Ongoing Issues

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

SylviaNZ
Casual Listener
Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync fun...
2020-03-20 10:39:37 PM
2023-07-24 10:23:53 PM
disc_count
Roadie
82160 Views
179 comments
270 likes
Other
Not Right Now

82160 Views
179 comments
270 votes

Streaming issues for Blackpink songs on different devices

As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink. All songs from their latest album has this issue.

Telesto
Casual Listener
As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink. All songs from their latest album has this issue.
2021-02-10 1:56:54 AM
2021-07-23 10:08:37 AM
Mihail
Spotify Legend
40263 Views
82 comments
168 likes
Desktop
Mobile
Not Right Now

40263 Views
82 comments
168 votes

[Desktop] Clicking on album art highlights wrong song in sorted playlists

PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or IssueHello, I have noticed a little issue regarding playlists. Until the last version, if you were playing a playl...

Lousan92
Composer
Plan Premium Country Spain Device PC (Windows/MacBook Pro mid-2012) Operating System Windows 10 Enterprise, macOS Mojave 10.4.4 My Question or Issue Hello, I have noticed a ...
2019-04-29 1:13:58 PM
2021-05-10 12:19:34 AM
jwmann
Newbie
36867 Views
342 comments
326 likes
Desktop
Mac
Windows
Not Right Now

36867 Views
342 comments
326 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

haydnrb7
Casual Listener
Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or what...
2019-01-15 12:47:33 AM
7 hours ago
ebal58
Newbie
39862 Views
254 comments
327 likes
Android
Not Right Now

39862 Views
254 comments
327 votes

Offline Issue

My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start the app again. When you start it you will be asked to log in, ...

Cjo81
Regular
My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start ...
2017-11-17 9:15:30 AM
2022-04-24 5:25:35 AM
Chrisfig77
Regular
54686 Views
14 comments
410 likes
Not Right Now

54686 Views
14 comments
410 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

Smathia1
Gig Goer
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
2020-02-18 3:47:12 PM
2023-07-20 3:10:36 AM
amh140
Regular
10981 Views
53 comments
190 likes
podcast
progress bar
Not Right Now

10981 Views
53 comments
190 votes

[Android] Albums won't load

Plan Premium Country Germany Device Samsung S9 Operating System Android 10 For aboiut 6-8 weeks, I have been getting only a black loading screen in the app, when I select an album, playlist, etc. form a conducted search. I have already tried all the ...

awebs72
Casual Listener
Plan Premium Country Germany Device Samsung S9 Operating System Android 10 For aboiut 6-8 weeks, I have been getting only a black loading screen in the ap...
2020-05-31 11:55:24 PM
2022-10-10 1:26:43 PM
Johnny89
Newbie
25481 Views
154 comments
157 likes
Android
Not Right Now

25481 Views
154 comments
157 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

leviteo
Casual Listener
Plan Premium Country Italy Device Amazon Echo Dot - Italy Operating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
2018-11-15 4:07:10 PM
2023-04-20 10:59:00 PM
Vonamos
Newbie
46246 Views
122 comments
271 likes
Other
Not Right Now

46246 Views
122 comments
271 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

Mortvillain
Regular
Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
2019-09-30 3:35:57 PM
2021-04-08 4:01:47 AM
musiclover93
Music Fan
10240 Views
37 comments
200 likes
Desktop
Not Right Now

10240 Views
37 comments
200 votes

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

wrongpete
Casual Listener
Plan: Premium (Family) Country: UK Device: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
2018-07-25 3:03:19 PM
2022-02-28 1:04:26 AM
AstralCobra
Newbie
32346 Views
181 comments
294 likes
Other
Not Right Now

32346 Views
181 comments
294 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

Jeremy
Spotify
Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
2022-06-17 10:36:58 AM
2022-11-12 11:59:43 AM
MihailY
Moderator
5002 Views
33 comments
34 likes
Mobile
Not Right Now

5002 Views
33 comments
34 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

helpme37
Casual Listener
Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
2020-07-16 5:20:26 PM
2023-02-09 2:48:00 PM
rubs
Regular
44982 Views
104 comments
132 likes
Desktop
Mac
Not Right Now

44982 Views
104 comments
132 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

gmarrouke
Casual Listener
I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
2017-11-02 6:58:00 AM
2023-03-07 4:43:55 AM
agiga99
Newbie
26203 Views
174 comments
327 likes
Desktop
Not Right Now

26203 Views
174 comments
327 votes

Spotify Search Bar - Text Entered Backwards

Plan- FreeCountry- United StatesDevice- MacBook Pro (Retina, 13-inch, Late 2012)Operating System- macOS High Sierra (10.13.4) Issue- Text is entered backward in the search bar. In addition, one is unable to highlight the text with ⌘+A. Steps to Recre...

orwinmc
Casual Listener
Plan - Free Country - United States Device - MacBook Pro (Retina, 13-inch, Late 2012) Operating System - macOS High Sierra (10.13.4) Issue - Text is entered backward in the search ba...
2018-11-27 5:28:30 AM
2021-05-12 6:28:33 PM
gd11_be
Casual Listener
37245 Views
144 comments
241 likes
Not Right Now

37245 Views
144 comments
241 votes

Bluetooth Controller in car doesnt skip tracks anymore

Hey, i have a A2 Lite with Android 9 and since i have the mobile phone,my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fin...

Christian309
Casual Listener
Hey, i have a A2 Lite with Android 9 and since i have the mobile phone, my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my...
2019-05-16 1:43:19 PM
2022-02-09 1:10:09 AM
Gex2491
Visitor
32268 Views
139 comments
188 likes
music
Not Right Now

32268 Views
139 comments
188 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

Yordan
Moderator
Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
2022-01-28 4:32:34 PM
2023-05-16 4:34:32 PM
silverfano
Regular
8248 Views
43 comments
42 likes
Desktop
Not Right Now

8248 Views
43 comments
42 votes

[Android] App crashes when trying to open Die drei ??? artist profile

A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook). I thought it was an issue of my phone the Mate 20 Lite. However, I got a new phone, the Axon 10 Pro, and the issue still p...

Ivan
Spotify Legend
A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook). I thought it was an issue of my phone the Mate 20 Lite. Howe...
2020-05-13 4:30:22 PM
2022-03-25 4:19:38 AM
LuluBlu
Visitor
12492 Views
56 comments
118 likes
Android
Mobile
Not Right Now

12492 Views
56 comments
118 votes

Ordering Songs In Search - Wrong Song Plays

Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All 2 - in the results list try to play any song : it plays correctly. 3 - now or...

Soundofus
Spotify Star
Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All ...
2018-09-21 2:26:43 PM
2023-06-30 11:44:51 AM
Maikomas
Newbie
24151 Views
66 comments
187 likes
Search failure
Not Right Now

24151 Views
66 comments
187 votes

Home page not loading in Desktop and web player - Couldn't find that page error

Desktop app for W10. My homepage is empty. Been like this since last update.

Greggy300
Music Fan
Desktop app for W10. My homepage is empty. Been like this since last update.
2021-04-13 4:55:09 PM
2021-10-22 2:19:11 AM
chudly75
Visitor
21964 Views
46 comments
62 likes
Desktop
Your Library
Not Right Now

21964 Views
46 comments
62 votes

Spotify playing on Galaxy Watch after phone call, unwanted

UK Galaxy Watch I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the solution just to delete the app off the watch/ phone? Given the option to downla...

retrobod
Casual Listener
UK Galaxy Watch I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the soluti...
2018-09-10 11:57:59 PM
2019-02-14 3:18:05 PM
Dmartin9
Newbie
16000 Views
143 comments
157 likes
music
Not Right Now

16000 Views
143 comments
157 votes

Spotify Community

Ongoing Issues

Forum Posts

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Streaming issues for Blackpink songs on different devices

[Desktop] Clicking on album art highlights wrong song in sorted playlists

Issue with storage option switching from SD Card to internal

Offline Issue

Podcast Progress Incorrect on Desktop

[Android] Albums won't load

[Amazon Alexa] Music Stop after 5 songs

[Desktop] Doesn't show accurate number of songs saved anymore

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Radio playback issues

[Mac Desktop] Can't Play Current Song Error Message

[Desktop] Spotify won't resume after pause with bluetooth headphones

Spotify Search Bar - Text Entered Backwards

Bluetooth Controller in car doesnt skip tracks anymore

Sonos speakers not showing up on desktop app

[Android] App crashes when trying to open Die drei ??? artist profile

Ordering Songs In Search - Wrong Song Plays

Home page not loading in Desktop and web player - Couldn't find that page error

Spotify playing on Galaxy Watch after phone call, unwanted

Help Wizard

Step 1

Just quickly...

Ongoing Issues