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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • Mkzyk
  • Casual Listener
  • 150927 Views
  • 315 comments
  • 653 likes
  • Other
  • Not Right Now
  • 150927 Views
  • 315 comments
  • 653 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • RyKaT
  • Newbie
  • 56354 Views
  • 388 comments
  • 1008 likes
  • Mobile
    Your Library
  • Not Right Now
  • 56354 Views
  • 388 comments
  • 1008 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • AlejaR
  • Moderator
  • 27377 Views
  • 107 comments
  • 63 likes
  • Other
  • Not Right Now
  • 27377 Views
  • 107 comments
  • 63 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • AnxietyL3
  • Newbie
  • 123777 Views
  • 202 comments
  • 425 likes
  • Mobile
  • Not Right Now
  • 123777 Views
  • 202 comments
  • 425 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • krapmaster
  • Newbie
  • 15218 Views
  • 47 comments
  • 36 likes
  • Not Right Now
  • 15218 Views
  • 47 comments
  • 36 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • lordjarlidar
  • Newbie
  • 20848 Views
  • 136 comments
  • 351 likes
  • Android
  • Not Right Now
  • 20848 Views
  • 136 comments
  • 351 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • jwllewelyn
  • Newbie
  • 33467 Views
  • 194 comments
  • 296 likes
  • Android
  • Not Right Now
  • 33467 Views
  • 194 comments
  • 296 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • me4tgr1ndr
  • Newbie
  • 13284 Views
  • 61 comments
  • 37 likes
  • Other
  • Not Right Now
  • 13284 Views
  • 61 comments
  • 37 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Jack_H_Park
  • Casual Listener
  • 28157 Views
  • 94 comments
  • 98 likes
  • Music
  • Not Right Now
  • 28157 Views
  • 94 comments
  • 98 votes

Problem syncing local files of songs not available your region

Hey there @prossu, Thanks for posting about this in the Community! Just to confirm, since you mention that only syncing to your mobile device causes issues, have you tried a quick reinstall of the app on that device? If you haven't, please make sure ...

  • Spotify Legend
  • Hey there @prossu,   Thanks for posting about this in the Community!   Just to confirm, since you mention that only syncing to your mobile device causes issues, have you tried ...
  • eramaeni
  • Casual Listener
  • 7012 Views
  • 12 comments
  • 1 likes
  • Not Right Now
  • 7012 Views
  • 12 comments
  • 1 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • r0flm4k3r
  • Newbie
  • 35196 Views
  • 141 comments
  • 888 likes
  • Not Right Now
  • 35196 Views
  • 141 comments
  • 888 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • Littlebugo
  • Newbie
  • 8154 Views
  • 72 comments
  • 54 likes
  • Mobile
  • Not Right Now
  • 8154 Views
  • 72 comments
  • 54 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • agiga99
  • Newbie
  • 24164 Views
  • 174 comments
  • 327 likes
  • Desktop
  • Not Right Now
  • 24164 Views
  • 174 comments
  • 327 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • Fabiandoz
  • Casual Listener
  • 15610 Views
  • 150 comments
  • 51 likes
  • chromecast
  • Not Right Now
  • 15610 Views
  • 150 comments
  • 51 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Omniscient1
  • Newbie
  • 7277 Views
  • 45 comments
  • 28 likes
  • Not Right Now
  • 7277 Views
  • 45 comments
  • 28 votes

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

589BC11A-CEFB-494E-AD41-6562062DF725.jpeg
  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music d...
  • seankmoran
  • Newbie
  • 3891 Views
  • 31 comments
  • 18 likes
  • Not Right Now
  • 3891 Views
  • 31 comments
  • 18 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • rm501
  • Newbie
  • 74969 Views
  • 176 comments
  • 255 likes
  • Other
  • Not Right Now
  • 74969 Views
  • 176 comments
  • 255 votes

[Apple Carplay] playlists within level 2. folders appear empty

On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder.

  • Casual Listener
  • On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder. 
  • HaydenTheHelper
  • Music Fan
  • 2855 Views
  • 15 comments
  • 21 likes
  • Carplay
    Playlist
    playlist folders
  • Not Right Now
  • 2855 Views
  • 15 comments
  • 21 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 15052 Views
  • 125 comments
  • 212 likes
  • Android
    Mobile
  • Not Right Now
  • 15052 Views
  • 125 comments
  • 212 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • stet
  • Casual Listener
  • 6635 Views
  • 40 comments
  • 5 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 6635 Views
  • 40 comments
  • 5 votes