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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Using Echo dot and phone at same time

Hi, I have an amazon echo dot set up at home, and a Spotify family premium account. The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will play through the echo dot if I wish. However, this means that when ...

  • Casual Listener
  • Hi,   I have an amazon echo dot set up at home, and a Spotify family premium account.  The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will p...
  • CdrJamesPond
  • Visitor
  • 20658 Views
  • 17 comments
  • 11 likes
  • Echo Dot
  • Not An Issue
  • 20658 Views
  • 17 comments
  • 11 votes

{Windows 8] Video ad playing, whilst music is playing as well.

Currently, I've been listening to a heap load of songs for what seems to be 3 hours. The problem is now there a video ad that'll play repeatedly while the song is playing as well. The ad will usually play as fragmented sound and a video on the bottom...

  • Casual Listener
  • Currently, I've been listening to a heap load of songs for what seems to be 3 hours. The problem is now there a video ad that'll play repeatedly while the song is playing as well. The ad will us...
  • Jim
  • Spotify Legend
  • 947 Views
  • 6 comments
  • 10 likes
  • Desktop Player
    Issues
    Windows 8
  • Not An Issue
  • 947 Views
  • 6 comments
  • 10 votes

Recently played artist not updating

Hi, List of the recently played artist is not updating once again, can you look into that?Last update happened for me on Sunday the 1th of October. I use your app in IOS environment and also desktop/windows. Regards,Annethe

  • Roadie
  • Hi,   List of the recently played artist is not updating once again, can you look into that? Last update happened for me on Sunday the 1th of October.   I use your app in IOS environme...
  • Annethe71
  • Roadie
  • 718 Views
  • 13 comments
  • 9 likes
  • iOS
  • Not An Issue
  • 718 Views
  • 13 comments
  • 9 votes

hörbücher auf englisch

Unter Genres finden sich jetzt ja auch Hörbücher gibt es eine Möglichkeit auch die anderssprachigen Inhalte (in meinem Fall Hörbücher auf Englisch) in der bzw. einer Playlist einzusehen? Ich würde einfach die Land einstellungen ändern, dies ist aber ...

  • Casual Listener
  • Unter Genres finden sich jetzt ja auch Hörbücher gibt es eine Möglichkeit auch die anderssprachigen Inhalte (in meinem Fall Hörbücher auf Englisch) in der bzw. einer Playlist einzusehen? Ic...
  • DavidRubeli
  • Newbie
  • 32215 Views
  • 6 comments
  • 10 likes
  • Not An Issue
  • 32215 Views
  • 6 comments
  • 10 votes

Spotify Connect wont play on my Pioneer VSX-924.

Can't connect to my VSX-924 receiver, this work perfectly just a couple of days ago. Has there been any new updates on Spotify recently that can have caused this bug? Have tried everything, updating routers, Spotify, receiver.. Nothing works. I can s...

  • Casual Listener
  • Can't connect to my VSX-924 receiver, this work perfectly just a couple of days ago. Has there been any new updates on Spotify recently that can have caused this bug?  Have tried everything, up...
  • Alfredo
  • Roadie
  • 1807 Views
  • 3 comments
  • 8 likes
  • Pioneer AV Receivers
    spotify connect
  • Not An Issue
  • 1807 Views
  • 3 comments
  • 8 votes

Spotify plays radio based song when i search for a song name

PlanPremiumCountry DeviceHonor 8Operating SystemAndroid My Question or Issue Spotify plays radio based song when i search for a song name and just want to play thru all of the songs that come up when i search for example "Eminem" and dont want to go ...

  • Casual Listener
  • Plan Premium Country   Device Honor 8 Operating System Android   My Question or Issue  Spotify plays radio based song when i search for a song name and just want to play thru...
  • She7
  • Newbie
  • 5667 Views
  • 37 comments
  • 7 likes
  • hello
  • Not An Issue
  • 5667 Views
  • 37 comments
  • 7 votes

User's Top50 Artists

Hey, guys! It's not really an issue I have, but I'm curious about the algorithm that defines our top played artists. I wanted to know what are my top artists, 'cause I use Spotify all the time. So I went on the Developer's site, I found out this: "Ge...

  • Casual Listener
  • Hey, guys!   It's not really an issue I have, but I'm curious about the algorithm that defines our top played artists. I wanted to know what are my top artists, 'cause I use Spotify all the ti...
  • SergioDavid
  • Roadie
  • 66299 Views
  • 1 comments
  • 9 likes
  • algorithm
    Top artists
  • Not An Issue
  • 66299 Views
  • 1 comments
  • 9 votes

How can I copy an entire playlist?

Once upon a time it was possible to copy many songs at once, or an entire playlist, and paste it in another playlist (or drag). Now I can't do that anymore. The thing is, I have created a playlist for every year and I have done that since 2013. Now I...

  • Regular
  • Once upon a time it was possible to copy many songs at once, or an entire playlist, and paste it in another playlist (or drag). Now I can't do that anymore.   The thing is, I have created a pl...
  • Joel-M
  • Composer
  • 113653 Views
  • 4 comments
  • 9 likes
  • Playlists
  • Not An Issue
  • 113653 Views
  • 4 comments
  • 9 votes

Spotify randomly deleted downloads

Hello,It seems as though Spotify decided to randomly delete songs that weren't in any Playlist. I had several albums downloaded,now only a few songs seem downloaded in those albums. I'm on IOS. Help?

  • Casual Listener
  • Hello, It seems as though Spotify decided to randomly delete songs that weren't in any Playlist. I had several albums downloaded,now only a few songs seem downloaded in those albums. I'm on IOS. Hel...
  • Jack
  • Roadie
  • 2793 Views
  • 27 comments
  • 9 likes
  • accidental
    delete
    iOS
  • Not An Issue
  • 2793 Views
  • 27 comments
  • 9 votes

Spotify app being removed from LG shortly?

Anyone have more info about this? I am situated in Sweden and have a LG 55B6 V OLED if that can help. Cheers,

  • Casual Listener
  • Anyone have more info about this? I am situated in Sweden and have a LG 55B6 V OLED if that can help.   Cheers,  
  • Burakbaskin
  • Newbie
  • 8047 Views
  • 33 comments
  • 9 likes
  • App
    TV
    webos
  • Not An Issue
  • 8047 Views
  • 33 comments
  • 9 votes

Improve Shuffle Algorithm

The shuffle algorithm weights songs recently added to a playlist way too much, so when I shuffle my main big playlist I always wind up hearing the same songs over and over again. Also, songs get repeated before the bulk of the playlist is selected. F...

  • Casual Listener
  • The shuffle algorithm weights songs recently added to a playlist way too much, so when I shuffle my main big playlist I always wind up hearing the same songs over and over again. Also, songs get repe...
  • Aichel
  • Roadie
  • 394 Views
  • 2 comments
  • 8 likes
  • Improve Shuffle
  • Not An Issue
  • 394 Views
  • 2 comments
  • 8 votes

Web Player update is awful

The new web player update is awful. If these new changes get implemented into the full app I'm ending my service.Here is a list of my issues:1. There is no radio button. It used to be on the left side, very easy to access. now its just gone, there's ...

  • Casual Listener
  • The new web player update is awful. If these new changes get implemented into the full app I'm ending my service. Here is a list of my issues: 1. There is no radio button. It used to b...
  • Younggurl101
  • Newbie
  • 1233 Views
  • 14 comments
  • 10 likes
  • Web Player
  • Not An Issue
  • 1233 Views
  • 14 comments
  • 10 votes

Fix the Lyrics

Ive been a premuim member for years.Fix the lyrics issue on pc,or Ill have to seek another service.As a matter of fact we should recive some type of credit foir not have all the services we signed up for,Lyrics being a majior part of why i have this ...

  • Casual Listener
  • Ive been a premuim member for years.Fix the lyrics issue on pc,or Ill have to seek another service.As a matter of fact we should recive some type of credit foir not have all the services we signed up...
  • MattSuda
  • Spotify Star
  • 636 Views
  • 3 comments
  • 11 likes
  • lyrics
  • Not An Issue
  • 636 Views
  • 3 comments
  • 11 votes

jkl;

asdf

  • Regular
  • asdf
  • happyboymoos
  • Visitor
  • 344 Views
  • 3 comments
  • 10 likes
  • 10000
    10k limit
    limit
    music collection
    music libary
    my music
    song limit
  • Not An Issue
  • 344 Views
  • 3 comments
  • 10 votes

Podcasts not updating

My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fantasy Live (9/18 as well).

  • Casual Listener
  • My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fan...
  • BKB73
  • Newbie
  • 4930 Views
  • 11 comments
  • 8 likes
  • podcast
  • Not An Issue
  • 4930 Views
  • 11 comments
  • 8 votes

'Open' webplayer missing major features from 'Play' player

It seems like users are being forced onto the 'Open' player from the play.spotify.com player. There are a number of issues with the new 'Open':Check-mark support is missingNot designed for landscape displays (wastes a lot of space)Icons are way too b...

  • Regular
  • It seems like users are being forced onto the 'Open' player from the play.spotify.com player. There are a number of issues with the new 'Open': Check-mark support is missing Not designed for lands...
  • Hubo
  • Community Legend
  • 1660 Views
  • 8 comments
  • 9 likes
  • Web Player
  • Not An Issue
  • 1660 Views
  • 8 comments
  • 9 votes

WebPlayer has stopped scrobbling to Last.Fm

I just noticed the WebPlayer has stopped scrobbling. I don't for how long this has happened, but it is really annoying. One of the main reasons I liked Spotify so much was that it automatically scrobbled my songs to Last.fm, no matter the player. At ...

  • Casual Listener
  • I just noticed the WebPlayer has stopped scrobbling. I don't for how long this has happened, but it is really annoying. One of the main reasons I liked Spotify so much was that it automatically scrob...
  • rlobjoit
  • Casual Listener
  • 721 Views
  • 19 comments
  • 9 likes
  • Not An Issue
  • 721 Views
  • 19 comments
  • 9 votes

high quality flac audio?

because spotify broke the news in March that I would implement HiFi audio but I did not get it? because spotify does not use high quality audio, is there any reason not to use it?

  • Casual Listener
  • because spotify broke the news in March that I would implement HiFi audio but I did not get it? because spotify does not use high quality audio, is there any reason not to use it?
  • Jesper_Friberg
  • Newbie
  • 2413 Views
  • 3 comments
  • 8 likes
  • Not An Issue
  • 2413 Views
  • 3 comments
  • 8 votes

3,333 Offline Song Limit? Its 2017... Change this please

3,333 song limit in 2017? This needs to change. All the other threads started at least 3 years ago and nothing has been about it apart from to say there is a limit. Please change this Spotify...

  • Casual Listener
  • 3,333 song limit in 2017? This needs to change.    All the other threads started at least 3 years ago and nothing has been about it apart from to say there is a limit.   Please cha...
  • Hubo
  • Community Legend
  • 148 Views
  • 1 comments
  • 8 likes
  • Android
    Desktop
    iOS
  • Not An Issue
  • 148 Views
  • 1 comments
  • 8 votes

Stuck Offline - Error Code 4 - Linux Desktop

Greetings, My Ubuntu Desktop client has stopped being able to access online for a couple days at least. I've searched similar topics, and I've tried everything on the FAQ: https://support.spotify.com/us/using_spotify/troubleshooting/connection-proble...

spotify_stuck_offline.png
  • Casual Listener
  • Greetings,   My Ubuntu Desktop client has stopped being able to access online for a couple days at least.     I've searched similar topics, and I've tried everythi...
  • Maria_B
  • Moderator
  • 5344 Views
  • 6 comments
  • 8 likes
  • Desktop
    Linux
  • Not An Issue
  • 5344 Views
  • 6 comments
  • 8 votes