Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 22851 Views
  • 83 comments
  • 231 likes
  • iOS
    Mobile
  • Not Right Now
  • 22851 Views
  • 83 comments
  • 231 votes

[Android] Galaxy Watch's Spotify App Causes Control Glitches in the Android Phone App

Plan Premium Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5 My Question or Issue Having the Spotify App installed on my Galaxy watch and using it as a remote to play tracks from my phone causes ...

  • Casual Listener
  • Plan Premium   Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5   My Question or Issue Having the Spotify App...
  • ABakes
  • Casual Listener
  • 38955 Views
  • 125 comments
  • 224 likes
  • Android
    Galaxy Phone
    Galaxy Watch
    Samsung
    Samsung Gear
    tizen
  • Not Right Now
  • 38955 Views
  • 125 comments
  • 224 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

OI.png
  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 17144 Views
  • 125 comments
  • 214 likes
  • Android
    Mobile
  • Not Right Now
  • 17144 Views
  • 125 comments
  • 214 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • musiclover93
  • Music Fan
  • 10247 Views
  • 37 comments
  • 200 likes
  • Desktop
  • Not Right Now
  • 10247 Views
  • 37 comments
  • 200 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • amh140
  • Regular
  • 10990 Views
  • 53 comments
  • 190 likes
  • podcast
    progress bar
  • Not Right Now
  • 10990 Views
  • 53 comments
  • 190 votes

Bluetooth Controller in car doesnt skip tracks anymore

Hey, i have a A2 Lite with Android 9 and since i have the mobile phone,my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fin...

  • Casual Listener
  • Hey,   i have a A2 Lite  with Android 9 and since i have the  mobile phone, my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my...
  • Gex2491
  • Visitor
  • 32288 Views
  • 139 comments
  • 188 likes
  • music
  • Not Right Now
  • 32288 Views
  • 139 comments
  • 188 votes

Ordering Songs In Search - Wrong Song Plays

Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All 2 - in the results list try to play any song : it plays correctly. 3 - now or...

  • Spotify Star
  • Spotify Star
  • Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop   To reproduce :   1 - Make a search : (e.g with the word : boat) / On songs results click ; See All ...
  • Maikomas
  • Newbie
  • 24163 Views
  • 66 comments
  • 187 likes
  • Search failure
  • Not Right Now
  • 24163 Views
  • 66 comments
  • 187 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • Lifeofroxy
  • Visitor
  • 15864 Views
  • 58 comments
  • 186 likes
  • Desktop
    Web Player
  • Not Right Now
  • 15864 Views
  • 58 comments
  • 186 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • rebmcr
  • Newbie
  • 15920 Views
  • 157 comments
  • 169 likes
  • Other
  • Not Right Now
  • 15920 Views
  • 157 comments
  • 169 votes

Streaming issues for Blackpink songs on different devices

As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink. All songs from their latest album has this issue.

  • Casual Listener
  • As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink.  All songs from their latest album has this issue.
  • Mihail
  • Spotify Legend
  • 40305 Views
  • 82 comments
  • 168 likes
  • Desktop
    Mobile
  • Not Right Now
  • 40305 Views
  • 82 comments
  • 168 votes

Track Information On Car Display Is Out Of Sync

Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car. But the...

  • Casual Listener
  • Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track i...
  • Cruser_88
  • Casual Listener
  • 47366 Views
  • 243 comments
  • 166 likes
  • Car
  • Not Right Now
  • 47366 Views
  • 243 comments
  • 166 votes

[Android] Albums won't load

Plan Premium Country Germany Device Samsung S9 Operating System Android 10 For aboiut 6-8 weeks, I have been getting only a black loading screen in the app, when I select an album, playlist, etc. form a conducted search. I have already tried all the ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung S9 Operating System Android 10   For aboiut 6-8 weeks, I have been getting only a black loading screen in the ap...
  • Johnny89
  • Newbie
  • 25493 Views
  • 154 comments
  • 157 likes
  • Android
  • Not Right Now
  • 25493 Views
  • 154 comments
  • 157 votes

Spotify playing on Galaxy Watch after phone call, unwanted

UK Galaxy Watch I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the solution just to delete the app off the watch/ phone? Given the option to downla...

  • Casual Listener
  •   UK Galaxy Watch    I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the soluti...
  • Dmartin9
  • Newbie
  • 16005 Views
  • 143 comments
  • 157 likes
  • music
  • Not Right Now
  • 16005 Views
  • 143 comments
  • 157 votes

Spotify mutes all sound after pressing pause.

PlanFreeCountry CanadaDeviceMSI GP72Operating SystemWindows 10 My Question or Issue Spotify (only the desktop app, web app works fine) keeps muting everything that makes sound after I pause my music. Background sound plays fine when I play music over...

  • Casual Listener
  • Plan Free Country  Canada Device MSI GP72 Operating System Windows 10  My Question or Issue  Spotify (only the desktop app, web app works fine) keeps muting everything that ma...
  • Hypaboss
  • Visitor
  • 22362 Views
  • 68 comments
  • 154 likes
  • Not Right Now
  • 22362 Views
  • 68 comments
  • 154 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • rubs
  • Regular
  • 45019 Views
  • 104 comments
  • 133 likes
  • Desktop
    Mac
  • Not Right Now
  • 45019 Views
  • 104 comments
  • 133 votes

Last Song in Queue is Invisible

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 12.1 My Question or IssueWhenever I add songs to my queue, the last one doesn’t appear in the list. There is a blank space where it’s should be but I can’t interact with it and the only...

  • Casual Listener
  •   Plan Premium Country United States Device iPhone 8 Operating System iOS 12.1   My Question or Issue Whenever I add songs to my queue, the last one doesn’t appear in the list. T...
  • patar9958
  • Visitor
  • 18150 Views
  • 58 comments
  • 133 likes
  • Not Right Now
  • 18150 Views
  • 58 comments
  • 133 votes

Gapless playback on Google Home

Please refer to my previous post here. I'm reopening this because I keep getting upvoted, the issue is very annoying and it is seriously going to force me to use a competitor's streaming service. Ok, I want to emphasize that I'm referring to gapless ...

  • Regular
  • Please refer to my previous post here. I'm reopening this because I keep getting upvoted, the issue is very annoying and it is seriously going to force me to use a competitor's streaming service. &n...
  • Alfredo
  • Roadie
  • 5993 Views
  • 1 comments
  • 132 likes
  • gapless playback
    Google Home
  • Not Right Now
  • 5993 Views
  • 1 comments
  • 132 votes

Auto Rotate to Landscape Stopped Working

PlanPremiumCountryUS DeviceSamsung Galaxy S8 My Question or IssueStarting this week, the app stopped auto rotating to landscape view on the current song page. On any other page, it works like normal and goes to landscape. I have restarted my phone, r...

  • Casual Listener
  • Plan Premium Country US   Device Samsung Galaxy S8     My Question or Issue Starting this week, the app stopped auto rotating to landscape view on the current song page. On a...
  • dbongard
  • Music Fan
  • 15288 Views
  • 110 comments
  • 119 likes
  • Not Right Now
  • 15288 Views
  • 110 comments
  • 119 votes

[Android] App crashes when trying to open Die drei ??? artist profile

A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook). I thought it was an issue of my phone the Mate 20 Lite. However, I got a new phone, the Axon 10 Pro, and the issue still p...

  • Spotify Legend
  • A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook).   I thought it was an issue of my phone the Mate 20 Lite. Howe...
  • LuluBlu
  • Visitor
  • 12493 Views
  • 56 comments
  • 118 likes
  • Android
    Mobile
  • Not Right Now
  • 12493 Views
  • 56 comments
  • 118 votes

Recently played artist not updating

PlanPremiumCountryItalyDevicedesktop Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy recently played artists isn't updating on my public page.

  • Regular
  • Plan Premium Country Italy Device desktop  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My recently played artists isn't updating on my public...
  • Peter
  • Spotify Legend
  • 3685 Views
  • 2 comments
  • 109 likes
  • Account
  • Not Right Now
  • 3685 Views
  • 2 comments
  • 109 votes