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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Audiobooks in English

I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have to change my billing address to an English speakin...

  • Casual Listener
  • I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have...
  • colmm
  • Newbie
  • 7811 Views
  • 34 comments
  • 106 likes
  • Not An Issue
  • 7811 Views
  • 34 comments
  • 106 votes

Song marked as explicit plays clean version

Whenever i try to listen to a song from the album "When it's Dark Out" by G-eazy that is marked explicit, it is censored.It only happens on this album, i tested other songs from different artists but they seem to work correctly.

  • Casual Listener
  • Whenever i try to listen to a song from the album "When it's Dark Out" by G-eazy that is marked explicit, it is censored. It only happens on this album, i tested other songs from different artists b...
  • Netflictus
  • Visitor
  • 1189 Views
  • 9 comments
  • 1 likes
  • Not An Issue
  • 1189 Views
  • 9 comments
  • 1 votes

Playlist caching issue

It seems that the caching scheme used does not properly recognize when the playlist is updated (particularly for automatically generated and updated playlists like Discover Weekly) and a restart of the app is required for the playlist to get updated....

  • Casual Listener
  • It seems that the caching scheme used does not properly recognize when the playlist is updated (particularly for automatically generated and updated playlists like Discover Weekly) and a restart of t...
  • mkrep
  • Regular
  • 391 Views
  • 5 comments
  • 1 likes
  • Desktop
    iOS
    Mac
  • Not An Issue
  • 391 Views
  • 5 comments
  • 1 votes

Song by Ivan B missing

I was wondering if anyone could tell me why "Sweaters" by Ivan B was removed from Spotify. I found about the song and downloaded it, but literally the next day it was gone. It's not on Spotify anymore at all. All of his other songs are still up thoug...

  • Casual Listener
  • I was wondering if anyone could tell me why "Sweaters" by Ivan B was removed from Spotify. I found about the song and downloaded it, but literally the next day it was gone. It's not on Spotify anymor...
  • Hubo
  • Spotify Star
  • 5811 Views
  • 12 comments
  • 12 likes
  • Mobile
  • Not An Issue
  • 5811 Views
  • 12 comments
  • 12 votes

Song isn’t available

Dear mods, I have been wanting to listen “Roslyn by Bon Iver & St. Vincent” but can’t find it when I search it. It’s also not on the artists profile, please help!

  • Casual Listener
  • Dear mods, I have been wanting to listen “Roslyn by Bon Iver & St. Vincent” but can’t find it when I search it. It’s also not on the artists profile, please help!
  • Joel-M
  • Composer
  • 7521 Views
  • 6 comments
  • 4 likes
  • Not An Issue
  • 7521 Views
  • 6 comments
  • 4 votes

How can I copy an entire playlist?

Once upon a time it was possible to copy many songs at once, or an entire playlist, and paste it in another playlist (or drag). Now I can't do that anymore. The thing is, I have created a playlist for every year and I have done that since 2013. Now I...

  • Regular
  • Once upon a time it was possible to copy many songs at once, or an entire playlist, and paste it in another playlist (or drag). Now I can't do that anymore.   The thing is, I have created a pl...
  • Joel-M
  • Composer
  • 102622 Views
  • 4 comments
  • 9 likes
  • Playlists
  • Not An Issue
  • 102622 Views
  • 4 comments
  • 9 votes

Student discount

I am trying to get the student discount where you pay 4.99 for Spotify and hulu. When I go to apply it says that they can’t confirm that I’m a student for the school I selected. Which I most certainly am a student.

  • Casual Listener
  • I am trying to get the student discount where you pay 4.99 for Spotify and hulu. When I go to apply it says that they can’t confirm that I’m a student for the school I selected. Which I most certainl...
  • Joel-M
  • Composer
  • 588 Views
  • 4 comments
  • 0 likes
  • Student
    Windows
  • Not An Issue
  • 588 Views
  • 4 comments
  • 0 votes

no chromecast device connection from spotify windows pc

Device:Windows, iPhone 6S, Operating System Version:Windows 10, iOS 9.0Spotify Version:1.0.25.127.g58007b4c Description:from my windows pc i can not see chromecast device from spotify premium. i payed for premium and for chromecast and i would like i...

  • Regular
  •   Device: Windows, iPhone 6S,   Operating System Version: Windows 10, iOS 9.0 Spotify Version: 1.0.25.127.g58007b4c   Description: from my windows pc i can not see chromec...
  • MattSuda
  • Spotify Star
  • 461 Views
  • 3 comments
  • 1 likes
  • Hardware Partner
    Windows
  • Not An Issue
  • 461 Views
  • 3 comments
  • 1 votes

Not every new release in the "New releases"

Hi ! I like to listen to the last relesed. for now 6 month, I listen to every last release. But sometimes, I realize that there is not every last released. And that's often great new release. How do you decide what to display and not ? I'm sure I lis...

  • Casual Listener
  • Hi !  I like to listen to the last relesed. for now 6 month, I listen to every last release. But sometimes, I realize that there is not every last released. And that's often great new release. ...
  • Mario
  • Spotify Legend
  • 347 Views
  • 4 comments
  • 1 likes
  • Windows
  • Not An Issue
  • 347 Views
  • 4 comments
  • 1 votes

Smashing Pumpkins song copyright infringement.

The Smashing Pumpkins' song Bullet With Butterfly Wings is clearly taken by a "group" named Blue Light Special. The song name for it. Is "Still Just a Rat in a Cage". Clearly. I do not own this media. But I believe this is a problem.

  • Casual Listener
  • The Smashing Pumpkins' song Bullet With Butterfly Wings is clearly taken by a "group" named Blue Light Special. The song name for it. Is "Still Just a Rat in a Cage". Clearly. I do not own this media...
  • Krynski307
  • Visitor
  • 8411 Views
  • 12 comments
  • 14 likes
  • Windows
  • Not An Issue
  • 8411 Views
  • 12 comments
  • 14 votes

Spotify available for Mozambique

Hi,I recently used sportify when i stay in portugal.So now i am in mozambique, and after 14 days it stopped work because it was unavailable for Mozambique.When it will available for us?I really like de app.thank youDaniel Santos.

  • Casual Listener
  • Hi, I recently used sportify when i stay in portugal. So now i am in mozambique, and after 14 days it stopped work because it was unavailable for Mozambique. When it will available for us? I real...
  • alexwarowisk
  • Visitor
  • 3801 Views
  • 3 comments
  • 4 likes
  • Not An Issue
  • 3801 Views
  • 3 comments
  • 4 votes

Screen Saver?

Is there a possibility of a near future update that might include a screen saver option? I listen to spotify for hours on end (through playstation or chromecast) and find that because I run plasma tvs, I get very bad screen burn every time. So a scre...

  • Casual Listener
  • Is there a possibility of a near future update that might include a screen saver option? I listen to spotify for hours on end (through playstation or chromecast) and find that because I run plasma tv...
  • Perth-Perth
  • Visitor
  • 1435 Views
  • 3 comments
  • 14 likes
  • Hardware Partner
  • Not An Issue
  • 1435 Views
  • 3 comments
  • 14 votes

Share to Instagram Stories

I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.

  • Casual Listener
  • I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.
  • DiegoHofmeister
  • Newbie
  • 38997 Views
  • 101 comments
  • 73 likes
  • Not An Issue
  • 38997 Views
  • 101 comments
  • 73 votes

Can't find " in Music" and "Your Top Songs " from past years

When I saw the "Your Top Songs 2016" playlist appear in Spotify, that was the first time I heard of that feature, despite using Spotify since 2013. I also wanted to see what my top songs were in past years. I heard I could go to spotify.com/2015 to f...

  • Casual Listener
  • When I saw the "Your Top Songs 2016" playlist appear in Spotify, that was the first time I heard of that feature, despite using Spotify since 2013. I also wanted to see what my top songs were in past...
  • Intika
  • Music Fan
  • 788 Views
  • 2 comments
  • 2 likes
  • Not An Issue
  • 788 Views
  • 2 comments
  • 2 votes

No info about already added song to a playlist.

When listening to songs in Spotify Web Player there's no such option to see if song is already added to a playlist or not.Fix this!

  • Regular
  • When listening to songs in Spotify Web Player there's no such option to see if song is already added to a playlist or not. Fix this!
  • BauerPhillip24
  • Newbie
  • 696 Views
  • 12 comments
  • 1 likes
  • Playlist Info
    web
    Web Player
  • Not An Issue
  • 696 Views
  • 12 comments
  • 1 votes

Radio isn't working for specific artist

Tested with both Windows 7 using google chrome and Android galaxy s3. To reproduce:Go to artist "evanoff" https://play.spotify.com/artist/4PCN69ecUSvMzxj8juwWSOClick the "..." button to the right of play, select "start radio"Error appears, never work...

  • Casual Listener
  • Tested with both Windows 7 using google chrome and Android galaxy s3.     To reproduce: Go to artist "evanoff" https://play.spotify.com/artist/4PCN69ecUSvMzxj8juwWSO Click the "..." b...
  • Davirus
  • Casual Listener
  • 4421 Views
  • 20 comments
  • 0 likes
  • Android
    Desktop
    Radio
  • Not An Issue
  • 4421 Views
  • 20 comments
  • 0 votes

calificar canciones.

Por que no tengo la posibilidad de calificar y darle "me gusta" o "no me gusta" a una cancion? Si escucho una cancion que no me gusta necesito un boton para informarles que esa cancion especifico no me gusta y que se retire de la musica que escucho.A...

  • Visitor
  • Por que no tengo la posibilidad de calificar y darle "me gusta" o "no me gusta" a una cancion? Si escucho una cancion que no me gusta necesito un boton para informarles que esa cancion especifico no ...
  • AnaArango
  • Visitor
  • 7424 Views
  • 7 comments
  • 5 likes
  • like and dislike
  • Not An Issue
  • 7424 Views
  • 7 comments
  • 5 votes

Shuffle Play on playlists still sucks

Device: LG G4 Operating System Version: Android Spotify Version: 5.2.0.855 Description: Shuffle Play on playlists keeps repeating same group of songs, to where I am never able to hear more than 75% of songs on playlists keeps it keeps playing the sam...

  • Casual Listener
  • Device: LG G4   Operating System Version: Android   Spotify Version: 5.2.0.855   Description: Shuffle Play on playlists keeps repeating same group of songs, to where I am never a...
  • sagismo
  • Newbie
  • 4780 Views
  • 19 comments
  • 27 likes
  • Android
  • Not An Issue
  • 4780 Views
  • 19 comments
  • 27 votes

Drill Beat starts playing out of nowhere

I saw this earlier, but couldn’t figure out how to confirm the problem wasn’t fixed. Today my playlists habit started forwarding songs on their own midway through and at least 5 times today and album from Drill Beats starts playing totally unprompted...

  • Casual Listener
  • I saw this earlier, but couldn’t figure out how to confirm the problem wasn’t fixed. Today my playlists habit started forwarding songs on their own midway through and at least 5 times today and album...
  • matzehg
  • Regular
  • 632 Views
  • 4 comments
  • 7 likes
  • Not An Issue
  • 632 Views
  • 4 comments
  • 7 votes

Annoying Trojan Condom Ads

These new Trojan condom ads that have been playing are extremely annoying. I've heard the same one at least ten times today, and while I'm not going to be dramatic and claim the condom commercials are "life destroying" or anything of the sort, they a...

  • Casual Listener
  • These new Trojan condom ads that have been playing are extremely annoying. I've heard the same one at least ten times today, and while I'm not going to be dramatic and claim the condom commercials ar...
  • Misounni
  • Visitor
  • 4806 Views
  • 17 comments
  • 23 likes
  • advertising
    suggestion
    Web Player
  • Not An Issue
  • 4806 Views
  • 17 comments
  • 23 votes