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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Annoying Trojan Condom Ads

These new Trojan condom ads that have been playing are extremely annoying. I've heard the same one at least ten times today, and while I'm not going to be dramatic and claim the condom commercials are "life destroying" or anything of the sort, they a...

  • Casual Listener
  • These new Trojan condom ads that have been playing are extremely annoying. I've heard the same one at least ten times today, and while I'm not going to be dramatic and claim the condom commercials ar...
  • Misounni
  • Visitor
  • 4805 Views
  • 17 comments
  • 23 likes
  • advertising
    suggestion
    Web Player
  • Not An Issue
  • 4805 Views
  • 17 comments
  • 23 votes

Cast from Android to Roku

There should be a way to cast to Roku like you can to a PlayStation. Having to search for songs with the Roku remote is too cumbersome.

  • Gig Goer
  • There should be a way to cast to Roku like you can to a PlayStation. Having to search for songs with the Roku remote is too cumbersome.
  • Lollyr85
  • Newbie
  • 3328 Views
  • 5 comments
  • 20 likes
  • cast
    Roku app
  • Not An Issue
  • 3328 Views
  • 5 comments
  • 20 votes

Radio songs limited, shuffle not working

In the last few days there has been a weird change in Spotify's user-interface for radio stations. The menus used to say "Start Artist/Song Radio," and when you clicked that option a radio station would start playing songs on shuffle, showing album c...

  • Regular
  •   In the last few days there has been a weird change in Spotify's user-interface for radio stations.  The menus used to say "Start Artist/Song Radio," and when you clicked that option a ra...
  • Tymkowichej
  • Newbie
  • 5207 Views
  • 30 comments
  • 24 likes
  • Desktop
  • Not An Issue
  • 5207 Views
  • 30 comments
  • 24 votes

Google Home Playing Wrong Song

Hello,I have a google home and have been using it ever since it came out in the UK. But recently I could ask it "Play river by Eminem" it would respond saying its playing "river by Eminem" but end up playing some other random song. This isn't the onl...

  • Casual Listener
  • Hello, I have a google home and have been using it ever since it came out in the UK. But recently I could ask it "Play river by Eminem" it would respond saying its playing " rive...
  • Alfredo
  • Roadie
  • 9221 Views
  • 39 comments
  • 14 likes
  • Not An Issue
  • 9221 Views
  • 39 comments
  • 14 votes

Repeat same song with gapless playback.

I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc) I reproduced this issue by adding the same track multiple times ...

  • Regular
  • I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc)   I re...
  • greenbrielD
  • Newbie
  • 17753 Views
  • 34 comments
  • 21 likes
  • bug
  • Not An Issue
  • 17753 Views
  • 34 comments
  • 21 votes

Massive Battery Drain

Some details about my setup: Phone: Pixel 2 XLApp Version: 8.4.45.633 armV7Songs Downloaded: ~1000 at 10.40GB, extreme quality Starting within the last 2 weeks, Spotify will destroy my phones battery life. Ex: If I start listening to music at 65% bat...

  • Casual Listener
  • Some details about my setup:   Phone: Pixel 2 XL App Version: 8.4.45.633 armV7 Songs Downloaded: ~1000 at 10.40GB, extreme quality   Starting within the last 2 weeks, Spotify will des...
  • Chris
  • Spotify
  • 7720 Views
  • 18 comments
  • 13 likes
  • battery
    drain
    Energy
    kills
    pixel
  • Not An Issue
  • 7720 Views
  • 18 comments
  • 13 votes

we're not able to play this video in your current location

Rock This Playlist stops playing and then for some unknown reason wants to play a video but instead i get this message "we're not able to play this video in your current location" and to be honest i want my music playlist to be continuous with no com...

  • Regular
  • Rock This Playlist stops playing and then for some unknown reason wants to play a video but instead i get this message "we're not able to play this video in your current location" and to be honest i ...
  • Jcuna
  • Casual Listener
  • 17588 Views
  • 13 comments
  • 15 likes
  • Video Not Playing
  • Not An Issue
  • 17588 Views
  • 13 comments
  • 15 votes

Podcasts on iPod

Is there some way to be able to listen to podcasts on an iPod? I primarily listen to Spotify on my iPod -- hardly ever on my phone, as I can't waste phone data and battery life on something I could do on my iPod. I'm finding it frustrating that I can...

  • Casual Listener
  • Is there some way to be able to listen to podcasts on an iPod?  I primarily listen to Spotify on my iPod -- hardly ever on my phone, as I can't waste phone data and battery life on something I c...
  • andrejedyn
  • Newbie
  • 2607 Views
  • 5 comments
  • 15 likes
  • iOS
  • Not An Issue
  • 2607 Views
  • 5 comments
  • 15 votes

Spotify - Fix Shuffle or I will cancel

We all know that your shuffle algorithm is completely **bleep**ing broken. I've seen countless posts without any foolproof solution. I've tried every single recommendation people have posted here and none of them should be a recommendation frankly. S...

  • Regular
  • We all know that your shuffle algorithm is completely **bleep**ing broken. I've seen countless posts without any foolproof solution. I've tried every single recommendation people have posted here and...
  • Alfredo
  • Roadie
  • 682 Views
  • 2 comments
  • 14 likes
  • shuffle
  • Not An Issue
  • 682 Views
  • 2 comments
  • 14 votes

Last.Fm scrobble is not connected anymore.

There are many people who are dissappointed on this new web player layout. the most dissapointing thing is that last.fm is not connected anymore. i read it somewhere that they found it "a low usage" but it was one of the main reasons we have last.fm ...

  • Music Fan
  • There are many people who are dissappointed on this new web player layout.    the most dissapointing thing is that last.fm is not connected anymore. i read it somewhere that they found it...
  • hans-jürgen
  • Roadie
  • 323 Views
  • 5 comments
  • 17 likes
  • lastfm
  • Not An Issue
  • 323 Views
  • 5 comments
  • 17 votes

Epic collection, friend. Your music is all filled up. To save more, you'll need to remove some songs

This is bull**bleep**. I pay for this app and should be allowed to save more music. Please let me know if i should cancel my subscription and move on to a better service because this is a big dealbreaker. This is ridiculous.

  • Casual Listener
  • This is bull**bleep**. I pay for this app and should be allowed to save more music. Please let me know if i should cancel my subscription and move on to a better service because this is a big dealbre...
  • plasticloud
  • Regular
  • 1542 Views
  • 6 comments
  • 15 likes
  • Not An Issue
  • 1542 Views
  • 6 comments
  • 15 votes

Two Factor Authentication for new devices

I recently had to go through the reset of my account due to the Spotiamb 0.2.1 hack. While I do not believe this breach was due to actions of mine, simply adding an option for two factor authentication when registering new devices would limit somethi...

  • Casual Listener
  • I recently had to go through the reset of my account due to the Spotiamb 0.2.1 hack. While I do not believe this breach was due to actions of mine, simply adding an option for two factor authenticati...
  • Hubo
  • Spotify Star
  • 273 Views
  • 1 comments
  • 14 likes
  • Not An Issue
  • 273 Views
  • 1 comments
  • 14 votes

Release Radar from previous week

I forgot to save one song that I particularly liked from last week's Release Radar playlist which of course was reset today. Is there any way I can see the track list from last week? I will recognize it as soon as I see it. Thanks in advance!

  • Casual Listener
  • I forgot to save one song that I particularly liked from last week's Release Radar playlist which of course was reset today. Is there any way I can see the track list from last week? I will recognize...
  • thedavewilkie
  • Casual Listener
  • 23452 Views
  • 11 comments
  • 17 likes
  • Not An Issue
  • 23452 Views
  • 11 comments
  • 17 votes

Malaysian student discount?

Don't you have a student discount for Malaysian students?

  • Casual Listener
  • Don't you have a student discount for Malaysian students? 😞
  • ErwinSuwito
  • Regular
  • 10911 Views
  • 4 comments
  • 19 likes
  • Not An Issue
  • 10911 Views
  • 4 comments
  • 19 votes

Lyrics not appearing

Device: OSXOperating System Version: El CapitanSpotify Version:1.0.28.87.g8f9312a4Description: Lyrics dont show up for any song. I have even checked songs that I know have lyrics tooTo reproduce:Play a songclick to view lyricsWorkaround: N/A Addition...

  • Casual Listener
  • Device:  OSX Operating System Version:  El Capitan Spotify Version: 1.0.28.87.g8f9312a4 Description:  Lyrics dont show up for any song. I have even checked songs that I know hav...
  • MattSuda
  • Spotify Star
  • 5424 Views
  • 12 comments
  • 20 likes
  • Mac
  • Not An Issue
  • 5424 Views
  • 12 comments
  • 20 votes

Connect does not work with Bang&Olufsen Beoplay A9 any more

As already notified, the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essence is selectable in App but does not connect. Same Problem with my Beopl...

  • Casual Listener
  • As already notified,  the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essenc...
  • ZullyB
  • Roadie
  • 5748 Views
  • 15 comments
  • 12 likes
  • Hardware Partner
    iOS
  • Not An Issue
  • 5748 Views
  • 15 comments
  • 12 votes

Spotify is Russia

I just read a sponsered post on facebook about spotify finally coming to Russia, can anyone confirm this? And ,if it's true, does anyone know when? I just moved to russia a month ago and spotify has all my music so i would love it if these news turn ...

  • Regular
  • I just read a sponsered post on facebook about spotify finally coming to Russia, can anyone confirm this? And ,if it's true, does anyone know when? I just moved to russia a month ago and spotify has ...
  • Hubo
  • Spotify Star
  • 3646 Views
  • 1 comments
  • 15 likes
  • Russia
  • Not An Issue
  • 3646 Views
  • 1 comments
  • 15 votes

Beggin by Madcon unavailable

Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restriction (which I doubt as the rest of the album can be pl...

  • Casual Listener
  • Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restrictio...
  • Aman12
  • Newbie
  • 9781 Views
  • 6 comments
  • 12 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Windows
  • Not An Issue
  • 9781 Views
  • 6 comments
  • 12 votes

Crossfade does not function while using Chromecast

When I Chormecast to my tv the crossfade is disabled, I simply get a long silent gap between songs. I went to the Spotify chat help center and was informed that crossfade is disabled when you use Chromecast. So I can't send it to my stereo, and cross...

  • Casual Listener
  • When I Chormecast to my tv the crossfade is disabled,  I simply get a long silent gap between songs. I went to the Spotify chat help center and was informed that crossfade is disabled when you u...
  • jaytee22
  • Casual Listener
  • 980 Views
  • 3 comments
  • 14 likes
  • Android
    chromecast
    No crossfade
  • Not An Issue
  • 980 Views
  • 3 comments
  • 14 votes

Spotify Web Player redirecting to open.spotify.com

play.spotify.com redirects to open.spotify.com on some browsers. This version of the web player is just not acceptable. I was able to get troubleshooting steps for this through live chat once before but I don't see this feature available anymore. The...

  • Music Fan
  • play.spotify.com redirects to open.spotify.com on some browsers. This version of the web player is just not acceptable.   I was able to get troubleshooting steps for this through live cha...
  • MonicaM_Bogota
  • Roadie
  • 610 Views
  • 2 comments
  • 15 likes
  • Desktop
    Mac
    Web Player
    Windows
  • Not An Issue
  • 610 Views
  • 2 comments
  • 15 votes