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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • gusg
  • Newbie
  • 58992 Views
  • 216 comments
  • 892 likes
  • Premium
    Your Library
  • Under investigation
  • 58992 Views
  • 216 comments
  • 892 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • gkeyte
  • Newbie
  • 58546 Views
  • 386 comments
  • 564 likes
  • Android
  • Under investigation
  • 58546 Views
  • 386 comments
  • 564 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • Yordan
  • Moderator
  • 13717 Views
  • 95 comments
  • 244 likes
  • Android
  • Under investigation
  • 13717 Views
  • 95 comments
  • 244 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • naiS1
  • Newbie
  • 3228 Views
  • 59 comments
  • 139 likes
  • Desktop
    Desktop (Windows)
  • Under investigation
  • 3228 Views
  • 59 comments
  • 139 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • Kal8421
  • Visitor
  • 5742 Views
  • 58 comments
  • 132 likes
  • Content Questions
  • Under investigation
  • 5742 Views
  • 58 comments
  • 132 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • JohnWesley
  • Newbie
  • 7824 Views
  • 102 comments
  • 88 likes
  • Android
  • Under investigation
  • 7824 Views
  • 102 comments
  • 88 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.
  • yoonnel
  • Songwriter
  • 2912 Views
  • 45 comments
  • 52 likes
  • Other
  • Under investigation
  • 2912 Views
  • 45 comments
  • 52 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • Tenshi_080620
  • Newbie
  • 2048 Views
  • 51 comments
  • 40 likes
  • Other
  • Under investigation
  • 2048 Views
  • 51 comments
  • 40 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Senderbell
  • Newbie
  • 5267 Views
  • 47 comments
  • 36 likes
  • Under investigation
  • 5267 Views
  • 47 comments
  • 36 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 4256 Views
  • 29 comments
  • 20 likes
  • Other
  • Under investigation
  • 4256 Views
  • 29 comments
  • 20 votes

Tracks showing the wrong cover art

Hey there folks, We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.

  • Moderator
  • Moderator
  • Hey there folks,   We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.
  • AxurZarrk
  • Casual Listener
  • 1226 Views
  • 35 comments
  • 13 likes
  • Content Questions
    Desktop
    iOS
    Mobile
  • Under investigation
  • 1226 Views
  • 35 comments
  • 13 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • MineTestGaming
  • Casual Listener
  • 957 Views
  • 283 comments
  • 4 likes
  • Desktop (Windows)
  • Under investigation
  • 957 Views
  • 283 comments
  • 4 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • AlejaR
  • Moderator
  • 505 Views
  • 17 comments
  • 2 likes
  • accounts
    Subscriptions
  • Under investigation
  • 505 Views
  • 17 comments
  • 2 votes