Announcements

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Android App: Transmit Track Info via Bluetooth

Hi since this week, spotify shows me the wrong title via bluetoothExample: 1. Song - Song Title 1.2. Song - shows song title 1.3. song - shows song title 2.4. Song - shows Sing title 3. I'm not the only one with this problem.See:https://community.spo...

  • Casual Listener
  • Hi    since this week, spotify shows me the wrong title via bluetooth Example:   1. Song - Song Title 1. 2. Song - shows song title 1. 3. song - shows song title 2. 4...
  • Theepstar
  • Newbie
  • 15693 Views
  • 111 comments
  • 48 likes
  • Android
    bluetooth
  • Not Right Now
  • 15693 Views
  • 111 comments
  • 48 votes

Spotify playlists & folders missing when I expand folders?

so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the black background remains. The playlists and folders a...

  • Roadie
  • so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the bl...
  • 11128885013
  • Visitor
  • 6345 Views
  • 122 comments
  • 47 likes
  • Not Right Now
  • 6345 Views
  • 122 comments
  • 47 votes

[BUG][ANDROID]Storage usage reported incorrectly

I am having exactly the same issue as that was originally reported here Have spotify cache installed to the SD card that is in the phone and spotify is reporting it to internal memory as well as SD card for downloaded data. I have tried to formatting...

Screenshot_20170522-111640.png Screenshot_20170522-111651.png Screenshot_20170522-113304.png Screenshot_20170522-113135.png
  • Casual Listener
  • I am having exactly the same issue as that was originally reported here   Have spotify cache installed to the SD card that is in the phone and spotify is reporting it to internal memory as wel...
  • Chris
  • Spotify
  • 12202 Views
  • 92 comments
  • 47 likes
  • add photos
  • Not Right Now
  • 12202 Views
  • 92 comments
  • 47 votes

Daily Mixes/ Discover Weekly/Release Radar Are Not On Demand on Free

PlanFreeCountry DeviceHuawei P20 LiteOperating SystemAndroid OreoMy Question or IssueI have seen topics opened about this issue, but i haven't seen a proper solution to it. It looks like Spotify doesn't seem to care about it either. The problem is si...

  • Casual Listener
  • Plan Free Country   Device Huawei P20 Lite Operating System Android Oreo My Question or Issue I have seen topics opened about this issue, but i haven't seen a proper solution to it...
  • Daisy
  • Spotify Legend
  • 5074 Views
  • 18 comments
  • 46 likes
  • Not Right Now
  • 5074 Views
  • 18 comments
  • 46 votes

Daily mix disappeared after Premium upgrade

PlanPremiumCountryIndiaDeviceXiaomi MI A2Operating SystemAndroid Pie My Question or IssueI signed up to Spotify as a free user at first and after choosing my preferred artists I got Daily Mixes appearing on my home screen. After few listens I upgrade...

  • Casual Listener
  • Plan Premium Country India Device Xiaomi MI A2 Operating System Android Pie   My Question or Issue I signed up to Spotify as a free user at first and after choosing my preferred arti...
  • Stroopy
  • Visitor
  • 7707 Views
  • 44 comments
  • 45 likes
  • Not Right Now
  • 7707 Views
  • 44 comments
  • 45 votes

Android Auto Spotify track info not updated via Bluetooth (AVRCP 1.4) when OS is Android 8.0 Oreo

Issue: Android Auto Spotify track info not updated via Bluetooth (AVRCP) when OS is Android 8.0 Oreo Spotify by using Android Auto and it works and the first track info is OK, but the track info is stuck there, no updates are send to the Ford SYNC2 c...

  • Casual Listener
  • Issue: Android Auto Spotify track info not updated via Bluetooth (AVRCP) when OS is Android 8.0 Oreo   Spotify by using Android Auto and it works and the first track info is OK, but the t...
  • XavierDee
  • Newbie
  • 5261 Views
  • 25 comments
  • 44 likes
  • Android
  • Not Right Now
  • 5261 Views
  • 25 comments
  • 44 votes

[Mobile] Cover art renders incomplete for offline songs

Plan Premium Country Mexico Device Moto E4 Operating System Android Nougat (7.1.1) Spotify Version: 8.5.13.676 My Question or Issue When downloading files, their album art renders incomplete, showing chunks in black. Tried clearing cache, redownloadi...

Screenshot_20191106-224314.png
  • Casual Listener
  •   Plan Premium Country Mexico Device Moto E4 Operating System Android Nougat (7.1.1)   Spotify Version: 8.5.13.676   My Question or Issue When downloading ...
  • Elena
  • Moderator
  • 8951 Views
  • 67 comments
  • 41 likes
  • album art
    Download error
    incomplete
  • Not Right Now
  • 8951 Views
  • 67 comments
  • 41 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • LoveBomber
  • Visitor
  • 12098 Views
  • 40 comments
  • 38 likes
  • Other
  • Not Right Now
  • 12098 Views
  • 40 comments
  • 38 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Spotify
  • Spotify
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • MihailY
  • Moderator
  • 2799 Views
  • 33 comments
  • 33 likes
  • Mobile
  • Not Right Now
  • 2799 Views
  • 33 comments
  • 33 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • matteustace
  • Newbie
  • 5743 Views
  • 41 comments
  • 33 likes
  • Desktop
  • Not Right Now
  • 5743 Views
  • 41 comments
  • 33 votes

Issues with Android and BMW ConnectedDrive

Hi, A few weeks ago I switched from an iPhone to Android. And I was glad to see that the spotify app is now available in BMW ConnectedDrive for Android as well. But the integration appears to be very buggy. I was wondering if anyone else is having th...

  • Regular
  • Hi,   A few weeks ago I switched from an iPhone to Android. And I was glad to see that the spotify app is now available in BMW ConnectedDrive for Android as well.   But the integra...
  • genericstrobist
  • Casual Listener
  • 8918 Views
  • 20 comments
  • 33 likes
  • Android
    BMW
    ConnectedDrive
  • Not Right Now
  • 8918 Views
  • 20 comments
  • 33 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • blakerutledge
  • Newbie
  • 12926 Views
  • 42 comments
  • 32 likes
  • Not Right Now
  • 12926 Views
  • 42 comments
  • 32 votes

[Tizen] Samsung Smart TV app volume level too high

Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen app version 1.7.2 My Question or Issue The gain in the Samsung Tizen ...

  • Casual Listener
  • Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen ...
  • jmuffitt
  • Casual Listener
  • 3985 Views
  • 38 comments
  • 31 likes
  • Samsung
    TV
  • Not Right Now
  • 3985 Views
  • 38 comments
  • 31 votes

[iOS] Queue scroll is too fast and laggy

Plan Premium Country Canada Device iphone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When scrolling the queued songs to adjust their order, the list will go extremely fast and become unmanageable. Very easy to lo...

  • Casual Listener
  • Plan Premium Country Canada Device iphone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When scrolling the queued songs to adjust th...
  • geozuf
  • Casual Listener
  • 5249 Views
  • 31 comments
  • 31 likes
  • iOS
  • Not Right Now
  • 5249 Views
  • 31 comments
  • 31 votes

Volume slider is buggy and skips back and forth

Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...

spotify.gif
  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I chang...
  • september-928
  • Newbie
  • 6228 Views
  • 26 comments
  • 30 likes
  • Windows
  • Not Right Now
  • 6228 Views
  • 26 comments
  • 30 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • pavagen
  • Casual Listener
  • 6617 Views
  • 43 comments
  • 28 likes
  • Not Right Now
  • 6617 Views
  • 43 comments
  • 28 votes

[Desktop] [MacOS] Unable to scroll with arrow keys & scroll bar missing from side bar

Hello, I am having an issue with Spotify where none of the scroll functions are working. For example, if you take a look at the attached screenshot, I cannot scrool down to see the "Popular" tracks or anything below it. I can click on the "Overview,"...

  • Casual Listener
  • Hello,    I am having an issue with Spotify where none of the scroll functions are working. For example, if you take a look at the attached screenshot, I cannot scrool down to see the "...
  • ambientmusiclov
  • Newbie
  • 9721 Views
  • 92 comments
  • 28 likes
  • Desktop
    Mac
    Scroll
  • Not Right Now
  • 9721 Views
  • 92 comments
  • 28 votes

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

  • Casual Listener
  • My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...
  • 1248107902
  • Newbie
  • 5278 Views
  • 43 comments
  • 27 likes
  • daily wellness
    mixes
  • Not Right Now
  • 5278 Views
  • 43 comments
  • 27 votes

Shuffling an artist constantly duplicates tracks

PlanPremiumCountryUSADeviceSamsung Note8Operating SystemAndroid 8 IssueWhenever I shuffle play an artist, tracks are constantly duplicated. I'm not sure when this problem appeared, but it's been within the last month or two. I've read some other answ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Note8 Operating System Android 8   Issue Whenever I shuffle play an artist, tracks are constantly duplicated. I'm not sure when this problem app...
  • K_Scorpio
  • Casual Listener
  • 4814 Views
  • 20 comments
  • 27 likes
  • Not Right Now
  • 4814 Views
  • 20 comments
  • 27 votes

Starting Spotify playback from Google Home makes volume uncontrollable

When I say "Hey Google, play Spotify on " to my Google Home, it starts Spotify on the Chromecast in a different mode than if I were to start it from either my Android or iOS device, and this results in the inability to control the volume from the Spo...

  • Regular
  • When I say "Hey Google, play Spotify on <Chromecast name here>" to my Google Home, it starts Spotify on the Chromecast in a different mode than if I were to start it from either my Android or i...
  • Chris
  • Spotify
  • 7047 Views
  • 25 comments
  • 27 likes
  • Android
    Google Home
    iOS
  • Not Right Now
  • 7047 Views
  • 25 comments
  • 27 votes