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Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 23299 Views
  • 85 comments
  • 49 likes
  • Other
  • Not Right Now
  • 23299 Views
  • 85 comments
  • 49 votes

Garmin Zumo connection issue

PlanFamily DeviceOnePlus 3TGarmin Zumo 595Operating SystemAndroid 8.0.0 My Question or IssueGarmin Zumo 595 connection to Spotify on my OnePlus 3T was working well with Spotify 8.4.77.779.Since last Spotify update, connection always fails.I reinstall...

  • Casual Listener
  • Plan Family   Device OnePlus 3T Garmin Zumo 595 Operating System Android 8.0.0   My Question or Issue Garmin Zumo 595 connection to Spotify on my OnePlus 3T was working well ...
  • turbodj
  • Newbie
  • 15283 Views
  • 88 comments
  • 48 likes
  • music
    Other
  • Not Right Now
  • 15283 Views
  • 88 comments
  • 48 votes

Android App: Transmit Track Info via Bluetooth

Hi since this week, spotify shows me the wrong title via bluetoothExample: 1. Song - Song Title 1.2. Song - shows song title 1.3. song - shows song title 2.4. Song - shows Sing title 3. I'm not the only one with this problem.See:https://community.spo...

  • Casual Listener
  • Hi    since this week, spotify shows me the wrong title via bluetooth Example:   1. Song - Song Title 1. 2. Song - shows song title 1. 3. song - shows song title 2. 4...
  • Theepstar
  • Newbie
  • 17259 Views
  • 111 comments
  • 48 likes
  • Android
    bluetooth
  • Not Right Now
  • 17259 Views
  • 111 comments
  • 48 votes

Spotify playlists & folders missing when I expand folders?

so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the black background remains. The playlists and folders a...

  • Roadie
  • so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the bl...
  • 11128885013
  • Visitor
  • 8262 Views
  • 122 comments
  • 47 likes
  • Not Right Now
  • 8262 Views
  • 122 comments
  • 47 votes

[BUG][ANDROID]Storage usage reported incorrectly

I am having exactly the same issue as that was originally reported here Have spotify cache installed to the SD card that is in the phone and spotify is reporting it to internal memory as well as SD card for downloaded data. I have tried to formatting...

Screenshot_20170522-111640.png Screenshot_20170522-111651.png Screenshot_20170522-113304.png Screenshot_20170522-113135.png
  • Casual Listener
  • I am having exactly the same issue as that was originally reported here   Have spotify cache installed to the SD card that is in the phone and spotify is reporting it to internal memory as wel...
  • Chris
  • Spotify
  • 14952 Views
  • 92 comments
  • 47 likes
  • add photos
  • Not Right Now
  • 14952 Views
  • 92 comments
  • 47 votes

Daily Mixes/ Discover Weekly/Release Radar Are Not On Demand on Free

PlanFreeCountry DeviceHuawei P20 LiteOperating SystemAndroid OreoMy Question or IssueI have seen topics opened about this issue, but i haven't seen a proper solution to it. It looks like Spotify doesn't seem to care about it either. The problem is si...

  • Casual Listener
  • Plan Free Country   Device Huawei P20 Lite Operating System Android Oreo My Question or Issue I have seen topics opened about this issue, but i haven't seen a proper solution to it...
  • Daisy
  • Spotify Legend
  • 5583 Views
  • 18 comments
  • 46 likes
  • Not Right Now
  • 5583 Views
  • 18 comments
  • 46 votes

Daily mix disappeared after Premium upgrade

PlanPremiumCountryIndiaDeviceXiaomi MI A2Operating SystemAndroid Pie My Question or IssueI signed up to Spotify as a free user at first and after choosing my preferred artists I got Daily Mixes appearing on my home screen. After few listens I upgrade...

  • Casual Listener
  • Plan Premium Country India Device Xiaomi MI A2 Operating System Android Pie   My Question or Issue I signed up to Spotify as a free user at first and after choosing my preferred artist...
  • Stroopy
  • Visitor
  • 8394 Views
  • 44 comments
  • 45 likes
  • Not Right Now
  • 8394 Views
  • 44 comments
  • 45 votes

Android Auto Spotify track info not updated via Bluetooth (AVRCP 1.4) when OS is Android 8.0 Oreo

Issue: Android Auto Spotify track info not updated via Bluetooth (AVRCP) when OS is Android 8.0 Oreo Spotify by using Android Auto and it works and the first track info is OK, but the track info is stuck there, no updates are send to the Ford SYNC2 c...

  • Casual Listener
  • Issue: Android Auto Spotify track info not updated via Bluetooth (AVRCP) when OS is Android 8.0 Oreo   Spotify by using Android Auto and it works and the first track info is OK, but the track ...
  • XavierDee
  • Newbie
  • 5661 Views
  • 25 comments
  • 44 likes
  • Android
  • Not Right Now
  • 5661 Views
  • 25 comments
  • 44 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • jpalo
  • Casual Listener
  • 8623 Views
  • 45 comments
  • 43 likes
  • Desktop
  • Not Right Now
  • 8623 Views
  • 45 comments
  • 43 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • Chu-
  • Newbie
  • 14107 Views
  • 42 comments
  • 42 likes
  • Other
  • Not Right Now
  • 14107 Views
  • 42 comments
  • 42 votes

[Mobile] Cover art renders incomplete for offline songs

Plan Premium Country Mexico Device Moto E4 Operating System Android Nougat (7.1.1) Spotify Version: 8.5.13.676 My Question or Issue When downloading files, their album art renders incomplete, showing chunks in black. Tried clearing cache, redownloadi...

Screenshot_20191106-224314.png
  • Casual Listener
  •   Plan Premium Country Mexico Device Moto E4 Operating System Android Nougat (7.1.1)   Spotify Version: 8.5.13.676   My Question or Issue When downloading ...
  • Elena
  • Moderator
  • 10315 Views
  • 67 comments
  • 41 likes
  • album art
    Download error
    incomplete
  • Not Right Now
  • 10315 Views
  • 67 comments
  • 41 votes

[Tizen] Samsung Smart TV app volume level too high

Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen app version 1.7.2 My Question or Issue The gain in the Samsung Tizen ...

  • Casual Listener
  • Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen ...
  • jmuffitt
  • Casual Listener
  • 5692 Views
  • 38 comments
  • 35 likes
  • Samsung
    TV
  • Not Right Now
  • 5692 Views
  • 38 comments
  • 35 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Amethyst_isis08
  • Newbie
  • 8847 Views
  • 49 comments
  • 35 likes
  • Not Right Now
  • 8847 Views
  • 49 comments
  • 35 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Spotify
  • Spotify
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • MihailY
  • Moderator
  • 5090 Views
  • 33 comments
  • 34 likes
  • Mobile
  • Not Right Now
  • 5090 Views
  • 33 comments
  • 34 votes

Issues with Android and BMW ConnectedDrive

Hi, A few weeks ago I switched from an iPhone to Android. And I was glad to see that the spotify app is now available in BMW ConnectedDrive for Android as well. But the integration appears to be very buggy. I was wondering if anyone else is having th...

  • Regular
  • Hi,   A few weeks ago I switched from an iPhone to Android. And I was glad to see that the spotify app is now available in BMW ConnectedDrive for Android as well.   But the integra...
  • genericstrobist
  • Casual Listener
  • 9367 Views
  • 20 comments
  • 33 likes
  • Android
    BMW
    ConnectedDrive
  • Not Right Now
  • 9367 Views
  • 20 comments
  • 33 votes

[iOS] Queue scroll is too fast and laggy

Plan Premium Country Canada Device iphone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When scrolling the queued songs to adjust their order, the list will go extremely fast and become unmanageable. Very easy to lo...

  • Casual Listener
  • Plan Premium Country Canada Device iphone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When scrolling the queued songs to adjust th...
  • geozuf
  • Casual Listener
  • 6148 Views
  • 31 comments
  • 32 likes
  • iOS
  • Not Right Now
  • 6148 Views
  • 31 comments
  • 32 votes

Volume slider is buggy and skips back and forth

Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...

spotify.gif
  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I chang...
  • september-928
  • Newbie
  • 8343 Views
  • 26 comments
  • 30 likes
  • Windows
  • Not Right Now
  • 8343 Views
  • 26 comments
  • 30 votes

[Web Player] Podcast Skip 15s button is missing

Plan Premium Country USA Device HP Laptop Operating System Windows 10 My Question or Issue I'm on chrome and open spotify to start off my workday and the 15s skip is missing to listen to my podcasts. I reloaded the page, rebooted the computer and lis...

  • Casual Listener
  • Plan Premium Country USA   Device HP Laptop Operating System Windows 10   My Question or Issue I'm on chrome and open spotify to start off my workday and the 15s skip ...
  • Simpleuser
  • Casual Listener
  • 4079 Views
  • 14 comments
  • 28 likes
  • Web Player
  • Not Right Now
  • 4079 Views
  • 14 comments
  • 28 votes

[Desktop] [MacOS] Unable to scroll with arrow keys & scroll bar missing from side bar

Hello, I am having an issue with Spotify where none of the scroll functions are working. For example, if you take a look at the attached screenshot, I cannot scrool down to see the "Popular" tracks or anything below it. I can click on the "Overview,"...

  • Casual Listener
  • Hello,    I am having an issue with Spotify where none of the scroll functions are working. For example, if you take a look at the attached screenshot, I cannot scrool down to see the "...
  • ambientmusiclov
  • Newbie
  • 10800 Views
  • 92 comments
  • 28 likes
  • Desktop
    Mac
    Scroll
  • Not Right Now
  • 10800 Views
  • 92 comments
  • 28 votes

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

  • Casual Listener
  • My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...
  • 1248107902
  • Newbie
  • 6552 Views
  • 43 comments
  • 27 likes
  • daily wellness
    mixes
  • Not Right Now
  • 6552 Views
  • 43 comments
  • 27 votes