Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • Pattyhose
  • Newbie
  • 7031 Views
  • 107 comments
  • 147 likes
  • Android
  • Under investigation
  • 7031 Views
  • 107 comments
  • 147 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • Avrx
  • Newbie
  • 17972 Views
  • 292 comments
  • 507 likes
  • Desktop (Windows)
  • Under investigation
  • 17972 Views
  • 292 comments
  • 507 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • amd64fox
  • Casual Listener
  • 868 Views
  • 37 comments
  • 12 likes
  • Desktop (Windows)
  • Under investigation
  • 868 Views
  • 37 comments
  • 12 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • user-removed
  • Not applicable
  • 4324 Views
  • 81 comments
  • 64 likes
  • iOS
  • Under investigation
  • 4324 Views
  • 81 comments
  • 64 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • marston_steve
  • Newbie
  • 22850 Views
  • 203 comments
  • 351 likes
  • Android
  • Under investigation
  • 22850 Views
  • 203 comments
  • 351 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Novy
  • Moderator
  • 7710 Views
  • 61 comments
  • 113 likes
  • Android
  • Under investigation
  • 7710 Views
  • 61 comments
  • 113 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

image (2).png
  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't ope...
  • Noappendix
  • Newbie
  • 1548 Views
  • 6 comments
  • 11 likes
  • iOS
  • Under investigation
  • 1548 Views
  • 6 comments
  • 11 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 22674 Views
  • 263 comments
  • 399 likes
  • Mobile
  • Under investigation
  • 22674 Views
  • 263 comments
  • 399 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • Nutmeggle
  • Newbie
  • 3056 Views
  • 36 comments
  • 97 likes
  • Content Questions
  • Under investigation
  • 3056 Views
  • 36 comments
  • 97 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • NickPearson
  • Visitor
  • 39757 Views
  • 164 comments
  • 738 likes
  • Premium
    Your Library
  • Under investigation
  • 39757 Views
  • 164 comments
  • 738 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Moderator
  • Moderator
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • 1265209501
  • Newbie
  • 1059 Views
  • 17 comments
  • 14 likes
  • Mobile
  • Under investigation
  • 1059 Views
  • 17 comments
  • 14 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • Jenniferjg42
  • Newbie
  • 44964 Views
  • 360 comments
  • 921 likes
  • Mobile
    Your Library
  • Under investigation
  • 44964 Views
  • 360 comments
  • 921 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • OscarDC
  • Moderator
  • 99732 Views
  • 289 comments
  • 559 likes
  • Other
  • Under investigation
  • 99732 Views
  • 289 comments
  • 559 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • deflyingdutches
  • Newbie
  • 5756 Views
  • 95 comments
  • 79 likes
  • Desktop
  • Under investigation
  • 5756 Views
  • 95 comments
  • 79 votes

Local Files not appearing on Android

Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that imported Local Files  on  Android aren't showing up on.  Most reports come from devices with versions of Android 9.   ...
  • Novy
  • Moderator
  • 2695 Views
  • 24 comments
  • 31 likes
  • Android
  • Under investigation
  • 2695 Views
  • 24 comments
  • 31 votes

[iOS] Music stops playing when adding songs with the Add songs button

Hey everyone, We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update ...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button.   If you’re experiencing this iss...
  • lucia01
  • Newbie
  • 5263 Views
  • 11 comments
  • 20 likes
  • iOS
  • Under investigation
  • 5263 Views
  • 11 comments
  • 20 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • whatever52
  • Newbie
  • 3615 Views
  • 29 comments
  • 27 likes
  • Desktop
  • Under investigation
  • 3615 Views
  • 29 comments
  • 27 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • TomasMorton
  • Newbie
  • 15480 Views
  • 78 comments
  • 250 likes
  • Desktop
    Mobile
  • Under investigation
  • 15480 Views
  • 78 comments
  • 250 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • twikigrrl
  • Newbie
  • 3033 Views
  • 25 comments
  • 27 likes
  • Under investigation
  • 3033 Views
  • 25 comments
  • 27 votes