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Forum Posts

[Apple Carplay] playlists within level 2. folders appear empty

On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder.

  • Casual Listener
  • On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder. 
  • johnjwall
  • Newbie
  • 3233 Views
  • 17 comments
  • 23 likes
  • Carplay
    playlist folders
  • Not Right Now
  • 3233 Views
  • 17 comments
  • 23 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • Vick_vinegar
  • Newbie
  • 11579 Views
  • 54 comments
  • 191 likes
  • podcast
    progress bar
  • Not Right Now
  • 11579 Views
  • 54 comments
  • 191 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • nnarrh
  • Newbie
  • 37378 Views
  • 112 comments
  • 82 likes
  • Other
  • Not Right Now
  • 37378 Views
  • 112 comments
  • 82 votes

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

589BC11A-CEFB-494E-AD41-6562062DF725.jpeg
  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doe...
  • Sam_serif
  • Newbie
  • 6782 Views
  • 34 comments
  • 25 likes
  • Not Right Now
  • 6782 Views
  • 34 comments
  • 25 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 26417 Views
  • 85 comments
  • 52 likes
  • Other
  • Not Right Now
  • 26417 Views
  • 85 comments
  • 52 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Ni4ht
  • Visitor
  • 88738 Views
  • 456 comments
  • 707 likes
  • Android
  • Not Right Now
  • 88738 Views
  • 456 comments
  • 707 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • TonyY83
  • Newbie
  • 19175 Views
  • 151 comments
  • 52 likes
  • Not Right Now
  • 19175 Views
  • 151 comments
  • 52 votes

[Car View] Landscape rotation doesn't work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueThe newest update seems to have completely disabled the auto landscape rotation for Spotify for me, in all screens. As of yesterday it worked fine, but...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue The newest update seems to have completely disabled the auto landscape rota...
  • Luan
  • Spotify Star
  • 7913 Views
  • 34 comments
  • 15 likes
  • Android
    car mode
    landscape mode
  • Not Right Now
  • 7913 Views
  • 34 comments
  • 15 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • Openjaws
  • Visitor
  • 27835 Views
  • 72 comments
  • 289 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 27835 Views
  • 72 comments
  • 289 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • Lifeofroxy
  • Visitor
  • 16983 Views
  • 58 comments
  • 195 likes
  • Desktop
    Web Player
  • Not Right Now
  • 16983 Views
  • 58 comments
  • 195 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • Chu-
  • Newbie
  • 14501 Views
  • 42 comments
  • 42 likes
  • Other
  • Not Right Now
  • 14501 Views
  • 42 comments
  • 42 votes

Ordering Songs In Search - Wrong Song Plays

Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All 2 - in the results list try to play any song : it plays correctly. 3 - now or...

  • Spotify Star
  • Spotify Star
  • Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop   To reproduce :   1 - Make a search : (e.g with the word : boat) / On songs results click ; See All ...
  • Maikomas
  • Newbie
  • 24745 Views
  • 66 comments
  • 188 likes
  • Search failure
  • Not Right Now
  • 24745 Views
  • 66 comments
  • 188 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Spotify Legend
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • ph4uo9yi9pn4jpbafgdt
  • Newbie
  • 9418 Views
  • 41 comments
  • 7 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 9418 Views
  • 41 comments
  • 7 votes

Google Assistant Play Soundtrack in Wrong Language

Plan Premium Country USA Device Pixel 3 Operating System Android My Question or Issue I use Google Assistant frequently to play music on Spotify. There are a bunch of very popular soundtracks that try to listen to but it ends up playing a version fro...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 3 Operating System Android   My Question or Issue I use Google Assistant frequently to play music on Spotify. There are a bunch of very ...
  • Kvazzz
  • Visitor
  • 8091 Views
  • 31 comments
  • 10 likes
  • Mobile
    Other
  • Not Right Now
  • 8091 Views
  • 31 comments
  • 10 votes

''More like ... '' feature stuck with the likes of the same band for weeks

PlanPremiumCountry DeviceXiaomi Operating System Android My Question or IssueHello friends, I am a Premium user on Andriod Phone device. All is peachy and I enjoy the app, although lately there is a spot of trouble. On my Home Spotify screen, there i...

  • Regular
  • Plan Premium Country   Device Xiaomi  Operating System  Android    My Question or Issue Hello friends, I am a Premium user on Andriod Phone device. All is peac...
  • blairybabez
  • Newbie
  • 14672 Views
  • 68 comments
  • 51 likes
  • Not Right Now
  • 14672 Views
  • 68 comments
  • 51 votes

Radio hub and Playlist Radio aren't working properly

Plan Premium Country USA Device iPhoneXR, Windows Desktop Operating System iOS 13.1.2, Windows 10 My Question or Issue Since Daily Mix has disappeared I tried just searching for a specific artist/song that i want to listen to the song/artist radio so...

  • Casual Listener
  •   Plan Premium Country USA Device iPhoneXR, Windows Desktop Operating System iOS 13.1.2, Windows 10   My Question or Issue Since Daily Mix has disappeared I tried just...
  • cocobanyu
  • Newbie
  • 7434 Views
  • 13 comments
  • 17 likes
  • All Platforms
  • Not Right Now
  • 7434 Views
  • 13 comments
  • 17 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Amethyst_isis08
  • Newbie
  • 9331 Views
  • 49 comments
  • 35 likes
  • Not Right Now
  • 9331 Views
  • 49 comments
  • 35 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • David_1989
  • Newbie
  • 64561 Views
  • 389 comments
  • 1104 likes
  • Mobile
    Your Library
  • Not Right Now
  • 64561 Views
  • 389 comments
  • 1104 votes

[Playlists] Sharing playlists with Duo account not working

Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https://support.spotify.com/ie/account_payment_help/premium_du...

  • Casual Listener
  • Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https:...
  • djanniemac
  • Newbie
  • 9977 Views
  • 11 comments
  • 20 likes
  • Premium
  • Not Right Now
  • 9977 Views
  • 11 comments
  • 20 votes