Ongoing Issues

Top Songs Playlist Doesn’t Have My Top 5?

Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so there had to have been 100 songs that I have played m...

NateMetz
Casual Listener
Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so th...
2018-12-06 3:28:39 PM
2023-02-17 5:29:29 AM
Vee123
Newbie
19324 Views
82 comments
155 likes
2018 wrapped
Top 100
wrapped
Not An Issue

19324 Views
82 comments
155 votes

Please stop marking shuffle complaints as "not an issue" or "implemented"

Below is my precise illustration of how the so-called shuffle feature is broken. This is not a problem of people simply not understanding "true randomness". The shuffle feature will keep playing your most popular tracks first and it will keep putting...

bytebodger
Music Fan
Below is my precise illustration of how the so-called shuffle feature is broken. This is not a problem of people simply not understanding "true randomness". The shuffle feature will keep ...
2017-07-26 3:50:38 AM
2017-07-29 5:14:20 PM
Erika
Roadie
14003 Views
7 comments
214 likes
shuffle
Not An Issue

14003 Views
7 comments
214 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

TeeJaywade
Casual Listener
I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If ...
2018-03-20 2:01:44 AM
2 weeks ago
kucukfurkan034
Casual Listener
47644 Views
57 comments
150 likes
shuffle
Not An Issue

47644 Views
57 comments
150 votes

Audiobooks in English

I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have to change my billing address to an English speakin...

Yas9
Casual Listener
I don't understand why you don't offer other languages in non English speaking countries. I am in Germany but would like to hear audiobooks in English by English authors. It makes no sense why I have...
2017-01-13 4:09:02 PM
2020-12-27 11:31:26 AM
colmm
Newbie
9711 Views
34 comments
106 likes
Not An Issue

9711 Views
34 comments
106 votes

Share to Instagram Stories

I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.

jppppp
Casual Listener
I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.
2018-05-03 6:53:14 AM
2022-12-05 12:06:13 PM
sejalllll
Newbie
41158 Views
103 comments
73 likes
Not An Issue

41158 Views
103 comments
73 votes

Where is volume normalization for Amazon Alexa?

I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical recordings. Where can I find the volume normalization opt...

agaliullin
Casual Listener
I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical r...
2018-01-28 1:44:01 PM
2021-12-20 11:47:16 PM
Laxative
Casual Listener
17050 Views
22 comments
74 likes
Alexa
classical
Echo
Echo Dot
volume
volume difference
volume issues
volume normalization
Not An Issue

17050 Views
22 comments
74 votes

Support Google Assistant commands

I should be able to say: "Ok Google" "Play "Discover Weekly" playlist" or "Play "Starred" playlist" And those "Discover Weekly" "Starred" playlist should start playing from Spotify. At the moment thsoe commands simply open the Spotify app and do a se...

SubzeroSC
Roadie
I should be able to say: "Ok Google" "Play "Discover Weekly" playlist" or "Play "Starred" playlist" And those "Discover Weekly" "Starred" playlist should start playing from Spotify...
2017-09-07 12:36:03 PM
2021-01-13 7:49:41 AM
Ryrynz
Music Fan
12353 Views
18 comments
73 likes
Android
Not An Issue

12353 Views
18 comments
73 votes

Gapless does not work on Chromecast Audio

Gapless playback does not work when connected to a Chromecast Audio. Using either a Nexus 5X running Android 7.0, or an ASUS tablet running Android 4.2.2.Gapless works as expected with normal playback on the devices themselves. Spotify version 6.9.0....

brokensitar
Casual Listener
Gapless playback does not work when connected to a Chromecast Audio. Using either a Nexus 5X running Android 7.0, or an ASUS tablet running Android 4.2.2. Gapless works as expected with nor...
2016-11-25 6:57:13 PM
2019-01-11 6:42:41 AM
-rm3_0kyej7rd
Newbie
7189 Views
38 comments
88 likes
Android
Not An Issue

7189 Views
38 comments
88 votes

Repeated Songs on Discover Weekly Playlists

On my Discover Weekly (DW) playlist every week, I get up to 15 songs that I've had previously on DW playlists. As in, there are many songs that have shown up on two or even three of my DW playlists in the last few months. Note: These are all songs I ...

benmuggsy
Regular
On my Discover Weekly (DW) playlist every week, I get up to 15 songs that I've had previously on DW playlists. As in, there are many songs that have shown up on two or even three of my DW playli...
2016-07-06 1:42:48 PM
2022-01-19 2:49:01 PM
Jackpier1
Casual Listener
10718 Views
79 comments
83 likes
Discover Weekly
repeat
Not An Issue

10718 Views
79 comments
83 votes

block genre

Please Make this Happen I am so F-ing sick of seeing Rap fist f-ing thing on my home screen. I Pay a premium price and I can not controle what I see on my home screen. I do not listen RAP-hip-hop or anything related to it yet it is the first thing su...

Jschatz
Casual Listener
Please Make this Happen I am so F-ing sick of seeing Rap fist f-ing thing on my home screen. I Pay a premium price and I can not controle what I see on my home screen. I do not listen RAP-hip-hop or ...
2018-01-26 10:20:57 PM
2018-01-28 2:48:20 PM
SergioDavid
Roadie
2426 Views
1 comments
53 likes
genre
Rap
Not An Issue

2426 Views
1 comments
53 votes

Where did search and sorting go?

PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueToday I noticed that I can no longer search or sort in my playlists. Usually I could just scroll to the top and then a bit more to access this but it's complet...

sseebbee95
Casual Listener
Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android My Question or Issue Today I noticed that I can no longer search or sort in my playlists. Usua...
2018-11-30 3:39:26 PM
2019-08-08 3:51:34 PM
Metalx2
Casual Listener
7745 Views
50 comments
40 likes
Not An Issue

7745 Views
50 comments
40 votes

30 minutes ad free is a lie..

If I watch an ad for 30 minutes ad free music I'll get an ad sometimes two songs later sometimes 20 minutes later but never a full 30 minutes.

Pruefus
Casual Listener
If I watch an ad for 30 minutes ad free music I'll get an ad sometimes two songs later sometimes 20 minutes later but never a full 30 minutes.
2016-09-01 3:03:11 PM
2021-01-25 6:25:06 PM
spammenotplease
Visitor
19487 Views
35 comments
72 likes
Android
Not An Issue

19487 Views
35 comments
72 votes

Gapless playback not working with Chromecast Audio

It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this option ruins listening to operas. When will this be fix...

philipjoslin
Casual Listener
It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this opti...
2018-01-05 5:24:44 PM
2018-01-08 2:19:45 AM
Alfredo
Roadie
4470 Views
1 comments
51 likes
iOS
Not An Issue

4470 Views
1 comments
51 votes

Let us FINALLY BLOCK songs/artists/albums

People are asking for this since 5 years.Just let us block or remove songs from lists we didnt create.For example german rap artist most of the time only uplaod their "premium editions", which also include the instrumentals of every song.So 50% of th...

TCage
Casual Listener
People are asking for this since 5 years. Just let us block or remove songs from lists we didnt create. For example german rap artist most of the time only uplaod their "premium editions", whi...
2017-07-01 2:43:38 PM
2021-04-03 10:57:31 PM
CarlosH76
Newbie
2715 Views
8 comments
58 likes
Desktop
Not An Issue

2715 Views
8 comments
58 votes

Remove gap between tracks on Google Home

I listen to a lot of live albums, or ones which are intended to play without gaps, and on my Google Home there's an annoying gap between tracks. This isn't an issue on the Alexa integration, just the Google Home. The primary function of my Google Hom...

sjwright86
Regular
I listen to a lot of live albums, or ones which are intended to play without gaps, and on my Google Home there's an annoying gap between tracks. This isn't an issue on the Alexa integration, just the...
2017-08-28 11:23:48 PM
2017-08-30 7:25:33 PM
Aimee_T
Roadie
1812 Views
1 comments
50 likes
Google Home
Not An Issue

1812 Views
1 comments
50 votes

Gapless playback not working with Chromecast Audio

When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps. Examples would be Pink Floyd Dark Side of the Moon, or Beatles Abbey Road. Many classical albums are also recorded without...

russellh1
Music Fan
When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps. Examples would be Pink Floyd Dark Side of the Moon, or Beatles Ab...
2017-11-19 7:53:35 PM
2017-11-22 1:50:52 AM
Alfredo
Roadie
1613 Views
1 comments
42 likes
Hardware Partner
Not An Issue

1613 Views
1 comments
42 votes

Can't find settings for private mode on new web player

Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!

Jaelan
Music Fan
Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!
2017-04-13 3:14:33 PM
2022-02-10 7:42:27 PM
x6060x
Newbie
19946 Views
19 comments
48 likes
Web Player
Not An Issue

19946 Views
19 comments
48 votes

Disconnecting Bluetooth Headset casues a bug.

Device: Sony SVF1521ZSTBOperating System Version: Windows 10 PROSpotify Version: 1.0.24.104.g92a22684Description: Can't continue to play when bluetooth headset disconnects while playing. To reproduce:Open spotify start playing a song.Connect bluetoot...

SasunT
Casual Listener
Device: Sony SVF1521ZSTB Operating System Version: Windows 10 PRO Spotify Version: 1.0.24.104.g92a22684 Description: Can't continue to play when bluetooth headset disco...
2016-03-10 12:12:47 AM
2019-01-27 9:45:22 PM
captain12x
Newbie
7013 Views
35 comments
57 likes
Desktop
Windows
Not An Issue

7013 Views
35 comments
57 votes

Live Chat

Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers?Can somebody share the chat link?

Lekutsch
Casual Listener
Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers? Can somebody share the chat link?
2017-08-11 1:36:35 PM
2022-04-14 11:02:04 AM
carstengiese
Casual Listener
113542 Views
47 comments
39 likes
live chat
Not An Issue

113542 Views
47 comments
39 votes

Songs keep skipping and pausing randomly

For the past month or so, spotify keeps pausing and skipping songs randomly without any logical pattern on my Samsung A5. The app will be closed, and phone screen locked, in my pocket, and the song will pause, then play, then skip a few, then pause a...

ShaylaO95
Casual Listener
For the past month or so, spotify keeps pausing and skipping songs randomly without any logical pattern on my Samsung A5. The app will be closed, and phone screen locked, in my pocket, and the song w...
2018-03-19 5:08:15 PM
2018-08-03 4:14:16 PM
Chris
Spotify
16759 Views
49 comments
31 likes
Android
Mobile
Not An Issue

16759 Views
49 comments
31 votes

Spotify Community

Ongoing Issues

Forum Posts

Top Songs Playlist Doesn’t Have My Top 5?

Please stop marking shuffle complaints as "not an issue" or "implemented"

Spotify shuffle sucks

Audiobooks in English

Share to Instagram Stories

Where is volume normalization for Amazon Alexa?

Support Google Assistant commands

Gapless does not work on Chromecast Audio

Repeated Songs on Discover Weekly Playlists

block genre

Where did search and sorting go?

30 minutes ad free is a lie..

Gapless playback not working with Chromecast Audio

Let us FINALLY BLOCK songs/artists/albums

Remove gap between tracks on Google Home

Gapless playback not working with Chromecast Audio

Can't find settings for private mode on new web player

Disconnecting Bluetooth Headset casues a bug.

Live Chat

Songs keep skipping and pausing randomly

Help Wizard

Step 1

Just quickly...

Ongoing Issues