Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify Artist: Playlist not showing

Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out:#1- it's made under my spotify account name, not my artist name#2- it's not allowing me...

  • Regular
  • Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out: #1- it's made under my spotify acc...
  • 8hd6yox9xcvr27o
  • Newbie
  • 7623 Views
  • 14 comments
  • 3 likes
  • Not An Issue
  • 7623 Views
  • 14 comments
  • 3 votes

Embedded link doesn't update when playlist is updated

I've edited a playlist and wish to share it on Facebook but when I paste the embedded code it still shows the artwork for songs that I've deleted. It also shows the old description for the playlist. I've tried to share on mobile and two different lap...

  • Casual Listener
  • I've edited a playlist and wish to share it on Facebook but when I paste the embedded code it still shows the artwork for songs that I've deleted.  It also shows the old description for the play...
  • Dakoteus
  • Newbie
  • 1802 Views
  • 5 comments
  • 0 likes
  • Desktop
  • Not An Issue
  • 1802 Views
  • 5 comments
  • 0 votes

30 minutes ad free is a lie..

If I watch an ad for 30 minutes ad free music I'll get an ad sometimes two songs later sometimes 20 minutes later but never a full 30 minutes.

  • Casual Listener
  • If I watch an ad for 30 minutes ad free music I'll get an ad sometimes two songs later sometimes 20 minutes later but never a full 30 minutes.
  • spammenotplease
  • Visitor
  • 19178 Views
  • 35 comments
  • 72 likes
  • Android
  • Not An Issue
  • 19178 Views
  • 35 comments
  • 72 votes

Support Google Assistant commands

I should be able to say: "Ok Google" "Play "Discover Weekly" playlist" or "Play "Starred" playlist" And those "Discover Weekly" "Starred" playlist should start playing from Spotify. At the moment thsoe commands simply open the Spotify app and do a se...

  • Roadie
  • I should be able to say:   "Ok Google" "Play "Discover Weekly" playlist" or "Play "Starred" playlist" And those " Discover Weekly " " Starred " playlist should start playing from Spo...
  • Ryrynz
  • Music Fan
  • 12176 Views
  • 18 comments
  • 73 likes
  • Android
  • Not An Issue
  • 12176 Views
  • 18 comments
  • 73 votes

Audiobooks in English

I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have to change my billing address to an English speakin...

  • Casual Listener
  • I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have...
  • colmm
  • Newbie
  • 9378 Views
  • 34 comments
  • 106 likes
  • Not An Issue
  • 9378 Views
  • 34 comments
  • 106 votes

Song marked as explicit plays clean version

Whenever i try to listen to a song from the album "When it's Dark Out" by G-eazy that is marked explicit, it is censored.It only happens on this album, i tested other songs from different artists but they seem to work correctly.

  • Casual Listener
  • Whenever i try to listen to a song from the album "When it's Dark Out" by G-eazy that is marked explicit, it is censored. It only happens on this album, i tested other songs from different artists b...
  • Netflictus
  • Visitor
  • 1637 Views
  • 9 comments
  • 1 likes
  • Not An Issue
  • 1637 Views
  • 9 comments
  • 1 votes

Playlist caching issue

It seems that the caching scheme used does not properly recognize when the playlist is updated (particularly for automatically generated and updated playlists like Discover Weekly) and a restart of the app is required for the playlist to get updated....

  • Casual Listener
  • It seems that the caching scheme used does not properly recognize when the playlist is updated (particularly for automatically generated and updated playlists like Discover Weekly) and a restart of t...
  • mkrep
  • Regular
  • 419 Views
  • 5 comments
  • 1 likes
  • Desktop
    iOS
    Mac
  • Not An Issue
  • 419 Views
  • 5 comments
  • 1 votes

Song by Ivan B missing

I was wondering if anyone could tell me why "Sweaters" by Ivan B was removed from Spotify. I found about the song and downloaded it, but literally the next day it was gone. It's not on Spotify anymore at all. All of his other songs are still up thoug...

  • Casual Listener
  • I was wondering if anyone could tell me why "Sweaters" by Ivan B was removed from Spotify. I found about the song and downloaded it, but literally the next day it was gone. It's not on Spotify anymor...
  • Hubo
  • Community Legend
  • 5987 Views
  • 12 comments
  • 12 likes
  • Mobile
  • Not An Issue
  • 5987 Views
  • 12 comments
  • 12 votes

Song isn’t available

Dear mods, I have been wanting to listen “Roslyn by Bon Iver & St. Vincent” but can’t find it when I search it. It’s also not on the artists profile, please help!

  • Casual Listener
  • Dear mods, I have been wanting to listen “Roslyn by Bon Iver & St. Vincent” but can’t find it when I search it. It’s also not on the artists profile, please help!
  • Joel-M
  • Composer
  • 9038 Views
  • 6 comments
  • 4 likes
  • Not An Issue
  • 9038 Views
  • 6 comments
  • 4 votes

How can I copy an entire playlist?

Once upon a time it was possible to copy many songs at once, or an entire playlist, and paste it in another playlist (or drag). Now I can't do that anymore. The thing is, I have created a playlist for every year and I have done that since 2013. Now I...

  • Regular
  • Once upon a time it was possible to copy many songs at once, or an entire playlist, and paste it in another playlist (or drag). Now I can't do that anymore.   The thing is, I have created a pl...
  • Joel-M
  • Composer
  • 113754 Views
  • 4 comments
  • 9 likes
  • Playlists
  • Not An Issue
  • 113754 Views
  • 4 comments
  • 9 votes

Student discount

I am trying to get the student discount where you pay 4.99 for Spotify and hulu. When I go to apply it says that they can’t confirm that I’m a student for the school I selected. Which I most certainly am a student.

  • Casual Listener
  • I am trying to get the student discount where you pay 4.99 for Spotify and hulu. When I go to apply it says that they can’t confirm that I’m a student for the school I selected. Which I most certainl...
  • Joel-M
  • Composer
  • 646 Views
  • 4 comments
  • 0 likes
  • Student
    Windows
  • Not An Issue
  • 646 Views
  • 4 comments
  • 0 votes

no chromecast device connection from spotify windows pc

Device:Windows, iPhone 6S, Operating System Version:Windows 10, iOS 9.0Spotify Version:1.0.25.127.g58007b4c Description:from my windows pc i can not see chromecast device from spotify premium. i payed for premium and for chromecast and i would like i...

  • Regular
  •   Device: Windows, iPhone 6S,   Operating System Version: Windows 10, iOS 9.0 Spotify Version: 1.0.25.127.g58007b4c   Description: from my windows pc i can not see chromec...
  • MattSuda
  • Spotify Star
  • 2603 Views
  • 3 comments
  • 1 likes
  • Hardware Partner
    Windows
  • Not An Issue
  • 2603 Views
  • 3 comments
  • 1 votes

Not every new release in the "New releases"

Hi ! I like to listen to the last relesed. for now 6 month, I listen to every last release. But sometimes, I realize that there is not every last released. And that's often great new release. How do you decide what to display and not ? I'm sure I lis...

  • Casual Listener
  • Hi !  I like to listen to the last relesed. for now 6 month, I listen to every last release. But sometimes, I realize that there is not every last released. And that's often great new release. ...
  • Mario
  • Spotify Legend
  • 405 Views
  • 4 comments
  • 1 likes
  • Windows
  • Not An Issue
  • 405 Views
  • 4 comments
  • 1 votes

Smashing Pumpkins song copyright infringement.

The Smashing Pumpkins' song Bullet With Butterfly Wings is clearly taken by a "group" named Blue Light Special. The song name for it. Is "Still Just a Rat in a Cage". Clearly. I do not own this media. But I believe this is a problem.

  • Casual Listener
  • The Smashing Pumpkins' song Bullet With Butterfly Wings is clearly taken by a "group" named Blue Light Special. The song name for it. Is "Still Just a Rat in a Cage". Clearly. I do not own this media...
  • Krynski307
  • Visitor
  • 9416 Views
  • 12 comments
  • 15 likes
  • Windows
  • Not An Issue
  • 9416 Views
  • 12 comments
  • 15 votes

Spotify available for Mozambique

Hi,I recently used sportify when i stay in portugal.So now i am in mozambique, and after 14 days it stopped work because it was unavailable for Mozambique.When it will available for us?I really like de app.thank youDaniel Santos.

  • Casual Listener
  • Hi, I recently used sportify when i stay in portugal. So now i am in mozambique, and after 14 days it stopped work because it was unavailable for Mozambique. When it will available for us? I real...
  • alexwarowisk
  • Visitor
  • 3886 Views
  • 3 comments
  • 4 likes
  • Not An Issue
  • 3886 Views
  • 3 comments
  • 4 votes

Screen Saver?

Is there a possibility of a near future update that might include a screen saver option? I listen to spotify for hours on end (through playstation or chromecast) and find that because I run plasma tvs, I get very bad screen burn every time. So a scre...

  • Regular
  • Is there a possibility of a near future update that might include a screen saver option? I listen to spotify for hours on end (through playstation or chromecast) and find that because I run plasma tv...
  • Perth-Perth
  • Visitor
  • 1673 Views
  • 3 comments
  • 16 likes
  • Hardware Partner
  • Not An Issue
  • 1673 Views
  • 3 comments
  • 16 votes

Can't find " in Music" and "Your Top Songs " from past years

When I saw the "Your Top Songs 2016" playlist appear in Spotify, that was the first time I heard of that feature, despite using Spotify since 2013. I also wanted to see what my top songs were in past years. I heard I could go to spotify.com/2015 to f...

  • Casual Listener
  • When I saw the "Your Top Songs 2016" playlist appear in Spotify, that was the first time I heard of that feature, despite using Spotify since 2013. I also wanted to see what my top songs were in past...
  • Intika
  • Music Fan
  • 892 Views
  • 2 comments
  • 2 likes
  • Not An Issue
  • 892 Views
  • 2 comments
  • 2 votes

No info about already added song to a playlist.

When listening to songs in Spotify Web Player there's no such option to see if song is already added to a playlist or not.Fix this!

  • Regular
  • When listening to songs in Spotify Web Player there's no such option to see if song is already added to a playlist or not. Fix this!
  • BauerPhillip24
  • Newbie
  • 763 Views
  • 12 comments
  • 1 likes
  • Playlist Info
    web
    Web Player
  • Not An Issue
  • 763 Views
  • 12 comments
  • 1 votes

Radio isn't working for specific artist

Tested with both Windows 7 using google chrome and Android galaxy s3. To reproduce:Go to artist "evanoff" https://play.spotify.com/artist/4PCN69ecUSvMzxj8juwWSOClick the "..." button to the right of play, select "start radio"Error appears, never work...

  • Casual Listener
  • Tested with both Windows 7 using google chrome and Android galaxy s3.     To reproduce: Go to artist "evanoff" https://play.spotify.com/artist/4PCN69ecUSvMzxj8juwWSO Click the "..." b...
  • Davirus
  • Casual Listener
  • 4667 Views
  • 20 comments
  • 0 likes
  • Android
    Desktop
    Radio
  • Not An Issue
  • 4667 Views
  • 20 comments
  • 0 votes

calificar canciones.

Por que no tengo la posibilidad de calificar y darle "me gusta" o "no me gusta" a una cancion? Si escucho una cancion que no me gusta necesito un boton para informarles que esa cancion especifico no me gusta y que se retire de la musica que escucho.A...

  • Visitor
  • Por que no tengo la posibilidad de calificar y darle "me gusta" o "no me gusta" a una cancion? Si escucho una cancion que no me gusta necesito un boton para informarles que esa cancion especifico no ...
  • AnaArango
  • Visitor
  • 7608 Views
  • 7 comments
  • 5 likes
  • like and dislike
  • Not An Issue
  • 7608 Views
  • 7 comments
  • 5 votes