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Forum Posts

Condom Ads.

What is up with all the condom ads? Almost about to start using another music provider due to the fact i've heard the same condom ad about 15 times today. I understand I'm not paying for preimum, but don't you understand that's not an appropriate ad ...

  • Casual Listener
  • What is up with all the condom ads? Almost about to start using another music provider due to the fact i've heard the same condom ad about 15 times today. I understand I'm not paying for preimum, but...
  • Bm74733
  • Newbie
  • 445 Views
  • 3 comments
  • 4 likes
  • condoms ads creepy weird
  • Not An Issue
  • 445 Views
  • 3 comments
  • 4 votes

Unable to redeem code for free Spotify Premium included in the data plan.

Hi, I am unable to redeem the code in activating my free Spotify Premium included in my data plan. Please help. I have attached a screenshot for your reference:I have tried several times; however, the same error message encountered. Thank you!

  • Casual Listener
  •  Hi,   I am unable to redeem the code in activating my free Spotify Premium included in my data plan. Please help.   I have attached a screenshot for your reference: I have tried ...
  • jember-ph
  • Casual Listener
  • 269 Views
  • 3 comments
  • 0 likes
  • Android and iOS
  • Not An Issue
  • 269 Views
  • 3 comments
  • 0 votes

roku

Hello! I have a Roku. I am trying to type in info so i can get my acct activated on my roku device but the curser is soo soo jumpy i can settle on a letter! this has never happened to me before. Is it spotify's issue? Therefore, I can't get my spotif...

  • Casual Listener
  • Hello!  I have a Roku.  I am trying to type in info so i can get my acct activated on my roku device but the curser is soo soo jumpy i can settle on a letter!  this has never happened ...
  • user-removed
  • Not applicable
  • 152 Views
  • 4 comments
  • 0 likes
  • Not An Issue
  • 152 Views
  • 4 comments
  • 0 votes

Charged twice per month

I have been being charged by Spotify £12.99 and £9.99 per month for at least 7 months. How can I rectify this and get my refund?

  • Casual Listener
  • I have been being charged by Spotify £12.99 and £9.99 per month for at least 7 months. How can I rectify this and get my refund?
  • MaryC1
  • Spotify Legend
  • 89 Views
  • 3 comments
  • 0 likes
  • Mobile
  • Not An Issue
  • 89 Views
  • 3 comments
  • 0 votes

lyrics

WHERE ARE THE DUCKING LYRICS 

  • Casual Listener
  • WHERE ARE THE DUCKING LYRICS 
  • Alejandro_C
  • Spotify Legend
  • 124 Views
  • 1 comments
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Linux
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 124 Views
  • 1 comments
  • 0 votes

Credit card details

Hi all, i have changed my credit card. Now i have to change my paying informations but i can't see my credit card details, loading cycle keeps rolling. İs there anyone have any idea about this issue?

  • Casual Listener
  • Hi all, i have changed my credit card. Now i have to change my paying informations but i can't see my credit card details, loading cycle keeps rolling. İs there anyone have any idea about this issue?
  • Alejandro_C
  • Spotify Legend
  • 213 Views
  • 1 comments
  • 0 likes
  • Desktop Windows
  • Not An Issue
  • 213 Views
  • 1 comments
  • 0 votes

HELP! Charged for family and premium subscription. WHY?!

We're a family of 5. 3 of us were using spotify premium then we discovered spotify for family and all 5 are now using spotify for family. However, I am still paying the usual 9,99€ even if I am already paying the 14,99€ of family subscription. HELP!!

  • Casual Listener
  • We're a family of 5. 3 of us were using spotify premium then we discovered spotify for family and all 5 are now using spotify for family. However, I am still paying the usual 9,99€ even if I am alrea...
  • Alejandro_C
  • Spotify Legend
  • 83 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 83 Views
  • 1 comments
  • 0 votes

Webplayer doesn't show your country

Hi, I just traveled to another country and I am using spotify here as much as before.Most of the time I'm using the webplayer so I don't have to install anything.As you maybe know it is only possible to use spotify in another country for 14 days unti...

  • Regular
  •  Hi,   I just traveled to another country and I am using spotify here as much as before. Most of the time I'm using the webplayer so I don't have to install anything. As you maybe ...
  • Alejandro_C
  • Spotify Legend
  • 67 Views
  • 1 comments
  • 0 likes
  • Web Player
  • Not An Issue
  • 67 Views
  • 1 comments
  • 0 votes

İ cant update my payment details

When i open spotify it says your subscription payment failed asks me to change my payment method. When i go to the method changing page it stays at loading screen. And i cant change the method.Help me pls.

  • Casual Listener
  • When i open spotify it says your subscription payment failed asks me to change my payment method. When i go to the method changing page it stays at loading screen. And i cant change the method.Help m...
  • Alejandro_C
  • Spotify Legend
  • 61 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 61 Views
  • 1 comments
  • 0 votes

Song Lyrics Missing

The song lyrics doesn't show when I click on the lyrics and the picture that's supposed to be in the back is gone. What is going on? Please fix it.

  • Casual Listener
  • The song lyrics doesn't show when I click on the lyrics and the picture that's supposed to be in the back is gone. What is going on? Please fix it.
  • Alejandro_C
  • Spotify Legend
  • 109 Views
  • 1 comments
  • 0 likes
  • Mac
  • Not An Issue
  • 109 Views
  • 1 comments
  • 0 votes

iOS Tab Bar not shown

On my iPhone 6plus and 5s is the Tab Bar not shown. Still the menu on the left.All my family members have the Tab Bar View?!I´ve deleted an reinstalled the application, phone rebooted. no luck!

  • Casual Listener
  • On my iPhone 6plus and 5s is the Tab Bar not shown. Still the menu on the left. All my family members have the Tab Bar View?! I´ve deleted an reinstalled the application, phone rebooted. no luck!&n...
  • MaryC1
  • Spotify Legend
  • 150 Views
  • 7 comments
  • 0 likes
  • iOS
  • Not An Issue
  • 150 Views
  • 7 comments
  • 0 votes

Playlist author

Maybe its no issue but author name on playlist its automatically change, i don't know what this , maybe its user id or more encrypt.Check my attachments fileThanks

  • Regular
  • Maybe its no issue but author name on playlist its automatically change, i don't know what this , maybe its user id or more encrypt. Check my attachments file Thanks
  • Alejandro_C
  • Spotify Legend
  • 347 Views
  • 3 comments
  • 0 likes
  • Android
    author
    Playlist
  • Not An Issue
  • 347 Views
  • 3 comments
  • 0 votes

NO RESPONSE AFTER TEN EMAILS!!

I am trying to have my subscription (that does not work & I can't get help for because I cannot contact anyone at Spotify) CANCELLED!!!! Does anyone know how/who I can actually contact at Spotify?!?!

  • Casual Listener
  • I am trying to have my subscription (that does not work & I can't get help for because I cannot contact anyone at Spotify) CANCELLED!!!! Does anyone know how/who I can actually contact at Spotify...
  • Alejandro_C
  • Spotify Legend
  • 68 Views
  • 1 comments
  • 0 likes
  • complaint
  • Not An Issue
  • 68 Views
  • 1 comments
  • 0 votes

Family code

We are trying to get multiple devices on the Spotify family bundle. We have gotten past the point of clicking the link. We have signed in on the different (free) accounts but now we must find a code. Where would we find this code?

  • Casual Listener
  • We are trying to get multiple devices on the Spotify family bundle. We have gotten past the point of clicking the link. We have signed in on the different (free) accounts but now we must find a code....
  • Alejandro_C
  • Spotify Legend
  • 52 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 52 Views
  • 1 comments
  • 0 votes

Metallica landmark in the netherlands

Hi, im from germany and I have created my spotify-account there. But now Im in the netherlands and would like to watch the metallica-documentary over my spotify-app with premium-membership. Unfortunately the app told me " du kannst dieses video nicht...

  • Casual Listener
  • Hi, im from germany and I have created my spotify-account there. But now Im in the netherlands and would like to watch the metallica-documentary over my spotify-app with premium-membership. Unfortuna...
  • Alejandar
  • Spotify
  • 82 Views
  • 2 comments
  • 0 likes
  • Android
    Mobile
  • Not An Issue
  • 82 Views
  • 2 comments
  • 0 votes

Spotify crash when setting computer date time backwards

When having a song playing, when you set the computer's date time backwards by a day, the playback breaks and loops the same second over and over. This happens on Windows 7 and may occur on other OS.

  • Casual Listener
  • When having a song playing, when you set the computer's date time backwards by a day, the playback breaks and loops the same second over and over. This happens on Windows 7 and may occur on other OS.
  • MaryC1
  • Spotify Legend
  • 461 Views
  • 11 comments
  • 2 likes
  • Desktop
    Windows
  • Not An Issue
  • 461 Views
  • 11 comments
  • 2 votes

canceled 3 month free subscription premium but still got charged

yesterday was my last day of 3 month free subscription premium so I made sure I canceled it yesterday but today I still got charged $9.99 when I made sure I canceled it??can I have a refund??

  • Casual Listener
  • yesterday was my last day of 3 month free subscription premium so I made sure I canceled it yesterday but today I still got charged $9.99 when I made sure I canceled it??can I have a refund??
  • MaryC1
  • Spotify Legend
  • 88 Views
  • 2 comments
  • 0 likes
  • Not An Issue
  • 88 Views
  • 2 comments
  • 0 votes

I have been billed for months and am listed as a free subscriber

I am currently very unsatisfied with Spotify as each month my bank account is auto-debited... And I'm listed as a FREE subscriber WITHOUT access to premium features... Not only that... because I'm a "FREE" user, I can't even un-subscribe my auto bill...

  • Casual Listener
  • I am currently very unsatisfied with Spotify as each month my bank account is auto-debited... And I'm listed as a FREE subscriber WITHOUT access to premium features... Not only that... because I'm a ...
  • MaryC1
  • Spotify Legend
  • 48 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 48 Views
  • 1 comments
  • 0 votes

Upgrade Payment

I cancelled my premium about a month ago and wanted to upgrade about a week ago using the $5 Student Discount. 1) I put in my payment info and saw $5 withdrawn from my bank account, but I still had Free. 2) I tried to apply again, and it said, "We we...

  • Casual Listener
  • I cancelled my premium about a month ago and wanted to upgrade about a week ago using the $5 Student Discount. 1) I put in my payment info and saw $5 withdrawn from my bank account, but I still had F...
  • Alejandar
  • Spotify
  • 144 Views
  • 2 comments
  • 0 likes
  • Not An Issue
  • 144 Views
  • 2 comments
  • 0 votes

Using Spotify with Nissan Murano 2016

I have Spotify on my iPhone 6 and conenct to my 2016 Murano via Bluetooth or USB cable.I am able to play music, go forward and backward between tracks, but unable to view the library, artist or albums on the Murano screen. I have to change artist/alb...

  • Casual Listener
  • I have Spotify on my iPhone 6 and conenct to my 2016 Murano via Bluetooth or USB cable. I am able to play music, go forward and backward between tracks, but unable to view the library, artist or alb...
  • Alejandar
  • Spotify
  • 2339 Views
  • 1 comments
  • 2 likes
  • Mobile
  • Not An Issue
  • 2339 Views
  • 1 comments
  • 2 votes