Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Gear S3 - Tizen 3.0 - No way to permanently stop playback

In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application). If you are done listening to music, and decide to ...

  • Casual Listener
  • In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application)....
  • user-removed
  • Not applicable
  • 11588 Views
  • 109 comments
  • 94 likes
  • bug
    Gear S3
    tizen
  • Not Right Now
  • 11588 Views
  • 109 comments
  • 94 votes

Daily Drive using wrong city

I am using Spotify Premium on iOS and have set my concert location to Minneapolis, however, in the daily drive playlist all of the content that shows up is for Chicago. How can I get this fixed? note; the concert location of Minneapolis has been set ...

  • Casual Listener
  • I am using Spotify Premium on iOS and have set my concert location to Minneapolis, however, in the daily drive playlist all of the content that shows up is for Chicago. How can I get this fixed? &n...
  • PattonD
  • Newbie
  • 10256 Views
  • 60 comments
  • 89 likes
  • Discover
    iOS
  • Not Right Now
  • 10256 Views
  • 60 comments
  • 89 votes

Rewinding podcasts or listening to played podcasts not possible

At this time, I am unable to rewind or listen again to previously listened podcasts. When I try to play them again, the playlist/finished episode jumps to the next one. I couldn't find anything in support or help.Any assistance is appreciated!ThanksD...

  • Regular
  • At this time, I am unable to rewind or listen again to previously listened podcasts. When I try to play them again, the playlist/finished episode jumps to the next one. I couldn't find anything in su...
  • Hillsboroid
  • Visitor
  • 7243 Views
  • 17 comments
  • 83 likes
  • placement
    Podcasts
    rewinding
  • Not Right Now
  • 7243 Views
  • 17 comments
  • 83 votes

Aether Cone not displaying in device list.

PlanPremiumCountryUKOperating SystemAndroid My Question or IssueAfter the recent Spotify updates my Aether Cone speaker is no longer displayed in the list of devices. I have tried with 3 different phones.I have done a factory reset on the speaker, re...

  • Casual Listener
  • Plan Premium Country UK Operating System Android   My Question or Issue After the recent Spotify updates my Aether Cone speaker is no longer displayed in the list of devices. I have trie...
  • Edwardb
  • Newbie
  • 11925 Views
  • 106 comments
  • 80 likes
  • Aether Cone
    spotify connect
  • Not Right Now
  • 11925 Views
  • 106 comments
  • 80 votes

Bluetooth, wrong metadata/metadata not updated

Hello, I am facing an issue and I beleive I am not the only one. When playing a song in my car (2016 Seat Leon), the track informations are not updated correctly and shows the title of the previous song. I found a few posts about this issue but no so...

  • Casual Listener
  • Hello,   I am facing an issue and I beleive I am not the only one.   When playing a song in my car (2016 Seat Leon), the track informations are not updated correctly and shows the title...
  • e06oy4lzj1fnxbx
  • Newbie
  • 15287 Views
  • 63 comments
  • 80 likes
  • Android
    avrcp
    bluetooth
    metadata
  • Not Right Now
  • 15287 Views
  • 63 comments
  • 80 votes

Saved songs do not show as saved on Album or Artist pages

PlanAllCountry AllDeviceAllOperating SystemAll My Question or IssueSongs that have already been added to library appear as unadded in artist pages (and elsewhere). Either Spotify has a terrible data model or they don't care about their users. Or perh...

  • Casual Listener
  • Plan All Country  All Device All Operating System All   My Question or Issue Songs that have already been added to library appear as unadded in artist pages (and elsewhere). Eithe...
  • restinfm
  • Regular
  • 12200 Views
  • 61 comments
  • 76 likes
  • bug
    data model
  • Not Right Now
  • 12200 Views
  • 61 comments
  • 76 votes

Spotify Connect not shuffling (Confirmed to affect: iOS, Android, PC)

There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem resolved it's gotten no where. No matter. We shall try...

0fJsd9i bYIPLls Rsjh3ya
  • Casual Listener
  • There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem res...
  • Melody
  • Community Manager
  • 2588 Views
  • 15 comments
  • 73 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Mobile
    Windows
  • Not Right Now
  • 2588 Views
  • 15 comments
  • 73 votes

Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth. My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit. The Phone connects...

  • Casual Listener
  • Greetings Spotifyers, I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth.   My Phone is the Samsung Note 8 and e...
  • Egp1
  • Visitor
  • 36611 Views
  • 114 comments
  • 60 likes
  • Android
    bluetooth
    headunit
    Kenwood
    no connection
  • Not Right Now
  • 36611 Views
  • 114 comments
  • 60 votes

Equalizer on spotify android is delayed when a song starts

when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just starting over the current track. this seems to be an ong...

  • Regular
  • when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just start...
  • Chris
  • Spotify
  • 6289 Views
  • 39 comments
  • 57 likes
  • Android
    bug
    Equalizer
  • Not Right Now
  • 6289 Views
  • 39 comments
  • 57 votes

Bixby Assistant not playing music on Spotify

Plan Premium Country The Netherlands Device Samsung Galaxy S10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I can't add Spotify to the bixby program list as stated in the tutorial. Any help?

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy S10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, I can't add Spotify t...
  • raymond016
  • Visitor
  • 28318 Views
  • 53 comments
  • 52 likes
  • S10
  • Not Right Now
  • 28318 Views
  • 53 comments
  • 52 votes

''More like ... '' feature stuck with the likes of the same band for weeks

PlanPremiumCountry DeviceXiaomi Operating System Android My Question or IssueHello friends, I am a Premium user on Andriod Phone device. All is peachy and I enjoy the app, although lately there is a spot of trouble. On my Home Spotify screen, there i...

  • Regular
  • Plan Premium Country   Device Xiaomi  Operating System  Android    My Question or Issue Hello friends, I am a Premium user on Andriod Phone device. All is peac...
  • SChen55
  • Newbie
  • 6694 Views
  • 67 comments
  • 51 likes
  • Not Right Now
  • 6694 Views
  • 67 comments
  • 51 votes

[Tizen] Can't play downloaded playlists while in offline mode

Plan Premium Country Germany Device Samsung Galaxy Watch Active 2 / Galaxy Note 10 Operating System Tizen / Android Q My Question or Issue I recenty got a new Galaxy Watch Active 2. In the Spotify app on the watch, I downloaded playlists to listen to...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy Watch Active 2 / Galaxy Note 10  Operating System Tizen / Android Q   My Question or Issue I recenty got a new Galaxy ...
  • Schummy73
  • Newbie
  • 21310 Views
  • 87 comments
  • 50 likes
  • Other
  • Not Right Now
  • 21310 Views
  • 87 comments
  • 50 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • goosy073103
  • Newbie
  • 11518 Views
  • 143 comments
  • 49 likes
  • chromecast
  • Not Right Now
  • 11518 Views
  • 143 comments
  • 49 votes

[iOS][Android] Offline album art not showing

Thread: 1168497 1178167 1187623 Description: When playing Songs offline that have been made available offline, the album cover art does not display. How To Reproduce: Make any song available offline Wait for it to finish downloading, and the green ar...

  • Community Legend
  • Thread: 1168497 1178167 1187623   Description: When playing Songs offline that have been made available offline, the album cover art does not display.   How To Reproduce: ...
  • LividToffeee
  • Newbie
  • 66578 Views
  • 137 comments
  • 49 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 66578 Views
  • 137 comments
  • 49 votes

Garmin Zumo connection issue

PlanFamily DeviceOnePlus 3TGarmin Zumo 595Operating SystemAndroid 8.0.0 My Question or IssueGarmin Zumo 595 connection to Spotify on my OnePlus 3T was working well with Spotify 8.4.77.779.Since last Spotify update, connection always fails.I reinstall...

  • Casual Listener
  • Plan Family   Device OnePlus 3T Garmin Zumo 595 Operating System Android 8.0.0   My Question or Issue Garmin Zumo 595 connection to Spotify on my OnePlus 3T was working well ...
  • turbodj
  • Newbie
  • 11784 Views
  • 88 comments
  • 48 likes
  • Music
    Other
  • Not Right Now
  • 11784 Views
  • 88 comments
  • 48 votes

Android App: Transmit Track Info via Bluetooth

Hi since this week, spotify shows me the wrong title via bluetoothExample: 1. Song - Song Title 1.2. Song - shows song title 1.3. song - shows song title 2.4. Song - shows Sing title 3. I'm not the only one with this problem.See:https://community.spo...

  • Casual Listener
  • Hi    since this week, spotify shows me the wrong title via bluetooth Example:   1. Song - Song Title 1. 2. Song - shows song title 1. 3. song - shows song title 2. 4...
  • Theepstar
  • Newbie
  • 15476 Views
  • 111 comments
  • 48 likes
  • Android
    bluetooth
  • Not Right Now
  • 15476 Views
  • 111 comments
  • 48 votes

Spotify playlists & folders missing when I expand folders?

so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the black background remains. The playlists and folders a...

  • Roadie
  • so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the bl...
  • 11128885013
  • Visitor
  • 5961 Views
  • 122 comments
  • 47 likes
  • Not Right Now
  • 5961 Views
  • 122 comments
  • 47 votes

[Desktop] Can't sort by length on Liked Songs

Plan Premium Country U.S. Device iPhone SE, Windows 10 Lapto Operating System windows 10 My Question or Issue I can't sort playlists by length, on my iPhone or on the laptop. I look it up online and according to posts I should be able to at least on ...

  • Casual Listener
  • Plan Premium Country U.S.   Device iPhone SE, Windows 10 Lapto Operating System windows 10   My Question or Issue  I can't sort playlists by length, on my iPhone ...
  • michaelguild13
  • Newbie
  • 5567 Views
  • 22 comments
  • 47 likes
  • Desktop
  • Not Right Now
  • 5567 Views
  • 22 comments
  • 47 votes

[BUG][ANDROID]Storage usage reported incorrectly

I am having exactly the same issue as that was originally reported here Have spotify cache installed to the SD card that is in the phone and spotify is reporting it to internal memory as well as SD card for downloaded data. I have tried to formatting...

Screenshot_20170522-111640.png Screenshot_20170522-111651.png Screenshot_20170522-113304.png Screenshot_20170522-113135.png
  • Casual Listener
  • I am having exactly the same issue as that was originally reported here   Have spotify cache installed to the SD card that is in the phone and spotify is reporting it to internal memory as wel...
  • Chris
  • Spotify
  • 10921 Views
  • 92 comments
  • 47 likes
  • add photos
  • Not Right Now
  • 10921 Views
  • 92 comments
  • 47 votes