Ongoing Issues

Top Songs Playlist Doesn’t Have My Top 5?

Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so there had to have been 100 songs that I have played m...

NateMetz
Casual Listener
Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so th...
2018-12-06 3:28:39 PM
2023-02-17 5:29:29 AM
Vee123
Newbie
19887 Views
82 comments
155 likes
2018 wrapped
Top 100
Not An Issue

19887 Views
82 comments
155 votes

Please stop marking shuffle complaints as "not an issue" or "implemented"

Below is my precise illustration of how the so-called shuffle feature is broken. This is not a problem of people simply not understanding "true randomness". The shuffle feature will keep playing your most popular tracks first and it will keep putting...

bytebodger
Music Fan
Below is my precise illustration of how the so-called shuffle feature is broken. This is not a problem of people simply not understanding "true randomness". The shuffle feature will keep ...
2017-07-26 3:50:38 AM
2017-07-29 5:14:20 PM
Erika
Roadie
14477 Views
7 comments
221 likes
shuffle
Not An Issue

14477 Views
7 comments
221 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

TeeJaywade
Casual Listener
I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If ...
2018-03-20 2:01:44 AM
2023-05-16 2:17:21 AM
kucukfurkan034
Casual Listener
48250 Views
57 comments
153 likes
shuffle
Not An Issue

48250 Views
57 comments
153 votes

Audiobooks in English

I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have to change my billing address to an English speakin...

Yas9
Casual Listener
I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have...
2017-01-13 4:09:02 PM
2020-12-27 11:31:26 AM
colmm
Newbie
10130 Views
34 comments
106 likes
Not An Issue

10130 Views
34 comments
106 votes

Share to Instagram Stories

I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.

jppppp
Casual Listener
I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.
2018-05-03 6:53:14 AM
2022-12-05 12:06:13 PM
sejalllll
Newbie
41744 Views
103 comments
73 likes
Not An Issue

41744 Views
103 comments
73 votes

Where is volume normalization for Amazon Alexa?

I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical recordings. Where can I find the volume normalization opt...

agaliullin
Casual Listener
I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical r...
2018-01-28 1:44:01 PM
2021-12-20 11:47:16 PM
Laxative
Casual Listener
18183 Views
22 comments
75 likes
Alexa
classical
Echo
Echo Dot
volume
volume difference
volume issues
volume normalization
Not An Issue

18183 Views
22 comments
75 votes

Support Google Assistant commands

I should be able to say: "Ok Google" "Play "Discover Weekly" playlist" or "Play "Starred" playlist" And those "Discover Weekly" "Starred" playlist should start playing from Spotify. At the moment thsoe commands simply open the Spotify app and do a se...

SubzeroSC
Roadie
I should be able to say: "Ok Google" "Play "Discover Weekly" playlist" or "Play "Starred" playlist" And those "Discover Weekly" "Starred" playlist should start playing from Spotify...
2017-09-07 12:36:03 PM
2021-01-13 7:49:41 AM
Ryrynz
Music Fan
12625 Views
18 comments
73 likes
Android
Not An Issue

12625 Views
18 comments
73 votes

block genre

Please Make this Happen I am so F-ing sick of seeing Rap fist f-ing thing on my home screen. I Pay a premium price and I can not controle what I see on my home screen. I do not listen RAP-hip-hop or anything related to it yet it is the first thing su...

Jschatz
Casual Listener
Please Make this Happen I am so F-ing sick of seeing Rap fist f-ing thing on my home screen. I Pay a premium price and I can not controle what I see on my home screen. I do not listen RAP-hip-hop or ...
2018-01-26 10:20:57 PM
2018-01-28 2:48:20 PM
SergioDavid
Roadie
2569 Views
1 comments
55 likes
genre
Rap
Not An Issue

2569 Views
1 comments
55 votes

Let us FINALLY BLOCK songs/artists/albums

People are asking for this since 5 years.Just let us block or remove songs from lists we didnt create.For example german rap artist most of the time only uplaod their "premium editions", which also include the instrumentals of every song.So 50% of th...

TCage
Casual Listener
People are asking for this since 5 years. Just let us block or remove songs from lists we didnt create. For example german rap artist most of the time only uplaod their "premium editions", whi...
2017-07-01 2:43:38 PM
2023-08-23 3:50:34 AM
foryoublue94
Music Fan
2933 Views
9 comments
60 likes
Desktop
Not An Issue

2933 Views
9 comments
60 votes

Gapless playback not working with Chromecast Audio

It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this option ruins listening to operas. When will this be fix...

philipjoslin
Casual Listener
It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this opti...
2018-01-05 5:24:44 PM
2018-01-08 2:19:45 AM
Alfredo
Roadie
4623 Views
1 comments
52 likes
iOS
Not An Issue

4623 Views
1 comments
52 votes

Where did search and sorting go?

PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueToday I noticed that I can no longer search or sort in my playlists. Usually I could just scroll to the top and then a bit more to access this but it's complet...

sseebbee95
Casual Listener
Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android My Question or Issue Today I noticed that I can no longer search or sort in my playlists. Usua...
2018-11-30 3:39:26 PM
2019-08-08 3:51:34 PM
Metalx2
Casual Listener
8150 Views
50 comments
40 likes
Not An Issue

8150 Views
50 comments
40 votes

Remove gap between tracks on Google Home

I listen to a lot of live albums, or ones which are intended to play without gaps, and on my Google Home there's an annoying gap between tracks. This isn't an issue on the Alexa integration, just the Google Home. The primary function of my Google Hom...

sjwright86
Regular
I listen to a lot of live albums, or ones which are intended to play without gaps, and on my Google Home there's an annoying gap between tracks. This isn't an issue on the Alexa integration, just the...
2017-08-28 11:23:48 PM
2017-08-30 7:25:33 PM
Aimee_T
Roadie
1908 Views
1 comments
50 likes
Google Home
Not An Issue

1908 Views
1 comments
50 votes

Gapless playback not working with Chromecast Audio

When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps. Examples would be Pink Floyd Dark Side of the Moon, or Beatles Abbey Road. Many classical albums are also recorded without...

russellh1
Music Fan
When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps. Examples would be Pink Floyd Dark Side of the Moon, or Beatles Ab...
2017-11-19 7:53:35 PM
2017-11-22 1:50:52 AM
Alfredo
Roadie
1696 Views
1 comments
44 likes
Not An Issue

1696 Views
1 comments
44 votes

Can't find settings for private mode on new web player

Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!

Jaelan
Music Fan
Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!
2017-04-13 3:14:33 PM
a week ago
SnarkyDuck
Newbie
20994 Views
20 comments
50 likes
Web Player
Not An Issue

20994 Views
20 comments
50 votes

Live Chat

Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers?Can somebody share the chat link?

Lekutsch
Casual Listener
Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers? Can somebody share the chat link?
2017-08-11 1:36:35 PM
2022-04-14 11:02:04 AM
carstengiese
Casual Listener
115087 Views
47 comments
40 likes
live chat
Not An Issue

115087 Views
47 comments
40 votes

Songs keep skipping and pausing randomly

For the past month or so, spotify keeps pausing and skipping songs randomly without any logical pattern on my Samsung A5. The app will be closed, and phone screen locked, in my pocket, and the song will pause, then play, then skip a few, then pause a...

ShaylaO95
Casual Listener
For the past month or so, spotify keeps pausing and skipping songs randomly without any logical pattern on my Samsung A5. The app will be closed, and phone screen locked, in my pocket, and the song w...
2018-03-19 5:08:15 PM
2018-08-03 4:14:16 PM
Chris
Spotify
17940 Views
49 comments
31 likes
Android
Mobile
Not An Issue

17940 Views
49 comments
31 votes

User menu items are not clickable on Linux

Not sure if "User menu" is the right name but it is the menu that contains "Settings", "Account", "Log Out", etc. If you try to click on any of those items in the menu the menu closes but nothing happens. This was reported over a year ago at https://...

chrowe
Casual Listener
Not sure if "User menu" is the right name but it is the menu that contains "Settings", "Account", "Log Out", etc. If you try to click on any of those items in the menu the menu closes but no...
2018-02-12 5:33:43 PM
2018-02-14 9:24:44 PM
Aimee_T
Roadie
909 Views
1 comments
31 likes
Desktop
Linux
Not An Issue

909 Views
1 comments
31 votes

Parental Controls

Is Spotify now able to offer parental controls to prevent children accessing songs with explicit lyrics? I can see this idea was put forward by another user over one year ago so I would think it quite negligent of Spotify not to have addressed this i...

ADB79
Casual Listener
Is Spotify now able to offer parental controls to prevent children accessing songs with explicit lyrics? I can see this idea was put forward by another user over one year ago so I would think it quit...
2018-01-29 9:36:18 PM
2018-01-30 3:07:19 AM
Alfredo
Roadie
7126 Views
1 comments
26 likes
Not An Issue

7126 Views
1 comments
26 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

enslaved2die
Regular
So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
2017-10-04 10:02:30 PM
2023-07-14 11:48:36 AM
cubeover
Casual Listener
13736 Views
29 comments
28 likes
bug
Not An Issue

13736 Views
29 comments
28 votes

adding an album to playlist folder - have to enter playlist name manually

I’m using premium family, HONOR 7, Android 7 plus Samsung Galaxy Tab A (2016) Android 7 If you are adding a complete Album to a playlist folder by three dots … adding to playlist … navigate to target folder … press ‚new playlist‘ you will get the nam...

Juergen-53859
Casual Listener
I’m using premium family, HONOR 7, Android 7 plus Samsung Galaxy Tab A (2016) Android 7 If you are adding a complete Album to a playlist folder by three dots … adding to playlist … nav...
2018-04-03 11:14:10 PM
2018-05-04 2:13:04 AM
Alfredo
Roadie
1726 Views
8 comments
20 likes
Not An Issue

1726 Views
8 comments
20 votes

Spotify Community

Ongoing Issues

Forum Posts

Top Songs Playlist Doesn’t Have My Top 5?

Please stop marking shuffle complaints as "not an issue" or "implemented"

Spotify shuffle sucks

Audiobooks in English

Share to Instagram Stories

Where is volume normalization for Amazon Alexa?

Support Google Assistant commands

block genre

Let us FINALLY BLOCK songs/artists/albums

Gapless playback not working with Chromecast Audio

Where did search and sorting go?

Remove gap between tracks on Google Home

Gapless playback not working with Chromecast Audio

Can't find settings for private mode on new web player

Live Chat

Songs keep skipping and pausing randomly

User menu items are not clickable on Linux

Parental Controls

384Khz still not working.

adding an album to playlist folder - have to enter playlist name manually

Help Wizard

Step 1

Just quickly...

Ongoing Issues