Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

iOS 9 excessive battery drain

Device: iPhone 6 16GB, iPhone 5s 16GB Operating System Version: iOS 9.1/iOS 9.2 Spotify Version: 4.5.0.1332 Description: The iOS app drains the battery far too quickly! Even with offline playlists, flight mode enabled and no background app refresh, m...

  • Regular
  • Device: iPhone 6 16GB, iPhone 5s 16GB   Operating System Version: iOS 9.1/iOS 9.2   Spotify Version: 4.5.0.1332   Description: The iOS app drains the battery far too quickly! Eve...
  • QuiriniusGast
  • Roadie
  • 23640 Views
  • 77 comments
  • 36 likes
  • iOS
  • Not An Issue
  • 23640 Views
  • 77 comments
  • 36 votes

Spotify not playing when screen off

Hello, When the screen is going off (computer not even in sleep), the music just stop playing. It's kind of really annoying (and power consuming) if I have to have my screen always On (or move my mouse every time) just to listen to music... And the f...

  • Casual Listener
  • Hello,   When the screen is going off (computer not even in sleep), the music just stop playing. It's kind of really annoying (and power consuming) if I have to have my screen always On (or mo...
  • dwbattle
  • Newbie
  • 5862 Views
  • 6 comments
  • 36 likes
  • Windows
  • Not An Issue
  • 5862 Views
  • 6 comments
  • 36 votes

Podcasts, Daily Mixes on desktop app

Please prioritize the port to desktop of Podcasts and Daily Mixes. Thanks.

  • Casual Listener
  • Please prioritize the port to desktop of Podcasts and Daily Mixes. Thanks.
  • user-removed
  • Not applicable
  • 822 Views
  • 6 comments
  • 35 likes
  • Desktop
  • Not An Issue
  • 822 Views
  • 6 comments
  • 35 votes

User menu items are not clickable on Linux

Not sure if "User menu" is the right name but it is the menu that contains "Settings", "Account", "Log Out", etc. If you try to click on any of those items in the menu the menu closes but nothing happens. This was reported over a year ago at https://...

  • Casual Listener
  • Not sure if "User menu" is the right name but it is the menu that contains "Settings", "Account", "Log Out", etc.   If you try to click on any of those items in the menu the menu closes but no...
  • Aimee_T
  • Roadie
  • 688 Views
  • 1 comments
  • 31 likes
  • Desktop
    Linux
  • Not An Issue
  • 688 Views
  • 1 comments
  • 31 votes

Songs keep skipping and pausing randomly

For the past month or so, spotify keeps pausing and skipping songs randomly without any logical pattern on my Samsung A5. The app will be closed, and phone screen locked, in my pocket, and the song will pause, then play, then skip a few, then pause a...

  • Casual Listener
  • For the past month or so, spotify keeps pausing and skipping songs randomly without any logical pattern on my Samsung A5. The app will be closed, and phone screen locked, in my pocket, and the song w...
  • Chris
  • Spotify
  • 14363 Views
  • 49 comments
  • 29 likes
  • Android
    Mobile
  • Not An Issue
  • 14363 Views
  • 49 comments
  • 29 votes

Shuffle Play on playlists still sucks

Device: LG G4 Operating System Version: Android Spotify Version: 5.2.0.855 Description: Shuffle Play on playlists keeps repeating same group of songs, to where I am never able to hear more than 75% of songs on playlists keeps it keeps playing the sam...

  • Casual Listener
  • Device: LG G4   Operating System Version: Android   Spotify Version: 5.2.0.855   Description: Shuffle Play on playlists keeps repeating same group of songs, to where I am never a...
  • sagismo
  • Newbie
  • 4764 Views
  • 19 comments
  • 27 likes
  • Android
  • Not An Issue
  • 4764 Views
  • 19 comments
  • 27 votes

Parental Controls

Is Spotify now able to offer parental controls to prevent children accessing songs with explicit lyrics? I can see this idea was put forward by another user over one year ago so I would think it quite negligent of Spotify not to have addressed this i...

  • Casual Listener
  • Is Spotify now able to offer parental controls to prevent children accessing songs with explicit lyrics? I can see this idea was put forward by another user over one year ago so I would think it quit...
  • Alfredo
  • Roadie
  • 6800 Views
  • 1 comments
  • 26 likes
  • Not An Issue
  • 6800 Views
  • 1 comments
  • 26 votes

Daily mix not showing on web app

I've noticed Spotify are rolling out the daily mix playlists. I can see them on my phone but I can't seem to find them on the web app (not desktop app - haven't checked to see if they are available there yet). Are they out already or are they even co...

  • Casual Listener
  • I've noticed Spotify are rolling out the daily mix playlists. I can see them on my phone but I can't seem to find them on the web app (not desktop app - haven't checked to see if they are available t...
  • tobsecret
  • Newbie
  • 6331 Views
  • 10 comments
  • 26 likes
  • Not An Issue
  • 6331 Views
  • 10 comments
  • 26 votes

[Desktop][Browse] turn off digster ad autoplay

Hello, I am paying for a Premium account to not have an advertisements in Spotify. But when I hit Browse button, there is a huge DIGSTER banner with embeded video thats always starts to autoplay. Even when I have my music playing. How could You even ...

  • Casual Listener
  • Hello,   I am paying for a Premium account to not have an advertisements in Spotify. But when I hit Browse button, there is a huge DIGSTER banner with embeded video thats always starts to auto...
  • ninabastien
  • Newbie
  • 2086 Views
  • 32 comments
  • 26 likes
  • advertisement
    Browse
    Premium
  • Not An Issue
  • 2086 Views
  • 32 comments
  • 26 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • baratacb
  • Newbie
  • 10865 Views
  • 24 comments
  • 25 likes
  • bug
  • Not An Issue
  • 10865 Views
  • 24 comments
  • 25 votes

Radio songs limited, shuffle not working

In the last few days there has been a weird change in Spotify's user-interface for radio stations. The menus used to say "Start Artist/Song Radio," and when you clicked that option a radio station would start playing songs on shuffle, showing album c...

  • Regular
  •   In the last few days there has been a weird change in Spotify's user-interface for radio stations.  The menus used to say "Start Artist/Song Radio," and when you clicked that option a ra...
  • Tymkowichej
  • Newbie
  • 5198 Views
  • 30 comments
  • 24 likes
  • Desktop
  • Not An Issue
  • 5198 Views
  • 30 comments
  • 24 votes

Driving Safety Dismiss Message - URGENT SAFETY CONCERN!

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Casual Listener
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • lj889
  • Newbie
  • 3696 Views
  • 10 comments
  • 23 likes
  • I've got a lot of variety
    iDrive
    Safety Dismiss
  • Not An Issue
  • 3696 Views
  • 10 comments
  • 23 votes

Annoying Trojan Condom Ads

These new Trojan condom ads that have been playing are extremely annoying. I've heard the same one at least ten times today, and while I'm not going to be dramatic and claim the condom commercials are "life destroying" or anything of the sort, they a...

  • Casual Listener
  • These new Trojan condom ads that have been playing are extremely annoying. I've heard the same one at least ten times today, and while I'm not going to be dramatic and claim the condom commercials ar...
  • Misounni
  • Visitor
  • 4792 Views
  • 17 comments
  • 23 likes
  • advertising
    suggestion
    Web Player
  • Not An Issue
  • 4792 Views
  • 17 comments
  • 23 votes

No more than 200 public playlists?

I have *a lot* of public playlists, but I want them all to be public. Currently spotify only displays the first 200 playlists as public. It would be good if the entire selection of public playlists could be seen.

  • Casual Listener
  • I have *a lot* of public playlists, but I want them all to be public. Currently spotify only displays the first 200 playlists as public. It would be good if the entire selection of public playlists c...
  • papasmurph
  • Regular
  • 1530 Views
  • 8 comments
  • 22 likes
  • Public Playlists
  • Not An Issue
  • 1530 Views
  • 8 comments
  • 22 votes

Repeat same song with gapless playback.

I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc) I reproduced this issue by adding the same track multiple times ...

  • Regular
  • I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc)   I re...
  • greenbrielD
  • Newbie
  • 17688 Views
  • 34 comments
  • 21 likes
  • bug
  • Not An Issue
  • 17688 Views
  • 34 comments
  • 21 votes

adding an album to playlist folder - have to enter playlist name manually

I’m using premium family, HONOR 7, Android 7 plus Samsung Galaxy Tab A (2016) Android 7 If you are adding a complete Album to a playlist folder by three dots … adding to playlist … navigate to target folder … press ‚new playlist‘ you will get the nam...

  • Casual Listener
  • I’m using premium family, HONOR 7, Android 7 plus Samsung Galaxy Tab A (2016) Android 7    If you are adding a complete Album to a playlist folder by three dots … adding to playlist … nav...
  • Alfredo
  • Roadie
  • 1326 Views
  • 8 comments
  • 20 likes
  • Not An Issue
  • 1326 Views
  • 8 comments
  • 20 votes

Cannot use the Web Player from Internet Explorer 11

Lots of people reporting the same problem in the community here: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Web-Player-not-working-on-IE/td-p/1949734 The issue is that rather than a player interface appearing a page is shown te...

  • Casual Listener
  • Lots of people reporting the same problem in the community here:   https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Web-Player-not-working-on-IE/td-p/1949734   The issu...
  • JuanSebastian
  • Roadie
  • 17635 Views
  • 61 comments
  • 20 likes
  • Web Player
  • Not An Issue
  • 17635 Views
  • 61 comments
  • 20 votes

Can't add songs to collaborative playlists on Spotify Web Player

Can't add songs to collaborative playlists on Spotify Web Player since a recent update - unless I'm missing it somehow. Either way not obvious at all. Can still do it on phone. Seems an incredibly basic thing to overlook in an update.

  • Casual Listener
  • Can't add songs to collaborative playlists on Spotify Web Player since a recent update - unless I'm missing it somehow. Either way not obvious at all. Can still do it on phone. Seems an incredib...
  • Pook-Terror
  • Casual Listener
  • 5919 Views
  • 11 comments
  • 20 likes
  • collaborative playlists
    Web Player
  • Not An Issue
  • 5919 Views
  • 11 comments
  • 20 votes

Cast from Android to Roku

There should be a way to cast to Roku like you can to a PlayStation. Having to search for songs with the Roku remote is too cumbersome.

  • Gig Goer
  • There should be a way to cast to Roku like you can to a PlayStation. Having to search for songs with the Roku remote is too cumbersome.
  • Lollyr85
  • Newbie
  • 3324 Views
  • 5 comments
  • 20 likes
  • cast
    Roku app
  • Not An Issue
  • 3324 Views
  • 5 comments
  • 20 votes

Lyrics not appearing

Device: OSXOperating System Version: El CapitanSpotify Version:1.0.28.87.g8f9312a4Description: Lyrics dont show up for any song. I have even checked songs that I know have lyrics tooTo reproduce:Play a songclick to view lyricsWorkaround: N/A Addition...

  • Casual Listener
  • Device:  OSX Operating System Version:  El Capitan Spotify Version: 1.0.28.87.g8f9312a4 Description:  Lyrics dont show up for any song. I have even checked songs that I know hav...
  • MattSuda
  • Spotify Star
  • 5415 Views
  • 12 comments
  • 20 likes
  • Mac
  • Not An Issue
  • 5415 Views
  • 12 comments
  • 20 votes