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Ongoing Issues

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Forum Posts

Album Cover Art Cropped?

I noticed the cover art for Tyler, The Creator Wolf album is mostly show the image but not completely? This issue has been going on for the last two years? Please fix it.

  • Casual Listener
  • I noticed the cover art for Tyler, The Creator Wolf album is mostly show the image but not completely? This issue has been going on for the last two years? Please fix it.
  • BranVasqez
  • Casual Listener
  • 2298 Views
  • 2 comments
  • 1 likes
  • Cover Art
    Cover Art Backdrop
    Cropped
    Mobile
    The Creator
    Tyler
    Wolf
  • Not An Issue
  • 2298 Views
  • 2 comments
  • 1 votes

Unable to Remove Connected Device

Have recently noticed that I can play spotify on a PlayStation 4 as a connected device, the only problem with this is I don’t have a PlayStation nor have I ever connected one. The PlayStation shows up on my phone and desktop app in the “connected to ...

  • Casual Listener
  •               Have recently noticed that I can play spotify on a PlayStation 4 as a connected device, the only problem with this is I don’t have a PlayStation nor h...
  • Julian
  • Moderator
  • 392 Views
  • 1 comments
  • 1 likes
  • Android
    Desktop
    playstation gaming ps4 music
    Windows
  • Not An Issue
  • 392 Views
  • 1 comments
  • 1 votes

Deleting my downloaded songs

I have a Premium account and nowadays it's really often that all my downloaded songs got deleted and I don't have a clue why is that happening, if somebody is through the same and got the issue resolved, please help me!!

  • Casual Listener
  • I have a Premium account and nowadays it's really often that all my downloaded songs got deleted and I don't have a clue why is that happening, if somebody is through the same and got the issue resol...
  • dawidw
  • Newbie
  • 677 Views
  • 3 comments
  • 1 likes
  • Android
  • Not An Issue
  • 677 Views
  • 3 comments
  • 1 votes

Spotify Connect, connection history

Hi, This morning I was using the spotify app and songs kept on skipping at random intervals, I checked the spotify connect list and there was an account logged from a google chrome browser. I do not know who was connected under my account or where th...

  • Casual Listener
  • Hi,   This morning I was using the spotify app and songs kept on skipping at random intervals, I checked the spotify connect list and there was an account logged from a google chrome browser. ...
  • Hubo
  • Community Legend
  • 884 Views
  • 1 comments
  • 1 likes
  • Not An Issue
  • 884 Views
  • 1 comments
  • 1 votes

Shuffle doesn't really shuffle

I have about 890 songs on a playlist, and hitting shuffle only shuffles the same 30-40 songs. Currently from one song, I hit shuffle 6 times and it gave me the same three songs each time. This happens on my Android phone, and my PC. Both apps have be...

  • Casual Listener
  • I have about 890 songs on a playlist, and hitting shuffle only shuffles the same 30-40 songs. Currently from one song, I hit shuffle 6 times and it gave me the same three songs each time. This happen...
  • Hubo
  • Community Legend
  • 225 Views
  • 3 comments
  • 1 likes
  • Android
    Desktop
    shuffle
  • Not An Issue
  • 225 Views
  • 3 comments
  • 1 votes

HELP! Can I Reset my Discover Weekly Algorithm?

Can someone help? I know all about PRIVATE MODE for listening to music that won't affect my Discover Weekly or be seen by pubilc, but I fear it's too late. The "gentle rain sounds" I play often for my sons as they fall asleep have seeped into my DW a...

  • Regular
  • Can someone help? I know all about PRIVATE MODE for listening to music that won't affect my Discover Weekly or be seen by pubilc, but I fear it's too late. The "gentle rain sounds" I play often for m...
  • MonicaM_Bogota
  • Roadie
  • 3112 Views
  • 1 comments
  • 1 likes
  • algorithm
    Discover Weekly
    Mac
  • Not An Issue
  • 3112 Views
  • 1 comments
  • 1 votes

Outkast Roses is censored despite saying explicit

it says explicit under the song but the chorus is censored. But other songs in the album are uncensored

  • Casual Listener
  • it says explicit under the song but the chorus is censored. But other songs in the album are uncensored
  • JuanSebastian
  • Roadie
  • 430 Views
  • 1 comments
  • 1 likes
  • Not An Issue
  • 430 Views
  • 1 comments
  • 1 votes

not play the same songs over and over again

Every radio station, daily mix, etc, always plays the same songs over and over....if i ever 'liked' a song (thumbs up, or playlist) it is forever being forced back down my throat - atleast play a different song from that album or artist! Song or Arti...

  • Casual Listener
  • Every radio station, daily mix, etc, always plays the same songs over and over....if i ever 'liked' a song (thumbs up, or playlist) it is forever being forced back down my throat - atleast play a dif...
  • Alfredo
  • Roadie
  • 1539 Views
  • 1 comments
  • 1 likes
  • Desktop
    Mobile
    same song diversity repeating mix playlist randomize
  • Not An Issue
  • 1539 Views
  • 1 comments
  • 1 votes

Artist's Music Suddenly Not Available In My Country

Okay, so I am a big fan of Chinese singer LuHan, and I was happy that most of his music was on Spotify. However, recently (In the last week or so), his music has been made unavailable! I have no idea why. For reference, I live in the United States. D...

  • Casual Listener
  • Okay, so I am a big fan of Chinese singer LuHan, and I was happy that most of his music was on Spotify. However, recently (In the last week or so), his music has been made unavailable! I have no idea...
  • amandaoestreich
  • Newbie
  • 515 Views
  • 3 comments
  • 1 likes
  • Not An Issue
  • 515 Views
  • 3 comments
  • 1 votes

I really want Spotify to stop playing an artist

Hi there, I have seen this case raised a few times before and get voted on a lot. I don't doubt that the reason it doesn't get implemented is due to commerical reasons but at what point does the voice of the customer over rule this. You see my reason...

  • Regular
  • Hi there, I have seen this case raised a few times before and get voted on a lot. I don't doubt that the reason it doesn't get implemented is due to commerical reasons but at what point does the voic...
  • JuanSebastian
  • Roadie
  • 1765 Views
  • 1 comments
  • 1 likes
  • ban block
  • Not An Issue
  • 1765 Views
  • 1 comments
  • 1 votes

Make shuffle more random

I realise it is impossible for computers to be completely random but the 'Shuffle' feature seems to be completely crippled by adding one album. I added Marron 5's 'Songs about Jane' (AMAZING ALBUM) earlier today to one of my playlists but now wheneve...

  • Casual Listener
  • I realise it is impossible for computers to be completely random but the 'Shuffle' feature seems to be completely crippled by adding one album.   I added Marron 5's 'Songs about Jane' (AMAZING...
  • Alfredo
  • Roadie
  • 368 Views
  • 1 comments
  • 1 likes
  • Shuffle not working
  • Not An Issue
  • 368 Views
  • 1 comments
  • 1 votes

Discover Weekly Algorithm

Hi. I enjoy Discover Weekly and typically appreciate the songs it offers up. However, I often play music for my young kids on my Spotify account as well as ambient rain noises throughout the night, so it messes with my Discover Weekly algorithm and I...

  • Regular
  • Hi. I enjoy Discover Weekly and typically appreciate the songs it offers up.    However, I often play music for my young kids on my Spotify account as well as ambient rain noises thr...
  • Hubo
  • Community Legend
  • 244 Views
  • 1 comments
  • 1 likes
  • Mac
  • Not An Issue
  • 244 Views
  • 1 comments
  • 1 votes

Import playlist not shown

I'm trying to import my playlist from Itunes, but without any success. If I open the Spotify App ony my computer and I go to "file" then I don't see any possibility to "import playlist", it is not shown on my computer. I tried to install the App agai...

  • Casual Listener
  • I'm trying to import my playlist from Itunes, but without any success. If I open the Spotify App ony my computer and I go to "file" then I don't see any possibility to "import playlist", it is not sh...
  • ZullyB
  • Roadie
  • 1029 Views
  • 2 comments
  • 1 likes
  • Windows
  • Not An Issue
  • 1029 Views
  • 2 comments
  • 1 votes

Shuffle is not shuffling enough

Ever since the new update, my shuffle feature seems to only shuffle the first 20 or 30 songs in my 400+ song playlist. I have the free account. I barely hear any other song other than that one's ones that were added first

  • Regular
  • Ever since the new update, my shuffle feature seems to only shuffle the first 20 or 30 songs in my 400+ song playlist. I have the free account. I barely hear any other song other than that one's ones...
  • Alfredo
  • Roadie
  • 964 Views
  • 2 comments
  • 1 likes
  • Not An Issue
  • 964 Views
  • 2 comments
  • 1 votes

Shuffle

Why when I shuffle a playlist with 10+ artists In it and 100+ songs do I get the same 8 songs by the same Artist over and over and over again, no matter how many times I unshuffle and re shuffle the playlist. Additionally the same group of artist and...

  • Casual Listener
  • Why when I shuffle a playlist with 10+ artists In it and 100+ songs do I get the same 8 songs by the same Artist over and over and over again, no matter how many times I unshuffle and re shuffle the ...
  • Aimee_T
  • Roadie
  • 279 Views
  • 1 comments
  • 1 likes
  • Mobile
    Random shuffle
  • Not An Issue
  • 279 Views
  • 1 comments
  • 1 votes

Showing a web player that isn't there? Someone took over my app?!

It's been over a week now, every time I open the Spotify app on my android, a couple of minutes into listening, and then it automatically says "a device was found" and that I am now listening on the "chrome web player". Which I am clearly not. Moreov...

  • Casual Listener
  • It's been over a week now, every time I open the Spotify app on my android, a couple of minutes into listening, and then it automatically says "a device was found" and that I am now listening on the ...
  • SergioDavid
  • Roadie
  • 7149 Views
  • 1 comments
  • 1 likes
  • Android
    Web Player
  • Not An Issue
  • 7149 Views
  • 1 comments
  • 1 votes

Spotify Connect removed

Why did you remove the spotify connect app off many hifi reciever? It work great. Multitasking whit music on the backgroud. Now the suggest option is bluethooth. This options is not stable and the music falters. If you get a text it you can hear it o...

  • Casual Listener
  • Why did you remove the spotify connect app off many hifi reciever? It work great. Multitasking whit music on the backgroud.   Now the suggest option is bluethooth. This options is not stable a...
  • SergioDavid
  • Roadie
  • 188 Views
  • 1 comments
  • 1 likes
  • Not An Issue
  • 188 Views
  • 1 comments
  • 1 votes

Spotify Connect stopped working on multiple receivers.

Since last week, Spotify connect stopped working. My AV Receiver is visible as an available device, but I can't assign it to stream music neither from my Win10 computer or from my Android 8.0 phone, or my Android 7.x tablet.Tried downgrading to the p...

  • Visitor
  • Since last week, Spotify connect stopped working. My AV Receiver is visible as an available device, but I can't assign it to stream music neither from my Win10 computer or from my Android 8.0 phone, ...
  • Mathias_ON
  • Newbie
  • 3158 Views
  • 6 comments
  • 1 likes
  • Connect
  • Not An Issue
  • 3158 Views
  • 6 comments
  • 1 votes

Connect issue with my Yamaha RX-A830 amplifier

Hi,I'm using a Premium account for a couple of years and have never faced this issue before.Since end of last week (issue detected on Friday Feb 2nd) my Yamaha amplifier does no longer allow me to connect and stream Spotify and gives me a "Need Premi...

  • Casual Listener
  • Hi, I'm using a Premium account for a couple of years and have never faced this issue before. Since end of last week (issue detected on Friday Feb 2nd) my Yamaha amplifier does no longer allow me t...
  • Leonardo
  • Roadie
  • 978 Views
  • 2 comments
  • 1 likes
  • Not An Issue
  • 978 Views
  • 2 comments
  • 1 votes

Downloaded playlists

Hi, 50% of the time when I go to play my downloaded music from my library the downloaded playlists isn’t an option to click on. Has the download section been removed now and it all just sits under playlists? Please tell me what I’m doing wrong/what t...

  • Casual Listener
  • Hi,   50% of the time when I go to play my downloaded music from my library the downloaded playlists isn’t an option to click on. Has the download section been removed now and it all just sits...
  • SergioDavid
  • Roadie
  • 117 Views
  • 2 comments
  • 1 likes
  • No idea
  • Not An Issue
  • 117 Views
  • 2 comments
  • 1 votes