Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent.

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Ramonmaastricht
  • Newbie
  • 11330 Views
  • 181 comments
  • 200 likes
  • Android
  • Under investigation
  • 11330 Views
  • 181 comments
  • 200 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

  • Spotify Star
  • Spotify Star
  • We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...
  • swirlywash
  • Newbie
  • 1055 Views
  • 78 comments
  • 20 likes
  • Spotify for Developers
  • Under investigation
  • 1055 Views
  • 78 comments
  • 20 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • Joan
  • Moderator
  • 31855 Views
  • 324 comments
  • 300 likes
  • Desktop (Windows)
  • Under investigation
  • 31855 Views
  • 324 comments
  • 300 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • Nasdaq_Nico
  • Casual Listener
  • 8589 Views
  • 59 comments
  • 116 likes
  • iOS
  • Under investigation
  • 8589 Views
  • 59 comments
  • 116 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • simpo1000000
  • Regular
  • 14413 Views
  • 108 comments
  • 167 likes
  • Your Library
  • Under investigation
  • 14413 Views
  • 108 comments
  • 167 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Guybrush88
  • Roadie
  • 3585 Views
  • 106 comments
  • 60 likes
  • Other
  • Under investigation
  • 3585 Views
  • 106 comments
  • 60 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • CircleSquared
  • Newbie
  • 16393 Views
  • 203 comments
  • 259 likes
  • iOS
  • Under investigation
  • 16393 Views
  • 203 comments
  • 259 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • Dantpool
  • Gig Goer
  • 7921 Views
  • 111 comments
  • 54 likes
  • Other
  • Under investigation
  • 7921 Views
  • 111 comments
  • 54 votes

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.
  • Irizu
  • Newbie
  • 5072 Views
  • 58 comments
  • 34 likes
  • Other
  • Under investigation
  • 5072 Views
  • 58 comments
  • 34 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...
  • MihailY
  • Moderator
  • 1407 Views
  • 18 comments
  • 21 likes
  • Desktop
  • Under investigation
  • 1407 Views
  • 18 comments
  • 21 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • Darth_Windu
  • Newbie
  • 1264 Views
  • 6 comments
  • 20 likes
  • Accounts
    Desktop
  • Under investigation
  • 1264 Views
  • 6 comments
  • 20 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Darth_Windu
  • Newbie
  • 3150 Views
  • 46 comments
  • 86 likes
  • Other
  • Under investigation
  • 3150 Views
  • 46 comments
  • 86 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • NovaMoon
  • Newbie
  • 5980 Views
  • 80 comments
  • 52 likes
  • Other
    Your Library
  • Under investigation
  • 5980 Views
  • 80 comments
  • 52 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • nadzz_18
  • Gig Goer
  • 3356 Views
  • 26 comments
  • 52 likes
  • Other
  • Under investigation
  • 3356 Views
  • 26 comments
  • 52 votes