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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • Sebastian1308
  • Visitor
  • 6080 Views
  • 114 comments
  • 234 likes
  • Desktop
    Desktop (Windows)
  • Under investigation
  • 6080 Views
  • 114 comments
  • 234 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • fixitmygod
  • Newbie
  • 5689 Views
  • 77 comments
  • 80 likes
  • Other
  • Under investigation
  • 5689 Views
  • 77 comments
  • 80 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • MaximumHats
  • Newbie
  • 2038 Views
  • 294 comments
  • 7 likes
  • Desktop (Windows)
  • Under investigation
  • 2038 Views
  • 294 comments
  • 7 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • JohnWesley
  • Newbie
  • 8129 Views
  • 102 comments
  • 88 likes
  • Android
  • Under investigation
  • 8129 Views
  • 102 comments
  • 88 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • victoria_p
  • Visitor
  • 59196 Views
  • 387 comments
  • 566 likes
  • Android
  • Under investigation
  • 59196 Views
  • 387 comments
  • 566 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • Yordan
  • Moderator
  • 14093 Views
  • 95 comments
  • 246 likes
  • Android
  • Under investigation
  • 14093 Views
  • 95 comments
  • 246 votes

Tracks showing the wrong cover art

Hey there folks, We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.

  • Moderator
  • Moderator
  • Hey there folks,   We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.
  • AxurZarrk
  • Casual Listener
  • 1430 Views
  • 35 comments
  • 14 likes
  • Content Questions
    Desktop
    iOS
    Mobile
  • Under investigation
  • 1430 Views
  • 35 comments
  • 14 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Josevasquez01
  • Newbie
  • 59810 Views
  • 220 comments
  • 904 likes
  • Premium
    Your Library
  • Under investigation
  • 59810 Views
  • 220 comments
  • 904 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • HanzoBuu
  • Newbie
  • 4869 Views
  • 32 comments
  • 21 likes
  • Other
  • Under investigation
  • 4869 Views
  • 32 comments
  • 21 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.
  • yoonnel
  • Songwriter
  • 2970 Views
  • 45 comments
  • 53 likes
  • Other
  • Under investigation
  • 2970 Views
  • 45 comments
  • 53 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • Kal8421
  • Visitor
  • 5887 Views
  • 58 comments
  • 132 likes
  • Content Questions
  • Under investigation
  • 5887 Views
  • 58 comments
  • 132 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • AlejaR
  • Moderator
  • 684 Views
  • 17 comments
  • 2 likes
  • accounts
    Subscriptions
  • Under investigation
  • 684 Views
  • 17 comments
  • 2 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • 11146778359
  • Newbie
  • 5345 Views
  • 48 comments
  • 36 likes
  • Under investigation
  • 5345 Views
  • 48 comments
  • 36 votes