Ongoing Issues

[Android] Missing Extreme Quality Option

Thread: 613302 Status: Fixed Description: Under some circumstances, the Extreme Quality option disappears from the Android streaming/syncing quality options. To reproduce (Steps provided by @Joe - Thanks!): Launch spotify in portrait mode Open settin...

Peter__
Community Legend
Thread: 613302 Status: Fixed Description: Under some circumstances, the Extreme Quality option disappears from the Android streaming/syncing quality options. To reproduc...
2013-12-19 3:19:45 PM
2014-09-05 8:27:13 PM
Peter__
Community Legend
4344 Views
22 comments
0 likes
Android
quality
settings
Fixed

4344 Views
22 comments
0 votes

[Bug] Connect Reports Incorrect Playing Track

Description: Spotify Connect on iOS often reports incorrect playing track. Device Information: iPhone 4S 16GB Spotify 0.9.1.230 iPad 3 16GB Spotify 0.9.1.230 Pioneer A1 (XW-SMA1-K) To reproduce: This doesn't reproduce 100% of the time, but it appears...

Peter__
Community Legend
Description: Spotify Connect on iOS often reports incorrect playing track. Device Information: iPhone 4S 16GB Spotify 0.9.1.230 iPad 3 16GB Spotify 0.9.1.230 Pioneer A1 (XW...
2013-11-22 10:31:45 PM
2015-04-22 1:16:13 PM
piotrekg
Newbie
5309 Views
26 comments
0 likes
Connect
Fixed

5309 Views
26 comments
0 votes

[Desktop] Hide from Taskbar option breaks starting minimised

Thread: 94453 Status: Under investigation Description: Spotify will not start minimised if the "Hide from Taskbar when closed" option is also enabled. Workaround:Disable the hide from system tray option or choose note to open automatically. [snip] - ...

Rorey
Spotify
Thread: 94453 Status: Under investigation Description: Spotify will not start minimised if the "Hide from Taskbar when closed" option is also enabled. Workaround: Disab...
2013-07-30 10:52:46 AM
2015-01-09 3:02:09 PM
meahtenoha
Spotify
2052 Views
9 comments
0 likes
Fixed

2052 Views
9 comments
0 votes

[iOS] Issues with offline playlists since update 0.7.1

Description: After updating to version 0.7.1 some users are having issues syncing playlists for offline use. Additional information: We haven't had much luck reproducing this issue internally, which makes identifying the cause especially hard. The mo...

Goodman
Spotify Legend
Description: After updating to version 0.7.1 some users are having issues syncing playlists for offline use. Additional information: We haven't had much luck reproducing this issue int...
2013-07-22 11:49:59 AM
2015-05-19 9:48:33 PM
higorhcg
Newbie
4062 Views
33 comments
0 likes
iOS
Fixed

4062 Views
33 comments
0 votes

[iOS] Update 0.7.1 crashing after startup

Thread: 462212 Status: Resolved Description: iPhones (and potentially other devices) crashing as soon as Spotify starts up. Specific to version 0.7.1 Additional information: - Crash log kindly supplied by Biscuitface: http://pastebin.com/E6rWUyfu. - ...

Adam
Roadie
Thread: 462212 Status: Resolved Description: iPhones (and potentially other devices) crashing as soon as Spotify starts up. Specific to version 0.7.1 Additional...
2013-07-03 9:58:01 AM
2014-09-05 8:28:37 PM
Peter__
Community Legend
24571 Views
90 comments
0 likes
Fixed

24571 Views
90 comments
0 votes

[iOS] Error code 5600 bartender failed Discover Page

Thread: 454538 Status: Closed Description: Error code 5600, bartender failed appearing when attempting to access the Discover tab. Additional information: From the original thread: "I am receiving the following error for ios 6.1.4 iphone 5 with Spoti...

Jamie
Spotify Legend
Thread: 454538 Status: Closed Description: Error code 5600, bartender failed appearing when attempting to access the Discover tab. Additional information: From the original thr...
2013-06-27 2:48:36 PM
2014-09-05 8:28:45 PM
Peter__
Community Legend
1708 Views
8 comments
0 likes
Fixed

1708 Views
8 comments
0 votes

[Desktop] Spotify crashing when clicking user profiles

Thread: 447944 Status: Closed Description: Clicking particular user profiles on Windows 7 crashes Spotify. Additional information: Only seems to be affecting 0.9.1.53 version in recent reports. - - - When posting in this forum please make sure you ha...

Adam
Roadie
Thread: 447944 Status: Closed Description: Clicking particular user profiles on Windows 7 crashes Spotify. Additional information: Only seems to be affecting 0.9...
2013-06-19 11:51:39 AM
2014-09-05 8:28:53 PM
Peter__
Community Legend
1878 Views
10 comments
0 likes
Fixed

1878 Views
10 comments
0 votes

[Desktop][Windows] Clicking Help crashes Spotify

Thread: 442570 Status: Resolved Description: Clicking Help causes Spotify to crash Additional information: This seems to be limited to the latest version (0.9.2.18), on Windows Please provide this information so we can investigate: Spotify version(Go...

Goodman
Spotify Legend
Thread: 442570 Status: Resolved Description: Clicking Help causes Spotify to crash Additional information: This seems to be limited to the latest version (0.9.2.18), on Windows...
2013-06-14 1:12:17 PM
2014-09-05 8:29:07 PM
Peter__
Community Legend
2706 Views
24 comments
0 likes
Fixed

2706 Views
24 comments
0 votes

[Account] Multiple artist recommendation e-mails

Thread: 439968 Status: Closed Description: Multiple emails being received suggesting the same artists / albums. Additional information: - - - - When posting in this forum please make sure you have read these guidelines. - - - Updates 2013-06-12: We a...

Greg
Roadie
Thread: 439968 Status: Closed Description: Multiple emails being received suggesting the same artists / albums. Additional information: - - - - When...
2013-06-12 10:44:19 AM
2014-09-05 8:29:17 PM
Peter__
Community Legend
714 Views
2 comments
0 likes
Fixed

714 Views
2 comments
0 votes

[Mac][OSX 10.5] Spotify doesn't work any more

Thread: 393602 , 409632 Status: Resolved again Description Having worked previously, installing and using Spotify-0.8.5.dmg seems to result in a crash, rendering the app unusable Additional information - Updates 2013-05-16: We are investigating the i...

Goodman
Spotify Legend
Thread: 393602 , 409632 Status: Resolved again Description Having worked previously, installing and using Spotify-0.8.5.dmg seems to result in a crash, rendering the app unusable ...
2013-05-16 9:55:01 AM
2014-09-05 8:29:30 PM
Peter__
Community Legend
9545 Views
68 comments
0 likes
Fixed

9545 Views
68 comments
0 votes

[Windows] Clicking the title bar under the album art can crash the client every time

Reported by: jwylot Status: Closed Description: This seems to be Windows-only. Happening on, at least, windows 7 and 8. Go to preferences Put the cursor in the username field (field was blank in my case) Now click on the grey bar under the album art ...

Goodman
Spotify Legend
Reported by: jwylot Status: Closed Description: This seems to be Windows-only. Happening on, at least, windows 7 and 8. Go to preferences Put the cursor in the username fie...
2013-05-03 4:05:15 PM
2014-09-05 8:29:40 PM
Peter__
Community Legend
5099 Views
12 comments
0 likes
Fixed

5099 Views
12 comments
0 votes

[OS X] Renaming a playlist asks to delete it

Threads: 384196, 385658 Status: Collecting information Description We've had a few users report that when right-clicking a playlist to rename it, pressing delete is bringing up the "do you really want to delete this playlist?" option when it should d...

Adam
Roadie
Threads: 384196, 385658 Status: Collecting information Description We've had a few users report that when right-clicking a playlist to rename it, pressing delete is bringing up the "d...
2013-04-30 4:25:38 PM
2015-01-12 9:20:07 AM
meahtenoha
Spotify
742 Views
4 comments
0 likes
Fixed

742 Views
4 comments
0 votes

[Android] Songs randomly stop playing

Thread: 380716 Status: Unresolved Description: When listening to music in either on- or offline mode, Spotify will stop playing after 1-2 songs. Additional information: When replying please make sure to read [Android] Troubleshooting Spotify and prov...

Goodman
Spotify Legend
Thread: 380716 Status: Unresolved Description: When listening to music in either on- or offline mode, Spotify will stop playing after 1-2 songs. Additional information: When repl...
2013-04-26 3:21:10 PM
2015-04-13 5:19:42 PM
meahtenoha
Spotify
37045 Views
58 comments
0 likes
Android
bug
playback
Fixed

37045 Views
58 comments
0 votes

[Desktop] Version 0.9.0 resets the cache location to default

Thread: 364532 Status: Resolved Description: Since update 0.9.0 the cache location resets every time you exit the app. This has two side effects: Any content you had downloaded before 0.9.0 is gone Any users with a small primary hard disk are unable ...

Goodman
Spotify Legend
Thread: 364532 Status: Resolved Description: Since update 0.9.0 the cache location resets every time you exit the app. This has two side effects: Any content you had downloaded before 0.9.0...
2013-04-18 9:47:40 AM
2014-09-05 8:30:21 PM
Peter__
Community Legend
7005 Views
54 comments
0 likes
Fixed

7005 Views
54 comments
0 votes

[Desktop][Artist page] Clicking left-side album artwork won't return you to currently playing track

Thread: 328988 Status: Unresolved Description Find an artist page that has a lot of albums (for example: Steve Aoki) Scroll down, off the first page and start playing a track Scroll back up, so the currently playing track isn't shown on screen anymor...

Goodman
Spotify Legend
Thread: 328988 Status: Unresolved Description Find an artist page that has a lot of albums (for example: Steve Aoki) Scroll down, off the first page and start playing a track Scroll back ...
2013-03-28 11:30:28 AM
2015-05-31 6:21:15 PM
kawaiiguyy
Casual Listener
2949 Views
18 comments
0 likes
Fixed

2949 Views
18 comments
0 votes

[Desktop] Filter Bar Issues on Playlists

Reported by: Peter Thread: 328446 Status: Resolved Description: Under certain conditions, it is not possible to search using the filter bar in Playlists or close the filter bar. To reproduce: Open Spotify Bring up the filter bar on a playlist (Ctrl/C...

Goodman
Spotify Legend
Reported by: Peter Thread: 328446 Status: Resolved Description: Under certain conditions, it is not possible to search using the filter bar in Playlists or close the filter bar. ...
2013-03-28 10:20:00 AM
2015-05-05 3:02:56 PM
godest
Newbie
1867 Views
11 comments
0 likes
Fixed

1867 Views
11 comments
0 votes

[Desktop] Playlist title not updating on rename

Thread: 337974 Status: Fixed Description Renaming a playlist does not change the name in the playlist view until Spotify is restarted Additional information Steps to reproduce: Click New Playlist in the left hand side menu panel Call your playlist "P...

Richard
Roadie
Thread: 337974 Status: Fixed Description Renaming a playlist does not change the name in the playlist view until Spotify is restarted Additional information Steps to reproduce:...
2013-03-26 5:59:26 PM
2014-09-05 8:30:55 PM
Peter__
Community Legend
1258 Views
3 comments
0 likes
Fixed

1258 Views
3 comments
0 votes

[iOS] Phone calls don't come in when Spotify is playing

Thread: 335104 Status: New Description: Version: 0.6.0.181 Core: 0.7.1.6554 As reported by encathal: Description Whenever I am listening to Spotify on my phone and a call attempts to come in Spotify stops for second and then continues playing and the...

Goodman
Spotify Legend
Thread: 335104 Status: New Description: Version: 0.6.0.181 Core: 0.7.1.6554 As reported by encathal: Description Whenever I am listening to Spotify on my phone and a call ...
2013-03-20 3:58:41 PM
2015-09-26 11:16:27 AM
Rod2015
Newbie
6728 Views
38 comments
0 likes
call
iOS
phone
Fixed

6728 Views
38 comments
0 votes

[WP8] App crashes when scrolling playlists

Thread: 273698 Status: Unresolved Description: Scrolling down the playlist view the app will crash Happens on the HTC 8S and Nokia Lumia 920 Additional information: This can also happen when selecting a track in any playlist This seems to be a legacy...

Goodman
Spotify Legend
Thread: 273698 Status: Unresolved Description: Scrolling down the playlist view the app will crash Happens on the HTC 8S and Nokia Lumia 920 Additional information: This can al...
2013-02-13 2:37:07 PM
2015-07-03 7:42:20 PM
vicky84wicket
Newbie
2842 Views
29 comments
0 likes
Fixed

2842 Views
29 comments
0 votes

[Desktop] Error 114 trying to use Spotify

Thread: 256122 (133 replies) Status: Resolved Description Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use it. Spotify remains in offline mode Additional information...

Goodman
Spotify Legend
Thread: 256122 (133 replies) Status: Resolved Description Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use i...
2013-01-31 2:11:18 PM
2014-09-05 8:32:26 PM
Peter__
Community Legend
11378 Views
50 comments
0 likes
Fixed

11378 Views
50 comments
0 votes

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