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Ongoing Issues

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Forum Posts

[Desktop] Clicking on album art highlights wrong song in sorted playlists

PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or IssueHello, I have noticed a little issue regarding playlists. Until the last version, if you were playing a playl...

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  • Composer
  • Plan Premium Country Spain Device PC (Windows/MacBook Pro mid-2012) Operating System Windows 10 Enterprise, macOS Mojave 10.4.4   My Question or Issue Hello,   I have noticed a ...
  • jwmann
  • Newbie
  • 38351 Views
  • 342 comments
  • 327 likes
  • Desktop
    Mac
    Windows
  • Not Right Now
  • 38351 Views
  • 342 comments
  • 327 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • 314lnvpl6iopmqfyn4ng
  • Newbie
  • 43016 Views
  • 267 comments
  • 351 likes
  • Android
  • Not Right Now
  • 43016 Views
  • 267 comments
  • 351 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • Littlebugo
  • Newbie
  • 10898 Views
  • 72 comments
  • 55 likes
  • Mobile
  • Not Right Now
  • 10898 Views
  • 72 comments
  • 55 votes

Offline Issue

My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start the app again. When you start it you will be asked to log in, ...

  • Regular
  • My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7.   If Spotify is shut down when the program has been set to "Offline", you will never be able to start ...
  • Chrisfig77
  • Regular
  • 58264 Views
  • 14 comments
  • 412 likes
  • Not Right Now
  • 58264 Views
  • 14 comments
  • 412 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • Vick_vinegar
  • Newbie
  • 11579 Views
  • 54 comments
  • 191 likes
  • podcast
    progress bar
  • Not Right Now
  • 11579 Views
  • 54 comments
  • 191 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
  • Vonamos
  • Newbie
  • 48351 Views
  • 122 comments
  • 274 likes
  • Other
  • Not Right Now
  • 48351 Views
  • 122 comments
  • 274 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • vvspantomvv
  • Newbie
  • 10861 Views
  • 38 comments
  • 208 likes
  • Desktop
  • Not Right Now
  • 10861 Views
  • 38 comments
  • 208 votes

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

  • Casual Listener
  • Plan: Premium (Family) Country: UK Device: Google Home   My Question or Issue   Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
  • AstralCobra
  • Newbie
  • 33312 Views
  • 181 comments
  • 296 likes
  • Other
  • Not Right Now
  • 33312 Views
  • 181 comments
  • 296 votes

[Android] Albums won't load

Plan Premium Country Germany Device Samsung S9 Operating System Android 10 For aboiut 6-8 weeks, I have been getting only a black loading screen in the app, when I select an album, playlist, etc. form a conducted search. I have already tried all the ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung S9 Operating System Android 10   For aboiut 6-8 weeks, I have been getting only a black loading screen in the ap...
  • Johnny89
  • Newbie
  • 26911 Views
  • 154 comments
  • 158 likes
  • Android
  • Not Right Now
  • 26911 Views
  • 154 comments
  • 158 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • a7ndrew
  • Newbie
  • 41654 Views
  • 132 comments
  • 233 likes
  • Not Right Now
  • 41654 Views
  • 132 comments
  • 233 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • agiga99
  • Newbie
  • 28211 Views
  • 174 comments
  • 328 likes
  • Desktop
  • Not Right Now
  • 28211 Views
  • 174 comments
  • 328 votes

Spotify Search Bar - Text Entered Backwards

Plan- FreeCountry- United StatesDevice- MacBook Pro (Retina, 13-inch, Late 2012)Operating System- macOS High Sierra (10.13.4) Issue- Text is entered backward in the search bar. In addition, one is unable to highlight the text with ⌘+A. Steps to Recre...

  • Casual Listener
  • Plan - Free Country - United States Device - MacBook Pro (Retina, 13-inch, Late 2012) Operating System - macOS High Sierra (10.13.4)   Issue - Text is entered backward in the search ba...
  • gd11_be
  • Casual Listener
  • 38554 Views
  • 144 comments
  • 241 likes
  • Not Right Now
  • 38554 Views
  • 144 comments
  • 241 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • rubs
  • Regular
  • 47079 Views
  • 104 comments
  • 135 likes
  • Desktop
    Mac
  • Not Right Now
  • 47079 Views
  • 104 comments
  • 135 votes

Bluetooth Controller in car doesnt skip tracks anymore

Hey, i have a A2 Lite with Android 9 and since i have the mobile phone,my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fin...

  • Casual Listener
  • Hey,   i have a A2 Lite  with Android 9 and since i have the  mobile phone, my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my...
  • Gex2491
  • Visitor
  • 33204 Views
  • 139 comments
  • 189 likes
  • music
  • Not Right Now
  • 33204 Views
  • 139 comments
  • 189 votes

[Android] App crashes when trying to open Die drei ??? artist profile

A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook). I thought it was an issue of my phone the Mate 20 Lite. However, I got a new phone, the Axon 10 Pro, and the issue still p...

  • Spotify Legend
  • A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook).   I thought it was an issue of my phone the Mate 20 Lite. Howe...
  • LuluBlu
  • Visitor
  • 12859 Views
  • 56 comments
  • 119 likes
  • Android
    Mobile
  • Not Right Now
  • 12859 Views
  • 56 comments
  • 119 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Spotify
  • Spotify
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • MihailY
  • Moderator
  • 5193 Views
  • 33 comments
  • 34 likes
  • Mobile
  • Not Right Now
  • 5193 Views
  • 33 comments
  • 34 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • jpalo
  • Casual Listener
  • 9079 Views
  • 45 comments
  • 45 likes
  • Desktop
  • Not Right Now
  • 9079 Views
  • 45 comments
  • 45 votes

Ordering Songs In Search - Wrong Song Plays

Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All 2 - in the results list try to play any song : it plays correctly. 3 - now or...

  • Spotify Star
  • Spotify Star
  • Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop   To reproduce :   1 - Make a search : (e.g with the word : boat) / On songs results click ; See All ...
  • Maikomas
  • Newbie
  • 24746 Views
  • 66 comments
  • 188 likes
  • Search failure
  • Not Right Now
  • 24746 Views
  • 66 comments
  • 188 votes

Spotify playing on Galaxy Watch after phone call, unwanted

UK Galaxy Watch I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the solution just to delete the app off the watch/ phone? Given the option to downla...

  • Casual Listener
  •   UK Galaxy Watch    I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the soluti...
  • Dmartin9
  • Newbie
  • 16679 Views
  • 143 comments
  • 158 likes
  • music
  • Not Right Now
  • 16679 Views
  • 143 comments
  • 158 votes