Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Top Songs Playlist Doesn’t Have My Top 5?

Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so there had to have been 100 songs that I have played m...

  • Casual Listener
  • Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so th...
  • jtizzle36
  • Casual Listener
  • 8362 Views
  • 81 comments
  • 154 likes
  • 2018 wrapped
    Top 100
    wrapped
  • Not An Issue
  • 8362 Views
  • 81 comments
  • 154 votes

Please stop marking shuffle complaints as "not an issue" or "implemented"

Below is my precise illustration of how the so-called shuffle feature is broken. This is not a problem of people simply not understanding "true randomness". The shuffle feature will keep playing your most popular tracks first and it will keep putting...

  • Music Fan
  • Below is my precise illustration of how the so-called shuffle feature is broken.  This is not a problem of people simply not understanding "true randomness".  The shuffle feature will keep ...
  • Erika
  • Roadie
  • 10692 Views
  • 7 comments
  • 197 likes
  • shuffle
  • Not An Issue
  • 10692 Views
  • 7 comments
  • 197 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

  • Casual Listener
  • I have a playlist with over 2,000 songs    Shuffle gives me the same 50 songs over and over again!    Depending on how I sort the playlist depends on which 50 songs I get. If ...
  • supavog
  • Newbie
  • 43836 Views
  • 51 comments
  • 143 likes
  • shuffle
  • Not An Issue
  • 43836 Views
  • 51 comments
  • 143 votes

Share to Instagram Stories

I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.

  • Casual Listener
  • I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.
  • DiegoHofmeister
  • Newbie
  • 38382 Views
  • 101 comments
  • 73 likes
  • Not An Issue
  • 38382 Views
  • 101 comments
  • 73 votes

Audiobooks in English

I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have to change my billing address to an English speakin...

  • Casual Listener
  • I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have...
  • colmm
  • Newbie
  • 7413 Views
  • 34 comments
  • 106 likes
  • Not An Issue
  • 7413 Views
  • 34 comments
  • 106 votes

Where is volume normalization for Amazon Alexa?

I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical recordings. Where can I find the volume normalization opt...

  • Casual Listener
  • I use Spotify mostly through my Amazon Echo Dot, and  I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical ...
  • Laxative
  • Newbie
  • 13931 Views
  • 22 comments
  • 68 likes
  • Alexa
    classical
    Echo
    Echo Dot
    volume
    volume difference
    volume issues
    volume normalization
  • Not An Issue
  • 13931 Views
  • 22 comments
  • 68 votes

Support Google Assistant commands

I should be able to say: "Ok Google" "Play "Discover Weekly" playlist" or "Play "Starred" playlist" And those "Discover Weekly" "Starred" playlist should start playing from Spotify. At the moment thsoe commands simply open the Spotify app and do a se...

  • Roadie
  • I should be able to say:   "Ok Google" "Play "Discover Weekly" playlist" or "Play "Starred" playlist" And those " Discover Weekly " " Starred " playlist should start playing from Spo...
  • Ryrynz
  • Music Fan
  • 10687 Views
  • 18 comments
  • 73 likes
  • Android
  • Not An Issue
  • 10687 Views
  • 18 comments
  • 73 votes

Gapless does not work on Chromecast Audio

Gapless playback does not work when connected to a Chromecast Audio. Using either a Nexus 5X running Android 7.0, or an ASUS tablet running Android 4.2.2.Gapless works as expected with normal playback on the devices themselves. Spotify version 6.9.0....

  • Casual Listener
  • Gapless playback does not work when connected to a Chromecast Audio.   Using either a Nexus 5X running Android 7.0, or an ASUS tablet running Android 4.2.2. Gapless works as expected with nor...
  • -rm3_0kyej7rd
  • Newbie
  • 4003 Views
  • 38 comments
  • 86 likes
  • Android
  • Not An Issue
  • 4003 Views
  • 38 comments
  • 86 votes

Where did search and sorting go?

PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueToday I noticed that I can no longer search or sort in my playlists. Usually I could just scroll to the top and then a bit more to access this but it's complet...

  • Casual Listener
  • Plan Premium Country  Sweden Device Samsung Galaxy 8 Operating System Android   My Question or Issue Today I noticed that I can no longer search or sort in my playlists. Usua...
  • Metalx2
  • Casual Listener
  • 5488 Views
  • 50 comments
  • 40 likes
  • Not An Issue
  • 5488 Views
  • 50 comments
  • 40 votes

Repeated Songs on Discover Weekly Playlists

On my Discover Weekly (DW) playlist every week, I get up to 15 songs that I've had previously on DW playlists. As in, there are many songs that have shown up on two or even three of my DW playlists in the last few months. Note: These are all songs I ...

  • Regular
  • On my Discover Weekly (DW) playlist every week, I get up to 15 songs that I've had previously on DW playlists. As in, there are many songs that have shown up on two or even three of my DW playli...
  • Jackpier1
  • Casual Listener
  • 8363 Views
  • 79 comments
  • 82 likes
  • Discover Weekly
    repeat
  • Not An Issue
  • 8363 Views
  • 79 comments
  • 82 votes

block genre

Please Make this Happen I am so F-ing sick of seeing Rap fist f-ing thing on my home screen. I Pay a premium price and I can not controle what I see on my home screen. I do not listen RAP-hip-hop or anything related to it yet it is the first thing su...

  • Casual Listener
  • Please Make this Happen I am so F-ing sick of seeing Rap fist f-ing thing on my home screen. I Pay a premium price and I can not controle what I see on my home screen. I do not listen RAP-hip-hop or ...
  • SergioDavid
  • Roadie
  • 1190 Views
  • 1 comments
  • 52 likes
  • genre
    Rap
  • Not An Issue
  • 1190 Views
  • 1 comments
  • 52 votes

Gapless playback not working with Chromecast Audio

It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this option ruins listening to operas. When will this be fix...

  • Casual Listener
  • It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this opti...
  • Alfredo
  • Roadie
  • 3676 Views
  • 1 comments
  • 48 likes
  • iOS
  • Not An Issue
  • 3676 Views
  • 1 comments
  • 48 votes

30 minutes ad free is a lie..

If I watch an ad for 30 minutes ad free music I'll get an ad sometimes two songs later sometimes 20 minutes later but never a full 30 minutes.

  • Casual Listener
  • If I watch an ad for 30 minutes ad free music I'll get an ad sometimes two songs later sometimes 20 minutes later but never a full 30 minutes.
  • spammenotplease
  • Visitor
  • 17300 Views
  • 35 comments
  • 70 likes
  • Android
  • Not An Issue
  • 17300 Views
  • 35 comments
  • 70 votes

Let us FINALLY BLOCK songs/artists/albums

People are asking for this since 5 years.Just let us block or remove songs from lists we didnt create.For example german rap artist most of the time only uplaod their "premium editions", which also include the instrumentals of every song.So 50% of th...

  • Casual Listener
  • People are asking for this since 5 years. Just let us block or remove songs from lists we didnt create. For example german rap artist most of the time only uplaod their "premium editions", whi...
  • CarlosH76
  • Visitor
  • 2019 Views
  • 8 comments
  • 54 likes
  • Desktop
  • Not An Issue
  • 2019 Views
  • 8 comments
  • 54 votes

Remove gap between tracks on Google Home

I listen to a lot of live albums, or ones which are intended to play without gaps, and on my Google Home there's an annoying gap between tracks. This isn't an issue on the Alexa integration, just the Google Home. The primary function of my Google Hom...

  • Regular
  • I listen to a lot of live albums, or ones which are intended to play without gaps, and on my Google Home there's an annoying gap between tracks. This isn't an issue on the Alexa integration, just the...
  • Aimee_T
  • Roadie
  • 1342 Views
  • 1 comments
  • 49 likes
  • Google Home
  • Not An Issue
  • 1342 Views
  • 1 comments
  • 49 votes

Gapless playback not working with Chromecast Audio

When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps. Examples would be Pink Floyd Dark Side of the Moon, or Beatles Abbey Road. Many classical albums are also recorded without...

  • Music Fan
  • When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps.  Examples would be Pink Floyd Dark Side of the Moon, or Beatles Ab...
  • Alfredo
  • Roadie
  • 861 Views
  • 1 comments
  • 41 likes
  • Hardware Partner
  • Not An Issue
  • 861 Views
  • 1 comments
  • 41 votes

Local files wont cast to Chromecast Audio

Device:Iphone 6 Operating System Version:iOS 9.1 Spotify Version:4.3.0.1426 Description:When I try to play a local file track to Chromecast audio from my iPhone - it says "Can't play this right now". I've also tried to work around this by casting fro...

  • Casual Listener
  • Device: Iphone 6   Operating System Version: iOS 9.1   Spotify Version: 4.3.0.1426   Description: When I try to play a local file track to Chromecast audio from my iPhon...
  • willyroo
  • Casual Listener
  • 6062 Views
  • 24 comments
  • 67 likes
  • iOS
  • Not An Issue
  • 6062 Views
  • 24 comments
  • 67 votes

Can't find settings for private mode on new web player

Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!

  • Music Fan
  • Hi!   I can't find the settings for Private Session on the new Spotify Web player! Please help!  
  • x6060x
  • Newbie
  • 15725 Views
  • 19 comments
  • 43 likes
  • Web Player
  • Not An Issue
  • 15725 Views
  • 19 comments
  • 43 votes

Disconnecting Bluetooth Headset casues a bug.

Device: Sony SVF1521ZSTBOperating System Version: Windows 10 PROSpotify Version: 1.0.24.104.g92a22684Description: Can't continue to play when bluetooth headset disconnects while playing. To reproduce:Open spotify start playing a song.Connect bluetoot...

  • Casual Listener
  • Device:  Sony SVF1521ZSTB Operating System Version:  Windows 10 PRO Spotify Version:  1.0.24.104.g92a22684 Description:  Can't continue to play when bluetooth headset disco...
  • captain12x
  • Newbie
  • 5231 Views
  • 35 comments
  • 57 likes
  • Desktop
    Windows
  • Not An Issue
  • 5231 Views
  • 35 comments
  • 57 votes

Live Chat

Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers?Can somebody share the chat link?

  • Casual Listener
  • Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers? Can somebody share the chat link?
  • carstengiese
  • Casual Listener
  • 108914 Views
  • 47 comments
  • 38 likes
  • live chat
  • Not An Issue
  • 108914 Views
  • 47 comments
  • 38 votes