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Ongoing Issues

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Forum Posts

Music not available

Hey so I’ve been wondering why most of the songs from the Inside Llewyn Davis soundtrack are unavailable, it’s one of my all time favorite folk music albums and id love to listen to all of it on spotify

  • Casual Listener
  • Hey so I’ve been wondering why most of the songs from the Inside Llewyn Davis soundtrack are unavailable, it’s one of my all time favorite folk music albums and id love to listen to all of it on spot...
  • Hubo
  • Community Legend
  • 1374 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 1374 Views
  • 1 comments
  • 0 votes

Can't play album

Hello, The german rapper Fard released his new album Alter Ego II few days ago, but even though I have a premium subscription, I can't play it.On his artist page it says that I could stream it now, but whenever I click on it, every song is greyed out...

  • Casual Listener
  • Hello,   The german rapper Fard released his new album Alter Ego II few days ago, but even though I have a premium subscription, I can't play it. On his artist page it says that I could strea...
  • Hubo
  • Community Legend
  • 169 Views
  • 1 comments
  • 0 likes
  • album
    Premium
  • Not An Issue
  • 169 Views
  • 1 comments
  • 0 votes

Spotify will not stop charging me even though premium cancelled

Hello,I cancelled premium over a month ago, my credit card is still being charged. Submitted this issue online and received a robot response to try alternatives like this forum. I have challenged the charge with my credit company and would appreciate...

  • Casual Listener
  • Hello, I cancelled premium over a month ago, my credit card is still being charged.  Submitted this issue online and received a robot response to try alternatives like this forum.  I have ...
  • Hubo
  • Community Legend
  • 133 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 133 Views
  • 1 comments
  • 0 votes

Web player does not work

Web player does not work for me (and other users, mentioned a lot of times on the support forums) anywhere: no browsers, no modes (incognito); removing the cookies/cache does not help as well. However, desktop and mobile apps are working.The solution...

BOQvljV
  • Visitor
  • Web player does not work for me (and other users, mentioned a lot of times on the support forums) anywhere: no browsers, no modes (incognito); removing the cookies/cache does not help as well. Howeve...
  • Hubo
  • Community Legend
  • 393 Views
  • 4 comments
  • 2 likes
  • Web Player
  • Not An Issue
  • 393 Views
  • 4 comments
  • 2 votes

Getting Rid of Hacker Residue

I was recently hacked by someone who changed my profile picture and added hundreds of songs and artists to my favorites, NONE OF WHICH I LIKE AT ALL. I changed my password and that activity seems to have stopped, but the picture and songs all remain....

  • Casual Listener
  • I was recently hacked by someone who changed my profile picture and added hundreds of songs and artists to my favorites, NONE OF WHICH I LIKE AT ALL.  I changed my password and that activity see...
  • Hubo
  • Community Legend
  • 416 Views
  • 1 comments
  • 0 likes
  • iOS
  • Not An Issue
  • 416 Views
  • 1 comments
  • 0 votes

Discover Weekly Update

Dear Spotify, During the exam-period on university, I mostly listen to classic/calm music because it helps me concentrate. I can only fully understand why my discover weekly becomes a discover 'classic' music-only. After the exam-period, I started ag...

  • Visitor
  • Dear Spotify,   During the exam-period on university, I mostly listen to classic/calm music because it helps me concentrate. I can only fully understand why my discover weekly becomes a discov...
  • Hubo
  • Community Legend
  • 85 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 85 Views
  • 1 comments
  • 0 votes

a soundtrack found not playable

Hi I am wondering about the moviesoundtrack tristan & Isolde by Ann Dudley. Why is it not available to play? Other soundtracks from her are but not this one? Will it ever be available?

  • Regular
  • Hi I am wondering about the moviesoundtrack tristan & Isolde by Ann Dudley. Why is it not available to play? Other soundtracks from her are but not this one? Will it ever be available?
  • Hubo
  • Community Legend
  • 111 Views
  • 1 comments
  • 0 likes
  • Desktop
    Mobile
    Web Player
  • Not An Issue
  • 111 Views
  • 1 comments
  • 0 votes

Account continuously hacked after changing passwords

Hi, My account has been continuously hacked and I have changed the password for it several times, today was the last straw with all my playlists getting deleted and only being about to restore a portion of them. If this keeps happening I will deactiv...

  • Casual Listener
  • Hi,   My account has been continuously hacked and I have changed the password for it several times, today was the last straw with all my playlists getting deleted and only being about to resto...
  • Hubo
  • Community Legend
  • 99 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 99 Views
  • 1 comments
  • 0 votes

Spotify doesn’t show as listed music service on google home app?

Hello, I’m using Spotify premium and was linked to google home mini, after moving the google home to another network the google home removed Spotify as default music services and I can’t find it listed under music servies, only available is google pl...

  • Regular
  • Hello, I’m using Spotify premium and was linked to google home mini, after moving the  google home to another network the google home removed Spotify as default music services and I can’t find i...
  • Alfredo
  • Roadie
  • 1438 Views
  • 3 comments
  • 0 likes
  • Not An Issue
  • 1438 Views
  • 3 comments
  • 0 votes

I've got you under my skin- bono and sinatra unavailable??

I've been trying to hear my favorite song and it sais tha it is not available. I even have a premium account but I canot hear this song. Does ti has something to do with my country? I live in Bolivia. Can someone explain me what is goin on???thanks!!...

  • Casual Listener
  • I've been trying to hear my favorite song and it sais tha it is not available. I even have a premium account but I canot hear this song. Does ti has something to do with  my country? I live...
  • itu_
  • Community Legend
  • 311 Views
  • 2 comments
  • 0 likes
  • Not An Issue
  • 311 Views
  • 2 comments
  • 0 votes

Spotify freeze in Samsung TV and doesn't let you log on

I have a 2015 Samsung Smart TV UE48JU6410U With Tizen OS (Firmware version 1520) and the Spotify app get stuck at the begining (Grey background and Spotify logo) and doesn't let you log on.I tried several ways to solve it, includying a factory reset,...

  • Regular
  • I have a 2015 Samsung Smart TV UE48JU6410U With Tizen OS (Firmware version 1520) and the Spotify app get stuck at the begining (Grey background and Spotify logo) and doesn't let you log on. I trie...
  • Alfredo
  • Roadie
  • 165 Views
  • 1 comments
  • 0 likes
  • Error Samsung TV
  • Not An Issue
  • 165 Views
  • 1 comments
  • 0 votes

Please remove offline download limit

So I finally bought Spotify, really the best music player there is 1 year in advance and I love it! The only issue is the offline download limit. I have around 6k of offline music and I can't take it with my in my trips since there is a limit to 3333...

  • Regular
  • So I finally bought Spotify, really the best music player there is 1 year in advance and I love it!  The only issue is the offline download limit. I have around 6k of offline music and I can't ...
  • Alfredo
  • Roadie
  • 260 Views
  • 1 comments
  • 3 likes
  • Maximum offline download limit
  • Not An Issue
  • 260 Views
  • 1 comments
  • 3 votes

Spotify Freezes at startup on Samsung Smart TV un40ju6000

Spotify Freezes at startup on Samsung Smart TV un40ju6000.First shows the animation loading and then stucks at green logo.It was working before.I have restarted the Smart Hub with no luck.Also, I have uninstalled the app and installed again. (no asks...

  • Casual Listener
  • Spotify Freezes at startup on Samsung Smart TV un40ju6000. First shows the animation loading and then stucks at green logo. It was working before. I have restarted the Smart Hub with no luck. Als...
  • Alfredo
  • Roadie
  • 479 Views
  • 4 comments
  • 2 likes
  • Not An Issue
  • 479 Views
  • 4 comments
  • 2 votes

Time Capsule not working when date of birth is 1/1/1900

When tried to create my time capsule playlist, i got a messa that said i need to listen to more songs. I have been using spotify for 5 years. Some friends that have been using it for less time got their list. The only thing i can think of os that i h...

  • Casual Listener
  • When tried to create my time capsule playlist, i got a messa that said i need to listen to more songs. I have been using spotify for 5 years. Some friends that have been using it for less time got th...
  • jersaodiniz
  • Newbie
  • 471 Views
  • 4 comments
  • 1 likes
  • Not An Issue
  • 471 Views
  • 4 comments
  • 1 votes

Discover Weekly Playlist is stuck!

I love discover weekly. Unfortunately, for the last few updates, my playlist has consisted of nothing but nature sounds and sleep music even though I haven't been listening to anything like that. Is there a way to fix this??? Please help.

  • Casual Listener
  • I love discover weekly. Unfortunately, for the last few updates, my playlist has consisted of nothing but nature sounds and sleep music even though I haven't been listening to anything like that. Is ...
  • MaríaCamila
  • Roadie
  • 154 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 154 Views
  • 1 comments
  • 0 votes

[Discover] Repeated Songs on Discover Weekly/No Sensibility to Versions

For the last few months, almost every Discover Weekly playlist I receive includes one or more versions of the same song, Aguas de Marco. There was one week when the playlist included three versions of this song. It also appears very frequently on Dai...

  • Casual Listener
  • For the last few months, almost every Discover Weekly playlist I receive includes one or more versions of the same song, Aguas de Marco. There was one week when the playlist included three versions o...
  • MonicaM_Bogota
  • Roadie
  • 162 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Mobile
    Windows
  • Not An Issue
  • 162 Views
  • 1 comments
  • 0 votes

Stop the WAZE banner

I didn’t ask for this and have a premium account to avoid ads.

  • Casual Listener
  • I didn’t ask for this and have a premium account to avoid ads.
  • MonicaM_Bogota
  • Roadie
  • 3712 Views
  • 1 comments
  • 6 likes
  • Not An Issue
  • 3712 Views
  • 1 comments
  • 6 votes

HELP! Can I Reset my Discover Weekly Algorithm?

Can someone help? I know all about PRIVATE MODE for listening to music that won't affect my Discover Weekly or be seen by pubilc, but I fear it's too late. The "gentle rain sounds" I play often for my sons as they fall asleep have seeped into my DW a...

  • Regular
  • Can someone help? I know all about PRIVATE MODE for listening to music that won't affect my Discover Weekly or be seen by pubilc, but I fear it's too late. The "gentle rain sounds" I play often for m...
  • MonicaM_Bogota
  • Roadie
  • 3110 Views
  • 1 comments
  • 1 likes
  • algorithm
    Discover Weekly
    Mac
  • Not An Issue
  • 3110 Views
  • 1 comments
  • 1 votes

Getting my music taken off spotify

Hi,Anyone here work at spotify who can tell me how to get my music taken off spotify?Thanks!

  • Regular
  • Hi, Anyone here work at spotify who can tell me how to get my music taken off spotify? Thanks!
  • EthanS1
  • Community Legend
  • 122 Views
  • 2 comments
  • 0 likes
  • music labels
  • Not An Issue
  • 122 Views
  • 2 comments
  • 0 votes

Private session songs included in Spotify recommendations ?

I sleep with my spotify sleep playlist in private mode, but for some reason the genre/songs that is in the playlist started appearing in my daily mix and discover weekly. Why does the data feed for private mode songs still get fed into the data corpu...

  • Casual Listener
  • I sleep with my spotify sleep playlist in private mode, but for some reason the genre/songs that is in the playlist started appearing in my daily mix and discover weekly.   Why does the data f...
  • MonicaM_Bogota
  • Roadie
  • 1276 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 1276 Views
  • 1 comments
  • 0 votes