Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • shayismyname
  • Visitor
  • 30346 Views
  • 169 comments
  • 272 likes
  • Android
  • Not Right Now
  • 30346 Views
  • 169 comments
  • 272 votes

Offline Issue

My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start the app again. When you start it you will be asked to log in, ...

  • Regular
  • My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7.   If Spotify is shut down when the program has been set to "Offline", you will never be able to start ...
  • Chrisfig77
  • Regular
  • 48427 Views
  • 14 comments
  • 397 likes
  • issue
    offline
  • Not Right Now
  • 48427 Views
  • 14 comments
  • 397 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • musiclover93
  • Music Fan
  • 7049 Views
  • 37 comments
  • 190 likes
  • Desktop
  • Not Right Now
  • 7049 Views
  • 37 comments
  • 190 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
  • lukevenable
  • Newbie
  • 31519 Views
  • 120 comments
  • 265 likes
  • Other
  • Not Right Now
  • 31519 Views
  • 120 comments
  • 265 votes

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

  • Casual Listener
  • Plan: Premium (Family) Country: UK Device: Google Home   My Question or Issue   Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
  • AstralCobra
  • Newbie
  • 27056 Views
  • 181 comments
  • 291 likes
  • Other
  • Not Right Now
  • 27056 Views
  • 181 comments
  • 291 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • Yordan
  • Moderator
  • 4197 Views
  • 39 comments
  • 3 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 4197 Views
  • 39 comments
  • 3 votes

[Android] App crashes when trying to open Die drei ??? artist profile

A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook). I thought it was an issue of my phone the Mate 20 Lite. However, I got a new phone, the Axon 10 Pro, and the issue still p...

  • Spotify Legend
  • A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook).   I thought it was an issue of my phone the Mate 20 Lite. Howe...
  • LuluBlu
  • Visitor
  • 11289 Views
  • 56 comments
  • 117 likes
  • Android
    Mobile
  • Not Right Now
  • 11289 Views
  • 56 comments
  • 117 votes

Spotify Search Bar - Text Entered Backwards

Plan- FreeCountry- United StatesDevice- MacBook Pro (Retina, 13-inch, Late 2012)Operating System- macOS High Sierra (10.13.4) Issue- Text is entered backward in the search bar. In addition, one is unable to highlight the text with ⌘+A. Steps to Recre...

  • Casual Listener
  • Plan - Free Country - United States Device - MacBook Pro (Retina, 13-inch, Late 2012) Operating System - macOS High Sierra (10.13.4)   Issue - Text is entered backward in the search ba...
  • gd11_be
  • Newbie
  • 28452 Views
  • 144 comments
  • 240 likes
  • Not Right Now
  • 28452 Views
  • 144 comments
  • 240 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • Kenyarama
  • Newbie
  • 21034 Views
  • 172 comments
  • 326 likes
  • Desktop
  • Not Right Now
  • 21034 Views
  • 172 comments
  • 326 votes

Bluetooth Controller in car doesnt skip tracks anymore

Hey, i have a A2 Lite with Android 9 and since i have the mobile phone,my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fin...

  • Casual Listener
  • Hey,   i have a A2 Lite  with Android 9 and since i have the  mobile phone, my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my...
  • Gex2491
  • Visitor
  • 27818 Views
  • 139 comments
  • 183 likes
  • Music
  • Not Right Now
  • 27818 Views
  • 139 comments
  • 183 votes

Ordering Songs In Search - Wrong Song Plays

Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All 2 - in the results list try to play any song : it plays correctly. 3 - now or...

  • Spotify Star
  • Spotify Star
  • Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop   To reproduce :   1 - Make a search : (e.g with the word : boat) / On songs results click ; See All ...
  • peddlespam
  • Casual Listener
  • 12174 Views
  • 65 comments
  • 185 likes
  • Search failure
  • Not Right Now
  • 12174 Views
  • 65 comments
  • 185 votes

Spotify playing on Galaxy Watch after phone call, unwanted

UK Galaxy Watch I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the solution just to delete the app off the watch/ phone? Given the option to downla...

  • Casual Listener
  •   UK Galaxy Watch    I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the soluti...
  • Dmartin9
  • Newbie
  • 14047 Views
  • 143 comments
  • 157 likes
  • Music
  • Not Right Now
  • 14047 Views
  • 143 comments
  • 157 votes

Garmin Smartwatches not showing BBC Radio Podcasts

Plan Premium Country Germany Device Garmin Fenix 6X My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Podcasts don't appear at all, despite the fact that I follow them on my smartphone. The ...

  • Regular
  • P lan Premium Country Germany   Device Garmin Fenix 6X   My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Po...
  • cshekem
  • Newbie
  • 7976 Views
  • 41 comments
  • 98 likes
  • Other
  • Not Right Now
  • 7976 Views
  • 41 comments
  • 98 votes

Spotify on Android TV lags to death after a while

PlanPremiumCountrySwedenDeviceSony Bravia XF9005 55"Operating SystemAndroid TV My Question or IssueAfter playing a couple of songs Spotify starts lagging, the songs cut in and out and the TV starts getting slower too. Can't turn the TV off, can't go ...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony Bravia XF9005 55" Operating System Android TV   My Question or Issue After playing a couple of songs Spotify starts lagging, the songs cut in an...
  • ThomasK13
  • Casual Listener
  • 12504 Views
  • 68 comments
  • 101 likes
  • Sony
  • Not Right Now
  • 12504 Views
  • 68 comments
  • 101 votes

Last Song in Queue is Invisible

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 12.1 My Question or IssueWhenever I add songs to my queue, the last one doesn’t appear in the list. There is a blank space where it’s should be but I can’t interact with it and the only...

  • Casual Listener
  •   Plan Premium Country United States Device iPhone 8 Operating System iOS 12.1   My Question or Issue Whenever I add songs to my queue, the last one doesn’t appear in the list. ...
  • patar9958
  • Visitor
  • 14046 Views
  • 58 comments
  • 133 likes
  • Not Right Now
  • 14046 Views
  • 58 comments
  • 133 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • goosy073103
  • Newbie
  • 11205 Views
  • 143 comments
  • 49 likes
  • chromecast
  • Not Right Now
  • 11205 Views
  • 143 comments
  • 49 votes

Spotify mutes all sound after pressing pause.

PlanFreeCountry CanadaDeviceMSI GP72Operating SystemWindows 10 My Question or Issue Spotify (only the desktop app, web app works fine) keeps muting everything that makes sound after I pause my music. Background sound plays fine when I play music over...

  • Casual Listener
  • Plan Free Country  Canada Device MSI GP72 Operating System Windows 10  My Question or Issue  Spotify (only the desktop app, web app works fine) keeps muting everything that ma...
  • Hypaboss
  • Visitor
  • 19916 Views
  • 68 comments
  • 154 likes
  • Not Right Now
  • 19916 Views
  • 68 comments
  • 154 votes

Track Information On Car Display Is Out Of Sync

Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car. But the...

  • Casual Listener
  • Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track i...
  • scatmanjohn
  • Newbie
  • 33310 Views
  • 238 comments
  • 165 likes
  • Car
  • Not Right Now
  • 33310 Views
  • 238 comments
  • 165 votes

[Tizen] Samsung Smart TV app volume level too high

Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen app version 1.7.2 My Question or Issue The gain in the Samsung Tizen ...

  • Casual Listener
  • Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen ...
  • jmuffitt
  • Casual Listener
  • 3713 Views
  • 38 comments
  • 31 likes
  • Samsung
    TV
  • Not Right Now
  • 3713 Views
  • 38 comments
  • 31 votes