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Ongoing Issues

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Forum Posts

Driving Safety Dismiss Message - URGENT SAFETY CONCERN!

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Casual Listener
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • Luan
  • Spotify Star
  • 4829 Views
  • 12 comments
  • 25 likes
  • I've got a lot of variety
    iDrive
    Safety Dismiss
  • Not An Issue
  • 4829 Views
  • 12 comments
  • 25 votes

Cannot use the Web Player from Internet Explorer 11

Lots of people reporting the same problem in the community here: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Web-Player-not-working-on-IE/td-p/1949734 The issue is that rather than a player interface appearing a page is shown te...

  • Casual Listener
  • Lots of people reporting the same problem in the community here:   https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Web-Player-not-working-on-IE/td-p/1949734   The issu...
  • JuanSebastian
  • Roadie
  • 19073 Views
  • 61 comments
  • 20 likes
  • Web Player
  • Not An Issue
  • 19073 Views
  • 61 comments
  • 20 votes

Can't add songs to collaborative playlists on Spotify Web Player

Can't add songs to collaborative playlists on Spotify Web Player since a recent update - unless I'm missing it somehow. Either way not obvious at all. Can still do it on phone. Seems an incredibly basic thing to overlook in an update.

  • Casual Listener
  • Can't add songs to collaborative playlists on Spotify Web Player since a recent update - unless I'm missing it somehow. Either way not obvious at all. Can still do it on phone. Seems an incredib...
  • Pook-Terror
  • Casual Listener
  • 6569 Views
  • 11 comments
  • 20 likes
  • collaborative playlists
    Web Player
  • Not An Issue
  • 6569 Views
  • 11 comments
  • 20 votes

BeoPlay A9 not supported anymore?

After trying everything to get Spotify connect working again on my BeoPlay A9 I saw it simply isn't being supported anymore (https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/002/page/1/thread-id/50566). Leaving me with an expensiv...

  • Music Fan
  • After trying everything to get Spotify connect working again on my BeoPlay A9 I saw it simply isn't being supported anymore (https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/002/p...
  • JuanSebastian
  • Roadie
  • 2519 Views
  • 1 comments
  • 16 likes
  • Not An Issue
  • 2519 Views
  • 1 comments
  • 16 votes

Spotify on Apple iWatch 3

So it seems that there is no spotify application for the iwatch 3 as stand alone streaming with just the cellular connected watch.... a) if and when will spotify create this?b) considering transfering to apple music because apple music will stream to...

  • Casual Listener
  • So it seems that there is no spotify application for the iwatch 3 as stand alone streaming with just the cellular connected watch....   a) if and when will spotify create this? b) considering...
  • MattSuda
  • Spotify Star
  • 13548 Views
  • 5 comments
  • 17 likes
  • Not An Issue
  • 13548 Views
  • 5 comments
  • 17 votes

Removed features: Popular Playlists with Artist in them and Where Is This Artist Popular?

This annoys me to no end, since I used this all the time.Before you could click an artists name, then their "about" and you'd see where they had the most listeners and in what popular playlists they'd be found.And now those are gone. Why?

  • Casual Listener
  • This annoys me to no end, since I used this all the time. Before you could click an artists name, then their "about" and you'd see where they had the most listeners and in what popular playlists the...
  • Hubo
  • Community Legend
  • 2312 Views
  • 13 comments
  • 18 likes
  • Desktop
    Mac
    Web Player
    Windows
  • Not An Issue
  • 2312 Views
  • 13 comments
  • 18 votes

Web Player suddenly not working (internet explorer)

I've been listening to Spotify on Windows in Internet Explorer for almost two months and never had a problem and today I went to listen to Spotify playlist but the website won't let me access any of it's content. Instead, it tells me to "Enable the w...

  • Casual Listener
  • I've been listening to Spotify on Windows in Internet Explorer for almost two months and never had a problem and today I went to listen to Spotify playlist but the website won't let me access any of ...
  • LILLITH
  • Newbie
  • 5334 Views
  • 27 comments
  • 17 likes
  • Not An Issue
  • 5334 Views
  • 27 comments
  • 17 votes

Playlists overriding Crossfade Settings

Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which include 5 or 10 second crossfades.

  • Casual Listener
  • Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which in...
  • xeode
  • Casual Listener
  • 10521 Views
  • 8 comments
  • 15 likes
  • Crossfade
  • Not An Issue
  • 10521 Views
  • 8 comments
  • 15 votes

Google Home Playing Wrong Song

Hello,I have a google home and have been using it ever since it came out in the UK. But recently I could ask it "Play river by Eminem" it would respond saying its playing "river by Eminem" but end up playing some other random song. This isn't the onl...

  • Casual Listener
  • Hello, I have a google home and have been using it ever since it came out in the UK. But recently I could ask it "Play river by Eminem" it would respond saying its playing "river...
  • Alfredo
  • Roadie
  • 10441 Views
  • 39 comments
  • 14 likes
  • Not An Issue
  • 10441 Views
  • 39 comments
  • 14 votes

Last.Fm scrobble is not connected anymore.

There are many people who are dissappointed on this new web player layout. the most dissapointing thing is that last.fm is not connected anymore. i read it somewhere that they found it "a low usage" but it was one of the main reasons we have last.fm ...

  • Music Fan
  • There are many people who are dissappointed on this new web player layout.    the most dissapointing thing is that last.fm is not connected anymore. i read it somewhere that they found it...
  • hans-jürgen
  • Roadie
  • 432 Views
  • 5 comments
  • 17 likes
  • lastfm
  • Not An Issue
  • 432 Views
  • 5 comments
  • 17 votes

we're not able to play this video in your current location

Rock This Playlist stops playing and then for some unknown reason wants to play a video but instead i get this message "we're not able to play this video in your current location" and to be honest i want my music playlist to be continuous with no com...

  • Regular
  • Rock This Playlist stops playing and then for some unknown reason wants to play a video but instead i get this message "we're not able to play this video in your current location" and to be honest i ...
  • Jcuna
  • Casual Listener
  • 18410 Views
  • 13 comments
  • 15 likes
  • Video Not Playing
  • Not An Issue
  • 18410 Views
  • 13 comments
  • 15 votes

Podcasts on iPod

Is there some way to be able to listen to podcasts on an iPod? I primarily listen to Spotify on my iPod -- hardly ever on my phone, as I can't waste phone data and battery life on something I could do on my iPod. I'm finding it frustrating that I can...

  • Casual Listener
  • Is there some way to be able to listen to podcasts on an iPod?  I primarily listen to Spotify on my iPod -- hardly ever on my phone, as I can't waste phone data and battery life on something I c...
  • andrejedyn
  • Newbie
  • 3065 Views
  • 5 comments
  • 15 likes
  • iOS
  • Not An Issue
  • 3065 Views
  • 5 comments
  • 15 votes

Release Radar from previous week

I forgot to save one song that I particularly liked from last week's Release Radar playlist which of course was reset today. Is there any way I can see the track list from last week? I will recognize it as soon as I see it. Thanks in advance!

  • Casual Listener
  • I forgot to save one song that I particularly liked from last week's Release Radar playlist which of course was reset today. Is there any way I can see the track list from last week? I will recognize...
  • thedavewilkie
  • Casual Listener
  • 26507 Views
  • 11 comments
  • 17 likes
  • Not An Issue
  • 26507 Views
  • 11 comments
  • 17 votes

Spotify - Fix Shuffle or I will cancel

We all know that your shuffle algorithm is completely **bleep**ing broken. I've seen countless posts without any foolproof solution. I've tried every single recommendation people have posted here and none of them should be a recommendation frankly. S...

  • Regular
  • We all know that your shuffle algorithm is completely **bleep**ing broken. I've seen countless posts without any foolproof solution. I've tried every single recommendation people have posted here and...
  • Alfredo
  • Roadie
  • 966 Views
  • 2 comments
  • 14 likes
  • shuffle
  • Not An Issue
  • 966 Views
  • 2 comments
  • 14 votes

Epic collection, friend. Your music is all filled up. To save more, you'll need to remove some songs

This is bull**bleep**. I pay for this app and should be allowed to save more music. Please let me know if i should cancel my subscription and move on to a better service because this is a big dealbreaker. This is ridiculous.

  • Casual Listener
  • This is bull**bleep**. I pay for this app and should be allowed to save more music. Please let me know if i should cancel my subscription and move on to a better service because this is a big dealbre...
  • plasticloud
  • Regular
  • 1762 Views
  • 6 comments
  • 15 likes
  • Not An Issue
  • 1762 Views
  • 6 comments
  • 15 votes

Screen Saver?

Is there a possibility of a near future update that might include a screen saver option? I listen to spotify for hours on end (through playstation or chromecast) and find that because I run plasma tvs, I get very bad screen burn every time. So a scre...

  • Regular
  • Is there a possibility of a near future update that might include a screen saver option? I listen to spotify for hours on end (through playstation or chromecast) and find that because I run plasma tv...
  • Perth-Perth
  • Visitor
  • 1829 Views
  • 3 comments
  • 17 likes
  • Not An Issue
  • 1829 Views
  • 3 comments
  • 17 votes

Two Factor Authentication for new devices

I recently had to go through the reset of my account due to the Spotiamb 0.2.1 hack. While I do not believe this breach was due to actions of mine, simply adding an option for two factor authentication when registering new devices would limit somethi...

  • Casual Listener
  • I recently had to go through the reset of my account due to the Spotiamb 0.2.1 hack. While I do not believe this breach was due to actions of mine, simply adding an option for two factor authenticati...
  • Hubo
  • Community Legend
  • 570 Views
  • 1 comments
  • 14 likes
  • Not An Issue
  • 570 Views
  • 1 comments
  • 14 votes

Spotify is Russia

I just read a sponsered post on facebook about spotify finally coming to Russia, can anyone confirm this? And ,if it's true, does anyone know when? I just moved to russia a month ago and spotify has all my music so i would love it if these news turn ...

  • Regular
  • I just read a sponsered post on facebook about spotify finally coming to Russia, can anyone confirm this? And ,if it's true, does anyone know when? I just moved to russia a month ago and spotify has ...
  • Hubo
  • Community Legend
  • 3803 Views
  • 1 comments
  • 15 likes
  • Russia
  • Not An Issue
  • 3803 Views
  • 1 comments
  • 15 votes

Crossfade does not function while using Chromecast

When I Chormecast to my tv the crossfade is disabled, I simply get a long silent gap between songs. I went to the Spotify chat help center and was informed that crossfade is disabled when you use Chromecast. So I can't send it to my stereo, and cross...

  • Casual Listener
  • When I Chormecast to my tv the crossfade is disabled,  I simply get a long silent gap between songs. I went to the Spotify chat help center and was informed that crossfade is disabled when you u...
  • jaytee22
  • Casual Listener
  • 1355 Views
  • 3 comments
  • 14 likes
  • Android
    No crossfade
  • Not An Issue
  • 1355 Views
  • 3 comments
  • 14 votes

Connect does not work with Bang&Olufsen Beoplay A9 any more

As already notified, the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essence is selectable in App but does not connect. Same Problem with my Beopl...

  • Casual Listener
  • As already notified,  the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essenc...
  • ZullyB
  • Roadie
  • 9196 Views
  • 15 comments
  • 12 likes
  • iOS
  • Not An Issue
  • 9196 Views
  • 15 comments
  • 12 votes