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Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • RyKaT
  • Newbie
  • 56440 Views
  • 388 comments
  • 1009 likes
  • Mobile
    Your Library
  • Not Right Now
  • 56440 Views
  • 388 comments
  • 1009 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • r0flm4k3r
  • Newbie
  • 35262 Views
  • 141 comments
  • 888 likes
  • Not Right Now
  • 35262 Views
  • 141 comments
  • 888 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • mikkelsvold
  • Newbie
  • 51405 Views
  • 338 comments
  • 798 likes
  • chromecast
    Connect
  • Not Right Now
  • 51405 Views
  • 338 comments
  • 798 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • Mkzyk
  • Casual Listener
  • 151168 Views
  • 315 comments
  • 654 likes
  • Other
  • Not Right Now
  • 151168 Views
  • 315 comments
  • 654 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizontal...
  • Krisavi
  • Casual Listener
  • 39122 Views
  • 129 comments
  • 650 likes
  • Not Right Now
  • 39122 Views
  • 129 comments
  • 650 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 73530 Views
  • 87 comments
  • 609 likes
  • Not Right Now
  • 73530 Views
  • 87 comments
  • 609 votes

[iOS] App crashing/draining battery rapidly

Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it crashing. And it rapidly drains battery all of a sudden. And my background ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it c...
  • haharane
  • Newbie
  • 48233 Views
  • 277 comments
  • 472 likes
  • iOS
  • Not Right Now
  • 48233 Views
  • 277 comments
  • 472 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Airad
  • Newbie
  • 124458 Views
  • 203 comments
  • 425 likes
  • Mobile
  • Not Right Now
  • 124458 Views
  • 203 comments
  • 425 votes

Offline Issue

My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start the app again. When you start it you will be asked to log in, ...

  • Regular
  • My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7.   If Spotify is shut down when the program has been set to "Offline", you will never be able to start ...
  • Chrisfig77
  • Regular
  • 51107 Views
  • 14 comments
  • 400 likes
  • issue
    offline
  • Not Right Now
  • 51107 Views
  • 14 comments
  • 400 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • lordjarlidar
  • Newbie
  • 20935 Views
  • 136 comments
  • 351 likes
  • Android
  • Not Right Now
  • 20935 Views
  • 136 comments
  • 351 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • agiga99
  • Newbie
  • 24192 Views
  • 174 comments
  • 327 likes
  • Desktop
  • Not Right Now
  • 24192 Views
  • 174 comments
  • 327 votes

[Desktop] Clicking on album art highlights wrong song in sorted playlists

PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or IssueHello, I have noticed a little issue regarding playlists. Until the last version, if you were playing a playl...

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  • Composer
  • Plan Premium Country Spain Device PC (Windows/MacBook Pro mid-2012) Operating System Windows 10 Enterprise, macOS Mojave 10.4.4   My Question or Issue Hello,   I have noticed a ...
  • jwmann
  • Newbie
  • 34531 Views
  • 342 comments
  • 325 likes
  • Desktop
    Mac
    Windows
  • Not Right Now
  • 34531 Views
  • 342 comments
  • 325 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • WillianWRM
  • Newbie
  • 33590 Views
  • 199 comments
  • 297 likes
  • Android
  • Not Right Now
  • 33590 Views
  • 199 comments
  • 297 votes

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

  • Casual Listener
  • Plan: Premium (Family) Country: UK Device: Google Home   My Question or Issue   Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
  • AstralCobra
  • Newbie
  • 30545 Views
  • 181 comments
  • 291 likes
  • Other
  • Not Right Now
  • 30545 Views
  • 181 comments
  • 291 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Moderator
  • 56330 Views
  • 188 comments
  • 290 likes
  • Hardware Partner
    Other
    Samsung
  • Not Right Now
  • 56330 Views
  • 188 comments
  • 290 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • hanumav
  • Newbie
  • 25036 Views
  • 71 comments
  • 279 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 25036 Views
  • 71 comments
  • 279 votes

[Desktop] Spotify becomes unresponsive when using Search

When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX IT! Plan Premium Device PC Operating System Windows...

  • Casual Listener
  • When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX ...
  • Mihail
  • Spotify Legend
  • 24297 Views
  • 137 comments
  • 267 likes
  • Desktop
    Windows
  • Not Right Now
  • 24297 Views
  • 137 comments
  • 267 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
  • jrwigs
  • Casual Listener
  • 44313 Views
  • 121 comments
  • 266 likes
  • Other
  • Not Right Now
  • 44313 Views
  • 121 comments
  • 266 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • Not applicable
  • 75159 Views
  • 177 comments
  • 256 likes
  • Other
  • Not Right Now
  • 75159 Views
  • 177 comments
  • 256 votes

Spotify Search Bar - Text Entered Backwards

Plan- FreeCountry- United StatesDevice- MacBook Pro (Retina, 13-inch, Late 2012)Operating System- macOS High Sierra (10.13.4) Issue- Text is entered backward in the search bar. In addition, one is unable to highlight the text with ⌘+A. Steps to Recre...

  • Casual Listener
  • Plan - Free Country - United States Device - MacBook Pro (Retina, 13-inch, Late 2012) Operating System - macOS High Sierra (10.13.4)   Issue - Text is entered backward in the search ba...
  • gd11_be
  • Newbie
  • 35825 Views
  • 144 comments
  • 240 likes
  • Not Right Now
  • 35825 Views
  • 144 comments
  • 240 votes