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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback stops on Android

Hey folks! We're getting reports from multiple users about the app stopping audio playback. Most of the reports seem to come from Android 11 and Samsung devices. We wanted to let you know that this is being investigated and we'll keep you posted on h...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from multiple users about the app stopping audio playback. Most of the reports seem to come from Android 11 and Samsung devices.   We want...
  • tim__c
  • Newbie
  • 6338 Views
  • 68 comments
  • 140 likes
  • Android
  • Under investigation
  • 6338 Views
  • 68 comments
  • 140 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • OscarDC
  • Moderator
  • 24550 Views
  • 338 comments
  • 592 likes
  • Desktop (Windows)
  • Under investigation
  • 24550 Views
  • 338 comments
  • 592 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Moderator
  • Moderator
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • ThePixelPenguin
  • Newbie
  • 3383 Views
  • 52 comments
  • 47 likes
  • Mobile
  • Under investigation
  • 3383 Views
  • 52 comments
  • 47 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • fondue_knight
  • Newbie
  • 572 Views
  • 16 comments
  • 24 likes
  • Desktop (Windows)
  • Under investigation
  • 572 Views
  • 16 comments
  • 24 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • davidi2
  • Newbie
  • 33336 Views
  • 257 comments
  • 431 likes
  • Android
  • Under investigation
  • 33336 Views
  • 257 comments
  • 431 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Foureyes44
  • Music Fan
  • 24125 Views
  • 273 comments
  • 405 likes
  • Mobile
  • Under investigation
  • 24125 Views
  • 273 comments
  • 405 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • bbrinck
  • Visitor
  • 44941 Views
  • 171 comments
  • 780 likes
  • Premium
    Your Library
  • Under investigation
  • 44941 Views
  • 171 comments
  • 780 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • OscarDC
  • Moderator
  • 46137 Views
  • 363 comments
  • 936 likes
  • Mobile
    Your Library
  • Under investigation
  • 46137 Views
  • 363 comments
  • 936 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • Kiril
  • Moderator
  • 3667 Views
  • 42 comments
  • 105 likes
  • Content Questions
  • Under investigation
  • 3667 Views
  • 42 comments
  • 105 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Moderator
  • Moderator
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • BlackAgat1984
  • Newbie
  • 2046 Views
  • 31 comments
  • 32 likes
  • Mobile
  • Under investigation
  • 2046 Views
  • 31 comments
  • 32 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • msiegi
  • Visitor
  • 104980 Views
  • 292 comments
  • 573 likes
  • Other
  • Under investigation
  • 104980 Views
  • 292 comments
  • 573 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • brownieyh
  • Newbie
  • 6231 Views
  • 101 comments
  • 79 likes
  • Desktop
  • Under investigation
  • 6231 Views
  • 101 comments
  • 79 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • kaminarisensei
  • Casual Listener
  • 3146 Views
  • 38 comments
  • 3 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Under investigation
  • 3146 Views
  • 38 comments
  • 3 votes

Local Files not appearing on Android

Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that imported Local Files  on  Android aren't showing up on.  Most reports come from devices with versions of Android 9.   ...
  • Novy
  • Moderator
  • 2896 Views
  • 24 comments
  • 31 likes
  • Android
  • Under investigation
  • 2896 Views
  • 24 comments
  • 31 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • TomasMorton
  • Newbie
  • 15870 Views
  • 78 comments
  • 252 likes
  • Desktop
    Mobile
  • Under investigation
  • 15870 Views
  • 78 comments
  • 252 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • patrykp
  • Newbie
  • 4065 Views
  • 32 comments
  • 29 likes
  • Desktop
  • Under investigation
  • 4065 Views
  • 32 comments
  • 29 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • depot
  • Visitor
  • 3478 Views
  • 29 comments
  • 28 likes
  • Under investigation
  • 3478 Views
  • 29 comments
  • 28 votes

User Stats not Showing in Heardle

Hey everyone!We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated

  • Moderator
  • Moderator
  • Hey everyone! We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated 🙂
  • Vasil
  • Moderator
  • 210 Views
  • 25 comments
  • 0 likes
  • Other
  • Under investigation
  • 210 Views
  • 25 comments
  • 0 votes

Env: prod