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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
  • chartz2
  • Regular
  • 18021 Views
  • 69 comments
  • 16 likes
  • Other
  • Fixed
  • 18021 Views
  • 69 comments
  • 16 votes

Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

  • Moderator
  • Moderator
  • We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...
  • Yordan
  • Moderator
  • 4709 Views
  • 33 comments
  • 49 likes
  • Premium Student
  • Fixed
  • 4709 Views
  • 33 comments
  • 49 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
  • Joan
  • Moderator
  • 11592 Views
  • 21 comments
  • 13 likes
  • Other
    Your Library
  • Fixed
  • 11592 Views
  • 21 comments
  • 13 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

  • Moderator
  • Moderator
  • We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
  • Yordan
  • Moderator
  • 5658 Views
  • 29 comments
  • 16 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 5658 Views
  • 29 comments
  • 16 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • Novy
  • Moderator
  • 17410 Views
  • 116 comments
  • 56 likes
  • Other
  • Fixed
  • 17410 Views
  • 116 comments
  • 56 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Spotify Legend
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • Grakky
  • Music Fan
  • 70525 Views
  • 581 comments
  • 121 likes
  • Desktop (Windows)
  • Fixed
  • 70525 Views
  • 581 comments
  • 121 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

  • Moderator
  • Moderator
  • We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
  • danilofelipe
  • Newbie
  • 10330 Views
  • 25 comments
  • 25 likes
  • Accounts
    Premium family
  • Fixed
  • 10330 Views
  • 25 comments
  • 25 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • bacnxfs4ame7let5e7xo
  • Newbie
  • 16301 Views
  • 44 comments
  • 379 likes
  • Subscription
  • Fixed
  • 16301 Views
  • 44 comments
  • 379 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

  • Moderator
  • Moderator
  • Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
  • Yordan
  • Moderator
  • 5722 Views
  • 38 comments
  • 28 likes
  • Accounts
    Premium
  • Fixed
  • 5722 Views
  • 38 comments
  • 28 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify Legend
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • Nicolas111
  • Casual Listener
  • 21163 Views
  • 92 comments
  • 152 likes
  • Content Questions
  • Fixed
  • 21163 Views
  • 92 comments
  • 152 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

  • Moderator
  • Moderator
  • Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
  • Maria
  • Moderator
  • 6413 Views
  • 35 comments
  • 24 likes
  • Android
  • Fixed
  • 6413 Views
  • 35 comments
  • 24 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Alexxa1
  • Visitor
  • 8188 Views
  • 51 comments
  • 36 likes
  • Android
  • Fixed
  • 8188 Views
  • 51 comments
  • 36 votes

Spotify login issues

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...

  • Moderator
  • Moderator
  • We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...
  • Ivelina
  • Moderator
  • 10872 Views
  • 16 comments
  • 9 likes
  • Accounts
  • Fixed
  • 10872 Views
  • 16 comments
  • 9 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • odi
  • Regular
  • 12418 Views
  • 77 comments
  • 54 likes
  • Desktop (Mac)
  • Fixed
  • 12418 Views
  • 77 comments
  • 54 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • 83evans
  • Regular
  • 19962 Views
  • 51 comments
  • 83 likes
  • iOS
  • Fixed
  • 19962 Views
  • 51 comments
  • 83 votes

Issues loading the TV app

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....
  • Maria
  • Moderator
  • 9882 Views
  • 57 comments
  • 9 likes
  • Other
  • Fixed
  • 9882 Views
  • 57 comments
  • 9 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • Novy
  • Moderator
  • 3689 Views
  • 12 comments
  • 31 likes
  • Accounts
    Desktop
  • Fixed
  • 3689 Views
  • 12 comments
  • 31 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • Yordan
  • Moderator
  • 7559 Views
  • 82 comments
  • 38 likes
  • Android
  • Fixed
  • 7559 Views
  • 82 comments
  • 38 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • cbatomakeaname
  • Casual Listener
  • 30329 Views
  • 170 comments
  • 307 likes
  • Radio
  • Fixed
  • 30329 Views
  • 170 comments
  • 307 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...
  • aritus_77
  • Newbie
  • 4860 Views
  • 33 comments
  • 13 likes
  • Desktop
    Mobile
  • Fixed
  • 4860 Views
  • 33 comments
  • 13 votes