Debit card ADY

I already payed for my Spotify and they took it out my card but when I logged in my online banking account it said ADY*Spotify and apparently they're going to take the same amount the 24th but I paid my Spotify the 22nd. Any help?

• Andersonaricky
• Casual Listener
• I already payed for my Spotify and they took it out my card but when I logged in my online banking account it said ADY*Spotify and apparently they're going to take the same amount the 24th but I paid...
• 2016-08-23 6:27:45 PM
• 2016-08-24 8:40:02 PM
• Alejandro_C
• Spotify Legend
• 97 Views
• 1 comments
• 0 likes
• Not An Issue

Family accounts stop each other

We have a family premium account with 3 members and 3 individual users. When one of the users is using his account and another one tries the same, an error occurs that says that this account is already used on another device. We checked and all users...

• berndwetekam
• Casual Listener
• We have a family premium account with 3 members and 3 individual users. When one of the users is using his account and another one tries the same, an error occurs that says that this account is alrea...
• 2016-08-23 2:06:35 PM
• 2016-08-24 8:37:46 PM
• Alejandro_C
• Spotify Legend
• 97 Views
• 1 comments
• 0 likes
• Not An Issue

Wrong match Title - Music

There is possibly a mismatch from the music index and the content. For an album (Marco Conidi - Marco Conidi - 2008 | https://open.spotify.com/album/6CXGIL7armfdn9KccdEPBg ) the music played is definitely not the correct one. Who can I contact to rep...

• SKApretto71
• Casual Listener
• There is possibly a mismatch from the music index and the content.   For an album (Marco Conidi - Marco Conidi - 2008 | https://open.spotify.com/album/6CXGIL7armfdn9KccdEPBg ) the music played...
• 2016-08-23 9:43:18 AM
• 2016-08-24 1:42:27 PM
• Dreadlord
• Community Legend
• 133 Views
• 1 comments
• 0 likes
• Desktop
• Not An Issue

College account

I was trying to get a premium subscription on a college account. I got charged and when it came to adding my documents, it kicked me out and now I don't have premium and got charged anyway, help!!

• Jsgarcia022
• Casual Listener
• I was trying to get a premium subscription on a college account. I got charged and when it came to adding my documents, it kicked me out and now I don't have premium and got charged anyway, help!!
• 2016-08-22 9:41:26 PM
• 2016-08-23 7:51:30 PM
• Jsgarcia022
• Casual Listener
• 108 Views
• 2 comments
• 0 likes
• Not An Issue

[WEB API] not allowing a login with client credentials

I'm trying to perform a login with the user credentials following the instructions provided in the developer's webpage: https://developer.spotify.com/web-api/authorization-guide/#client_credentials_flow Despite the clear instructions, the WEB API alw...

• amalissa
• Casual Listener
• I'm trying to perform a login with the user credentials following the instructions provided in the developer's webpage: https://developer.spotify.com/web-api/authorization-guide/#client_credenti...
• 2016-08-22 6:37:25 PM
• 2016-08-24 5:39:57 AM
• amalissa
• Casual Listener
• 306 Views
• 2 comments
• 0 likes
• Android
  Login
  Web API
• Not An Issue

'The Brian Jonestown Massacre - Your Side of Our Story' album sounds mono

The album in the subject sounds mono. It's a really bad sound quality. It sounds this way on my desktop PC and Android device.

• Sergeant_hcr
• Music Fan
• The album in the subject sounds mono. It's a really bad sound quality. It sounds this way on my desktop PC and Android device.
• 2016-08-21 12:42:35 AM
• 2016-11-02 12:42:50 AM
• Sergeant_hcr
• Music Fan
• 216 Views
• 5 comments
• 0 likes
• music quality
• Not An Issue

Playlist author

Maybe its no issue but author name on playlist its automatically change, i don't know what this , maybe its user id or more encrypt.Check my attachments fileThanks

• ri7nz
• Regular
• Maybe its no issue but author name on playlist its automatically change, i don't know what this , maybe its user id or more encrypt. Check my attachments file Thanks
• 2016-08-21 5:13:28 AM
• 2016-08-30 12:57:44 AM
• Alejandro_C
• Spotify Legend
• 347 Views
• 3 comments
• 0 likes
• Android
  author
  Playlist
• Not An Issue

Cannot change the country settings

Hi! I have trouble changing the settings on my account most especially the country setting. I have registered my spotify account through a free registration in the Philippines. I am currently in the United Arab Emirates (Dubai) and I was notified tha...

• gleanej
• Casual Listener
• Hi! I have trouble changing the settings on my account most especially the country setting. I have registered my spotify account through a free registration in the Philippines. I am currently in the ...
• 2016-08-18 10:55:25 PM
• 2016-08-19 1:45:23 PM
• Melody
• Community Manager
• 85 Views
• 3 comments
• 0 likes
• can't log in
  Ip address
  iPad mini
  URL
• Not An Issue

iOS Tab Bar not shown

On my iPhone 6plus and 5s is the Tab Bar not shown. Still the menu on the left.All my family members have the Tab Bar View?!I´ve deleted an reinstalled the application, phone rebooted. no luck!

• HugoBoss1
• Casual Listener
• On my iPhone 6plus and 5s is the Tab Bar not shown. Still the menu on the left. All my family members have the Tab Bar View?! I´ve deleted an reinstalled the application, phone rebooted. no luck!&n...
• 2016-08-17 1:49:56 PM
• 2016-09-01 5:45:04 PM
• MaryC1
• Spotify Legend
• 150 Views
• 7 comments
• 0 likes
• iOS
• Not An Issue

[Desktop] Incorrect animation on the toggle button

The toggle button has an incorrect animation when the button is on and you click it off.Example How I think it should look

• Bal0rCIM
• Regular
• The toggle button has an incorrect animation when the button is on and you click it off. Example   How I think it should look
• 2016-08-15 3:56:03 PM
• 2016-08-16 8:32:25 PM
• Alejandro_C
• Spotify Legend
• 113 Views
• 1 comments
• 0 likes
• animation
  button
• Not An Issue

Like particular song vs. whole albums

Hi guys, I have two use-cases: 1) I like one particular song2) I like whole album So, then if I choose from menu at "My music" option "Songs" I want to see ONLY songs from case 1) and if I choose "Albums" I want to see ONLY albums from case 2). But r...

• tasadarcz
• Casual Listener
• Hi guys,   I have two use-cases:   1) I like one particular song 2) I like whole album   So, then if I choose from menu at "My music" option "Songs" I want to see ONLY song...
• 2016-08-14 8:01:39 PM
• 2016-08-16 9:36:08 PM
• Alejandro_C
• Spotify Legend
• 526 Views
• 3 comments
• 0 likes
• Not An Issue

Lyrics not Appearing

The lyrics have not been appearing on any of the songs for months before and after an update.

• csalban
• Music Fan
• The lyrics have not been appearing on any of the songs for months before and after an update.
• 2016-08-13 5:22:59 PM
• 2016-08-15 2:38:49 PM
• MaryC1
• Spotify Legend
• 150 Views
• 2 comments
• 0 likes
• Mac
  Mobile
• Not An Issue

I was charged monthly on my credit card 129pesos, but my subscription status is SPOTIFY FREE.

• ZhaTheStar
• Casual Listener
• 2016-08-13 4:07:50 PM
• 2016-08-15 2:38:09 PM
• MaryC1
• Spotify Legend
• 71 Views
• 1 comments
• 0 likes
• Not An Issue

Credit card issue

I have a US based credit card associated with my home in the US. I live outside of the US. I want Spotify premium. How do I use my US base credit card to get premium spotify outside of the US?

• evefelder
• Casual Listener
• I have a US based credit card associated with my home in the US. I live outside of the US. I want Spotify premium. How do I use my US base credit card to get premium spotify outside of the US? &nbsp...
• 2016-08-13 3:21:24 PM
• 2016-08-15 2:36:19 PM
• MaryC1
• Spotify Legend
• 116 Views
• 1 comments
• 0 likes
• Credit Card
  live outside of US
• Not An Issue

Student discount

Hello, I am trying to get the student discount. This is my original Spotify account(free subscription) and I tried to get it with this one, so I paid the $5, but then I did research and saw that the student discount is only effective if i create a ne...

• valeriasanchezn
• Casual Listener
• Hello, I am trying to get the student discount. This is my original Spotify account(free subscription) and I tried to get it with this one, so I paid the $5, but then I did research and saw that the ...
• 2016-08-13 10:19:14 AM
• 2016-08-15 2:52:46 PM
• MaryC1
• Spotify Legend
• 157 Views
• 2 comments
• 0 likes
• Not An Issue

Artists got mixed up

Hi, On this artist page you'll find 2 albums. The albums don't belong to the same artist. The singles as well are mixed up. Jamilan

• Jamilan
• Casual Listener
• Hi,   On this artist page you'll find 2 albums. The albums don't belong to the same artist. The singles as well are mixed up.     Jamilan
• 2016-08-13 5:14:10 AM
• 2016-08-15 10:36:02 AM
• Melody
• Community Manager
• 89 Views
• 3 comments
• 0 likes
• artist page
  Spotify
• Not An Issue

Songs not available. Have to import file?

• swsmith2000
• Casual Listener
• 2016-08-13 4:26:03 AM
• 2016-08-15 10:52:11 AM
• Melody
• Community Manager
• 89 Views
• 3 comments
• 0 likes
• Not An Issue

Andromeda album is linked to the incorrect Andromeda artist (there are two Andromedas)

This Album: spotify:album:7aa9j8JGFpTvAqqM2hZk9n is showing up incorrectly for This Artist: spotify:artist:46U3e36KOitRTJchc1SqFu

• sadfasdf5321152
• Casual Listener
• This Album: spotify:album:7aa9j8JGFpTvAqqM2hZk9n is showing up incorrectly for This Artist: spotify:artist:46U3e36KOitRTJchc1SqFu
• 2016-08-11 10:01:12 PM
• 2016-08-15 10:22:37 AM
• Melody
• Community Manager
• 139 Views
• 3 comments
• 0 likes
• Windows
• Not An Issue

Lyrics

Is the lyric tab ever coming back?

• farris_cindy
• Casual Listener
• Is the lyric tab ever coming back?
• 2016-08-11 8:46:57 PM
• 2016-08-14 5:17:59 PM
• Mara_F
• Roadie
• 119 Views
• 1 comments
• 0 likes
• lyrics
• Not An Issue

Why local files will show up on my playlist but not to the public?

I have a public playlsit i like to share with my friends but when i add songs from my iTunes over to my playlsit it shows up both on my computer and my iPhone and im allowed to play and listen to the song but it doesn't show up on my followers playli...

• mirtursu
• Casual Listener
• I have a public playlsit i like to share with my friends but when i add songs from my iTunes over to my playlsit it shows up both on my computer and my iPhone and im allowed to play and listen to the...
• 2016-08-11 4:19:57 PM
• 2016-08-14 4:16:12 PM
• Mara_F
• Roadie
• 148 Views
• 1 comments
• 0 likes
• iOS
  Mac
  Mobile
  Web Player
• Not An Issue