Ongoing Issues

[Desktop] Can't sort by length on Liked Songs

Plan Premium Country U.S. Device iPhone SE, Windows 10 Lapto Operating System windows 10 My Question or Issue I can't sort playlists by length, on my iPhone or on the laptop. I look it up online and according to posts I should be able to at least on ...

avalonia
Casual Listener
Plan Premium Country U.S. Device iPhone SE, Windows 10 Lapto Operating System windows 10 My Question or Issue I can't sort playlists by length, on my iPhone ...
2019-02-09 11:05:39 PM
2022-06-16 6:18:13 PM
michaelguild13
Newbie
6455 Views
22 comments
50 likes
Desktop
Not Right Now

6455 Views
22 comments
50 votes

[iOS][Android] Offline album art not showing

Thread: 1168497 1178167 1187623 Description: When playing Songs offline that have been made available offline, the album cover art does not display. How To Reproduce: Make any song available offline Wait for it to finish downloading, and the green ar...

jean3601
Community Legend
Thread: 1168497 1178167 1187623 Description: When playing Songs offline that have been made available offline, the album cover art does not display. How To Reproduce: ...
2015-09-10 10:47:11 AM
2017-08-07 2:57:34 PM
LividToffeee
Newbie
70542 Views
137 comments
49 likes
Android
iOS
Mobile
Not Right Now

70542 Views
137 comments
49 votes

Garmin Zumo connection issue

PlanFamily DeviceOnePlus 3TGarmin Zumo 595Operating SystemAndroid 8.0.0 My Question or IssueGarmin Zumo 595 connection to Spotify on my OnePlus 3T was working well with Spotify 8.4.77.779.Since last Spotify update, connection always fails.I reinstall...

Luccio
Casual Listener
Plan Family Device OnePlus 3T Garmin Zumo 595 Operating System Android 8.0.0 My Question or Issue Garmin Zumo 595 connection to Spotify on my OnePlus 3T was working well ...
2019-01-15 2:39:47 PM
2022-06-22 10:01:56 PM
turbodj
Newbie
14279 Views
88 comments
48 likes
Music
Other
Not Right Now

14279 Views
88 comments
48 votes

Android App: Transmit Track Info via Bluetooth

Hi since this week, spotify shows me the wrong title via bluetoothExample: 1. Song - Song Title 1.2. Song - shows song title 1.3. song - shows song title 2.4. Song - shows Sing title 3. I'm not the only one with this problem.See:https://community.spo...

Karl_V
Casual Listener
Hi since this week, spotify shows me the wrong title via bluetooth Example: 1. Song - Song Title 1. 2. Song - shows song title 1. 3. song - shows song title 2. 4...
2017-09-21 8:59:22 AM
2018-02-08 10:19:57 PM
Theepstar
Newbie
16494 Views
111 comments
48 likes
Android
bluetooth
Not Right Now

16494 Views
111 comments
48 votes

Spotify playlists & folders missing when I expand folders?

so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the black background remains. The playlists and folders a...

phoebebridgers
Roadie
so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the bl...
2020-05-19 6:29:11 PM
2021-05-01 10:41:45 AM
11128885013
Visitor
7484 Views
122 comments
47 likes
Not Right Now

7484 Views
122 comments
47 votes

[BUG][ANDROID]Storage usage reported incorrectly

I am having exactly the same issue as that was originally reported here Have spotify cache installed to the SD card that is in the phone and spotify is reporting it to internal memory as well as SD card for downloaded data. I have tried to formatting...

jamesslane
Casual Listener
I am having exactly the same issue as that was originally reported here Have spotify cache installed to the SD card that is in the phone and spotify is reporting it to internal memory as wel...
2017-05-22 12:18:00 PM
2018-04-10 5:10:52 PM
Chris
Spotify
14445 Views
92 comments
47 likes
add photos
Not Right Now

14445 Views
92 comments
47 votes

Daily Mixes/ Discover Weekly/Release Radar Are Not On Demand on Free

PlanFreeCountry DeviceHuawei P20 LiteOperating SystemAndroid OreoMy Question or IssueI have seen topics opened about this issue, but i haven't seen a proper solution to it. It looks like Spotify doesn't seem to care about it either. The problem is si...

Tisery
Casual Listener
Plan Free Country Device Huawei P20 Lite Operating System Android Oreo My Question or Issue I have seen topics opened about this issue, but i haven't seen a proper solution to it...
2019-01-29 4:38:39 PM
2019-05-21 11:02:52 AM
Daisy
Spotify Legend
5354 Views
18 comments
46 likes
Not Right Now

5354 Views
18 comments
46 votes

Daily mix disappeared after Premium upgrade

PlanPremiumCountryIndiaDeviceXiaomi MI A2Operating SystemAndroid Pie My Question or IssueI signed up to Spotify as a free user at first and after choosing my preferred artists I got Daily Mixes appearing on my home screen. After few listens I upgrade...

sayan-666
Casual Listener
Plan Premium Country India Device Xiaomi MI A2 Operating System Android Pie My Question or Issue I signed up to Spotify as a free user at first and after choosing my preferred artist...
2019-03-11 2:50:36 PM
2021-11-06 11:13:50 AM
Stroopy
Visitor
8110 Views
44 comments
45 likes
Not Right Now

8110 Views
44 comments
45 votes

Android Auto Spotify track info not updated via Bluetooth (AVRCP 1.4) when OS is Android 8.0 Oreo

Issue: Android Auto Spotify track info not updated via Bluetooth (AVRCP) when OS is Android 8.0 Oreo Spotify by using Android Auto and it works and the first track info is OK, but the track info is stuck there, no updates are send to the Ford SYNC2 c...

racktsai0429
Casual Listener
Issue: Android Auto Spotify track info not updated via Bluetooth (AVRCP) when OS is Android 8.0 Oreo Spotify by using Android Auto and it works and the first track info is OK, but the track ...
2018-01-30 8:12:51 AM
2019-05-08 12:12:35 PM
XavierDee
Newbie
5501 Views
25 comments
44 likes
Android
Not Right Now

5501 Views
25 comments
44 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

Vasil
Moderator
Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.
2022-10-27 3:04:47 PM
yesterday
hawk-85
Newbie
16204 Views
72 comments
42 likes
Other
Not Right Now

16204 Views
72 comments
42 votes

[Mobile] Cover art renders incomplete for offline songs

Plan Premium Country Mexico Device Moto E4 Operating System Android Nougat (7.1.1) Spotify Version: 8.5.13.676 My Question or Issue When downloading files, their album art renders incomplete, showing chunks in black. Tried clearing cache, redownloadi...

tonymahc
Casual Listener
Plan Premium Country Mexico Device Moto E4 Operating System Android Nougat (7.1.1) Spotify Version: 8.5.13.676 My Question or Issue When downloading ...
2019-11-07 7:20:59 AM
2020-10-30 9:21:55 AM
Elena
Moderator
9671 Views
67 comments
41 likes
album art
Download error
incomplete
Not Right Now

9671 Views
67 comments
41 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

Yordan
Moderator
Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
2022-01-28 4:32:34 PM
2 weeks ago
silverfano
Regular
7448 Views
43 comments
40 likes
Desktop
Not Right Now

7448 Views
43 comments
40 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

user-removed
Visitor
I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
2020-11-13 4:26:03 AM
2022-11-15 1:02:25 AM
LoveBomber
Visitor
13106 Views
40 comments
39 likes
Other
Not Right Now

13106 Views
40 comments
39 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

Gallivan61
Casual Listener
I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app a...
2019-02-15 4:18:16 AM
2023-03-21 4:52:26 PM
krapmaster
Newbie
16548 Views
47 comments
37 likes
Not Right Now

16548 Views
47 comments
37 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

Jeremy
Spotify
Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
2022-06-17 10:36:58 AM
2022-11-12 11:59:43 AM
MihailY
Moderator
4564 Views
33 comments
34 likes
Mobile
Not Right Now

4564 Views
33 comments
34 votes

[Tizen] Samsung Smart TV app volume level too high

Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen app version 1.7.2 My Question or Issue The gain in the Samsung Tizen ...

rhapsodyindrew
Casual Listener
Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen ...
2021-03-18 10:14:34 PM
2022-09-23 12:54:05 AM
jmuffitt
Casual Listener
4881 Views
38 comments
34 likes
Samsung
TV
Not Right Now

4881 Views
38 comments
34 votes

Issues with Android and BMW ConnectedDrive

Hi, A few weeks ago I switched from an iPhone to Android. And I was glad to see that the spotify app is now available in BMW ConnectedDrive for Android as well. But the integration appears to be very buggy. I was wondering if anyone else is having th...

johannesdr
Regular
Hi, A few weeks ago I switched from an iPhone to Android. And I was glad to see that the spotify app is now available in BMW ConnectedDrive for Android as well. But the integra...
2017-12-15 11:24:18 AM
2018-04-19 11:21:05 PM
genericstrobist
Casual Listener
9138 Views
20 comments
33 likes
Android
BMW
ConnectedDrive
Not Right Now

9138 Views
20 comments
33 votes

[iOS] Queue scroll is too fast and laggy

Plan Premium Country Canada Device iphone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When scrolling the queued songs to adjust their order, the list will go extremely fast and become unmanageable. Very easy to lo...

cj_10
Casual Listener
Plan Premium Country Canada Device iphone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When scrolling the queued songs to adjust th...
2019-04-19 10:13:10 AM
2020-07-05 1:16:58 PM
geozuf
Casual Listener
5862 Views
31 comments
32 likes
iOS
Not Right Now

5862 Views
31 comments
32 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

pavagen
Casual Listener
UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
2019-02-06 1:01:57 PM
2 weeks ago
Amethyst_isis08
Newbie
7983 Views
49 comments
32 likes
Not Right Now

7983 Views
49 comments
32 votes

Volume slider is buggy and skips back and forth

Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...

Blopss
Casual Listener
Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I chang...
2019-11-21 2:16:43 PM
2021-03-21 4:13:04 AM
september-928
Newbie
7955 Views
26 comments
30 likes
Windows
Not Right Now

7955 Views
26 comments
30 votes

Spotify Community

Ongoing Issues

Forum Posts

[Desktop] Can't sort by length on Liked Songs

[iOS][Android] Offline album art not showing

Garmin Zumo connection issue

Android App: Transmit Track Info via Bluetooth

Spotify playlists & folders missing when I expand folders?

[BUG][ANDROID]Storage usage reported incorrectly

Daily Mixes/ Discover Weekly/Release Radar Are Not On Demand on Free

Daily mix disappeared after Premium upgrade

Android Auto Spotify track info not updated via Bluetooth (AVRCP 1.4) when OS is Android 8.0 Oreo

Audio quality / Sound volume issues on Playstation 5 App

[Mobile] Cover art renders incomplete for offline songs

Sonos speakers not showing up on desktop app

[PS5] Poor audio quality issue from PS4 persists on PS5 app

’Repeat All’ turns itself on

Radio playback issues

[Tizen] Samsung Smart TV app volume level too high

Issues with Android and BMW ConnectedDrive

[iOS] Queue scroll is too fast and laggy

Unable to stream BBC podcasts to Wi-Fi speaker

Volume slider is buggy and skips back and forth

Help Wizard

Step 1

Just quickly...

Ongoing Issues