Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Not every new release in the "New releases"

Hi ! I like to listen to the last relesed. for now 6 month, I listen to every last release. But sometimes, I realize that there is not every last released. And that's often great new release. How do you decide what to display and not ? I'm sure I lis...

  • Casual Listener
  • Hi !  I like to listen to the last relesed. for now 6 month, I listen to every last release. But sometimes, I realize that there is not every last released. And that's often great new release. ...
  • Mario
  • Spotify Legend
  • 487 Views
  • 4 comments
  • 1 likes
  • Windows
  • Not An Issue
  • 487 Views
  • 4 comments
  • 1 votes

Drill Beat starts playing out of nowhere

I saw this earlier, but couldn’t figure out how to confirm the problem wasn’t fixed. Today my playlists habit started forwarding songs on their own midway through and at least 5 times today and album from Drill Beats starts playing totally unprompted...

  • Casual Listener
  • I saw this earlier, but couldn’t figure out how to confirm the problem wasn’t fixed. Today my playlists habit started forwarding songs on their own midway through and at least 5 times today and album...
  • matzehg
  • Regular
  • 1053 Views
  • 4 comments
  • 7 likes
  • Not An Issue
  • 1053 Views
  • 4 comments
  • 7 votes

Followed playlists don't show in public profile

Hi, I have around 40 public playlists and I noticed that some of them don't show in my public profile. I tired if stopping to follow a list and klicking follow again helps, but it didn't. I tried this also with a list that WAS showing in my public pr...

  • Music Fan
  • Hi,   I have around 40 public playlists and I noticed that some of them don't show in my public profile. I tired if stopping to follow a list and klicking follow again helps, but it d...
  • shiraparos
  • Newbie
  • 3639 Views
  • 8 comments
  • 0 likes
  • Public Playlists
  • Not An Issue
  • 3639 Views
  • 8 comments
  • 0 votes

Apple Carplay - cannot see playlists more than one level deep

Bug: Given you are using the latest versionSpotifytify on an iPhone in apple carplay mode on a 2017 Ford Escape and you have playlists nested inside folders that are more than 1 level deep, when you browse to view your playlists, then all folders aft...

  • Casual Listener
  • Bug:   Given you are using the latest versionSpotifytify on an iPhone in apple carplay mode on a 2017 Ford Escape and you have playlists nested inside folders that are more than 1 level d...
  • knackebr0d
  • Newbie
  • 3148 Views
  • 10 comments
  • 11 likes
  • iOS
  • Not An Issue
  • 3148 Views
  • 10 comments
  • 11 votes

Beggin by Madcon unavailable

Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restriction (which I doubt as the rest of the album can be pl...

  • Casual Listener
  • Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restrictio...
  • Aman12
  • Newbie
  • 10169 Views
  • 6 comments
  • 12 likes
  • Android
    Desktop
    iOS
    Windows
  • Not An Issue
  • 10169 Views
  • 6 comments
  • 12 votes

Nickel Creek - When you come back down - Not Working

Please look into this. The song "When you come back down" by Nickel Creek is shaded gray and not able to play for some reason. Thanks!

  • Casual Listener
  • Please look into this. The song "When you come back down" by Nickel Creek is shaded gray and not able to play for some reason.   Thanks!
  • dmerritt81585
  • Visitor
  • 2859 Views
  • 13 comments
  • 4 likes
  • not working
    song bug
    Song Unavailable
    Songs Issues
  • Not An Issue
  • 2859 Views
  • 13 comments
  • 4 votes

Where did search and sorting go?

PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueToday I noticed that I can no longer search or sort in my playlists. Usually I could just scroll to the top and then a bit more to access this but it's complet...

  • Casual Listener
  • Plan Premium Country  Sweden Device Samsung Galaxy 8 Operating System Android   My Question or Issue Today I noticed that I can no longer search or sort in my playlists. Usua...
  • Metalx2
  • Casual Listener
  • 8634 Views
  • 50 comments
  • 40 likes
  • Not An Issue
  • 8634 Views
  • 50 comments
  • 40 votes

Playlists overriding Crossfade Settings

Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which include 5 or 10 second crossfades.

  • Casual Listener
  • Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which in...
  • xeode
  • Casual Listener
  • 10759 Views
  • 8 comments
  • 15 likes
  • Crossfade
  • Not An Issue
  • 10759 Views
  • 8 comments
  • 15 votes

Epic collection, friend. Your music is all filled up. To save more, you'll need to remove some songs

This is bull**bleep**. I pay for this app and should be allowed to save more music. Please let me know if i should cancel my subscription and move on to a better service because this is a big dealbreaker. This is ridiculous.

  • Casual Listener
  • This is bull**bleep**. I pay for this app and should be allowed to save more music. Please let me know if i should cancel my subscription and move on to a better service because this is a big dealbre...
  • plasticloud
  • Regular
  • 1821 Views
  • 6 comments
  • 15 likes
  • Not An Issue
  • 1821 Views
  • 6 comments
  • 15 votes

[Bug] Web Player showing Private playlists as Public

1 - Copy any playlist link (not Spotify playlist) in your brower. Press enter. Normally it opens in the Web Player. 2 - Now click on the name of the author of the playlist. The screen says : Public Playlists but it lists all the playlists even the on...

  • Spotify Star
  • Spotify Star
  • 1 - Copy any playlist link (not Spotify playlist) in your brower. Press enter. Normally it opens in the Web Player. 2 - Now click on the name of the author of the playlist. The screen says : Public...
  • secorris
  • Newbie
  • 1447 Views
  • 6 comments
  • 1 likes
  • WebPlayer
  • Not An Issue
  • 1447 Views
  • 6 comments
  • 1 votes

Multiple registrations of same device in offline device list / downloaded music disappearing

Spotify is registering the same device multiple times in my list of offline devices. It appears that every time a new download session is started on a device, that device is entered again into the list of offline devices even though it is already lis...

  • Visitor
  • Spotify is registering the same device multiple times in my list of offline devices. It appears that every time a new download session is started on a device, that device is entered again into t...
  • Gifpak
  • Visitor
  • 4490 Views
  • 15 comments
  • 5 likes
  • Android
    missing downloaded music
    Offline Devices
  • Not An Issue
  • 4490 Views
  • 15 comments
  • 5 votes

Delete rediscover

Hi everyone,I've downloaded an app on internet to automatically save the playlists of Discover Weekly. The app is called "Rediscover". The only struggle I have right now with the app is; How do I delete it from my account?! If you can help me out, I'...

  • Casual Listener
  • Hi everyone, I've downloaded an app on internet to automatically save the playlists of Discover Weekly. The app is called "Rediscover". The only struggle I have right now with the app is; How do I d...
  • monkeymanalex0
  • Visitor
  • 2315 Views
  • 2 comments
  • 0 likes
  • Rediscover
  • Not An Issue
  • 2315 Views
  • 2 comments
  • 0 votes

we're not able to play this video in your current location

Rock This Playlist stops playing and then for some unknown reason wants to play a video but instead i get this message "we're not able to play this video in your current location" and to be honest i want my music playlist to be continuous with no com...

  • Regular
  • Rock This Playlist stops playing and then for some unknown reason wants to play a video but instead i get this message "we're not able to play this video in your current location" and to be honest i ...
  • Jcuna
  • Casual Listener
  • 19218 Views
  • 13 comments
  • 15 likes
  • Video Not Playing
  • Not An Issue
  • 19218 Views
  • 13 comments
  • 15 votes

Spotify Playlist in timer workout app?

Hi there! I was wondering if there was a way through spotify or an app that syncs with my spotify playlist to create timed workout? I am a teacher and have all of my playlists on my account. I need to find a solution as to how I can access my playlis...

  • Casual Listener
  • Hi there!   I was wondering if there was a way through spotify or an app that syncs with my spotify playlist to create timed workout?   I am a teacher and have all of my playlists on my...
  • Duffy242
  • Newbie
  • 1789 Views
  • 2 comments
  • 2 likes
  • Not An Issue
  • 1789 Views
  • 2 comments
  • 2 votes

Deleting my downloaded songs

I have a Premium account and nowadays it's really often that all my downloaded songs got deleted and I don't have a clue why is that happening, if somebody is through the same and got the issue resolved, please help me!!

  • Casual Listener
  • I have a Premium account and nowadays it's really often that all my downloaded songs got deleted and I don't have a clue why is that happening, if somebody is through the same and got the issue resol...
  • dawidw
  • Newbie
  • 677 Views
  • 3 comments
  • 1 likes
  • Android
  • Not An Issue
  • 677 Views
  • 3 comments
  • 1 votes

Zoekactie incompleet

Als ik alle nummers met de titel 'Better' zoek verschijnt niet het nummer van Regina Spektor. Haar album met dit nummer ('Begin to Hope') staat wel gewoon op Spotify

  • Casual Listener
  • Als ik alle nummers met de titel 'Better' zoek verschijnt niet het nummer van Regina Spektor. Haar album met dit nummer ('Begin to Hope') staat wel gewoon op Spotify
  • Hubo
  • Community Legend
  • 370 Views
  • 5 comments
  • 0 likes
  • Windows
  • Not An Issue
  • 370 Views
  • 5 comments
  • 0 votes

Availability of the song Poju - Poika saunoo

I got the following problem: I am (live in germany) doing holidays in finland. Me and my friend (finnish local) we were talking about a song from "Poju - Poika saunoo" (It's a finnish interpret). He showed me the song on spotify on his Account/phone,...

  • Casual Listener
  • I got the following problem: I am (live in germany) doing holidays in finland. Me and my friend (finnish local) we were talking about a song from "Poju - Poika saunoo" (It's a finnish interpret). He ...
  • user-removed
  • Not applicable
  • 560 Views
  • 2 comments
  • 0 likes
  • Not An Issue
  • 560 Views
  • 2 comments
  • 0 votes

There is a different user connected to my accoun that changes songs

Hi, There is a different user connected to my accoun that changes songs. I am listening to my music and suddenly the songs changes and/or the device where the music is being played changes. It has happend to me before. I do not share my account with ...

otheUser.PNG
  • Casual Listener
  • Hi,    There is a different user connected to my accoun that changes songs. I am listening to my music and suddenly the songs changes and/or the device where the music is being playe...
  • horazal
  • Casual Listener
  • 448 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Not An Issue
  • 448 Views
  • 2 comments
  • 0 votes

Podcasts on iPod

Is there some way to be able to listen to podcasts on an iPod? I primarily listen to Spotify on my iPod -- hardly ever on my phone, as I can't waste phone data and battery life on something I could do on my iPod. I'm finding it frustrating that I can...

  • Casual Listener
  • Is there some way to be able to listen to podcasts on an iPod?  I primarily listen to Spotify on my iPod -- hardly ever on my phone, as I can't waste phone data and battery life on something I c...
  • andrejedyn
  • Newbie
  • 3137 Views
  • 5 comments
  • 15 likes
  • iOS
  • Not An Issue
  • 3137 Views
  • 5 comments
  • 15 votes

high quality flac audio?

because spotify broke the news in March that I would implement HiFi audio but I did not get it? because spotify does not use high quality audio, is there any reason not to use it?

  • Casual Listener
  • because spotify broke the news in March that I would implement HiFi audio but I did not get it? because spotify does not use high quality audio, is there any reason not to use it?
  • Jesper_Friberg
  • Newbie
  • 2490 Views
  • 3 comments
  • 9 likes
  • Not An Issue
  • 2490 Views
  • 3 comments
  • 9 votes