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Ongoing Issues

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Forum Posts

Multiple registrations of same device in offline device list / downloaded music disappearing

Spotify is registering the same device multiple times in my list of offline devices. It appears that every time a new download session is started on a device, that device is entered again into the list of offline devices even though it is already lis...

  • Visitor
  • Spotify is registering the same device multiple times in my list of offline devices. It appears that every time a new download session is started on a device, that device is entered again into t...
  • Gifpak
  • Visitor
  • 4478 Views
  • 15 comments
  • 5 likes
  • Android
    missing downloaded music
    Offline Devices
  • Not An Issue
  • 4478 Views
  • 15 comments
  • 5 votes

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.
  • Not applicable
  • 1662 Views
  • 39 comments
  • 4 likes
  • Other
  • Not An Issue
  • 1662 Views
  • 39 comments
  • 4 votes

The Spotify shuffle is the worst!

I am thinking about getting rid of my account with Spotify and switching to something else. I currently have 1042 songs and only a handful of those songs are ALWAYS played. I hate it so much I don’t save all these songs so that I can hear the same on...

  • Casual Listener
  • I am thinking about getting rid of my account with Spotify and switching to something else. I currently have 1042 songs and only a handful of those songs are ALWAYS played. I hate it so much I don’t ...
  • Alfredo
  • Roadie
  • 529 Views
  • 1 comments
  • 4 likes
  • Not An Issue
  • 529 Views
  • 1 comments
  • 4 votes

Nickel Creek - When you come back down - Not Working

Please look into this. The song "When you come back down" by Nickel Creek is shaded gray and not able to play for some reason. Thanks!

  • Casual Listener
  • Please look into this. The song "When you come back down" by Nickel Creek is shaded gray and not able to play for some reason.   Thanks!
  • dmerritt81585
  • Visitor
  • 2853 Views
  • 13 comments
  • 4 likes
  • not working
    song bug
    Song Unavailable
    Songs Issues
  • Not An Issue
  • 2853 Views
  • 13 comments
  • 4 votes

Shuffle favors certain artists everytime

Recently everytime I shuffle I always see more popular bands in the top, multiple times: for example Disturbed, Linkin Park, Skillet. I don't want to listen to them so much, but Spotify seems to favor certain artists when shuffling. I have over 1700 ...

  • Music Fan
  • Recently everytime I shuffle I always see more popular bands in the top, multiple times: for example Disturbed, Linkin Park, Skillet. I don't want to listen to them so much, but Spotify seems to favo...
  • Alfredo
  • Roadie
  • 1026 Views
  • 1 comments
  • 4 likes
  • Android
    Desktop
    Linux
    Mobile
    Web Player
  • Not An Issue
  • 1026 Views
  • 1 comments
  • 4 votes

Spotify running

I can no longer find Spotify running! I usually go to browse and find it under genres and moods, but it's no longer there! Has it moved?? Help!

  • Regular
  • I can no longer find Spotify running! I usually go to browse and find it under genres and moods, but it's no longer there! Has it moved?? Help! 🙂
  • Hubo
  • Community Legend
  • 172 Views
  • 4 comments
  • 4 likes
  • Running
  • Not An Issue
  • 172 Views
  • 4 comments
  • 4 votes

Library is all Filled Up

Still trying to understand how one's digital library can be full. Can't add any more tracks (online) or albums...seems I have hit some sort of Epic limit on Spotify while using the premium feature.

  • Casual Listener
  • Still trying to understand how one's digital library can be full. Can't add any more tracks (online) or albums...seems I have hit some sort of Epic limit on Spotify while using the premium feature. ...
  • JuanSebastian
  • Roadie
  • 1632 Views
  • 1 comments
  • 4 likes
  • Not An Issue
  • 1632 Views
  • 1 comments
  • 4 votes

Whats happen with Ford sync3? Will come back?

Whats happen with Ford sync3? Will come back? Which has been the problem?

  • Casual Listener
  • Whats happen with Ford sync3? Will come back? Which has been the problem?
  • MAKeyter
  • Newbie
  • 1540 Views
  • 5 comments
  • 4 likes
  • Android
  • Not An Issue
  • 1540 Views
  • 5 comments
  • 4 votes

Randomly playing song by Drill Beats out of nowhere

I see the issue mentioned few times here, always closed without a solution provided, just spotify saying that they(you) are glad it is resolved. It is rather annoying issue - what is the solution to this?I believe it is somehow related to being logge...

  • Casual Listener
  • I see the issue mentioned few times here, always closed without a solution provided, just spotify saying that they(you) are glad it is resolved.   It is rather annoying issue - what is the sol...
  • jesaep
  • Newbie
  • 1071 Views
  • 28 comments
  • 4 likes
  • Not An Issue
  • 1071 Views
  • 28 comments
  • 4 votes

Audiobooks only in german language

I was checking the audiobooks suggestions for the first time and I only found it in German language. My phone settings are in French.I'm from Switzerland, French speaking part. Can I change it? I'd like to listen it in English/French.

  • Casual Listener
  • I was checking the audiobooks suggestions for the first time and I only found it in German language. My phone settings are in French. I'm from Switzerland, French speaking part. Can I change it? I'd...
  • garbi
  • Newbie
  • 2778 Views
  • 4 comments
  • 4 likes
  • Not An Issue
  • 2778 Views
  • 4 comments
  • 4 votes

Shuffle not working

As a mobile user on an android samsung galaxy s7, I always play my music on shuffle.However, lately this feature seems broken. Not in the sense that the songs are played in the same order as they appear on the song list.But they play in the same orde...

  • Casual Listener
  • As a mobile user on an android samsung galaxy s7, I always play my music on shuffle. However, lately this feature seems broken. Not in the sense that the songs are played in the same order as they a...
  • Hubo
  • Community Legend
  • 340 Views
  • 1 comments
  • 3 likes
  • Not An Issue
  • 340 Views
  • 1 comments
  • 3 votes

Please remove offline download limit

So I finally bought Spotify, really the best music player there is 1 year in advance and I love it! The only issue is the offline download limit. I have around 6k of offline music and I can't take it with my in my trips since there is a limit to 3333...

  • Regular
  • So I finally bought Spotify, really the best music player there is 1 year in advance and I love it!  The only issue is the offline download limit. I have around 6k of offline music and I can't ...
  • Alfredo
  • Roadie
  • 260 Views
  • 1 comments
  • 3 likes
  • Maximum offline download limit
  • Not An Issue
  • 260 Views
  • 1 comments
  • 3 votes

Option to unban/unheart artists from dailymix

I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs. Now I can't play daily mix because i don't hear artists that i might like, and t...

  • Casual Listener
  • I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs.   Now I can't play dai...
  • ponakka
  • Casual Listener
  • 443 Views
  • 2 comments
  • 3 likes
  • Android
    dailymix
    Desktop
    iOS
    like
    unlike
  • Not An Issue
  • 443 Views
  • 2 comments
  • 3 votes

Add Hulu to Your Spotify

I just renewed my premium account but this time with student offer option. I got a message: "Add hulu to your spotify. Now included with spotify premium for students, at no extra fee" and when I click on learn more, I got the message that "It appears...

  • Casual Listener
  • I just renewed my premium account but this time with student offer option. I got a message: "Add hulu to your spotify. Now included with spotify premium for students, at no extra fee" and when I clic...
  • Sajiky
  • Casual Listener
  • 14211 Views
  • 9 comments
  • 3 likes
  • Hulu
    Premium
    Student
    student premium
  • Not An Issue
  • 14211 Views
  • 9 comments
  • 3 votes

Open.spotify.com URLs don't automatically open app anymore

In the web player (which still uses Flash?) I've checked 'Play open.spotify.com URLs in desktop app'. In the app I've switched on 'Allow Spotify to be opened from thew web'. But when I enter an open.spotfify.com URL in any browser (Safari, Firefox, C...

settings.jpeg
  • Music Fan
  • In the web player (which still uses Flash?) I've checked 'Play open.spotify.com URLs in desktop app'. In the app I've switched on 'Allow Spotify to be opened from thew web'.   But w...
  • Hobbamok
  • Newbie
  • 2235 Views
  • 2 comments
  • 3 likes
  • Desktop
    Mac
    Web Player
  • Not An Issue
  • 2235 Views
  • 2 comments
  • 3 votes

New UI problem on Windows 10 (Windows Store Edition)

Since update 1.0.75, UI has a problem there is a small space between the taskbar and the Spotify window when maximized.You can see a thin white line between the window and the taskbar

Capture.PNG
  • Casual Listener
  • Since update 1.0.75, UI has a problem there is a small space between the taskbar and the Spotify window when maximized. You can see a thin white line between the window and the taskbar
  • Alfredo
  • Roadie
  • 1202 Views
  • 5 comments
  • 2 likes
  • UI Bug
    Windows 10
    Windows Store
  • Not An Issue
  • 1202 Views
  • 5 comments
  • 2 votes

Dati Spotify riempiono la memoria

Salve, Uso su Android l'app di spotify e mi sono accorto che riproducendo per un secondo o per l'intera durata di una canzone vengono scaricati dei dati che incrementano la dimensione dell'app cosi facendo riempiono la memoria in poco tempo.. Is norm...

  • Casual Listener
  • Salve,  Uso su Android l'app di spotify e mi sono accorto che riproducendo per un secondo o per l'intera durata di una canzone vengono scaricati dei dati che incrementano la dimensione dell'app...
  • Alfredo
  • Roadie
  • 3368 Views
  • 1 comments
  • 2 likes
  • Not An Issue
  • 3368 Views
  • 1 comments
  • 2 votes

Web player does not work

Web player does not work for me (and other users, mentioned a lot of times on the support forums) anywhere: no browsers, no modes (incognito); removing the cookies/cache does not help as well. However, desktop and mobile apps are working.The solution...

BOQvljV
  • Visitor
  • Web player does not work for me (and other users, mentioned a lot of times on the support forums) anywhere: no browsers, no modes (incognito); removing the cookies/cache does not help as well. Howeve...
  • Hubo
  • Community Legend
  • 393 Views
  • 4 comments
  • 2 likes
  • Web Player
  • Not An Issue
  • 393 Views
  • 4 comments
  • 2 votes

Spotify Freezes at startup on Samsung Smart TV un40ju6000

Spotify Freezes at startup on Samsung Smart TV un40ju6000.First shows the animation loading and then stucks at green logo.It was working before.I have restarted the Smart Hub with no luck.Also, I have uninstalled the app and installed again. (no asks...

  • Casual Listener
  • Spotify Freezes at startup on Samsung Smart TV un40ju6000. First shows the animation loading and then stucks at green logo. It was working before. I have restarted the Smart Hub with no luck. Als...
  • Alfredo
  • Roadie
  • 479 Views
  • 4 comments
  • 2 likes
  • Not An Issue
  • 479 Views
  • 4 comments
  • 2 votes