Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • morgushka
  • Newbie
  • 48594 Views
  • 372 comments
  • 954 likes
  • Mobile
    Your Library
  • Under investigation
  • 48594 Views
  • 372 comments
  • 954 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • anna_scooter
  • Casual Listener
  • 53003 Views
  • 190 comments
  • 848 likes
  • Premium
    Your Library
  • Under investigation
  • 53003 Views
  • 190 comments
  • 848 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • lmisteus
  • Newbie
  • 29178 Views
  • 348 comments
  • 638 likes
  • Desktop (Windows)
  • Under investigation
  • 29178 Views
  • 348 comments
  • 638 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • iñakib
  • Newbie
  • 115180 Views
  • 303 comments
  • 585 likes
  • Other
  • Under investigation
  • 115180 Views
  • 303 comments
  • 585 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Djflava6423
  • Newbie
  • 43564 Views
  • 296 comments
  • 488 likes
  • Android
  • Under investigation
  • 43564 Views
  • 296 comments
  • 488 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • arin212
  • Newbie
  • 16884 Views
  • 81 comments
  • 261 likes
  • Desktop
    Mobile
  • Under investigation
  • 16884 Views
  • 81 comments
  • 261 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • Novy
  • Moderator
  • 11154 Views
  • 88 comments
  • 214 likes
  • Android
  • Under investigation
  • 11154 Views
  • 88 comments
  • 214 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • jaceliz
  • Newbie
  • 4883 Views
  • 56 comments
  • 123 likes
  • Content Questions
  • Under investigation
  • 4883 Views
  • 56 comments
  • 123 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • bestbackwards
  • Casual Listener
  • 7308 Views
  • 109 comments
  • 101 likes
  • Android
  • Under investigation
  • 7308 Views
  • 109 comments
  • 101 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Moderator
  • Moderator
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • ThePixelPenguin
  • Newbie
  • 5424 Views
  • 66 comments
  • 51 likes
  • Mobile
  • Under investigation
  • 5424 Views
  • 66 comments
  • 51 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Moderator
  • Moderator
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • AlejaR
  • Moderator
  • 2434 Views
  • 32 comments
  • 33 likes
  • Mobile
  • Under investigation
  • 2434 Views
  • 32 comments
  • 33 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Novy
  • Moderator
  • 4277 Views
  • 32 comments
  • 31 likes
  • Under investigation
  • 4277 Views
  • 32 comments
  • 31 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.
  • Krollewicz
  • Newbie
  • 1658 Views
  • 34 comments
  • 30 likes
  • Other
  • Under investigation
  • 1658 Views
  • 34 comments
  • 30 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • 12148945763
  • Newbie
  • 7690 Views
  • 19 comments
  • 21 likes
  • Other
  • Under investigation
  • 7690 Views
  • 19 comments
  • 21 votes

Artist Profiles not loading on web player and desktop app

We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.

  • Moderator
  • Moderator
  • We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.
  • Alex
  • Moderator
  • 769 Views
  • 13 comments
  • 5 likes
  • Desktop
  • Under investigation
  • 769 Views
  • 13 comments
  • 5 votes

Missing Crossfade and Automix options on iOS

Hey there, We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds. We're sure it'll be resolved soon.

  • Moderator
  • Moderator
  • Hey there,   We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds.   We're ...
  • SilSpoti
  • Newbie
  • 497 Views
  • 17 comments
  • 4 likes
  • iOS
  • Under investigation
  • 497 Views
  • 17 comments
  • 4 votes

User Stats not Showing in Heardle

Hey everyone!We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated

  • Moderator
  • Moderator
  • Hey everyone! We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated 🙂
  • jlm615
  • Newbie
  • 1906 Views
  • 28 comments
  • 1 likes
  • Other
  • Under investigation
  • 1906 Views
  • 28 comments
  • 1 votes