Ongoing Issues

Fix shuffle, or I'm terminating my membership

Spotify, I know you simply don't give a flying f***, as is evidenced by your YEARS of ignoring this massive problem, but I'm moving to another music service (along with lots of other members, I'm sure), if you don't fix your infuriating shuffle algor...

Ceruleannn
Regular
Spotify, I know you simply don't give a flying f***, as is evidenced by your YEARS of ignoring this massive problem, but I'm moving to another music service (along with lots of other members, I'm sur...
2018-02-21 11:58:39 AM
2018-02-24 3:34:08 AM
Alfredo
Roadie
103 Views
1 comments
5 likes
Not An Issue

103 Views
1 comments
5 votes

Spotify Connect not shuffling properly

Device: Android device and Windows PC Operating System Version: Windows 8 for PC and KitKat for AndroidSpotify Version: Latest Version 1.0.24.104.g92a22684Description: It seems to me that whenever I start a shuffle on my phone and transfer to play on...

kcardoso92
Regular
Device: Android device and Windows PC Operating System Version: Windows 8 for PC and KitKat for Android Spotify Version: Latest Version 1.0.24.104.g92a22684 Description:...
2016-03-03 6:18:08 AM
2022-09-19 2:39:54 PM
Zoie69
Newbie
1575 Views
8 comments
8 likes
Connect
shuffle
Not An Issue

1575 Views
8 comments
8 votes

Message shows I'm listening from another device that's not mine

Device: iPad Operating System Version: iOS 9.2.1Spotify Version: 5.0.0Description: Message says I'm listening from a device that is not mine. It's playing someone else's music and it won't stop.To reproduce:Step 1Step 2...Workaround: N/A Additional i...

Des_
Casual Listener
Device: iPad Operating System Version: iOS 9.2.1 Spotify Version: 5.0.0 Description: Message says I'm listening from a device that is not mine. It's playing someo...
2016-02-27 10:30:31 PM
2018-12-29 9:41:35 AM
LMH4
Newbie
51359 Views
19 comments
8 likes
iOS
Not An Issue

51359 Views
19 comments
8 votes

Duplicate songs when shuffling artist

I am seeing a number of songs appear twice in the playback queue when shuffling artists. Here is an example of what I see when pressing the "Shuffle Play" button on the artist page for the band DeVotchKa. I shuffled this artist several times and this...

user-removed
Visitor
I am seeing a number of songs appear twice in the playback queue when shuffling artists. Here is an example of what I see when pressing the "Shuffle Play" button on the artist page for the band DeVot...
2018-01-09 5:08:06 PM
2018-01-12 7:45:38 PM
Alfredo
Roadie
1875 Views
1 comments
5 likes
iOS
Not An Issue

1875 Views
1 comments
5 votes

Web Player skips every song on playlist

Web player skips every song in playlist on Internet Explorer. Desktop app, android and iphone all work just fine. Ive cleared cache and cookies, logged out and back in, restarted router and laptop....any other suggestions

MamaMahomie1
Casual Listener
Web player skips every song in playlist on Internet Explorer. Desktop app, android and iphone all work just fine. Ive cleared cache and cookies, logged out and back in, restarted router and laptop......
2017-05-02 3:24:49 PM
2017-05-07 7:13:29 AM
Filiep
Newbie
1309 Views
37 comments
6 likes
Web Player
Not An Issue

1309 Views
37 comments
6 votes

The latest Web Player UI

Hello, I have been using spotify for a while, and enjoy the web player for music on different computers without the need to download an application. It was perfect before the UI switch to a more smartphone/tablet oriented look, with too much wasted s...

lazy_token
Casual Listener
Hello, I have been using spotify for a while, and enjoy the web player for music on different computers without the need to download an application. It was perfect before the UI switch to a more smar...
2017-04-13 2:42:40 AM
2017-04-16 4:31:11 PM
JuanCamilo
Roadie
356 Views
4 comments
6 likes
missing controls
Not An Issue

356 Views
4 comments
6 votes

Windows 10 HiDPI: Blurry font in some places, sharp in others

Some parts of the Spotify Windows 10 client UI has a very nice, satisfyingly sharp font.Other parts of the UI has a blurry font that routinely kills puppies. Example: In the social feed (right side of the client), every other "post" has a sharp font,...

besez
Regular
Some parts of the Spotify Windows 10 client UI has a very nice, satisfyingly sharp font. Other parts of the UI has a blurry font that routinely kills puppies. Example: In the social feed (r...
2016-07-12 8:06:05 PM
2019-01-04 9:00:39 PM
besez
Regular
2030 Views
8 comments
7 likes
Desktop
Windows
Not An Issue

2030 Views
8 comments
7 votes

Where'd they go?

What happened to the white stripes albums??? They're all gone... they were there yesterday?!?

Bowersrandy32
Casual Listener
What happened to the white stripes albums??? They're all gone... they were there yesterday?!?
2017-02-12 9:08:13 PM
2017-02-15 4:16:50 AM
ratdc
Newbie
1133 Views
6 comments
6 likes
Not An Issue

1133 Views
6 comments
6 votes

Multiple registrations of same device in offline device list / downloaded music disappearing

Spotify is registering the same device multiple times in my list of offline devices. It appears that every time a new download session is started on a device, that device is entered again into the list of offline devices even though it is already lis...

user-removed
Visitor
Spotify is registering the same device multiple times in my list of offline devices. It appears that every time a new download session is started on a device, that device is entered again into t...
2017-09-17 12:24:50 AM
2019-03-14 12:00:09 PM
Gifpak
Visitor
3566 Views
15 comments
5 likes
Android
missing downloaded music
Offline Devices
Not An Issue

3566 Views
15 comments
5 votes

No Spotify Radio in Japan

Why is there no option to start a radio station in Japan? This is a huge feature missing from the Japan spotify service.

vanderrlay
Casual Listener
Why is there no option to start a radio station in Japan? This is a huge feature missing from the Japan spotify service.
2016-11-10 4:54:54 AM
2017-05-17 9:51:29 AM
digitalbento
Newbie
545 Views
4 comments
6 likes
Not An Issue

545 Views
4 comments
6 votes

I can see only 1 friend's feed

Hi, I don't understand why I can't see all my friends feed. Is this a bug or something else? Thank you.

user-removed
Visitor
Hi, I don't understand why I can't see all my friends feed. Is this a bug or something else? Thank you.
2016-11-05 5:37:01 PM
2016-12-09 2:44:09 PM
Andre2_2016
Newbie
631 Views
10 comments
6 likes
Not An Issue

631 Views
10 comments
6 votes

Shuffle not really shuffling

I have a playlist with over 1,000 songs that I always listen to in the "shuffle" mode. The problem is that I keep hearing the same songs repeat mulitple times in a listening session. I'm not sure why this is and I do not have the desire to edit the q...

smarris
Casual Listener
I have a playlist with over 1,000 songs that I always listen to in the "shuffle" mode. The problem is that I keep hearing the same songs repeat mulitple times in a listening session. I'm ...
2017-07-24 5:27:08 PM
2017-07-25 11:40:58 PM
ZullyB
Roadie
497 Views
10 comments
5 likes
Not An Issue

497 Views
10 comments
5 votes

Automatically delete cache folders

Spotify creates a huge amount of cache folders in Windows, but like a spoiled kid, don't know how to clean up after it self. Please teach Spotify some manners and clean up the empty and/or unused folders automatically, so that we don't have to clean ...

pacmaniacdk
Regular
Spotify creates a huge amount of cache folders in Windows, but like a spoiled kid, don't know how to clean up after it self. Please teach Spotify some manners and clean up the empty and/or unuse...
2017-07-12 2:52:02 PM
2017-07-14 4:54:34 PM
Hubo
Community Legend
768 Views
1 comments
5 likes
Windows
Not An Issue

768 Views
1 comments
5 votes

15 hours a month limit in Japan?

Hi! I've used Spotify for free ever since I was in the Philippines but as soon as I moved to Tokyo last August I was struck when I found out that Spotify wasn't still available. Last week I was thrilled to find out that Spotify has launched in Japan....

ChewyZauce
Casual Listener
Hi! I've used Spotify for free ever since I was in the Philippines but as soon as I moved to Tokyo last August I was struck when I found out that Spotify wasn't still available. Last week I was thril...
2016-10-06 3:48:26 PM
2019-01-24 6:12:41 PM
Dorefe
Newbie
12483 Views
11 comments
6 likes
15 hours limit
Japan
Not An Issue

12483 Views
11 comments
6 votes

Local file does not always 'match' with spotify album

I am having an issue 'matching' my local files to spotify's album. I recently purchased the newest Dr. Dre Album (Compton) from itunes. Compton is not available on spotify, but the album is 'greyed out' in the spotify database (you can navigate to th...

bar1990
Casual Listener
I am having an issue 'matching' my local files to spotify's album. I recently purchased the newest Dr. Dre Album (Compton) from itunes. Compton is not available on spotify, but the alb...
2016-01-13 4:00:53 AM
2018-04-14 9:08:44 PM
hansenkd
Composer
2690 Views
6 comments
7 likes
Not An Issue

2690 Views
6 comments
7 votes

Where is the Spotify Artists Folder in the SONOS Controller????

Does anyone know what the status is on Spotify supporting the "Artist" folder under Your Music within the SONOS Controller? I am shaking my head that this basic functionality is still not supported and SONOS has recently told me the issue is with the...

boyo_marshall
Casual Listener
Does anyone know what the status is on Spotify supporting the "Artist" folder under Your Music within the SONOS Controller? I am shaking my head that this basic functionality is still not supported a...
2016-09-14 1:49:06 AM
2018-04-13 10:11:32 AM
Adam_231
Newbie
929 Views
6 comments
6 likes
SONOS
Not An Issue

929 Views
6 comments
6 votes

The Spotify shuffle is the worst!

I am thinking about getting rid of my account with Spotify and switching to something else. I currently have 1042 songs and only a handful of those songs are ALWAYS played. I hate it so much I don’t save all these songs so that I can hear the same on...

jarla347
Casual Listener
I am thinking about getting rid of my account with Spotify and switching to something else. I currently have 1042 songs and only a handful of those songs are ALWAYS played. I hate it so much I don’t ...
2018-03-16 6:12:46 PM
2018-03-18 7:37:15 PM
Alfredo
Roadie
512 Views
1 comments
4 likes
Not An Issue

512 Views
1 comments
4 votes

Nickel Creek - When you come back down - Not Working

Please look into this. The song "When you come back down" by Nickel Creek is shaded gray and not able to play for some reason. Thanks!

sthastin11
Casual Listener
Please look into this. The song "When you come back down" by Nickel Creek is shaded gray and not able to play for some reason. Thanks!
2018-03-12 8:53:44 PM
2019-09-04 6:00:39 PM
dmerritt81585
Visitor
2645 Views
13 comments
4 likes
not working
song bug
Song Unavailable
Songs Issues
Not An Issue

2645 Views
13 comments
4 votes

Shuffle favors certain artists everytime

Recently everytime I shuffle I always see more popular bands in the top, multiple times: for example Disturbed, Linkin Park, Skillet. I don't want to listen to them so much, but Spotify seems to favor certain artists when shuffling. I have over 1700 ...

Ppozniak
Music Fan
Recently everytime I shuffle I always see more popular bands in the top, multiple times: for example Disturbed, Linkin Park, Skillet. I don't want to listen to them so much, but Spotify seems to favo...
2018-03-01 10:51:08 AM
2018-03-04 1:55:16 AM
Alfredo
Roadie
906 Views
1 comments
4 likes
Android
Desktop
Linux
Mobile
Web Player
Not An Issue

906 Views
1 comments
4 votes

Spotify running

I can no longer find Spotify running! I usually go to browse and find it under genres and moods, but it's no longer there! Has it moved?? Help!

Pinnelca
Regular
I can no longer find Spotify running! I usually go to browse and find it under genres and moods, but it's no longer there! Has it moved?? Help! 🙂
2018-02-27 10:02:27 PM
2018-02-28 2:21:58 PM
Hubo
Community Legend
134 Views
4 comments
4 likes
Running
Not An Issue

134 Views
4 comments
4 votes

Spotify Community