Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Last Song in Queue is Invisible

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 12.1 My Question or IssueWhenever I add songs to my queue, the last one doesn’t appear in the list. There is a blank space where it’s should be but I can’t interact with it and the only...

  • Casual Listener
  •   Plan Premium Country United States Device iPhone 8 Operating System iOS 12.1   My Question or Issue Whenever I add songs to my queue, the last one doesn’t appear in the list. ...
  • patar9958
  • Visitor
  • 17356 Views
  • 58 comments
  • 133 likes
  • Not Right Now
  • 17356 Views
  • 58 comments
  • 133 votes

Spotify on Android TV lags to death after a while

PlanPremiumCountrySwedenDeviceSony Bravia XF9005 55"Operating SystemAndroid TV My Question or IssueAfter playing a couple of songs Spotify starts lagging, the songs cut in and out and the TV starts getting slower too. Can't turn the TV off, can't go ...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony Bravia XF9005 55" Operating System Android TV   My Question or Issue After playing a couple of songs Spotify starts lagging, the songs cut in an...
  • khalit15
  • Newbie
  • 13658 Views
  • 69 comments
  • 103 likes
  • Sony
  • Not Right Now
  • 13658 Views
  • 69 comments
  • 103 votes

Track Information On Car Display Is Out Of Sync

Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car. But the...

  • Casual Listener
  • Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track i...
  • Cruser_88
  • Casual Listener
  • 44947 Views
  • 243 comments
  • 165 likes
  • Car
  • Not Right Now
  • 44947 Views
  • 243 comments
  • 165 votes

Recently played artist not updating

PlanPremiumCountryItalyDevicedesktop Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy recently played artists isn't updating on my public page.

  • Regular
  • Plan Premium Country Italy Device desktop  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My recently played artists isn't updating on my pub...
  • Peter
  • Spotify Legend
  • 3503 Views
  • 2 comments
  • 106 likes
  • Account
  • Not Right Now
  • 3503 Views
  • 2 comments
  • 106 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Jack_H_Park
  • Casual Listener
  • 28093 Views
  • 94 comments
  • 98 likes
  • Music
  • Not Right Now
  • 28093 Views
  • 94 comments
  • 98 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • Fabiandoz
  • Casual Listener
  • 14792 Views
  • 150 comments
  • 51 likes
  • chromecast
  • Not Right Now
  • 14792 Views
  • 150 comments
  • 51 votes

Daily Drive using wrong city

I am using Spotify Premium on iOS and have set my concert location to Minneapolis, however, in the daily drive playlist all of the content that shows up is for Chicago. How can I get this fixed? note; the concert location of Minneapolis has been set ...

  • Casual Listener
  • I am using Spotify Premium on iOS and have set my concert location to Minneapolis, however, in the daily drive playlist all of the content that shows up is for Chicago. How can I get this fixed? &n...
  • PattonD
  • Newbie
  • 10968 Views
  • 60 comments
  • 89 likes
  • Discover
    iOS
  • Not Right Now
  • 10968 Views
  • 60 comments
  • 89 votes

Auto Rotate to Landscape Stopped Working

PlanPremiumCountryUS DeviceSamsung Galaxy S8 My Question or IssueStarting this week, the app stopped auto rotating to landscape view on the current song page. On any other page, it works like normal and goes to landscape. I have restarted my phone, r...

  • Casual Listener
  • Plan Premium Country US   Device Samsung Galaxy S8     My Question or Issue Starting this week, the app stopped auto rotating to landscape view on the current song page. On a...
  • dbongard
  • Music Fan
  • 14230 Views
  • 110 comments
  • 119 likes
  • Not Right Now
  • 14230 Views
  • 110 comments
  • 119 votes

Aether Cone not displaying in device list.

PlanPremiumCountryUKOperating SystemAndroid My Question or IssueAfter the recent Spotify updates my Aether Cone speaker is no longer displayed in the list of devices. I have tried with 3 different phones.I have done a factory reset on the speaker, re...

  • Casual Listener
  • Plan Premium Country UK Operating System Android   My Question or Issue After the recent Spotify updates my Aether Cone speaker is no longer displayed in the list of devices. I have trie...
  • Edwardb
  • Newbie
  • 12617 Views
  • 106 comments
  • 80 likes
  • Aether Cone
    spotify connect
  • Not Right Now
  • 12617 Views
  • 106 comments
  • 80 votes

[Tizen] Samsung Smart TV app volume level too high

Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen app version 1.7.2 My Question or Issue The gain in the Samsung Tizen ...

  • Casual Listener
  • Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen ...
  • jmuffitt
  • Casual Listener
  • 4517 Views
  • 38 comments
  • 33 likes
  • Samsung
    TV
  • Not Right Now
  • 4517 Views
  • 38 comments
  • 33 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • LoveBomber
  • Visitor
  • 12668 Views
  • 40 comments
  • 38 likes
  • Other
  • Not Right Now
  • 12668 Views
  • 40 comments
  • 38 votes

Gapless playback on Google Home

Please refer to my previous post here. I'm reopening this because I keep getting upvoted, the issue is very annoying and it is seriously going to force me to use a competitor's streaming service. Ok, I want to emphasize that I'm referring to gapless ...

  • Regular
  • Please refer to my previous post here. I'm reopening this because I keep getting upvoted, the issue is very annoying and it is seriously going to force me to use a competitor's streaming service. &n...
  • Alfredo
  • Roadie
  • 5721 Views
  • 1 comments
  • 126 likes
  • gapless playback
    Google Home
  • Not Right Now
  • 5721 Views
  • 1 comments
  • 126 votes

[Tizen] Can't play downloaded playlists while in offline mode

Plan Premium Country Germany Device Samsung Galaxy Watch Active 2 / Galaxy Note 10 Operating System Tizen / Android Q My Question or Issue I recenty got a new Galaxy Watch Active 2. In the Spotify app on the watch, I downloaded playlists to listen to...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy Watch Active 2 / Galaxy Note 10  Operating System Tizen / Android Q   My Question or Issue I recenty got a new Galaxy ...
  • Schummy73
  • Newbie
  • 22329 Views
  • 87 comments
  • 50 likes
  • Other
  • Not Right Now
  • 22329 Views
  • 87 comments
  • 50 votes

Spotify playlists & folders missing when I expand folders?

so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the black background remains. The playlists and folders a...

  • Roadie
  • so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the bl...
  • 11128885013
  • Visitor
  • 6945 Views
  • 122 comments
  • 47 likes
  • Not Right Now
  • 6945 Views
  • 122 comments
  • 47 votes

Rewinding podcasts or listening to played podcasts not possible

At this time, I am unable to rewind or listen again to previously listened podcasts. When I try to play them again, the playlist/finished episode jumps to the next one. I couldn't find anything in support or help.Any assistance is appreciated!ThanksD...

  • Regular
  • At this time, I am unable to rewind or listen again to previously listened podcasts. When I try to play them again, the playlist/finished episode jumps to the next one. I couldn't find anything in su...
  • Hillsboroid
  • Visitor
  • 7561 Views
  • 17 comments
  • 83 likes
  • placement
    Podcasts
    rewinding
  • Not Right Now
  • 7561 Views
  • 17 comments
  • 83 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • stet
  • Casual Listener
  • 6564 Views
  • 40 comments
  • 5 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 6564 Views
  • 40 comments
  • 5 votes

[Web Player] Podcast Skip 15s button is missing

Plan Premium Country USA Device HP Laptop Operating System Windows 10 My Question or Issue I'm on chrome and open spotify to start off my workday and the 15s skip is missing to listen to my podcasts. I reloaded the page, rebooted the computer and lis...

  • Casual Listener
  • Plan Premium Country USA   Device HP Laptop Operating System Windows 10   My Question or Issue I'm on chrome and open spotify to start off my workday and the 15s skip ...
  • Simpleuser
  • Casual Listener
  • 3781 Views
  • 14 comments
  • 27 likes
  • Web Player
  • Not Right Now
  • 3781 Views
  • 14 comments
  • 27 votes

Saved songs do not show as saved on Album or Artist pages

PlanAllCountry AllDeviceAllOperating SystemAll My Question or IssueSongs that have already been added to library appear as unadded in artist pages (and elsewhere). Either Spotify has a terrible data model or they don't care about their users. Or perh...

  • Casual Listener
  • Plan All Country  All Device All Operating System All   My Question or Issue Songs that have already been added to library appear as unadded in artist pages (and elsewhere). Eithe...
  • drumbum6
  • Casual Listener
  • 15212 Views
  • 62 comments
  • 79 likes
  • bug
    data model
  • Not Right Now
  • 15212 Views
  • 62 comments
  • 79 votes

Gear S3 - Tizen 3.0 - No way to permanently stop playback

In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application). If you are done listening to music, and decide to ...

  • Casual Listener
  • In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application)....
  • user-removed
  • Not applicable
  • 12174 Views
  • 109 comments
  • 94 likes
  • bug
    Gear S3
    tizen
  • Not Right Now
  • 12174 Views
  • 109 comments
  • 94 votes

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

589BC11A-CEFB-494E-AD41-6562062DF725.jpeg
  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music d...
  • seankmoran
  • Newbie
  • 3873 Views
  • 31 comments
  • 18 likes
  • Not Right Now
  • 3873 Views
  • 31 comments
  • 18 votes