Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

  • Casual Listener
  • My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...
  • 1248107902
  • Newbie
  • 5653 Views
  • 43 comments
  • 27 likes
  • daily wellness
    mixes
  • Not Right Now
  • 5653 Views
  • 43 comments
  • 27 votes

Shuffling an artist constantly duplicates tracks

PlanPremiumCountryUSADeviceSamsung Note8Operating SystemAndroid 8 IssueWhenever I shuffle play an artist, tracks are constantly duplicated. I'm not sure when this problem appeared, but it's been within the last month or two. I've read some other answ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Note8 Operating System Android 8   Issue Whenever I shuffle play an artist, tracks are constantly duplicated. I'm not sure when this problem app...
  • K_Scorpio
  • Casual Listener
  • 4998 Views
  • 20 comments
  • 27 likes
  • Not Right Now
  • 4998 Views
  • 20 comments
  • 27 votes

Starting Spotify playback from Google Home makes volume uncontrollable

When I say "Hey Google, play Spotify on " to my Google Home, it starts Spotify on the Chromecast in a different mode than if I were to start it from either my Android or iOS device, and this results in the inability to control the volume from the Spo...

  • Regular
  • When I say "Hey Google, play Spotify on <Chromecast name here>" to my Google Home, it starts Spotify on the Chromecast in a different mode than if I were to start it from either my Android or i...
  • Chris
  • Spotify
  • 7197 Views
  • 25 comments
  • 27 likes
  • Android
    Google Home
    iOS
  • Not Right Now
  • 7197 Views
  • 25 comments
  • 27 votes

Connecting an iPhone to a bluetooth head unit turns off shuffle and turns on loop

Hello everyone, This issue persists since the last few updates for the Spotify app for iOS. The problem only occurs when an iPhone is connected via Bluetooth to the head unit and the app automatically turns off shuffle and turns on the loop. I tried ...

  • Roadie
  • Hello everyone,   This issue persists since the last few updates for the Spotify app for iOS. The problem only occurs when an iPhone is connected via Bluetooth to the head unit ...
  • jjchen716
  • Newbie
  • 5244 Views
  • 54 comments
  • 26 likes
  • App
    auto
    head unit
    iOS
    iphone
    issue
    loop
    problem
    shuffle
  • Not Right Now
  • 5244 Views
  • 54 comments
  • 26 votes

[Apple Carplay] playlists within level 2. folders appear empty

On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder.

  • Casual Listener
  • On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder. 
  • HaydenTheHelper
  • Music Fan
  • 2851 Views
  • 15 comments
  • 21 likes
  • Carplay
    Playlist
    playlist folders
  • Not Right Now
  • 2851 Views
  • 15 comments
  • 21 votes

[Android] Some saved albums won't show up after pressing a followed artist

Hey everyone, We've seen some reports that some saved albums won't show up after clicking on artist's name in Artist tab under Your Library on Android. If you're also experiencing this, make sure to add a +Vote, reinstall, and comment: Spotify versio...

  • Spotify Legend
  • Hey everyone,   We've seen some reports that some saved albums won't show up after clicking on artist's name in Artist tab under Your Library on Android.    If you're also...
  • Katerina
  • Spotify Legend
  • 4623 Views
  • 10 comments
  • 20 likes
  • Android
  • Not Right Now
  • 4623 Views
  • 10 comments
  • 20 votes

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

589BC11A-CEFB-494E-AD41-6562062DF725.jpeg
  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music d...
  • seankmoran
  • Newbie
  • 3877 Views
  • 31 comments
  • 18 likes
  • Not Right Now
  • 3877 Views
  • 31 comments
  • 18 votes

[Playlists] Sharing playlists with Duo account not working

Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https://support.spotify.com/ie/account_payment_help/premium_du...

  • Casual Listener
  • Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https:...
  • 126247305
  • Newbie
  • 9328 Views
  • 10 comments
  • 18 likes
  • Premium
  • Not Right Now
  • 9328 Views
  • 10 comments
  • 18 votes

New Home Screen Update (i.e"Good Afternoon" Playlist) not working

I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still doesn't see it. Plan Premium Country Philippines Devi...

  • Casual Listener
  • I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still do...
  • Amayy
  • Spotify Star
  • 4573 Views
  • 12 comments
  • 17 likes
  • iOS
  • Not Right Now
  • 4573 Views
  • 12 comments
  • 17 votes

[Desktop] Liked Songs not playing in the right order

Plan Premium Country USA When I go to my liked songs playlist and sort it by title, it does not play in this order. Not only that it does not even have the songs that play on the playlist. The songs say they are liked, but they are not included in th...

  • Casual Listener
  • Plan Premium Country USA   When I go to my liked songs playlist and sort it by title, it does not play in this order. Not only that it does not even have the songs that play on the pla...
  • jack-1
  • Visitor
  • 8237 Views
  • 33 comments
  • 17 likes
  • Desktop
  • Not Right Now
  • 8237 Views
  • 33 comments
  • 17 votes

[Mac] Now Playing widget not displaying correctly when using Connect

Plan Premium Country Germany Device MacBook Pro Late 2013 Operating System Mac OS Mojave 10.14.6 My Question or Issue When I am using Spotify Connect to play music on a Bose or Sonos, the Now Playing widget in the Mac OS Notification Centre only show...

  • Casual Listener
  • Plan Premium Country Germany   Device MacBook Pro Late 2013 Operating System Mac OS Mojave 10.14.6   My Question or Issue When I am using Spotify Connect to play music...
  • Nunnsy
  • Visitor
  • 6549 Views
  • 9 comments
  • 17 likes
  • macOS
    Now playing
    spotify connect
  • Not Right Now
  • 6549 Views
  • 9 comments
  • 17 votes

Radio hub and Playlist Radio aren't working properly

Plan Premium Country USA Device iPhoneXR, Windows Desktop Operating System iOS 13.1.2, Windows 10 My Question or Issue Since Daily Mix has disappeared I tried just searching for a specific artist/song that i want to listen to the song/artist radio so...

  • Casual Listener
  •   Plan Premium Country USA Device iPhoneXR, Windows Desktop Operating System iOS 13.1.2, Windows 10   My Question or Issue Since Daily Mix has disappeared I tried just...
  • Petya
  • Community Legend
  • 7152 Views
  • 12 comments
  • 16 likes
  • All Platforms
  • Not Right Now
  • 7152 Views
  • 12 comments
  • 16 votes

Spotify logo not displaying properly on BMW Connected Drive app.

PlanPremium CountryUK DeviceF31 2013 with the NBT Professional iDrive / 8.8 inch screen.iPhone 5s Operating SystemIOS 12.2 / Spotify Version 8.5.2 My Question or Issue The BMW connected drive Spotify app doesn’t display properly in my car. The app ap...

20190417_183848 (2).jpg P90169185-bmw-connecteddrive-bring-spotify-into-the-car-11-2014-1500px.jpg
  • Casual Listener
  • Plan Premium   Country UK   Device F31 2013 with the NBT Professional iDrive / 8.8 inch screen. iPhone 5s    Operating System IOS 12.2 / Spotify  Version   ...
  • Samcee46
  • Newbie
  • 10955 Views
  • 50 comments
  • 16 likes
  • Other
  • Not Right Now
  • 10955 Views
  • 50 comments
  • 16 votes

Wear OS like button not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlan: FreeDevice: Samsung Galaxy S8+ and Fossil Q Sport watchCountry: USAThe smartwatch and p...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Plan: F...
  • tiger10000
  • Newbie
  • 2438 Views
  • 23 comments
  • 15 likes
  • like button
    Wear OS
  • Not Right Now
  • 2438 Views
  • 23 comments
  • 15 votes

Nike + running app repeating same song

Hello!My Nike + Run Club App, on my iPhone, has suddenly started to just repeat the first song from a selected album. The same album I've been listening to whilst I run for about 2 years! It's not on shuffle, and the album plays fully when listening ...

  • Casual Listener
  •   Hello! My Nike + Run Club App, on my iPhone, has suddenly started to just repeat the first song from a selected album.  The same album I've been listening to whilst I run for about...
  • SubKrypt
  • Newbie
  • 6555 Views
  • 28 comments
  • 15 likes
  • Not Right Now
  • 6555 Views
  • 28 comments
  • 15 votes

Family Mix song influence not showing

I use the family mix quite a bit and a useful feature on the phone app is to click the user icons to see which family members listening habits influenced the song being included. Since last week on the Android app, this no longer works, click on the ...

  • Casual Listener
  • I use the family mix quite a bit and a useful feature on the phone app is to click the user icons to see which family members listening habits influenced the song being included.   Since last ...
  • Jiminee222
  • Newbie
  • 6021 Views
  • 20 comments
  • 14 likes
  • Android
    Family Mix
    Phone app
  • Not Right Now
  • 6021 Views
  • 20 comments
  • 14 votes

[Car View] Landscape rotation doesn't work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueThe newest update seems to have completely disabled the auto landscape rotation for Spotify for me, in all screens. As of yesterday it worked fine, but...

  • Casual Listener
  • P lan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue The newest update seems to have completely disabled the auto landscape rot...
  • NitroExpress
  • Newbie
  • 6121 Views
  • 31 comments
  • 13 likes
  • Android
    car mode
    landscape mode
  • Not Right Now
  • 6121 Views
  • 31 comments
  • 13 votes

Samsung Gear Fit 2 Pro "remote" option

PlanPremiumCountry AustraliaDeviceSamsung Gear Fit2Pro, Samsung S7Operating SystemAndroid My Question or IssueI've recently bought a Samsung Gear Fit2Pro and have a Spotify Premium account. I want to use my wired earphones with my Samsung Galaxy S7, ...

  • Casual Listener
  • Plan Premium Country  Australia Device Samsung Gear Fit2Pro, Samsung S7 Operating System Android    My Question or Issue I've recently bought a Samsung Gear Fit2Pro and have ...
  • trcBrave
  • Newbie
  • 2645 Views
  • 22 comments
  • 13 likes
  • Fit 2 Pro
    Remote control
    Samsung Gear
  • Not Right Now
  • 2645 Views
  • 22 comments
  • 13 votes

Spotify Mobile randomly stops scrobbling to Lastfm

Device:iPhone 6 Operating System Version:iOS 9.2 Spotify Version:4.7.0 Description:Spotify Mobile randomly stops scrobbling to Lastfm, happened multiple times with newest version. To reproduce:Just listen and the problem will probably occur, high rep...

  • Casual Listener
  • Device: iPhone 6   Operating System Version: iOS 9.2   Spotify Version: 4.7.0   Description: Spotify Mobile randomly stops scrobbling to Lastfm, happened multiple times with ...
  • actualccb
  • Casual Listener
  • 8567 Views
  • 49 comments
  • 13 likes
  • iOS 9.2
    iphone 6
    last.fm scrobble
    Mobile
  • Not Right Now
  • 8567 Views
  • 49 comments
  • 13 votes

Spotify Amazon Echo integration fails intermittently

Have been using this for about a week now and it is a great idea, but frustrating when Alexa / Echo cannot "see" Spotify and vice versa.Spotify is set as default music service.Alexa attempts to play or resume the Spotify playlist and you are met with...

  • Casual Listener
  • Have been using this for about a week  now and it is a great idea, but frustrating when Alexa / Echo cannot "see" Spotify and vice versa. Spotify is set as default music service. Alexa attempt...
  • linus-h
  • Newbie
  • 3539 Views
  • 13 comments
  • 12 likes
  • Alexa
    Amazon Echo
  • Not Right Now
  • 3539 Views
  • 13 comments
  • 12 votes