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Ongoing Issues

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Forum Posts

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Markus1521
  • Newbie
  • 27089 Views
  • 225 comments
  • 315 likes
  • Android
  • Under investigation
  • 27089 Views
  • 225 comments
  • 315 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • 1140834453
  • Casual Listener
  • 16065 Views
  • 193 comments
  • 253 likes
  • Other
  • Under investigation
  • 16065 Views
  • 193 comments
  • 253 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • camicakes
  • Newbie
  • 17751 Views
  • 70 comments
  • 189 likes
  • iOS
  • Under investigation
  • 17751 Views
  • 70 comments
  • 189 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • 21o7rkbyvmyqga2sgdn4
  • Newbie
  • 7347 Views
  • 40 comments
  • 83 likes
  • Other
  • Under investigation
  • 7347 Views
  • 40 comments
  • 83 votes