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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Please stop marking shuffle complaints as "not an issue" or "implemented"

Below is my precise illustration of how the so-called shuffle feature is broken. This is not a problem of people simply not understanding "true randomness". The shuffle feature will keep playing your most popular tracks first and it will keep putting...

  • Music Fan
  • Below is my precise illustration of how the so-called shuffle feature is broken.  This is not a problem of people simply not understanding "true randomness".  The shuffle feature will keep ...
  • Erika
  • Roadie
  • 13344 Views
  • 7 comments
  • 211 likes
  • shuffle
  • Not An Issue
  • 13344 Views
  • 7 comments
  • 211 votes

Top Songs Playlist Doesn’t Have My Top 5?

Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so there had to have been 100 songs that I have played m...

  • Casual Listener
  • Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so th...
  • jtizzle36
  • Casual Listener
  • 16724 Views
  • 81 comments
  • 154 likes
  • 2018 wrapped
    Top 100
    wrapped
  • Not An Issue
  • 16724 Views
  • 81 comments
  • 154 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

  • Casual Listener
  • I have a playlist with over 2,000 songs    Shuffle gives me the same 50 songs over and over again!    Depending on how I sort the playlist depends on which 50 songs I get. If ...
  • Viirock
  • Casual Listener
  • 45944 Views
  • 56 comments
  • 148 likes
  • shuffle
  • Not An Issue
  • 45944 Views
  • 56 comments
  • 148 votes

Audiobooks in English

I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have to change my billing address to an English speakin...

  • Casual Listener
  • I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have...
  • colmm
  • Newbie
  • 8650 Views
  • 34 comments
  • 106 likes
  • Not An Issue
  • 8650 Views
  • 34 comments
  • 106 votes

Gapless does not work on Chromecast Audio

Gapless playback does not work when connected to a Chromecast Audio. Using either a Nexus 5X running Android 7.0, or an ASUS tablet running Android 4.2.2.Gapless works as expected with normal playback on the devices themselves. Spotify version 6.9.0....

  • Casual Listener
  • Gapless playback does not work when connected to a Chromecast Audio.   Using either a Nexus 5X running Android 7.0, or an ASUS tablet running Android 4.2.2. Gapless works as expected with nor...
  • -rm3_0kyej7rd
  • Newbie
  • 6792 Views
  • 38 comments
  • 86 likes
  • Android
  • Not An Issue
  • 6792 Views
  • 38 comments
  • 86 votes

Repeated Songs on Discover Weekly Playlists

On my Discover Weekly (DW) playlist every week, I get up to 15 songs that I've had previously on DW playlists. As in, there are many songs that have shown up on two or even three of my DW playlists in the last few months. Note: These are all songs I ...

  • Regular
  • On my Discover Weekly (DW) playlist every week, I get up to 15 songs that I've had previously on DW playlists. As in, there are many songs that have shown up on two or even three of my DW playli...
  • Jackpier1
  • Casual Listener
  • 9701 Views
  • 79 comments
  • 83 likes
  • Discover Weekly
    repeat
  • Not An Issue
  • 9701 Views
  • 79 comments
  • 83 votes

Share to Instagram Stories

I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.

  • Casual Listener
  • I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.
  • sejalllll
  • Newbie
  • 39876 Views
  • 103 comments
  • 73 likes
  • Not An Issue
  • 39876 Views
  • 103 comments
  • 73 votes

Support Google Assistant commands

I should be able to say: "Ok Google" "Play "Discover Weekly" playlist" or "Play "Starred" playlist" And those "Discover Weekly" "Starred" playlist should start playing from Spotify. At the moment thsoe commands simply open the Spotify app and do a se...

  • Roadie
  • I should be able to say:   "Ok Google" "Play "Discover Weekly" playlist" or "Play "Starred" playlist" And those " Discover Weekly " " Starred " playlist should start playing from Spo...
  • Ryrynz
  • Music Fan
  • 12031 Views
  • 18 comments
  • 73 likes
  • Android
  • Not An Issue
  • 12031 Views
  • 18 comments
  • 73 votes

30 minutes ad free is a lie..

If I watch an ad for 30 minutes ad free music I'll get an ad sometimes two songs later sometimes 20 minutes later but never a full 30 minutes.

  • Casual Listener
  • If I watch an ad for 30 minutes ad free music I'll get an ad sometimes two songs later sometimes 20 minutes later but never a full 30 minutes.
  • spammenotplease
  • Visitor
  • 18491 Views
  • 35 comments
  • 72 likes
  • Android
  • Not An Issue
  • 18491 Views
  • 35 comments
  • 72 votes

Where is volume normalization for Amazon Alexa?

I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical recordings. Where can I find the volume normalization opt...

  • Casual Listener
  • I use Spotify mostly through my Amazon Echo Dot, and  I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical ...
  • Laxative
  • Newbie
  • 15995 Views
  • 22 comments
  • 71 likes
  • Alexa
    classical
    Echo
    Echo Dot
    volume
    volume difference
    volume issues
    volume normalization
  • Not An Issue
  • 15995 Views
  • 22 comments
  • 71 votes

Let us FINALLY BLOCK songs/artists/albums

People are asking for this since 5 years.Just let us block or remove songs from lists we didnt create.For example german rap artist most of the time only uplaod their "premium editions", which also include the instrumentals of every song.So 50% of th...

  • Casual Listener
  • People are asking for this since 5 years. Just let us block or remove songs from lists we didnt create. For example german rap artist most of the time only uplaod their "premium editions", whi...
  • CarlosH76
  • Visitor
  • 2534 Views
  • 8 comments
  • 57 likes
  • Desktop
  • Not An Issue
  • 2534 Views
  • 8 comments
  • 57 votes

Disconnecting Bluetooth Headset casues a bug.

Device: Sony SVF1521ZSTBOperating System Version: Windows 10 PROSpotify Version: 1.0.24.104.g92a22684Description: Can't continue to play when bluetooth headset disconnects while playing. To reproduce:Open spotify start playing a song.Connect bluetoot...

  • Casual Listener
  • Device:  Sony SVF1521ZSTB Operating System Version:  Windows 10 PRO Spotify Version:  1.0.24.104.g92a22684 Description:  Can't continue to play when bluetooth headset disco...
  • captain12x
  • Newbie
  • 6302 Views
  • 35 comments
  • 57 likes
  • Desktop
    Windows
  • Not An Issue
  • 6302 Views
  • 35 comments
  • 57 votes

block genre

Please Make this Happen I am so F-ing sick of seeing Rap fist f-ing thing on my home screen. I Pay a premium price and I can not controle what I see on my home screen. I do not listen RAP-hip-hop or anything related to it yet it is the first thing su...

  • Casual Listener
  • Please Make this Happen I am so F-ing sick of seeing Rap fist f-ing thing on my home screen. I Pay a premium price and I can not controle what I see on my home screen. I do not listen RAP-hip-hop or ...
  • SergioDavid
  • Roadie
  • 1768 Views
  • 1 comments
  • 53 likes
  • genre
    Rap
  • Not An Issue
  • 1768 Views
  • 1 comments
  • 53 votes

Remove gap between tracks on Google Home

I listen to a lot of live albums, or ones which are intended to play without gaps, and on my Google Home there's an annoying gap between tracks. This isn't an issue on the Alexa integration, just the Google Home. The primary function of my Google Hom...

  • Regular
  • I listen to a lot of live albums, or ones which are intended to play without gaps, and on my Google Home there's an annoying gap between tracks. This isn't an issue on the Alexa integration, just the...
  • Aimee_T
  • Roadie
  • 1654 Views
  • 1 comments
  • 50 likes
  • Google Home
  • Not An Issue
  • 1654 Views
  • 1 comments
  • 50 votes

Gapless playback not working with Chromecast Audio

It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this option ruins listening to operas. When will this be fix...

  • Casual Listener
  • It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this opti...
  • Alfredo
  • Roadie
  • 4088 Views
  • 1 comments
  • 49 likes
  • iOS
  • Not An Issue
  • 4088 Views
  • 1 comments
  • 49 votes

Can't find settings for private mode on new web player

Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!

  • Music Fan
  • Hi!   I can't find the settings for Private Session on the new Spotify Web player! Please help!  
  • x6060x
  • Newbie
  • 18334 Views
  • 19 comments
  • 47 likes
  • Web Player
  • Not An Issue
  • 18334 Views
  • 19 comments
  • 47 votes

Gapless playback not working with Chromecast Audio

When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps. Examples would be Pink Floyd Dark Side of the Moon, or Beatles Abbey Road. Many classical albums are also recorded without...

  • Music Fan
  • When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps.  Examples would be Pink Floyd Dark Side of the Moon, or Beatles Ab...
  • Alfredo
  • Roadie
  • 1195 Views
  • 1 comments
  • 41 likes
  • Hardware Partner
  • Not An Issue
  • 1195 Views
  • 1 comments
  • 41 votes

Where did search and sorting go?

PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueToday I noticed that I can no longer search or sort in my playlists. Usually I could just scroll to the top and then a bit more to access this but it's complet...

  • Casual Listener
  • Plan Premium Country  Sweden Device Samsung Galaxy 8 Operating System Android   My Question or Issue Today I noticed that I can no longer search or sort in my playlists. Usua...
  • Metalx2
  • Casual Listener
  • 6967 Views
  • 50 comments
  • 40 likes
  • Not An Issue
  • 6967 Views
  • 50 comments
  • 40 votes

Crossfade doesn't work when other device selected for playback

As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.

  • Casual Listener
  • As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.
  • JonnyQ
  • Newbie
  • 8493 Views
  • 14 comments
  • 39 likes
  • Android
    Hardware Partner
  • Not An Issue
  • 8493 Views
  • 14 comments
  • 39 votes

Live Chat

Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers?Can somebody share the chat link?

  • Casual Listener
  • Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers? Can somebody share the chat link?
  • carstengiese
  • Casual Listener
  • 111969 Views
  • 47 comments
  • 38 likes
  • live chat
  • Not An Issue
  • 111969 Views
  • 47 comments
  • 38 votes