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Ongoing Issues

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Forum Posts

Can't find settings for private mode on new web player

Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!

  • Music Fan
  • Hi!   I can't find the settings for Private Session on the new Spotify Web player! Please help!  
  • PSH89
  • Newbie
  • 21804 Views
  • 23 comments
  • 54 likes
  • Web Player
  • Not An Issue
  • 21804 Views
  • 23 comments
  • 54 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

  • Casual Listener
  • I have a playlist with over 2,000 songs    Shuffle gives me the same 50 songs over and over again!    Depending on how I sort the playlist depends on which 50 songs I get. If ...
  • ChristineVX
  • Newbie
  • 48628 Views
  • 58 comments
  • 158 likes
  • shuffle
  • Not An Issue
  • 48628 Views
  • 58 comments
  • 158 votes

Driving Safety Dismiss Message - URGENT SAFETY CONCERN!

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Casual Listener
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • Knightwhosaysni
  • Visitor
  • 5016 Views
  • 13 comments
  • 25 likes
  • I've got a lot of variety
    iDrive
    Safety Dismiss
  • Not An Issue
  • 5016 Views
  • 13 comments
  • 25 votes

Where is volume normalization for Amazon Alexa?

I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical recordings. Where can I find the volume normalization opt...

  • Casual Listener
  • I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical r...
  • MateusBR
  • Visitor
  • 18717 Views
  • 23 comments
  • 76 likes
  • Alexa
    classical
    Echo
    Echo Dot
    volume
    volume difference
    volume issues
    volume normalization
  • Not An Issue
  • 18717 Views
  • 23 comments
  • 76 votes

Let us FINALLY BLOCK songs/artists/albums

People are asking for this since 5 years.Just let us block or remove songs from lists we didnt create.For example german rap artist most of the time only uplaod their "premium editions", which also include the instrumentals of every song.So 50% of th...

  • Casual Listener
  • People are asking for this since 5 years. Just let us block or remove songs from lists we didnt create. For example german rap artist most of the time only uplaod their "premium editions", whi...
  • foryoublue94
  • Music Fan
  • 3046 Views
  • 9 comments
  • 61 likes
  • Desktop
  • Not An Issue
  • 3046 Views
  • 9 comments
  • 61 votes

Using Echo dot and phone at same time

Hi, I have an amazon echo dot set up at home, and a Spotify family premium account. The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will play through the echo dot if I wish. However, this means that when ...

  • Casual Listener
  • Hi,   I have an amazon echo dot set up at home, and a Spotify family premium account.  The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will p...
  • Davidlisk
  • Visitor
  • 24808 Views
  • 18 comments
  • 12 likes
  • Echo Dot
  • Not An Issue
  • 24808 Views
  • 18 comments
  • 12 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • cubeover
  • Casual Listener
  • 14156 Views
  • 29 comments
  • 30 likes
  • bug
  • Not An Issue
  • 14156 Views
  • 29 comments
  • 30 votes

Spotify Artist: Playlist not showing

Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out:#1- it's made under my spotify account name, not my artist name#2- it's not allowing me...

  • Regular
  • Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out: #1- it's made under my spotify acc...
  • Wolftron80s
  • Newbie
  • 8834 Views
  • 15 comments
  • 3 likes
  • Not An Issue
  • 8834 Views
  • 15 comments
  • 3 votes

Song isn’t available

Dear mods, I have been wanting to listen “Roslyn by Bon Iver & St. Vincent” but can’t find it when I search it. It’s also not on the artists profile, please help!

  • Casual Listener
  • Dear mods, I have been wanting to listen “Roslyn by Bon Iver & St. Vincent” but can’t find it when I search it. It’s also not on the artists profile, please help!
  • faerylui
  • Newbie
  • 11565 Views
  • 7 comments
  • 6 likes
  • Not An Issue
  • 11565 Views
  • 7 comments
  • 6 votes

Top Songs Playlist Doesn’t Have My Top 5?

Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so there had to have been 100 songs that I have played m...

  • Casual Listener
  • Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so th...
  • Vee123
  • Newbie
  • 20095 Views
  • 82 comments
  • 155 likes
  • 2018 wrapped
    Top 100
  • Not An Issue
  • 20095 Views
  • 82 comments
  • 155 votes

Embed Playlist Code in an Email

I am trying to embed the code for a playlist in an email. It initially appears, but then it disappears. I am using mailchimp. Has anyone else had this problem? Do I just have to use a link instead? Thanks!

  • Casual Listener
  • I am trying to embed the code for a playlist in an email. It initially appears, but then it disappears. I am using mailchimp. Has anyone else had this problem? Do I just have to use a link instead? ...
  • thedominica
  • Visitor
  • 12670 Views
  • 6 comments
  • 9 likes
  • Desktop
  • Not An Issue
  • 12670 Views
  • 6 comments
  • 9 votes

Share to Instagram Stories

I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.

  • Casual Listener
  • I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.
  • sejalllll
  • Newbie
  • 41939 Views
  • 103 comments
  • 73 likes
  • Not An Issue
  • 41939 Views
  • 103 comments
  • 73 votes

Wrong Album Art

There is an album I listen to, but it has the completely wrong album art. It also looks like someone chose a photo of a band they liked and kind of squished it in. It also doesn't give credit to all the 'various artists' that contributed to the album...

  • Casual Listener
  • There is an album I listen to, but it has the completely wrong album art. It also looks like someone chose a photo of a band they liked and kind of squished it in. It also doesn't give credit to all ...
  • 1210816432
  • Newbie
  • 247 Views
  • 2 comments
  • 2 likes
  • Mac
  • Not An Issue
  • 247 Views
  • 2 comments
  • 2 votes

Option to unban/unheart artists from dailymix

I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs. Now I can't play daily mix because i don't hear artists that i might like, and t...

  • Casual Listener
  • I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs.   Now I can't play dai...
  • ponakka
  • Casual Listener
  • 421 Views
  • 2 comments
  • 3 likes
  • Android
    dailymix
    Desktop
    iOS
    like
    unlike
  • Not An Issue
  • 421 Views
  • 2 comments
  • 3 votes

Podcasts not updating

My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fantasy Live (9/18 as well).

  • Casual Listener
  • My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fan...
  • BKB73
  • Newbie
  • 5203 Views
  • 11 comments
  • 8 likes
  • podcast
  • Not An Issue
  • 5203 Views
  • 11 comments
  • 8 votes

Possible account hack

Hello. Playlists and songs keep appearing in my Spotify premium account that I haven't selected and wouldn't normally listen to. For instance, I was listening to Clutch on my phone, paused the album, then when I came back to my phone it'd switched to...

  • Casual Listener
  • Hello. Playlists and songs keep appearing in my Spotify premium account that I haven't selected and wouldn't normally listen to. For instance, I was listening to Clutch on my phone, paused the album,...
  • Ali80808
  • Casual Listener
  • 1104 Views
  • 7 comments
  • 1 likes
  • Not An Issue
  • 1104 Views
  • 7 comments
  • 1 votes

Live Chat

Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers?Can somebody share the chat link?

  • Casual Listener
  • Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers? Can somebody share the chat link?
  • carstengiese
  • Casual Listener
  • 116279 Views
  • 47 comments
  • 42 likes
  • live chat
  • Not An Issue
  • 116279 Views
  • 47 comments
  • 42 votes

Saved music unavailable

There has been a persistent issue with saved music on Spotify suddenly 'undownloading' itself. This issue has been going on for over a year. Spotify needs to fix this - and don't tell me to just go to a page with solutions - I've done them. This issu...

  • Regular
  • There has been a persistent issue with saved music on Spotify suddenly 'undownloading'  itself. This issue has been going on for over a year. Spotify needs to fix this - and don't tell me to jus...
  • Caecos
  • Regular
  • 486 Views
  • 2 comments
  • 0 likes
  • Android
  • Not An Issue
  • 486 Views
  • 2 comments
  • 0 votes

Can't add songs to collaborative playlists on Spotify Web Player

Can't add songs to collaborative playlists on Spotify Web Player since a recent update - unless I'm missing it somehow. Either way not obvious at all. Can still do it on phone. Seems an incredibly basic thing to overlook in an update.

  • Casual Listener
  • Can't add songs to collaborative playlists on Spotify Web Player since a recent update - unless I'm missing it somehow. Either way not obvious at all. Can still do it on phone. Seems an incredib...
  • Pook-Terror
  • Casual Listener
  • 6658 Views
  • 11 comments
  • 21 likes
  • collaborative playlists
    Web Player
  • Not An Issue
  • 6658 Views
  • 11 comments
  • 21 votes