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Ongoing Issues

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Forum Posts

Issue with Spotify using my real name

Hello Community,latly Spotify was using my real name in Playlists and on my Profile in general, but i don't like people to know my real name. This issue is either connected to me entering premium or enabling facebook to find friends. I searched for a...

  • Roadie
  • Hello Community, latly Spotify was using my real name in Playlists and on my Profile in general, but i don't like people to know my real name. This issue is either connected to me entering premium o...
  • therealtwain
  • Roadie
  • 118 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    Facebook
    Privacy
    Security
    Social
  • Not An Issue
  • 118 Views
  • 2 comments
  • 0 votes

Problem with Daily Mix

Daily Mix is a wonderful feature but I didn't have it quite worked out and accidentally pushed the symbol to the right on a track, the one to push when you hate a song or artist. If I regret pushing the symbol to hate a track and take it away from my...

  • Casual Listener
  • Daily Mix is a wonderful feature but I didn't have it quite worked out and accidentally pushed the symbol to the right on a track, the one to push when you hate a song or artist. If I regret pushing ...
  • Alejandro_C
  • Spotify Legend
  • 148 Views
  • 2 comments
  • 0 likes
  • Not An Issue
  • 148 Views
  • 2 comments
  • 0 votes

premium upgrade credit card info box not loading

Trying to upgrade to premium, but when I select paying by credit card, the section to actually input your card details doesnt load - just does that irritating turning wheel thing. When I press the "start my spotify premium" button it just tells me th...

  • Casual Listener
  • Trying to upgrade to premium, but when I select paying by credit card, the section to actually input your card details doesnt load - just does that irritating turning wheel thing. When I press the "s...
  • Alejandro_C
  • Spotify Legend
  • 104 Views
  • 1 comments
  • 0 likes
  • Windows
  • Not An Issue
  • 104 Views
  • 1 comments
  • 0 votes

erase playlist from my profile

Hello I have a Five Keys play list on my profile that I dont know how to erase nor do I even think I ever followed in the first place! Please help me get rid of this! Thanks Derek Monteiro [email address snipped for security reasons]

  • Casual Listener
  • Hello   I have a Five Keys play list on my profile that I dont know how to erase nor do I even think I ever followed in the first place!  Please help me get rid of this!   Than...
  • Alejandro_C
  • Spotify Legend
  • 152 Views
  • 4 comments
  • 0 likes
  • Mac Book
  • Not An Issue
  • 152 Views
  • 4 comments
  • 0 votes

Ability to turn off religious radio station suggestions

As an ethnically Jewish person, it is very annoying to have Christianity blasted in your face so often in the U.S.. It really irks me to constantly have Christian radio stations suggested and it would really make my spotify use much more pleasant if ...

  • Casual Listener
  • As an ethnically Jewish person, it is very annoying to have Christianity blasted in your face so often in the U.S.. It really irks me to constantly have Christian radio stations suggested and it woul...
  • Leo
  • Spotify
  • 193 Views
  • 2 comments
  • 0 likes
  • Not An Issue
  • 193 Views
  • 2 comments
  • 0 votes

Album with another artist's musics

The songs of album Trapped in perdition from Fueled By Fire are with the correct title, but when i play are another artist's music. https://open.spotify.com/album/0B4mqE2Tcb8njjLtcsNNli

  • Casual Listener
  • The songs of album Trapped in perdition from Fueled By Fire are with the correct title, but when i play are another artist's music.   https://open.spotify.com/album/0B4mqE2Tcb8njjLtcsNNli
  • Leo
  • Spotify
  • 121 Views
  • 2 comments
  • 0 likes
  • Incorrect song
  • Not An Issue
  • 121 Views
  • 2 comments
  • 0 votes

I have bought premium, but I still have the free version

I have had premium for many years but suddenly my spotify has the free version. I checked my receipt and it should be working. Also all my playlists are gone and my spotify says that I haven't even deleted them so I can't return them. I have used my ...

  • Casual Listener
  • I have had premium for many years but suddenly my spotify has the free version. I checked my receipt and it should be working. Also all my playlists are gone and my spotify says that I haven't even d...
  • Sophia
  • Roadie
  • 170 Views
  • 2 comments
  • 0 likes
  • Not An Issue
  • 170 Views
  • 2 comments
  • 0 votes

Missing song by Pink

A quick google search on the song 'Chaos and **bleep**' by Pink brings out results on spotify websites that the song is available on the album 'The Truth About Love (Deluxe Edition)'. I went to this particular link: https://open.spotify.com/track/6Ea...

  • Casual Listener
  • A quick google search on the song 'Chaos and **bleep**' by Pink brings out results on spotify websites that the song is available on the album 'The Truth About Love (Deluxe Edition)'. I went to this ...
  • Hubo
  • Community Legend
  • 899 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 899 Views
  • 1 comments
  • 0 votes

No "Pay by Mobile" Button/Choices

Good Day! So I'm trying to avail this 3 month spotify for only Php49.00 and planning to pay it using my prepaid load but the problem is there's no "Pay by Mobile" for me to pay using my load and I've tried logging in my account to my computer and dif...

  • Casual Listener
  • Good Day! So I'm trying to avail this 3 month spotify for only Php49.00 and planning to pay it using my prepaid load but the problem is there's no "Pay by Mobile" for me to pay using my load and I've...
  • user-removed
  • Not applicable
  • 382 Views
  • 5 comments
  • 0 likes
  • Not An Issue
  • 382 Views
  • 5 comments
  • 0 votes

I paid but cant get premium

my account is utkuyontem i upgrade my account to premium and i paid the money but my account is still free

  • Casual Listener
  • my account is utkuyontem i upgrade my account to premium and i paid the money but my account is still free
  • Alejandro_C
  • Spotify Legend
  • 171 Views
  • 2 comments
  • 0 likes
  • Premium
  • Not An Issue
  • 171 Views
  • 2 comments
  • 0 votes

Accessing my account when i live in the UK but set up the account in Turkey

I have tried to use my cuttent BT e mail account and i thought i had just changed by password but it keeps getting rejected. Whats the best way of dealing with this ie should i cancel my subscription and go to a different music supplier or cancel my ...

  • Casual Listener
  • I have tried to use my cuttent BT e mail account and i thought i had just changed by password but it keeps getting rejected. Whats the best way of dealing with this ie should i cancel my subscription...
  • Alejandro_C
  • Spotify Legend
  • 112 Views
  • 1 comments
  • 0 likes
  • user id and password
  • Not An Issue
  • 112 Views
  • 1 comments
  • 0 votes

Does hangover friendly playlist just got hacked?

Hangover friendly playlist used to be a Chilling and relaxing songwriters musics. But today a music just broke the mood. I just found a music about A$$. How to fix this?

  • Regular
  • Hangover friendly playlist used to be a Chilling and relaxing songwriters musics. But today a music just broke the mood. I just found a music about A$$. How to fix this?
  • hardi_wb
  • Regular
  • 139 Views
  • 2 comments
  • 0 likes
  • Playlist
  • Not An Issue
  • 139 Views
  • 2 comments
  • 0 votes

Family subscriptions for users in Japan

I recently signed up for the 30-day free trial. I want to add my wife to my account as an additional subscriber on a family account. There are many pages with a description on how to do this, but when I go to my account page there are no options to a...

  • Casual Listener
  • I recently signed up for the 30-day free trial. I want to add my wife to my account as an additional subscriber on a family account.   There are many pages with a description on how to do this...
  • odneairam
  • Newbie
  • 880 Views
  • 9 comments
  • 0 likes
  • Family subscriptions
    Japan
  • Not An Issue
  • 880 Views
  • 9 comments
  • 0 votes

spotify stops on my house system when i leave home

hi all this is my first post. I have a home audio system (control4) which uses a sonos connect to deliver spotify around my house.The issue is this - when i start some spotify music through my control4 touchscreen, it plays fine - but when i leave th...

  • Casual Listener
  • hi all   this is my first post.   I have a home audio system (control4) which uses a sonos connect to deliver spotify around my house. The issue is this - when i start some spotify mus...
  • Alejandro_C
  • Spotify Legend
  • 474 Views
  • 1 comments
  • 0 likes
  • Android
  • Not An Issue
  • 474 Views
  • 1 comments
  • 0 votes

I get this message when I try to add my debit card

"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."My account has been halted as a result because my debit card cannot be charged at the moment.

  • Casual Listener
  • "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." My account has been halted as a result because my ...
  • Sophia
  • Roadie
  • 96 Views
  • 2 comments
  • 0 likes
  • Not An Issue
  • 96 Views
  • 2 comments
  • 0 votes

Payment problem

3rd day in a row I've tried, and Spotify won't accept my payment method. Saying it can't be processed

  • Casual Listener
  • 3rd day in a row I've tried, and Spotify won't accept my payment method. Saying it can't be processed
  • Sophia
  • Roadie
  • 106 Views
  • 2 comments
  • 0 likes
  • iOS
  • Not An Issue
  • 106 Views
  • 2 comments
  • 0 votes

Family account leading issue

Hi,When I want to modifie or add a member of my family account, the link from the main account reaches a "son" account, then I cannot modifie anything.Thanks for help !

  • Casual Listener
  • Hi, When I want to modifie or add a member of my family account, the link from the main account reaches a "son" account, then I cannot modifie anything. Thanks for help !
  • Hubo
  • Community Legend
  • 110 Views
  • 3 comments
  • 0 likes
  • Not An Issue
  • 110 Views
  • 3 comments
  • 0 votes

FOLK: How many artists are there?

Hello Everyone, I choose: RADIO > Genre: FOLK How many artists do Folk really? It plays: Mumford And SonsOf Monsters And MenBon IverLumineers And few others OVER and OVER and OVER again. I have the same song playing 5 times a day sometimes. It was li...

  • Casual Listener
  • Hello Everyone,   I choose: RADIO > Genre: FOLK   How many artists do Folk really? It plays:   Mumford And Sons Of Monsters And Men Bon Iver Lumineers   And few othe...
  • JuanSebastian
  • Roadie
  • 330 Views
  • 5 comments
  • 0 likes
  • Not An Issue
  • 330 Views
  • 5 comments
  • 0 votes

3 months for 49PHP

Hello, I'm trying to purchase the promo of 3 months/ 49PHP using my globe prepaid sim. I have enough load, and my phone is on. Im purchasing it on your website but I don't receive any pin code after I put in my phone number.

  • Casual Listener
  • Hello,    I'm trying to purchase the promo of 3 months/ 49PHP using my globe prepaid sim.   I have enough load, and my phone is on. Im purchasing it on your website but I don't rec...
  • Mara_F
  • Roadie
  • 225 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 225 Views
  • 1 comments
  • 0 votes

0.99 subscription

If i do the 0.99€ subscription for 3 months now , it says it valid until january 1. Will it still stop on january 1st?

  • Casual Listener
  • If i do the 0.99€ subscription for 3 months now , it says it valid until january 1. Will it still stop on january 1st?
  • RodrigoPalma
  • Roadie
  • 117 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 117 Views
  • 1 comments
  • 0 votes