Ongoing Issues

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

Ver
Spotify Legend
Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, m...
2021-07-11 11:46:44 AM
a month ago
David_1989
Newbie
58369 Views
389 comments
1045 likes
Mobile
Your Library
Not Right Now

58369 Views
389 comments
1045 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

user-removed
Visitor
Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
2019-12-10 10:59:09 AM
2023-03-08 6:23:45 PM
r0flm4k3r
Newbie
36289 Views
141 comments
893 likes
Not Right Now

36289 Views
141 comments
893 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

kcangemi
Casual Listener
Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Ch...
2020-01-29 1:56:07 AM
a week ago
solarsd
Casual Listener
52612 Views
339 comments
804 likes
chromecast
Connect
Not Right Now

52612 Views
339 comments
804 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Mihail
Spotify Legend
Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
2021-07-30 12:04:55 PM
3 weeks ago
UmpaIumpa
Regular
155051 Views
317 comments
667 likes
Other
Not Right Now

155051 Views
317 comments
667 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

RL78
Casual Listener
Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+ My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizontal...
2019-04-03 5:03:40 AM
2023-03-29 10:16:01 PM
Krisavi
Casual Listener
39964 Views
129 comments
652 likes
Not Right Now

39964 Views
129 comments
652 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

vi280
Casual Listener
Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X My Question or Issue I repeatedly get the firewall error message and I've run e...
2020-03-05 6:25:13 PM
2022-02-03 8:19:40 AM
Vinoses
Music Fan
74929 Views
87 comments
612 likes
Not Right Now

74929 Views
87 comments
612 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

user-removed
Visitor
Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another accou...
2020-06-07 7:15:50 PM
20 hours ago
sweetlevy
Newbie
136367 Views
237 comments
481 likes
Mobile
Not Right Now

136367 Views
237 comments
481 votes

[iOS] App crashing/draining battery rapidly

Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it crashing. And it rapidly drains battery all of a sudden. And my background ...

cbm1296
Casual Listener
Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it c...
2020-11-08 3:24:07 AM
2022-05-29 10:37:20 AM
haharane
Newbie
49153 Views
277 comments
472 likes
iOS
Not Right Now

49153 Views
277 comments
472 votes

Offline Issue

My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start the app again. When you start it you will be asked to log in, ...

Cjo81
Regular
My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start ...
2017-11-17 9:15:30 AM
2022-04-24 5:25:35 AM
Chrisfig77
Regular
51827 Views
14 comments
403 likes
issue
offline
Not Right Now

51827 Views
14 comments
403 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

Elena
Moderator
Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. ...
2022-07-28 12:24:29 PM
2023-04-15 11:05:32 AM
phi852
Newbie
22449 Views
137 comments
359 likes
Android
Not Right Now

22449 Views
137 comments
359 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

gmarrouke
Casual Listener
I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
2017-11-02 6:58:00 AM
2023-03-07 4:43:55 AM
agiga99
Newbie
25013 Views
174 comments
327 likes
Desktop
Not Right Now

25013 Views
174 comments
327 votes

[Desktop] Clicking on album art highlights wrong song in sorted playlists

PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or IssueHello, I have noticed a little issue regarding playlists. Until the last version, if you were playing a playl...

Lousan92
Composer
Plan Premium Country Spain Device PC (Windows/MacBook Pro mid-2012) Operating System Windows 10 Enterprise, macOS Mojave 10.4.4 My Question or Issue Hello, I have noticed a ...
2019-04-29 1:13:58 PM
2021-05-10 12:19:34 AM
jwmann
Newbie
35336 Views
342 comments
326 likes
Desktop
Mac
Windows
Not Right Now

35336 Views
342 comments
326 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

haydnrb7
Casual Listener
Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or what...
2019-01-15 12:47:33 AM
Friday
dgs2-q_s9hk3h
Newbie
36259 Views
209 comments
305 likes
Android
Not Right Now

36259 Views
209 comments
305 votes

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

wrongpete
Casual Listener
Plan: Premium (Family) Country: UK Device: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
2018-07-25 3:03:19 PM
2022-02-28 1:04:26 AM
AstralCobra
Newbie
31221 Views
181 comments
292 likes
Other
Not Right Now

31221 Views
181 comments
292 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

kasidej65
Casual Listener
Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
2020-10-02 3:50:39 PM
2022-01-04 4:20:23 PM
Alex
Moderator
57326 Views
188 comments
290 likes
Hardware Partner
Other
Samsung
Not Right Now

57326 Views
188 comments
290 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

billy96
Casual Listener
Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
2020-05-27 4:15:10 PM
2023-01-30 7:47:56 AM
hanumav
Casual Listener
25781 Views
71 comments
283 likes
Android
iOS
Mobile
Not Right Now

25781 Views
71 comments
283 votes

[Desktop] Spotify becomes unresponsive when using Search

When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX IT! Plan Premium Device PC Operating System Windows...

badger1246
Casual Listener
When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX ...
2020-07-06 6:07:00 PM
2020-12-15 4:29:06 PM
Mihail
Spotify Legend
25007 Views
137 comments
267 likes
Desktop
Windows
Not Right Now

25007 Views
137 comments
267 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

leviteo
Casual Listener
Plan Premium Country Italy Device Amazon Echo Dot - Italy Operating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
2018-11-15 4:07:10 PM
2023-04-20 10:59:00 PM
Vonamos
Newbie
45110 Views
122 comments
267 likes
Other
Not Right Now

45110 Views
122 comments
267 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

SylviaNZ
Casual Listener
Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync fun...
2020-03-20 10:39:37 PM
2023-03-29 11:00:23 AM
Not applicable
77638 Views
177 comments
261 likes
Other
Not Right Now

77638 Views
177 comments
261 votes

Spotify Search Bar - Text Entered Backwards

Plan- FreeCountry- United StatesDevice- MacBook Pro (Retina, 13-inch, Late 2012)Operating System- macOS High Sierra (10.13.4) Issue- Text is entered backward in the search bar. In addition, one is unable to highlight the text with ⌘+A. Steps to Recre...

orwinmc
Casual Listener
Plan - Free Country - United States Device - MacBook Pro (Retina, 13-inch, Late 2012) Operating System - macOS High Sierra (10.13.4) Issue - Text is entered backward in the search ba...
2018-11-27 5:28:30 AM
2021-05-12 6:28:33 PM
gd11_be
Newbie
36441 Views
144 comments
240 likes
Not Right Now

36441 Views
144 comments
240 votes

Spotify Community

Ongoing Issues

Forum Posts

[Mobile] Recently Played not updating

[Desktop] Recently Played section not updating anymore

Spotify + Chromecast Audio Connection Keeps Dropping

Downloading on Apple Watch stuck at first song

Screen will not rotate anymore on Now Playing view

Error code: 30

[Mobile] Canvas feature disappeared

[iOS] App crashing/draining battery rapidly

Offline Issue

Playback stops on mobile devices. Progress bar stays at 0:00.

[Desktop] Spotify won't resume after pause with bluetooth headphones

[Desktop] Clicking on album art highlights wrong song in sorted playlists

Issue with storage option switching from SD Card to internal

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

[Desktop] Spotify becomes unresponsive when using Search

[Amazon Alexa] Music Stop after 5 songs

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Spotify Search Bar - Text Entered Backwards

Help Wizard

Step 1

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Ongoing Issues