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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Google Assistant Play Soundtrack in Wrong Language

Plan Premium Country USA Device Pixel 3 Operating System Android My Question or Issue I use Google Assistant frequently to play music on Spotify. There are a bunch of very popular soundtracks that try to listen to but it ends up playing a version fro...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 3 Operating System Android   My Question or Issue I use Google Assistant frequently to play music on Spotify. There are a bunch of very ...
  • Anders02
  • Newbie
  • 5013 Views
  • 30 comments
  • 10 likes
  • Mobile
    Other
  • Not Right Now
  • 5013 Views
  • 30 comments
  • 10 votes

Spotify logo not displaying properly on BMW Connected Drive app.

PlanPremium CountryUK DeviceF31 2013 with the NBT Professional iDrive / 8.8 inch screen.iPhone 5s Operating SystemIOS 12.2 / Spotify Version 8.5.2 My Question or Issue The BMW connected drive Spotify app doesn’t display properly in my car. The app ap...

20190417_183848 (2).jpg P90169185-bmw-connecteddrive-bring-spotify-into-the-car-11-2014-1500px.jpg
  • Casual Listener
  • Plan Premium   Country UK   Device F31 2013 with the NBT Professional iDrive / 8.8 inch screen. iPhone 5s    Operating System IOS 12.2 / Spotify  Version   ...
  • Samcee46
  • Newbie
  • 9880 Views
  • 50 comments
  • 16 likes
  • Other
  • Not Right Now
  • 9880 Views
  • 50 comments
  • 16 votes

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

  • Casual Listener
  • Plan: Premium (Family) Country: UK Device: Google Home   My Question or Issue   Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
  • AstralCobra
  • Newbie
  • 27410 Views
  • 181 comments
  • 291 likes
  • Other
  • Not Right Now
  • 27410 Views
  • 181 comments
  • 291 votes

Bluetooth Controller in car doesnt skip tracks anymore

Hey, i have a A2 Lite with Android 9 and since i have the mobile phone,my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fin...

  • Casual Listener
  • Hey,   i have a A2 Lite  with Android 9 and since i have the  mobile phone, my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my...
  • Gex2491
  • Visitor
  • 27870 Views
  • 139 comments
  • 183 likes
  • Music
  • Not Right Now
  • 27870 Views
  • 139 comments
  • 183 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • kimvic
  • Newbie
  • 9003 Views
  • 50 comments
  • 183 likes
  • podcast
    progress bar
  • Not Right Now
  • 9003 Views
  • 50 comments
  • 183 votes

[Android][Bluetooth] Metadata is not transmitted

Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-party device) Additional information: We're collecting inf...

  • Spotify Legend
  • Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-par...
  • josehumberto91
  • Visitor
  • 85762 Views
  • 586 comments
  • 195 likes
  • Android
    bluetooth
    bug
    metadata
  • Not Right Now
  • 85762 Views
  • 586 comments
  • 195 votes

New Home Screen Update (i.e"Good Afternoon" Playlist) not working

I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still doesn't see it. Plan Premium Country Philippines Devi...

  • Casual Listener
  • I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still do...
  • Amayy
  • Rising Star 4
  • 3953 Views
  • 12 comments
  • 17 likes
  • iOS
  • Not Right Now
  • 3953 Views
  • 12 comments
  • 17 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 68320 Views
  • 87 comments
  • 607 likes
  • Not Right Now
  • 68320 Views
  • 87 comments
  • 607 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • pavagen
  • Casual Listener
  • 6146 Views
  • 43 comments
  • 28 likes
  • Not Right Now
  • 6146 Views
  • 43 comments
  • 28 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 18261 Views
  • 83 comments
  • 226 likes
  • iOS
    Mobile
  • Not Right Now
  • 18261 Views
  • 83 comments
  • 226 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • Queen127
  • Newbie
  • 30441 Views
  • 24 comments
  • 11 likes
  • Not Right Now
  • 30441 Views
  • 24 comments
  • 11 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Moderator
  • 53444 Views
  • 188 comments
  • 290 likes
  • Hardware Partner
    Other
    Samsung
  • Not Right Now
  • 53444 Views
  • 188 comments
  • 290 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • Zman97
  • Newbie
  • 27209 Views
  • 137 comments
  • 884 likes
  • Not Right Now
  • 27209 Views
  • 137 comments
  • 884 votes

Removing currently playing song from a playlist and reordering the queue breaks it

Hey everyone, We've received reports that removing the currently playing song from the playlist and reordering the queue breaks it. Thanks to @qiiwexc for providing a video of the issue!

  • Spotify Legend
  • Hey everyone,   We've received reports that removing the currently playing song from the playlist and reordering the queue breaks it.   Thanks to @qiiwexc for providing...
  • Mihail
  • Spotify Legend
  • 5254 Views
  • 6 comments
  • 10 likes
  • Other
    Your Library
  • Not Right Now
  • 5254 Views
  • 6 comments
  • 10 votes

[Car View] Landscape rotation doesn't work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueThe newest update seems to have completely disabled the auto landscape rotation for Spotify for me, in all screens. As of yesterday it worked fine, but...

  • Casual Listener
  • P lan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue The newest update seems to have completely disabled the auto landscape rot...
  • NitroExpress
  • Newbie
  • 5305 Views
  • 31 comments
  • 12 likes
  • Android
    car mode
    landscape mode
  • Not Right Now
  • 5305 Views
  • 31 comments
  • 12 votes

'What's new' icon is missing on mobile

Hey folks, We're receiving reports from users in some markets that the bell icon (What's New feed) is gone from their homepage. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from users in some markets that the bell icon (What's New feed) is gone from their homepage.   If you’re experiencing this issue, make...
  • Maximiron
  • Newbie
  • 1519 Views
  • 12 comments
  • 10 likes
  • Mobile
  • Not Right Now
  • 1519 Views
  • 12 comments
  • 10 votes

[Playlists] Sharing playlists with Duo account not working

Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https://support.spotify.com/ie/account_payment_help/premium_du...

  • Casual Listener
  • Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https:...
  • 126247305
  • Newbie
  • 9026 Views
  • 10 comments
  • 18 likes
  • Premium
  • Not Right Now
  • 9026 Views
  • 10 comments
  • 18 votes

Spotify hangs when audio device is changed on Xonar U7

Device: WindowsOperating System Version: Windows 10 Pro (64 bit)Spotify Version: 1.0.27.75Description: Spotify stops playing once the audio output channel is switched from the Xonar U7. Usually Spotify also stops responding to mouse input. If Spotify...

  • Casual Listener
  • Device:  Windows Operating System Version:  Windows 10 Pro (64 bit) Spotify Version:  1.0.27.75 Description:  Spotify stops playing once the audio output channel is switche...
  • luifire
  • Casual Listener
  • 1911 Views
  • 20 comments
  • 4 likes
  • Desktop
    Windows
  • Not Right Now
  • 1911 Views
  • 20 comments
  • 4 votes

Advanced search bug

Advanced search does not seem to be working properly on Windows Desktop App (1.0.74.380.g1fcff12a (Windows Store version)) I have tried the following: "label:atomnation AND year:2018" and no results are yielded.This feature works flawlessly on the we...

  • Casual Listener
  • Advanced search does not seem to be working properly on Windows Desktop App (1.0.74.380.g1fcff12a (Windows Store version))   I have tried the following: "label:atomnation AND year:2018" and no...
  • Drainspotting
  • Newbie
  • 1066 Views
  • 9 comments
  • 9 likes
  • advanced search
    Search
  • Not Right Now
  • 1066 Views
  • 9 comments
  • 9 votes

Daily mix disappeared after Premium upgrade

PlanPremiumCountryIndiaDeviceXiaomi MI A2Operating SystemAndroid Pie My Question or IssueI signed up to Spotify as a free user at first and after choosing my preferred artists I got Daily Mixes appearing on my home screen. After few listens I upgrade...

  • Casual Listener
  • Plan Premium Country India Device Xiaomi MI A2 Operating System Android Pie   My Question or Issue I signed up to Spotify as a free user at first and after choosing my preferred arti...
  • Stroopy
  • Visitor
  • 7601 Views
  • 44 comments
  • 45 likes
  • Not Right Now
  • 7601 Views
  • 44 comments
  • 45 votes