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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • TrueAbstract
  • Newbie
  • 12005 Views
  • 204 comments
  • 372 likes
  • Desktop (Windows)
  • Under investigation
  • 12005 Views
  • 204 comments
  • 372 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • isaacortes99
  • Newbie
  • 2341 Views
  • 59 comments
  • 35 likes
  • iOS
  • Under investigation
  • 2341 Views
  • 59 comments
  • 35 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

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  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't ope...
  • Kiril
  • Moderator
  • 217 Views
  • 3 comments
  • 1 likes
  • iOS
  • Under investigation
  • 217 Views
  • 3 comments
  • 1 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • vickyg2
  • Newbie
  • 19785 Views
  • 187 comments
  • 322 likes
  • Android
  • Under investigation
  • 19785 Views
  • 187 comments
  • 322 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Bryan69
  • Regular
  • 7559 Views
  • 60 comments
  • 113 likes
  • Android
  • Under investigation
  • 7559 Views
  • 60 comments
  • 113 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Moderator
  • Moderator
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • 1265209501
  • Newbie
  • 892 Views
  • 17 comments
  • 14 likes
  • Mobile
  • Under investigation
  • 892 Views
  • 17 comments
  • 14 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Pyrofessor
  • Newbie
  • 22370 Views
  • 260 comments
  • 396 likes
  • Mobile
  • Under investigation
  • 22370 Views
  • 260 comments
  • 396 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • SaphWolf
  • Newbie
  • 2895 Views
  • 35 comments
  • 97 likes
  • Content Questions
  • Under investigation
  • 2895 Views
  • 35 comments
  • 97 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • NickPearson
  • Visitor
  • 38714 Views
  • 164 comments
  • 732 likes
  • Premium
    Your Library
  • Under investigation
  • 38714 Views
  • 164 comments
  • 732 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • Jenniferjg42
  • Newbie
  • 44747 Views
  • 360 comments
  • 920 likes
  • Mobile
    Your Library
  • Under investigation
  • 44747 Views
  • 360 comments
  • 920 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • xotiz
  • Visitor
  • 98537 Views
  • 287 comments
  • 556 likes
  • Other
  • Under investigation
  • 98537 Views
  • 287 comments
  • 556 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • bwilk121
  • Newbie
  • 5625 Views
  • 92 comments
  • 79 likes
  • Desktop
  • Under investigation
  • 5625 Views
  • 92 comments
  • 79 votes

Local Files not appearing on Android

Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that imported Local Files  on  Android aren't showing up on.  Most reports come from devices with versions of Android 9.   ...
  • Novy
  • Moderator
  • 2643 Views
  • 24 comments
  • 30 likes
  • Android
  • Under investigation
  • 2643 Views
  • 24 comments
  • 30 votes

[iOS] Music stops playing when adding songs with the Add songs button

Hey everyone, We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update ...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button.   If you’re experiencing this iss...
  • lucia01
  • Newbie
  • 5251 Views
  • 11 comments
  • 20 likes
  • iOS
  • Under investigation
  • 5251 Views
  • 11 comments
  • 20 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • iamloeky
  • Newbie
  • 3526 Views
  • 28 comments
  • 26 likes
  • Desktop
  • Under investigation
  • 3526 Views
  • 28 comments
  • 26 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • TomasMorton
  • Newbie
  • 15415 Views
  • 78 comments
  • 250 likes
  • Desktop
    Mobile
  • Under investigation
  • 15415 Views
  • 78 comments
  • 250 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • imacattack
  • Roadie
  • 2885 Views
  • 23 comments
  • 24 likes
  • Under investigation
  • 2885 Views
  • 23 comments
  • 24 votes