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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Drill Beat starts playing out of nowhere

I saw this earlier, but couldn’t figure out how to confirm the problem wasn’t fixed. Today my playlists habit started forwarding songs on their own midway through and at least 5 times today and album from Drill Beats starts playing totally unprompted...

  • Casual Listener
  • I saw this earlier, but couldn’t figure out how to confirm the problem wasn’t fixed. Today my playlists habit started forwarding songs on their own midway through and at least 5 times today and album...
  • matzehg
  • Regular
  • 963 Views
  • 4 comments
  • 7 likes
  • Not An Issue
  • 963 Views
  • 4 comments
  • 7 votes

No notifications for nearly a year now.

For many months now I haven't received notifications of any sort. No playlist subs, no new music, no artist updates. Hel|, I don't even get notified when my friends share music with me! Before you ask for a screenshot (I've read the other million and...

  • Regular
  • For many months now I haven't received notifications of any sort. No playlist subs, no new music, no artist updates. Hel|, I don't even get notified when my friends share music with me! Before you as...
  • meahtenoha
  • Spotify
  • 727 Views
  • 15 comments
  • 9 likes
  • Android
    Desktop
    iOS
    Mac
    Windows
  • Not An Issue
  • 727 Views
  • 15 comments
  • 9 votes

Popping\Crackling in either downloaded or streamed music

I recently started listening to Todrick Hall's new album Straight Outta Oz. It doesn't matter what device I used, whether it is my phone (Samsung S4), my work computer, or my home computer. I will get crackling and popping sound on the same songs fro...

  • Casual Listener
  • I recently started listening to Todrick Hall's new album Straight Outta Oz.  It doesn't matter what device I used, whether it is my phone (Samsung S4), my work computer, or my home computer. &nb...
  • josephjschultz
  • Newbie
  • 1712 Views
  • 12 comments
  • 8 likes
  • Android
    Windows
  • Not An Issue
  • 1712 Views
  • 12 comments
  • 8 votes

Random songs are getting added to my library

Device:Windows, Iphone 6 plus Operating System Version:Windows 10, Ios 9.2.1 Spotify Version:1.0.26.132.ga4e3ccee on Computer, 5.3.0.1309 on iOS Description:Yeah, as the topic says every day or so a bunch of random songs get added to my library (maki...

  • Casual Listener
  • Device: Windows, Iphone 6 plus   Operating System Version: Windows 10, Ios 9.2.1   Spotify Version: 1.0.26.132.ga4e3ccee on Computer, 5.3.0.1309 on iOS   Description: Yeah, a...
  • vetteviper5
  • Visitor
  • 35010 Views
  • 6 comments
  • 10 likes
  • Desktop
    iOS
    Mobile
    Windows
  • Not An Issue
  • 35010 Views
  • 6 comments
  • 10 votes

Stop the WAZE banner

I didn’t ask for this and have a premium account to avoid ads.

  • Casual Listener
  • I didn’t ask for this and have a premium account to avoid ads.
  • MonicaM_Bogota
  • Roadie
  • 3680 Views
  • 1 comments
  • 6 likes
  • Not An Issue
  • 3680 Views
  • 1 comments
  • 6 votes

Radio missing from Fire TV app?

Just put the app on my new Fire TV, all okay except that I can't find the radio function using my Fire remote

  • Casual Listener
  • Just put the app on my new Fire TV, all okay except that I can't find the radio function using my Fire remote
  • Br39
  • Casual Listener
  • 1645 Views
  • 4 comments
  • 8 likes
  • Hardware Partner
  • Not An Issue
  • 1645 Views
  • 4 comments
  • 8 votes

Spotify on Roku not working

Spotify on my Roku TV isnt working. Is there some systems error or it is something up with Spotify?

  • Casual Listener
  • Spotify on my Roku TV isnt working. Is there some systems error or it is something up with Spotify? 
  • Aimee_T
  • Roadie
  • 5993 Views
  • 1 comments
  • 6 likes
  • Not An Issue
  • 5993 Views
  • 1 comments
  • 6 votes

Pink floyd songs mysteriously disappeared

So um it would seem that 3 songs have been deleted from pink floyds wish you were here album. The songs were wish you were here, have a cigar and shine on you crazy diamond part 2. Since wish you were here was the most popular pink floyd song on Spot...

  • Casual Listener
  •   So um it would seem that 3 songs have been deleted from pink floyds wish you were here album. The songs were wish you were here, have a cigar and shine on you crazy diamond part 2. Since wish...
  • Haesthlin
  • Newbie
  • 700 Views
  • 4 comments
  • 8 likes
  • Not An Issue
  • 700 Views
  • 4 comments
  • 8 votes

Anyone else's music just randomly stop?

PlanPremiumCountry USGalaxy S9+Operating SystemAndroidMy Question or Issue My music just randomly stops playing. I tried uninstalling the app and reinstalling it. The issue has been going on for a couple weeks now. Others on my family plan also have ...

  • Casual Listener
  • Plan Premium Country  US Galaxy S9+ Operating System Android My Question or Issue  My music just randomly stops playing. I tried uninstalling the app and reinstalling it. The issue ...
  • Chris
  • Spotify
  • 3954 Views
  • 27 comments
  • 5 likes
  • Not An Issue
  • 3954 Views
  • 27 comments
  • 5 votes

20 features missing in Spotify's new web player

Scrobble to Last.fmShare activity on FacebookPeople you followPeople following youAbility to sort albumsSee how many people follow a playlistSee the total playing time of a playlistSee the play queueAdding songs in the play queueRenaming a playlistDe...

  • Music Fan
  • Scrobble to Last.fm Share activity on Facebook People you follow People following you Ability to sort albums See how many people follow a playlist See the total playing time of a playlist See ...
  • asdfasdfasd
  • Casual Listener
  • 2545 Views
  • 5 comments
  • 7 likes
  • Desktop
  • Not An Issue
  • 2545 Views
  • 5 comments
  • 7 votes

Daily mix not refreshing / not daily new

Hi, I've found a great number of topics about this, serveral more than a year old. I've kinda found all the songs/artists I like, well over a 1000, across various genres. When I want to discover something new, I use the discover-option. Most of the t...

  • Casual Listener
  • Hi,   I've found a great number of topics about this, serveral more than a year old.   I've kinda found all the songs/artists I like, well over a 1000, across various genres. When I wan...
  • Dropjeslover
  • Casual Listener
  • 1522 Views
  • 7 comments
  • 6 likes
  • Android
    Desktop
    Web Player
  • Not An Issue
  • 1522 Views
  • 7 comments
  • 6 votes

Why isn't Celcom supported

Why Celcom is not supported when there's an option to get premium?

  • Casual Listener
  • Why Celcom is not supported when there's an option to get premium?
  • Shirleen1021
  • Newbie
  • 1708 Views
  • 18 comments
  • 7 likes
  • Not An Issue
  • 1708 Views
  • 18 comments
  • 7 votes

Repeated songs on Discover Weekly

I have been a Premium member since October of last year and have been listening to the Discover Weekly playlist pretty much every week since then. But within the last couple of weeks I have noticed several songs popping up on the list that have been ...

  • Casual Listener
  • I have been a Premium member since October of last year and have been listening to the Discover Weekly playlist pretty much every week since then. But within the last couple of weeks I have noticed s...
  • andykirillov
  • Casual Listener
  • 1359 Views
  • 5 comments
  • 5 likes
  • Not An Issue
  • 1359 Views
  • 5 comments
  • 5 votes

New Music Notifications Missing

Device: Desktop Operating System Version: Win 7 Spotify Version: 1.0.28.87.g8f9312a4 Description: Since the last software update, the notifications icon next to my inbox is completely gone. I get no notifications when the artists I follow release new...

Capture.PNG
  • Casual Listener
  • Device:  Desktop   Operating System Version: Win 7   Spotify Version: 1.0.28.87.g8f9312a4   Description: Since the last software update, the notifications icon next to my in...
  • fishko17
  • Regular
  • 1874 Views
  • 6 comments
  • 8 likes
  • Desktop
    Windows
  • Not An Issue
  • 1874 Views
  • 6 comments
  • 8 votes

Playlist gone on infomartion Section of the Artist

Where have gone the playlists in the information section of the artists?

  • Casual Listener
  • Where have gone the playlists in the information section of the artists? 😞
  • ookoo
  • Newbie
  • 287 Views
  • 2 comments
  • 6 likes
  • Playlist
  • Not An Issue
  • 287 Views
  • 2 comments
  • 6 votes

10k songs limitation on your music

Hello,As you or may not agree, 10k is a very low value for the number of songs that a user is able to save into your music. Although you may consider that the majority of users do not save that much songs into their libraries, the truth is that there...

  • Casual Listener
  • Hello, As you or may not agree, 10k is a very low value for the number of songs that a user is able to save into your music. Although you may consider that the majority of users do not save that muc...
  • Amus-i-c
  • Music Fan
  • 2062 Views
  • 7 comments
  • 9 likes
  • Desktop
    Mac
  • Not An Issue
  • 2062 Views
  • 7 comments
  • 9 votes

Artists' About Section

Up to a few days ago, on the desktop version, I was able to click on an artist's About section and see the top five cities in the world where they were listened to most and the top 5 playlists where the artist has been discovered. I REALLY liked thos...

  • Casual Listener
  • Up to a few days ago, on the desktop version, I was able to click on an artist's About section and see the top five cities in the world where they were listened to most and the top 5 playlists where ...
  • jshernandez
  • Newbie
  • 644 Views
  • 3 comments
  • 6 likes
  • Desktop
    Windows
  • Not An Issue
  • 644 Views
  • 3 comments
  • 6 votes

Missing Running Playlist

I just logged into my account to go for a run, but the Running section is completely gone. Is it going to come back? Is it getting updated to return soon?

  • Casual Listener
  • I just logged into my account to go for a run, but the Running section is completely gone. Is it going to come back? Is it getting updated to return soon?
  • Hubo
  • Community Legend
  • 327 Views
  • 2 comments
  • 5 likes
  • Not An Issue
  • 327 Views
  • 2 comments
  • 5 votes

Running

The Running Option und er Browse is gone...An ideas Show to geht it back?

  • Casual Listener
  • The Running Option und er Browse is gone... An ideas Show to geht it back?
  • julia444
  • Newbie
  • 94 Views
  • 2 comments
  • 5 likes
  • Not An Issue
  • 94 Views
  • 2 comments
  • 5 votes