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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

[Desktop] Spotify creates "Downloads" folder in my documents

Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 My Issue: Hi everyone, recently I noticed tha when I startup Spotify, it automaticly creates a folder named "Downloads" inside my documents in Windows...

  • Casual Listener
  • Plan Premium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System  Windows 10   My Issue: Hi everyone, recently I noticed tha when I startup ...
  • minigunpanther
  • Regular
  • 5217 Views
  • 35 comments
  • 8 likes
  • Downloads folder
    Windows 10
  • Not Right Now
  • 5217 Views
  • 35 comments
  • 8 votes

Video overlay is persistent when watching full screen video on second display

PlanPremiumCountryUSOperating SystemWindows 10Spotify Build1.1.48.625.g1c87c7f7 My Question or IssueWhen watching videos in full screen on my second display, the video overlay that shows the name of the video (for example, the podcast and episode nam...

  • Casual Listener
  • Plan Premium Country US Operating System Windows 10 Spotify Build 1.1.48.625.g1c87c7f7   My Question or Issue When watching videos in full screen on my second display, the video overla...
  • fhorizon
  • Visitor
  • 1987 Views
  • 26 comments
  • 4 likes
  • Not Right Now
  • 1987 Views
  • 26 comments
  • 4 votes

[Android 11] Adding songs to the Queue stacks them up and appear unreadable

Plan Premium Country Australia Device Google pixel 5 Operating System Android 11 My Question or Issue Everytime I add song to the queue in Spotify the song name that I've just added stays in the same place on my screen after I have scrolled up or dow...

  • Casual Listener
  •   Plan Premium Country Australia   Device Google pixel 5 Operating System Android 11 My Question or Issue Everytime I add song to the queue in Spotify the song name th...
  • Mihail
  • Spotify Legend
  • 813 Views
  • 7 comments
  • 3 likes
  • Android
  • Not Right Now
  • 813 Views
  • 7 comments
  • 3 votes

Spotify automatically adds a 2 to every new playlist I create from artist album

Plan Premium Country United States Device (OSX Desktop) Operating System (OSX High Sierra) My Question or Issue Whenever I create a new playlist from an album I want to listen to, Spotify automatically adds the number 2 at the end. I go into the albu...

  • Casual Listener
  •   Plan Premium Country United States Device (OSX Desktop) Operating System (OSX High Sierra)   My Question or Issue Whenever I create a new playlist from an album I wa...
  • redfox_seattle
  • Casual Listener
  • 4753 Views
  • 38 comments
  • 10 likes
  • Not Right Now
  • 4753 Views
  • 38 comments
  • 10 votes

"New Releases for you" missing

PlanFreeCountry AustraliaDeviceDell LaptopOperating SystemWindows 10 My Question or IssueThe new releases for you section which every friday updates with a selection of new releases from artists I follow is no longer there. What happened? Is it comin...

  • Regular
  • Plan Free Country  Australia Device Dell Laptop Operating System Windows 10   My Question or Issue The new releases for you section which every friday updates with a selection of ...
  • Peter
  • Spotify Legend
  • 2688 Views
  • 19 comments
  • 9 likes
  • Not Right Now
  • 2688 Views
  • 19 comments
  • 9 votes

Advanced search bug

Advanced search does not seem to be working properly on Windows Desktop App (1.0.74.380.g1fcff12a (Windows Store version)) I have tried the following: "label:atomnation AND year:2018" and no results are yielded.This feature works flawlessly on the we...

  • Casual Listener
  • Advanced search does not seem to be working properly on Windows Desktop App (1.0.74.380.g1fcff12a (Windows Store version))   I have tried the following: "label:atomnation AND year:2018" and no...
  • Drainspotting
  • Newbie
  • 1066 Views
  • 9 comments
  • 9 likes
  • advanced search
    Search
  • Not Right Now
  • 1066 Views
  • 9 comments
  • 9 votes

Spotify Amazon Echo integration fails intermittently

Have been using this for about a week now and it is a great idea, but frustrating when Alexa / Echo cannot "see" Spotify and vice versa.Spotify is set as default music service.Alexa attempts to play or resume the Spotify playlist and you are met with...

  • Casual Listener
  • Have been using this for about a week  now and it is a great idea, but frustrating when Alexa / Echo cannot "see" Spotify and vice versa. Spotify is set as default music service. Alexa attempt...
  • quwesumme_
  • Newbie
  • 3474 Views
  • 13 comments
  • 12 likes
  • Alexa
    Amazon Echo
  • Not Right Now
  • 3474 Views
  • 13 comments
  • 12 votes

How do I create a playlist as an Artist?

Hi,I've just got fan insights for my music on Spotify. I want to create a playlist under my band, rather than my personal account... Any ideas? CheersLee

  • Casual Listener
  • Hi, I've just got fan insights for my music on Spotify. I want to create a playlist under my band, rather than my personal account...   Any ideas?   Cheers Lee
  • dedzyyy
  • Casual Listener
  • 7469 Views
  • 43 comments
  • 11 likes
  • Not Right Now
  • 7469 Views
  • 43 comments
  • 11 votes

Spotify Mobile randomly stops scrobbling to Lastfm

Device:iPhone 6 Operating System Version:iOS 9.2 Spotify Version:4.7.0 Description:Spotify Mobile randomly stops scrobbling to Lastfm, happened multiple times with newest version. To reproduce:Just listen and the problem will probably occur, high rep...

  • Casual Listener
  • Device: iPhone 6   Operating System Version: iOS 9.2   Spotify Version: 4.7.0   Description: Spotify Mobile randomly stops scrobbling to Lastfm, happened multiple times with ...
  • actualccb
  • Casual Listener
  • 8029 Views
  • 49 comments
  • 13 likes
  • iOS 9.2
    iphone 6
    last.fm scrobble
    Mobile
  • Not Right Now
  • 8029 Views
  • 49 comments
  • 13 votes

Music Quality Option Setting for casting on Google Home Mini

I just got my Google Home Mini last december and I am from Philippines *where internet is really slow as a turtle*. I always use "Normal Quality" for saving up data usage. Any music from spotify runs smoothly on this mode. Spotify on Google Home Mini...

  • Casual Listener
  • I just got my Google Home Mini last december and I am from Philippines *where internet is really slow as a turtle*. I always use "Normal Quality" for saving up data usage. Any music from spotify runs...
  • Alfredo
  • Roadie
  • 1381 Views
  • 1 comments
  • 7 likes
  • Not Right Now
  • 1381 Views
  • 1 comments
  • 7 votes

Bluetooth device name does not appear when app is launched while device is connected

If I launch the Spotify app while my phone is connected to a Bluetooth audio device, the name of the device does not appear in the playback window or mini-player. After switching playback to my phone, then back to the bluetooth device, the name appea...

Photo Dec 08, 9 31 55 AM.png Photo Dec 08, 9 31 46 AM.png Photo Dec 08, 9 28 11 AM.png Photo Dec 08, 9 28 28 AM.png
  • Visitor
  • If I launch the Spotify app while my phone is connected to a Bluetooth audio device, the name of the device does not appear in the playback window or mini-player. After switching playback to my phone...
  • Melody
  • Community Manager
  • 4738 Views
  • 15 comments
  • 7 likes
  • iOS
  • Not Right Now
  • 4738 Views
  • 15 comments
  • 7 votes

Collaborative Playlists Public

PlanPremiumCountryUSADevice(iPhone X and Alienware 15 R3Operating System(iOS 12.3.1 and Windows 10) My Question or IssueI found out that I can see collaborative playlists on one of my friend's profiles, and even edit them, yet I was never invited to ...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone X and Alienware 15 R3 Operating System (iOS 12.3.1 and Windows 10)   My Question or Issue I found out that I can see collaborative playlists on ...
  • Guido
  • Spotify Legend
  • 2689 Views
  • 17 comments
  • 4 likes
  • Account
    Other
  • Not Right Now
  • 2689 Views
  • 17 comments
  • 4 votes

[Desktop] Skip buttons do the opposite

Plan Premium Family CountryAustralia Device PC Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s) Operating System Windows Version 10.0.17134 Build 17134 My Question or Issue In the Spotify app (v1.1.15.448.g00fba0e3...

  • Regular
  • Plan Premium Family Country Australia Device PC Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s) Operating System Windows Version 10.0.17134 Buil...
  • azidani
  • Visitor
  • 1683 Views
  • 9 comments
  • 3 likes
  • Windows
  • Not Right Now
  • 1683 Views
  • 9 comments
  • 3 votes

Remember me toggle button on login screen wont stay off......revisited

Why did you close this? https://community.spotify.com/t5/Ongoing-Issues/Remember-me-toggle-button-on-login-screen-wont-stay-off/idc-p/1839951#M51617 The reason you didnt hear anything is because your forum has not posted my reply that i responded wit...

  • Roadie
  • Why did you close this? https://community.spotify.com/t5/Ongoing-Issues/Remember-me-toggle-button-on-login-screen-wont-stay-off/idc-p/1839951#M51617   The reason you didnt hear anything is bec...
  • Chris
  • Spotify
  • 1632 Views
  • 8 comments
  • 6 likes
  • Desktop
    Windows
  • Not Right Now
  • 1632 Views
  • 8 comments
  • 6 votes

Incorrect shuffle algorithm in the Web Player

Hello everyone !Listening with new web player is good, BUT a long time ago I found a big problem, that I didn't find in the "Issues section" by some reason and it exists already half year (approx. since this time I moved to the new version). The prob...

  • Visitor
  • Hello everyone ! Listening with new web player is good, BUT a long time ago I found a big problem, that I didn't find in the "Issues section" by some reason and it exists already half ye...
  • Chris
  • Spotify
  • 1917 Views
  • 14 comments
  • 6 likes
  • Playlist
    Shuffle Algorithm
    Web Player
  • Not Right Now
  • 1917 Views
  • 14 comments
  • 6 votes

[Desktop] Explicit tags not displaying correctly when zoomed out

Device Macbook Pro mid-2012 Operating System macOS 10.5.4 My Question or Issue Since I have a 13.3" screen with only 1280x800 resolution I use the zoom out function to make everything smaller in the Spotify app. I recently started to notice that if I...

Screen Shot 2020-03-15 at 22.07.19.png
  • Composer
  • Device Macbook Pro mid-2012 Operating System macOS 10.5.4   My Question or Issue   Since I have a 13.3" screen with only 1280x800 resolution I use the zoom out function to mak...
  • Xenia
  • Moderator
  • 1468 Views
  • 11 comments
  • 2 likes
  • Desktop
  • Not Right Now
  • 1468 Views
  • 11 comments
  • 2 votes

In-car app for Land Rover doesn't display 'My Playlists' anymore

PlanPremiumCountryUkDeviceiPhone XR/Jaguar InControl touchOperating SystemiOS 12.2 My Question or IssueJust upgraded from iPhone 5 (ios10.3) to iPhone XR (ios12.2). Unfortunately where the Spotify app worked beautifully with Jaguar incontrol and iPho...

  • Casual Listener
  •   Plan Premium Country Uk Device iPhone XR/Jaguar InControl touch Operating System iOS 12.2   My Question or Issue Just upgraded from iPhone 5 (ios10.3) to iPhone XR (ios12.2). U...
  • nigel-gell
  • Newbie
  • 5203 Views
  • 30 comments
  • 3 likes
  • Not Right Now
  • 5203 Views
  • 30 comments
  • 3 votes

Back from concert overview scrolls down

1. Go to an artist2. Go to an artist concert overview3. Scroll all the way down4. Click the back arrow (not the artist overview)5. Then it will automaticly scroll down at the artist overview DeviceMacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)O...

  • Casual Listener
  • 1. Go to an artist 2. Go to an artist concert overview 3. Scroll all the way down 4. Click the back arrow (not the artist overview) 5. Then it will automaticly scroll down at the artist overview&...
  • Katerina
  • Spotify Legend
  • 1103 Views
  • 5 comments
  • 2 likes
  • Not Right Now
  • 1103 Views
  • 5 comments
  • 2 votes

Duplicate songs are selected when using Ctrl+A in the queue page

PlanPremiumCountryNorway DeviceAcer laptopOperating SystemWindows 10 My Question or IssueIssue: When using Ctrl+A in the queue page while using the Spotify desktop program, version 1.1.8.439.g8502297d , a duplicate song is selected for each song in t...

  • Roadie
  • Plan Premium Country Norway   Device Acer laptop Operating System Windows 10   My Question or Issue Issue: When using Ctrl+A in the queue page while using the Spotify desktop pro...
  • Peter
  • Spotify Legend
  • 1212 Views
  • 7 comments
  • 2 likes
  • Desktop
  • Not Right Now
  • 1212 Views
  • 7 comments
  • 2 votes

Playlist not showing auto generated image after I changed it once

I have created a playlist recently . It had default image with first 4 album cover which is a standard feature. I tried to play with playlist cover as there was repeated artist's album cover. So I changed it. Then I figured reordering songs so that f...

  • Regular
  • I have created a playlist recently . It had default image with first 4 album cover which is a standard feature. I tried to play with playlist cover as there was repeated artist's album cover. So I ch...
  • B3Orange
  • Regular
  • 2143 Views
  • 16 comments
  • 3 likes
  • Not Right Now
  • 2143 Views
  • 16 comments
  • 3 votes