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Ongoing Issues

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Forum Posts

Offline Issue

My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start the app again. When you start it you will be asked to log in, ...

  • Regular
  • My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7.   If Spotify is shut down when the program has been set to "Offline", you will never be able to start ...
  • Chrisfig77
  • Regular
  • 49458 Views
  • 14 comments
  • 398 likes
  • issue
    offline
  • Not Right Now
  • 49458 Views
  • 14 comments
  • 398 votes

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

  • Casual Listener
  • My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...
  • 1248107902
  • Newbie
  • 5252 Views
  • 43 comments
  • 27 likes
  • daily wellness
    mixes
  • Not Right Now
  • 5252 Views
  • 43 comments
  • 27 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • Frappergandy
  • Newbie
  • 28685 Views
  • 103 comments
  • 131 likes
  • Desktop
    Mac
  • Not Right Now
  • 28685 Views
  • 103 comments
  • 131 votes

Family Mix song influence not showing

I use the family mix quite a bit and a useful feature on the phone app is to click the user icons to see which family members listening habits influenced the song being included. Since last week on the Android app, this no longer works, click on the ...

  • Casual Listener
  • I use the family mix quite a bit and a useful feature on the phone app is to click the user icons to see which family members listening habits influenced the song being included.   Since last ...
  • Jiminee222
  • Newbie
  • 3663 Views
  • 20 comments
  • 14 likes
  • Android
    Family Mix
    Phone app
  • Not Right Now
  • 3663 Views
  • 20 comments
  • 14 votes

[Android] App crashes when trying to open Die drei ??? artist profile

A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook). I thought it was an issue of my phone the Mate 20 Lite. However, I got a new phone, the Axon 10 Pro, and the issue still p...

  • Spotify Legend
  • A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook).   I thought it was an issue of my phone the Mate 20 Lite. Howe...
  • LuluBlu
  • Visitor
  • 11645 Views
  • 56 comments
  • 118 likes
  • Android
    Mobile
  • Not Right Now
  • 11645 Views
  • 56 comments
  • 118 votes

Shuffling an artist constantly duplicates tracks

PlanPremiumCountryUSADeviceSamsung Note8Operating SystemAndroid 8 IssueWhenever I shuffle play an artist, tracks are constantly duplicated. I'm not sure when this problem appeared, but it's been within the last month or two. I've read some other answ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Note8 Operating System Android 8   Issue Whenever I shuffle play an artist, tracks are constantly duplicated. I'm not sure when this problem app...
  • K_Scorpio
  • Casual Listener
  • 4807 Views
  • 20 comments
  • 27 likes
  • Not Right Now
  • 4807 Views
  • 20 comments
  • 27 votes

Google Assistant Play Soundtrack in Wrong Language

Plan Premium Country USA Device Pixel 3 Operating System Android My Question or Issue I use Google Assistant frequently to play music on Spotify. There are a bunch of very popular soundtracks that try to listen to but it ends up playing a version fro...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 3 Operating System Android   My Question or Issue I use Google Assistant frequently to play music on Spotify. There are a bunch of very ...
  • Anders02
  • Newbie
  • 5369 Views
  • 30 comments
  • 10 likes
  • Mobile
    Other
  • Not Right Now
  • 5369 Views
  • 30 comments
  • 10 votes

Spotify logo not displaying properly on BMW Connected Drive app.

PlanPremium CountryUK DeviceF31 2013 with the NBT Professional iDrive / 8.8 inch screen.iPhone 5s Operating SystemIOS 12.2 / Spotify Version 8.5.2 My Question or Issue The BMW connected drive Spotify app doesn’t display properly in my car. The app ap...

20190417_183848 (2).jpg P90169185-bmw-connecteddrive-bring-spotify-into-the-car-11-2014-1500px.jpg
  • Casual Listener
  • Plan Premium   Country UK   Device F31 2013 with the NBT Professional iDrive / 8.8 inch screen. iPhone 5s    Operating System IOS 12.2 / Spotify  Version   ...
  • Samcee46
  • Newbie
  • 10201 Views
  • 50 comments
  • 16 likes
  • Other
  • Not Right Now
  • 10201 Views
  • 50 comments
  • 16 votes

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

  • Casual Listener
  • Plan: Premium (Family) Country: UK Device: Google Home   My Question or Issue   Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
  • AstralCobra
  • Newbie
  • 28106 Views
  • 181 comments
  • 291 likes
  • Other
  • Not Right Now
  • 28106 Views
  • 181 comments
  • 291 votes

Bluetooth Controller in car doesnt skip tracks anymore

Hey, i have a A2 Lite with Android 9 and since i have the mobile phone,my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fin...

  • Casual Listener
  • Hey,   i have a A2 Lite  with Android 9 and since i have the  mobile phone, my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my...
  • Gex2491
  • Visitor
  • 28446 Views
  • 139 comments
  • 184 likes
  • Music
  • Not Right Now
  • 28446 Views
  • 139 comments
  • 184 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • kimvic
  • Newbie
  • 9341 Views
  • 50 comments
  • 183 likes
  • podcast
    progress bar
  • Not Right Now
  • 9341 Views
  • 50 comments
  • 183 votes

[Android][Bluetooth] Metadata is not transmitted

Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-party device) Additional information: We're collecting inf...

  • Spotify Legend
  • Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-par...
  • josehumberto91
  • Visitor
  • 86892 Views
  • 586 comments
  • 195 likes
  • Android
    bluetooth
    bug
    metadata
  • Not Right Now
  • 86892 Views
  • 586 comments
  • 195 votes

New Home Screen Update (i.e"Good Afternoon" Playlist) not working

I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still doesn't see it. Plan Premium Country Philippines Devi...

  • Casual Listener
  • I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still do...
  • Amayy
  • Rising Star 4
  • 4105 Views
  • 12 comments
  • 17 likes
  • iOS
  • Not Right Now
  • 4105 Views
  • 12 comments
  • 17 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 70161 Views
  • 87 comments
  • 607 likes
  • Not Right Now
  • 70161 Views
  • 87 comments
  • 607 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • pavagen
  • Casual Listener
  • 6530 Views
  • 43 comments
  • 28 likes
  • Not Right Now
  • 6530 Views
  • 43 comments
  • 28 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 18787 Views
  • 83 comments
  • 226 likes
  • iOS
    Mobile
  • Not Right Now
  • 18787 Views
  • 83 comments
  • 226 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • Queen127
  • Newbie
  • 32447 Views
  • 24 comments
  • 11 likes
  • Not Right Now
  • 32447 Views
  • 24 comments
  • 11 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Moderator
  • 54735 Views
  • 188 comments
  • 290 likes
  • Hardware Partner
    Other
    Samsung
  • Not Right Now
  • 54735 Views
  • 188 comments
  • 290 votes

Removing currently playing song from a playlist and reordering the queue breaks it

Hey everyone, We've received reports that removing the currently playing song from the playlist and reordering the queue breaks it. Thanks to @qiiwexc for providing a video of the issue!

  • Spotify Legend
  • Hey everyone,   We've received reports that removing the currently playing song from the playlist and reordering the queue breaks it.   Thanks to @qiiwexc for providing...
  • Mihail
  • Spotify Legend
  • 5302 Views
  • 6 comments
  • 10 likes
  • Other
    Your Library
  • Not Right Now
  • 5302 Views
  • 6 comments
  • 10 votes

[Car View] Landscape rotation doesn't work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueThe newest update seems to have completely disabled the auto landscape rotation for Spotify for me, in all screens. As of yesterday it worked fine, but...

  • Casual Listener
  • P lan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue The newest update seems to have completely disabled the auto landscape rot...
  • NitroExpress
  • Newbie
  • 5573 Views
  • 31 comments
  • 12 likes
  • Android
    car mode
    landscape mode
  • Not Right Now
  • 5573 Views
  • 31 comments
  • 12 votes