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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Stuck Offline - Error Code 4 - Linux Desktop

Greetings, My Ubuntu Desktop client has stopped being able to access online for a couple days at least. I've searched similar topics, and I've tried everything on the FAQ: https://support.spotify.com/us/using_spotify/troubleshooting/connection-proble...

spotify_stuck_offline.png
  • Casual Listener
  • Greetings,   My Ubuntu Desktop client has stopped being able to access online for a couple days at least.     I've searched similar topics, and I've tried everythi...
  • Maria_B
  • Moderator
  • 5303 Views
  • 6 comments
  • 8 likes
  • Desktop
    Linux
  • Not An Issue
  • 5303 Views
  • 6 comments
  • 8 votes

Drill Beat starts playing out of nowhere

I saw this earlier, but couldn’t figure out how to confirm the problem wasn’t fixed. Today my playlists habit started forwarding songs on their own midway through and at least 5 times today and album from Drill Beats starts playing totally unprompted...

  • Casual Listener
  • I saw this earlier, but couldn’t figure out how to confirm the problem wasn’t fixed. Today my playlists habit started forwarding songs on their own midway through and at least 5 times today and album...
  • matzehg
  • Regular
  • 693 Views
  • 4 comments
  • 7 likes
  • Not An Issue
  • 693 Views
  • 4 comments
  • 7 votes

How the f*ck do I disable the sound overlay?

Like the title says, how do I turn off this f*cking annoying overlay that pops-up whenever I change the sound volume? Using Spotify Premium on Windows 10 by the way. http://i.imgur.com/rTQieVN.gifv

  • Casual Listener
  • Like the title says, how do I turn off this f*cking annoying overlay that pops-up whenever I change the sound volume? Using Spotify Premium on Windows 10 by the way. http://i.imgur.com/rTQieVN.gifv ...
  • Hubo
  • Community Legend
  • 807 Views
  • 8 comments
  • 9 likes
  • sound volume
  • Not An Issue
  • 807 Views
  • 8 comments
  • 9 votes

Popping\Crackling in either downloaded or streamed music

I recently started listening to Todrick Hall's new album Straight Outta Oz. It doesn't matter what device I used, whether it is my phone (Samsung S4), my work computer, or my home computer. I will get crackling and popping sound on the same songs fro...

  • Casual Listener
  • I recently started listening to Todrick Hall's new album Straight Outta Oz.  It doesn't matter what device I used, whether it is my phone (Samsung S4), my work computer, or my home computer. &nb...
  • josephjschultz
  • Newbie
  • 1697 Views
  • 12 comments
  • 8 likes
  • Android
    Windows
  • Not An Issue
  • 1697 Views
  • 12 comments
  • 8 votes

No notifications for nearly a year now.

For many months now I haven't received notifications of any sort. No playlist subs, no new music, no artist updates. Hel|, I don't even get notified when my friends share music with me! Before you ask for a screenshot (I've read the other million and...

  • Regular
  • For many months now I haven't received notifications of any sort. No playlist subs, no new music, no artist updates. Hel|, I don't even get notified when my friends share music with me! Before you as...
  • meahtenoha
  • Spotify
  • 704 Views
  • 15 comments
  • 9 likes
  • Android
    Desktop
    iOS
    Mac
    Windows
  • Not An Issue
  • 704 Views
  • 15 comments
  • 9 votes

Random songs are getting added to my library

Device:Windows, Iphone 6 plus Operating System Version:Windows 10, Ios 9.2.1 Spotify Version:1.0.26.132.ga4e3ccee on Computer, 5.3.0.1309 on iOS Description:Yeah, as the topic says every day or so a bunch of random songs get added to my library (maki...

  • Casual Listener
  • Device: Windows, Iphone 6 plus   Operating System Version: Windows 10, Ios 9.2.1   Spotify Version: 1.0.26.132.ga4e3ccee on Computer, 5.3.0.1309 on iOS   Description: Yeah, a...
  • vetteviper5
  • Visitor
  • 34858 Views
  • 6 comments
  • 10 likes
  • Desktop
    iOS
    Mobile
    Windows
  • Not An Issue
  • 34858 Views
  • 6 comments
  • 10 votes

Stop the WAZE banner

I didn’t ask for this and have a premium account to avoid ads.

  • Casual Listener
  • I didn’t ask for this and have a premium account to avoid ads.
  • MonicaM_Bogota
  • Roadie
  • 3674 Views
  • 1 comments
  • 6 likes
  • Not An Issue
  • 3674 Views
  • 1 comments
  • 6 votes

Radio missing from Fire TV app?

Just put the app on my new Fire TV, all okay except that I can't find the radio function using my Fire remote

  • Casual Listener
  • Just put the app on my new Fire TV, all okay except that I can't find the radio function using my Fire remote
  • Br39
  • Casual Listener
  • 1615 Views
  • 4 comments
  • 8 likes
  • Hardware Partner
  • Not An Issue
  • 1615 Views
  • 4 comments
  • 8 votes

Spotify on Roku not working

Spotify on my Roku TV isnt working. Is there some systems error or it is something up with Spotify?

  • Casual Listener
  • Spotify on my Roku TV isnt working. Is there some systems error or it is something up with Spotify? 
  • Aimee_T
  • Roadie
  • 5975 Views
  • 1 comments
  • 6 likes
  • Not An Issue
  • 5975 Views
  • 1 comments
  • 6 votes

Pink floyd songs mysteriously disappeared

So um it would seem that 3 songs have been deleted from pink floyds wish you were here album. The songs were wish you were here, have a cigar and shine on you crazy diamond part 2. Since wish you were here was the most popular pink floyd song on Spot...

  • Casual Listener
  •   So um it would seem that 3 songs have been deleted from pink floyds wish you were here album. The songs were wish you were here, have a cigar and shine on you crazy diamond part 2. Since wish...
  • Haesthlin
  • Newbie
  • 683 Views
  • 4 comments
  • 8 likes
  • Not An Issue
  • 683 Views
  • 4 comments
  • 8 votes

Anyone else's music just randomly stop?

PlanPremiumCountry USGalaxy S9+Operating SystemAndroidMy Question or Issue My music just randomly stops playing. I tried uninstalling the app and reinstalling it. The issue has been going on for a couple weeks now. Others on my family plan also have ...

  • Casual Listener
  • Plan Premium Country  US Galaxy S9+ Operating System Android My Question or Issue  My music just randomly stops playing. I tried uninstalling the app and reinstalling it. The issue ...
  • Chris
  • Spotify
  • 3922 Views
  • 27 comments
  • 5 likes
  • Not An Issue
  • 3922 Views
  • 27 comments
  • 5 votes

20 features missing in Spotify's new web player

Scrobble to Last.fmShare activity on FacebookPeople you followPeople following youAbility to sort albumsSee how many people follow a playlistSee the total playing time of a playlistSee the play queueAdding songs in the play queueRenaming a playlistDe...

  • Music Fan
  • Scrobble to Last.fm Share activity on Facebook People you follow People following you Ability to sort albums See how many people follow a playlist See the total playing time of a playlist See ...
  • asdfasdfasd
  • Casual Listener
  • 2506 Views
  • 5 comments
  • 7 likes
  • Desktop
  • Not An Issue
  • 2506 Views
  • 5 comments
  • 7 votes

Daily mix not refreshing / not daily new

Hi, I've found a great number of topics about this, serveral more than a year old. I've kinda found all the songs/artists I like, well over a 1000, across various genres. When I want to discover something new, I use the discover-option. Most of the t...

  • Casual Listener
  • Hi,   I've found a great number of topics about this, serveral more than a year old.   I've kinda found all the songs/artists I like, well over a 1000, across various genres. When I wan...
  • Dropjeslover
  • Casual Listener
  • 1477 Views
  • 7 comments
  • 6 likes
  • Android
    Desktop
    Web Player
  • Not An Issue
  • 1477 Views
  • 7 comments
  • 6 votes

Repeated songs on Discover Weekly

I have been a Premium member since October of last year and have been listening to the Discover Weekly playlist pretty much every week since then. But within the last couple of weeks I have noticed several songs popping up on the list that have been ...

  • Casual Listener
  • I have been a Premium member since October of last year and have been listening to the Discover Weekly playlist pretty much every week since then. But within the last couple of weeks I have noticed s...
  • andykirillov
  • Casual Listener
  • 1349 Views
  • 5 comments
  • 5 likes
  • Not An Issue
  • 1349 Views
  • 5 comments
  • 5 votes

Why isn't Celcom supported

Why Celcom is not supported when there's an option to get premium?

  • Casual Listener
  • Why Celcom is not supported when there's an option to get premium?
  • Shirleen1021
  • Newbie
  • 1696 Views
  • 18 comments
  • 7 likes
  • Not An Issue
  • 1696 Views
  • 18 comments
  • 7 votes

New Music Notifications Missing

Device: Desktop Operating System Version: Win 7 Spotify Version: 1.0.28.87.g8f9312a4 Description: Since the last software update, the notifications icon next to my inbox is completely gone. I get no notifications when the artists I follow release new...

Capture.PNG
  • Casual Listener
  • Device:  Desktop   Operating System Version: Win 7   Spotify Version: 1.0.28.87.g8f9312a4   Description: Since the last software update, the notifications icon next to my in...
  • fishko17
  • Regular
  • 1616 Views
  • 6 comments
  • 8 likes
  • Desktop
    Windows
  • Not An Issue
  • 1616 Views
  • 6 comments
  • 8 votes

Running

The Running Option und er Browse is gone...An ideas Show to geht it back?

  • Casual Listener
  • The Running Option und er Browse is gone... An ideas Show to geht it back?
  • julia444
  • Newbie
  • 81 Views
  • 2 comments
  • 5 likes
  • Not An Issue
  • 81 Views
  • 2 comments
  • 5 votes

Missing Running Playlist

I just logged into my account to go for a run, but the Running section is completely gone. Is it going to come back? Is it getting updated to return soon?

  • Casual Listener
  • I just logged into my account to go for a run, but the Running section is completely gone. Is it going to come back? Is it getting updated to return soon?
  • Hubo
  • Community Legend
  • 319 Views
  • 2 comments
  • 5 likes
  • Not An Issue
  • 319 Views
  • 2 comments
  • 5 votes

Playlist gone on infomartion Section of the Artist

Where have gone the playlists in the information section of the artists?

  • Casual Listener
  • Where have gone the playlists in the information section of the artists? 😞
  • ookoo
  • Newbie
  • 282 Views
  • 2 comments
  • 6 likes
  • Playlist
  • Not An Issue
  • 282 Views
  • 2 comments
  • 6 votes