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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

  • Moderator
  • Moderator
  • We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.
  • Mtahir123
  • Newbie
  • 3809 Views
  • 55 comments
  • 47 likes
  • Your Library
  • Under investigation
  • 3809 Views
  • 55 comments
  • 47 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...
  • Yordan
  • Moderator
  • 360 Views
  • 16 comments
  • 2 likes
  • Android
  • Under investigation
  • 360 Views
  • 16 comments
  • 2 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.
  • danielmohamed890
  • Newbie
  • 19107 Views
  • 165 comments
  • 300 likes
  • iOS
  • Under investigation
  • 19107 Views
  • 165 comments
  • 300 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

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  • Moderator
  • Moderator
  • We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  
  • thanatos8301
  • Regular
  • 1960 Views
  • 54 comments
  • 17 likes
  • Premium family
  • Under investigation
  • 1960 Views
  • 54 comments
  • 17 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

  • Moderator
  • Moderator
  • We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
  • IsAlreadyTaken
  • Casual Listener
  • 9221 Views
  • 36 comments
  • 97 likes
  • iOS
  • Under investigation
  • 9221 Views
  • 36 comments
  • 97 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

  • Moderator
  • Moderator
  • We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
  • MihailY
  • Moderator
  • 3157 Views
  • 40 comments
  • 20 likes
  • Desktop
  • Under investigation
  • 3157 Views
  • 40 comments
  • 20 votes

[Sonos] Spotify randomly starts playing another song

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed at night, where after several hours of playing the correct track (fo...

  • Moderator
  • Moderator
  • We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices.   This can usually be observed a...
  • Ashleypriceofficial
  • Newbie
  • 2324 Views
  • 2 comments
  • 21 likes
  • Other
  • Under investigation
  • 2324 Views
  • 2 comments
  • 21 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • rainedoescode
  • Visitor
  • 33276 Views
  • 162 comments
  • 470 likes
  • Other
  • Under investigation
  • 33276 Views
  • 162 comments
  • 470 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Dax618
  • Newbie
  • 90412 Views
  • 398 comments
  • 763 likes
  • Android
  • Under investigation
  • 90412 Views
  • 398 comments
  • 763 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • kammcami
  • Visitor
  • 14922 Views
  • 81 comments
  • 118 likes
  • Other
  • Under investigation
  • 14922 Views
  • 81 comments
  • 118 votes

Android Auto - Spotify continuously logging out on Polestar

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...

  • Moderator
  • Moderator
  • We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...
  • Ivelina
  • Moderator
  • 1991 Views
  • 9 comments
  • 5 likes
  • Accounts
  • Under investigation
  • 1991 Views
  • 9 comments
  • 5 votes