Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

589BC11A-CEFB-494E-AD41-6562062DF725.jpeg
  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music d...
  • seankmoran
  • Newbie
  • 3885 Views
  • 31 comments
  • 18 likes
  • Not Right Now
  • 3885 Views
  • 31 comments
  • 18 votes

[Android][Bluetooth] Metadata is not transmitted

Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-party device) Additional information: We're collecting inf...

  • Spotify Legend
  • Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-par...
  • josehumberto91
  • Visitor
  • 88767 Views
  • 586 comments
  • 195 likes
  • Android
    bluetooth
    bug
    metadata
  • Not Right Now
  • 88767 Views
  • 586 comments
  • 195 votes

Bluetooth, wrong metadata/metadata not updated

Hello, I am facing an issue and I beleive I am not the only one. When playing a song in my car (2016 Seat Leon), the track informations are not updated correctly and shows the title of the previous song. I found a few posts about this issue but no so...

  • Casual Listener
  • Hello,   I am facing an issue and I beleive I am not the only one.   When playing a song in my car (2016 Seat Leon), the track informations are not updated correctly and shows the title...
  • e06oy4lzj1fnxbx
  • Newbie
  • 16024 Views
  • 63 comments
  • 80 likes
  • Android
    avrcp
    bluetooth
    metadata
  • Not Right Now
  • 16024 Views
  • 63 comments
  • 80 votes

Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth. My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit. The Phone connects...

  • Casual Listener
  • Greetings Spotifyers, I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth.   My Phone is the Samsung Note 8 and e...
  • CodeCrusher
  • Visitor
  • 43551 Views
  • 115 comments
  • 60 likes
  • Android
    bluetooth
    headunit
    Kenwood
    no connection
  • Not Right Now
  • 43551 Views
  • 115 comments
  • 60 votes

[Mobile] Cover art renders incomplete for offline songs

Plan Premium Country Mexico Device Moto E4 Operating System Android Nougat (7.1.1) Spotify Version: 8.5.13.676 My Question or Issue When downloading files, their album art renders incomplete, showing chunks in black. Tried clearing cache, redownloadi...

Screenshot_20191106-224314.png
  • Casual Listener
  •   Plan Premium Country Mexico Device Moto E4 Operating System Android Nougat (7.1.1)   Spotify Version: 8.5.13.676   My Question or Issue When downloading ...
  • Elena
  • Moderator
  • 9312 Views
  • 67 comments
  • 41 likes
  • album art
    Download error
    incomplete
  • Not Right Now
  • 9312 Views
  • 67 comments
  • 41 votes

Bixby Assistant not playing music on Spotify

Plan Premium Country The Netherlands Device Samsung Galaxy S10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I can't add Spotify to the bixby program list as stated in the tutorial. Any help?

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy S10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, I can't add Spotify t...
  • raymond016
  • Visitor
  • 29886 Views
  • 53 comments
  • 52 likes
  • S10
  • Not Right Now
  • 29886 Views
  • 53 comments
  • 52 votes

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

  • Casual Listener
  • My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...
  • 1248107902
  • Newbie
  • 5658 Views
  • 43 comments
  • 27 likes
  • daily wellness
    mixes
  • Not Right Now
  • 5658 Views
  • 43 comments
  • 27 votes

[Desktop] Can't sort by length on Liked Songs

Plan Premium Country U.S. Device iPhone SE, Windows 10 Lapto Operating System windows 10 My Question or Issue I can't sort playlists by length, on my iPhone or on the laptop. I look it up online and according to posts I should be able to at least on ...

  • Casual Listener
  • Plan Premium Country U.S.   Device iPhone SE, Windows 10 Lapto Operating System windows 10   My Question or Issue  I can't sort playlists by length, on my iPhone ...
  • michaelguild13
  • Newbie
  • 6197 Views
  • 22 comments
  • 50 likes
  • Desktop
  • Not Right Now
  • 6197 Views
  • 22 comments
  • 50 votes

''More like ... '' feature stuck with the likes of the same band for weeks

PlanPremiumCountry DeviceXiaomi Operating System Android My Question or IssueHello friends, I am a Premium user on Andriod Phone device. All is peachy and I enjoy the app, although lately there is a spot of trouble. On my Home Spotify screen, there i...

  • Regular
  • Plan Premium Country   Device Xiaomi  Operating System  Android    My Question or Issue Hello friends, I am a Premium user on Andriod Phone device. All is peac...
  • SChen55
  • Newbie
  • 13694 Views
  • 67 comments
  • 51 likes
  • Not Right Now
  • 13694 Views
  • 67 comments
  • 51 votes

Garmin Zumo connection issue

PlanFamily DeviceOnePlus 3TGarmin Zumo 595Operating SystemAndroid 8.0.0 My Question or IssueGarmin Zumo 595 connection to Spotify on my OnePlus 3T was working well with Spotify 8.4.77.779.Since last Spotify update, connection always fails.I reinstall...

  • Casual Listener
  • Plan Family   Device OnePlus 3T Garmin Zumo 595 Operating System Android 8.0.0   My Question or Issue Garmin Zumo 595 connection to Spotify on my OnePlus 3T was working well ...
  • turbodj
  • Newbie
  • 13687 Views
  • 88 comments
  • 48 likes
  • Music
    Other
  • Not Right Now
  • 13687 Views
  • 88 comments
  • 48 votes

Spotify Connect not shuffling (Confirmed to affect: iOS, Android, PC)

There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem resolved it's gotten no where. No matter. We shall try...

0fJsd9i bYIPLls Rsjh3ya
  • Casual Listener
  • There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem res...
  • Melody
  • Community Manager
  • 2722 Views
  • 15 comments
  • 74 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Mobile
    Windows
  • Not Right Now
  • 2722 Views
  • 15 comments
  • 74 votes

'What's new' icon is missing on mobile

Hey folks, We're receiving reports from users in some markets that the bell icon (What's New feed) is gone from their homepage. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from users in some markets that the bell icon (What's New feed) is gone from their homepage.   If you’re experiencing this issue, make...
  • Maximiron
  • Newbie
  • 1771 Views
  • 12 comments
  • 10 likes
  • Mobile
  • Not Right Now
  • 1771 Views
  • 12 comments
  • 10 votes

Daily mix disappeared after Premium upgrade

PlanPremiumCountryIndiaDeviceXiaomi MI A2Operating SystemAndroid Pie My Question or IssueI signed up to Spotify as a free user at first and after choosing my preferred artists I got Daily Mixes appearing on my home screen. After few listens I upgrade...

  • Casual Listener
  • Plan Premium Country India Device Xiaomi MI A2 Operating System Android Pie   My Question or Issue I signed up to Spotify as a free user at first and after choosing my preferred arti...
  • Stroopy
  • Visitor
  • 7855 Views
  • 44 comments
  • 45 likes
  • Not Right Now
  • 7855 Views
  • 44 comments
  • 45 votes

Daily Mixes/ Discover Weekly/Release Radar Are Not On Demand on Free

PlanFreeCountry DeviceHuawei P20 LiteOperating SystemAndroid OreoMy Question or IssueI have seen topics opened about this issue, but i haven't seen a proper solution to it. It looks like Spotify doesn't seem to care about it either. The problem is si...

  • Casual Listener
  • Plan Free Country   Device Huawei P20 Lite Operating System Android Oreo My Question or Issue I have seen topics opened about this issue, but i haven't seen a proper solution to it...
  • Daisy
  • Spotify Legend
  • 5232 Views
  • 18 comments
  • 46 likes
  • Not Right Now
  • 5232 Views
  • 18 comments
  • 46 votes

Volume slider is buggy and skips back and forth

Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...

spotify.gif
  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I chang...
  • september-928
  • Newbie
  • 7773 Views
  • 26 comments
  • 30 likes
  • Windows
  • Not Right Now
  • 7773 Views
  • 26 comments
  • 30 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • krapmaster
  • Newbie
  • 15182 Views
  • 47 comments
  • 36 likes
  • Not Right Now
  • 15182 Views
  • 47 comments
  • 36 votes

Equalizer on spotify android is delayed when a song starts

when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just starting over the current track. this seems to be an ong...

  • Regular
  • when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just start...
  • Chris
  • Spotify
  • 6519 Views
  • 39 comments
  • 57 likes
  • Android
    bug
    Equalizer
  • Not Right Now
  • 6519 Views
  • 39 comments
  • 57 votes

Removing currently playing song from a playlist and reordering the queue breaks it

Hey everyone, We've received reports that removing the currently playing song from the playlist and reordering the queue breaks it. Thanks to @qiiwexc for providing a video of the issue!

  • Spotify Legend
  • Hey everyone,   We've received reports that removing the currently playing song from the playlist and reordering the queue breaks it.   Thanks to @qiiwexc for providing...
  • Mihail
  • Spotify Legend
  • 5501 Views
  • 6 comments
  • 10 likes
  • Other
    Your Library
  • Not Right Now
  • 5501 Views
  • 6 comments
  • 10 votes

[iOS] Queue scroll is too fast and laggy

Plan Premium Country Canada Device iphone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When scrolling the queued songs to adjust their order, the list will go extremely fast and become unmanageable. Very easy to lo...

  • Casual Listener
  • Plan Premium Country Canada Device iphone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When scrolling the queued songs to adjust th...
  • geozuf
  • Casual Listener
  • 5588 Views
  • 31 comments
  • 31 likes
  • iOS
  • Not Right Now
  • 5588 Views
  • 31 comments
  • 31 votes

Android Auto Spotify track info not updated via Bluetooth (AVRCP 1.4) when OS is Android 8.0 Oreo

Issue: Android Auto Spotify track info not updated via Bluetooth (AVRCP) when OS is Android 8.0 Oreo Spotify by using Android Auto and it works and the first track info is OK, but the track info is stuck there, no updates are send to the Ford SYNC2 c...

  • Casual Listener
  • Issue: Android Auto Spotify track info not updated via Bluetooth (AVRCP) when OS is Android 8.0 Oreo   Spotify by using Android Auto and it works and the first track info is OK, but the t...
  • XavierDee
  • Newbie
  • 5386 Views
  • 25 comments
  • 44 likes
  • Android
  • Not Right Now
  • 5386 Views
  • 25 comments
  • 44 votes