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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Crossfade does not function while using Chromecast

When I Chormecast to my tv the crossfade is disabled, I simply get a long silent gap between songs. I went to the Spotify chat help center and was informed that crossfade is disabled when you use Chromecast. So I can't send it to my stereo, and cross...

  • Casual Listener
  • When I Chormecast to my tv the crossfade is disabled,  I simply get a long silent gap between songs. I went to the Spotify chat help center and was informed that crossfade is disabled when you u...
  • jaytee22
  • Casual Listener
  • 1044 Views
  • 3 comments
  • 14 likes
  • Android
    chromecast
    No crossfade
  • Not An Issue
  • 1044 Views
  • 3 comments
  • 14 votes

Watch the throne album

Hey,Does anyone know why the watch the throne album is not longer available on spotify?

  • Casual Listener
  • Hey, Does anyone know why the watch the throne album is not longer available on spotify?
  • ethanmcmullan
  • Newbie
  • 29014 Views
  • 8 comments
  • 14 likes
  • Album Unavailable
  • Not An Issue
  • 29014 Views
  • 8 comments
  • 14 votes

Spotify stopped working in Iran

I am temporarily living in Iran and was using spotify well up until a few hours ago. I was able to normally use spotify as any other member (non premium) when suddenly a few hours ago i got logged out and it wouldn't let me log back in (I'm sure the ...

  • Casual Listener
  • I am temporarily living in Iran and was using spotify well up until a few hours ago. I was able to normally use spotify as any other member (non premium) when suddenly a few hours ago i got logged ou...
  • Alireza_RNA
  • Visitor
  • 1467 Views
  • 7 comments
  • 14 likes
  • Not An Issue
  • 1467 Views
  • 7 comments
  • 14 votes

Smashing Pumpkins song copyright infringement.

The Smashing Pumpkins' song Bullet With Butterfly Wings is clearly taken by a "group" named Blue Light Special. The song name for it. Is "Still Just a Rat in a Cage". Clearly. I do not own this media. But I believe this is a problem.

  • Casual Listener
  • The Smashing Pumpkins' song Bullet With Butterfly Wings is clearly taken by a "group" named Blue Light Special. The song name for it. Is "Still Just a Rat in a Cage". Clearly. I do not own this media...
  • Krynski307
  • Visitor
  • 9135 Views
  • 12 comments
  • 14 likes
  • Windows
  • Not An Issue
  • 9135 Views
  • 12 comments
  • 14 votes

Long track titles don't display fully

Device: Window10 pc; iPhone 4S, IPad Mini Operating System Version: Windows 10 on pc; iOS9 on Apple devices Spotify Version: 1.0.15.133.gf21970bd Description: On much classical music the track name is preceded by the album title, which means that tra...

  • Casual Listener
  • Device: Window10 pc; iPhone 4S, IPad Mini   Operating System Version: Windows 10 on pc; iOS9 on Apple devices   Spotify Version: 1.0.15.133.gf21970bd   Description: On ...
  • Noekeindekoeke
  • Regular
  • 2724 Views
  • 6 comments
  • 14 likes
  • long track titles
  • Not An Issue
  • 2724 Views
  • 6 comments
  • 14 votes

Connect does not work with Bang&Olufsen Beoplay A9 any more

As already notified, the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essence is selectable in App but does not connect. Same Problem with my Beopl...

  • Casual Listener
  • As already notified,  the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essenc...
  • ZullyB
  • Roadie
  • 7813 Views
  • 15 comments
  • 12 likes
  • Hardware Partner
    iOS
  • Not An Issue
  • 7813 Views
  • 15 comments
  • 12 votes

Beggin by Madcon unavailable

Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restriction (which I doubt as the rest of the album can be pl...

  • Casual Listener
  • Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restrictio...
  • Aman12
  • Newbie
  • 9851 Views
  • 6 comments
  • 12 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Windows
  • Not An Issue
  • 9851 Views
  • 6 comments
  • 12 votes

Billy Currington

Why are some Billy Currington songs not available. Specifically, "Pretty Good at Drinkin' Beer" and "People Are Crazy?

  • Casual Listener
  • Why are some Billy Currington songs not available. Specifically, "Pretty Good at Drinkin' Beer" and "People Are Crazy?
  • 8gjhv5_-o1d59
  • Newbie
  • 6234 Views
  • 7 comments
  • 12 likes
  • Not An Issue
  • 6234 Views
  • 7 comments
  • 12 votes

Song by Ivan B missing

I was wondering if anyone could tell me why "Sweaters" by Ivan B was removed from Spotify. I found about the song and downloaded it, but literally the next day it was gone. It's not on Spotify anymore at all. All of his other songs are still up thoug...

  • Casual Listener
  • I was wondering if anyone could tell me why "Sweaters" by Ivan B was removed from Spotify. I found about the song and downloaded it, but literally the next day it was gone. It's not on Spotify anymor...
  • Hubo
  • Community Legend
  • 5959 Views
  • 12 comments
  • 12 likes
  • Mobile
  • Not An Issue
  • 5959 Views
  • 12 comments
  • 12 votes

Song titles on wrong songs

Pink Guy's album Pink Season has almost all of the songs and titles mixed up in no apparent order. It is the exact same on my phone as on my computer, not sure if this issue occurs elsewere or if it is something on my end, but it has been this way fo...

  • Casual Listener
  • Pink Guy's album Pink Season has almost all of the songs and titles mixed up in no apparent order. It is the exact same on my phone as on my computer, not sure if this issue occurs elsewere or if it ...
  • yanyeng89
  • Visitor
  • 2193 Views
  • 9 comments
  • 12 likes
  • Not An Issue
  • 2193 Views
  • 9 comments
  • 12 votes

Spotify Windows Client - Automatic Proxy Detection - DHCP WPAD

For this Idea and votingPlease go to this Link instead:https://community.spotify.com/t5/Idea-Submissions/Desktop-Connect-Spotify-Windows-Client-Automatic-Proxy-Detection/idi-p/1509921#M30743 ---------------------------------Original Post ------------...

  • Gig Goer
  • For this Idea and voting Please go to this Link instead: https://community.spotify.com/t5/Idea-Submissions/Desktop-Connect-Spotify-Windows-Client-Automatic-Proxy-Detection/idi-p/1509921#M30743 &nb...
  • RodrigoPalma
  • Roadie
  • 677 Views
  • 1 comments
  • 12 likes
  • Automatic Proxy Detection DHCP WPAD
  • Not An Issue
  • 677 Views
  • 1 comments
  • 12 votes

Spotify Connect with Pioneer XW-SMA4

Without warning, Spotify Connect has stopped connecting to my Pioneer wireless speaker. It fails across installations and on Android and Mac Desktop. My laptop still connects to the speaker for audio so the speaker is not the issue. I've tried re-ins...

  • Casual Listener
  • Without warning, Spotify Connect has stopped connecting to my Pioneer wireless speaker. It fails across installations and on Android and Mac Desktop.    My laptop still connects to the sp...
  • Alfredo
  • Roadie
  • 2806 Views
  • 16 comments
  • 11 likes
  • Connect
  • Not An Issue
  • 2806 Views
  • 16 comments
  • 11 votes

no shuffle on radio stations

WT????? You no longer can shuffle play on radio stations, so every time I start one I've got to listen again from the beginning? IDK who thought that was a good idea, but please change it BACK

  • Visitor
  • WT?????  You no longer can shuffle play on radio stations, so every time I start one I've got to listen again from the beginning?  IDK who thought that was a good idea, but please change i...
  • MonicaM_Bogota
  • Roadie
  • 1339 Views
  • 1 comments
  • 11 likes
  • Not An Issue
  • 1339 Views
  • 1 comments
  • 11 votes

Using Echo dot and phone at same time

Hi, I have an amazon echo dot set up at home, and a Spotify family premium account. The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will play through the echo dot if I wish. However, this means that when ...

  • Casual Listener
  • Hi,   I have an amazon echo dot set up at home, and a Spotify family premium account.  The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will p...
  • CdrJamesPond
  • Visitor
  • 19964 Views
  • 17 comments
  • 11 likes
  • Echo Dot
  • Not An Issue
  • 19964 Views
  • 17 comments
  • 11 votes

Add release notes again

So Spotify had this feature to show whats changed every update but now it's the same message: "We are always updating spotify...." Never stating what was changed, implemented or removedetcRemoved etcetc.

  • Casual Listener
  • So Spotify had this feature to show whats changed every update but now it's the same message: "We are always updating spotify...." Never stating what was changed, implemented or removedetc Removed e...
  • MaryC1
  • Spotify Legend
  • 169 Views
  • 3 comments
  • 11 likes
  • Android
    Mobile
  • Not An Issue
  • 169 Views
  • 3 comments
  • 11 votes

Fix the Lyrics

Ive been a premuim member for years.Fix the lyrics issue on pc,or Ill have to seek another service.As a matter of fact we should recive some type of credit foir not have all the services we signed up for,Lyrics being a majior part of why i have this ...

  • Casual Listener
  • Ive been a premuim member for years.Fix the lyrics issue on pc,or Ill have to seek another service.As a matter of fact we should recive some type of credit foir not have all the services we signed up...
  • MattSuda
  • Spotify Star
  • 619 Views
  • 3 comments
  • 11 likes
  • lyrics
  • Not An Issue
  • 619 Views
  • 3 comments
  • 11 votes

Epic collection friend

Complimenting my "epic collection" before telling me to remove songs in order to simply bookmark more is a rude and crude workaround for a bug fix/enhancement that has been requested over and over again for over three years. If this is behavior as in...

  • Regular
  • Complimenting my "epic collection" before telling me to remove songs in order to simply bookmark more is a rude and crude workaround for a bug fix/enhancement that has been requested over and ov...
  • SergioDavid
  • Roadie
  • 363 Views
  • 1 comments
  • 10 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 363 Views
  • 1 comments
  • 10 votes

Song removed?

About a month ago, i made a playlist for when im cyckeling to school, but the one of the song i had on there got removed, and banned off spotify. The song is King of dead - xxtentacion.Really wondering why they chose to remove that song from spotify ...

  • Casual Listener
  • About a month ago, i made a playlist for when im cyckeling to school, but the one of the song i had on there got removed, and banned off spotify. The song is King of dead - xxtentacion. Really wonde...
  • FabianS_Bogota
  • Roadie
  • 3930 Views
  • 1 comments
  • 10 likes
  • Not An Issue
  • 3930 Views
  • 1 comments
  • 10 votes

"No me gusta por equivocación"

Puse sin querer, en un Daily Mix que una canción no me gustaba, la cuál si me gustaba y no sé el nombre, puedo ver la lista de las canciones que di "no me gusta" o hacer que esa musica me vuelva a aparecer?

  • Casual Listener
  • Puse sin querer, en un Daily Mix que una canción no me gustaba, la cuál si me gustaba y no sé el nombre, puedo ver la lista de las canciones que di "no me gusta" o hacer que esa musica me vuelva a ap...
  • Hubo
  • Community Legend
  • 3929 Views
  • 1 comments
  • 10 likes
  • Android
  • Not An Issue
  • 3929 Views
  • 1 comments
  • 10 votes

Apple Carplay - cannot see playlists more than one level deep

Bug: Given you are using the latest versionSpotifytify on an iPhone in apple carplay mode on a 2017 Ford Escape and you have playlists nested inside folders that are more than 1 level deep, when you browse to view your playlists, then all folders aft...

  • Casual Listener
  • Bug:   Given you are using the latest versionSpotifytify on an iPhone in apple carplay mode on a 2017 Ford Escape and you have playlists nested inside folders that are more than 1 level d...
  • knackebr0d
  • Newbie
  • 2785 Views
  • 10 comments
  • 10 likes
  • iOS
  • Not An Issue
  • 2785 Views
  • 10 comments
  • 10 votes