Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify Connect not shuffling (Confirmed to affect: iOS, Android, PC)

There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem resolved it's gotten no where. No matter. We shall try...

0fJsd9i bYIPLls Rsjh3ya
  • Casual Listener
  • There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem res...
  • Melody
  • Community Manager
  • 2652 Views
  • 15 comments
  • 74 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Mobile
    Windows
  • Not Right Now
  • 2652 Views
  • 15 comments
  • 74 votes

Remember me not working on Spotify Windows Desktop

The Username or email field is not being retained when the Remeber me is on [Green] on the Login screen for the Spotify Windows Desktop. Windows 10. Spotify Version 1.0.64.399.g4637b02a.

  • Visitor
  • The Username or email field is not being retained when the Remeber me is on [Green] on the Login screen for the Spotify Windows Desktop. Windows 10. Spotify Version 1.0.64.399.g4637b02a.
  • user-removed
  • Not applicable
  • 2225 Views
  • 14 comments
  • 0 likes
  • Desktop
    Windows
  • Not Right Now
  • 2225 Views
  • 14 comments
  • 0 votes

The song currently being played is not always indicated in green

This is a continuation of the following two threads that were accidentally closed. The last post I see in the first thread is from me, so I was actually waiting for an answer from you. The issues are still there. Please investigate. https://community...

  • Roadie
  • This is a continuation of the following two threads that were accidentally closed. The last post I see in the first thread is from me, so I was actually waiting for an answer from you. The issues are...
  • Chris
  • Spotify
  • 1811 Views
  • 17 comments
  • 0 likes
  • Desktop
    Windows
  • Not Right Now
  • 1811 Views
  • 17 comments
  • 0 votes

Offline music when in online modus

Hello, I don't know if this is the right place but I have a question. I have a premium account and I donwload a lot of music to my android phone. In the past I kept my spotify app in offline modus and once a week I go online to sync my playlists. But...

  • Casual Listener
  • Hello,   I don't know if this is the right place but I have a question. I have a premium account and I donwload a lot of music to my android phone.    In the past I kept my spotify...
  • Aimee_T
  • Roadie
  • 355 Views
  • 1 comments
  • 0 likes
  • offline music
  • Not Right Now
  • 355 Views
  • 1 comments
  • 0 votes

Remember me toggle button on login screen wont stay off......revisited

Why did you close this? https://community.spotify.com/t5/Ongoing-Issues/Remember-me-toggle-button-on-login-screen-wont-stay-off/idc-p/1839951#M51617 The reason you didnt hear anything is because your forum has not posted my reply that i responded wit...

  • Roadie
  • Why did you close this? https://community.spotify.com/t5/Ongoing-Issues/Remember-me-toggle-button-on-login-screen-wont-stay-off/idc-p/1839951#M51617   The reason you didnt hear anything is bec...
  • Chris
  • Spotify
  • 1696 Views
  • 8 comments
  • 6 likes
  • Desktop
    Windows
  • Not Right Now
  • 1696 Views
  • 8 comments
  • 6 votes

Incorrect shuffle algorithm in the Web Player

Hello everyone !Listening with new web player is good, BUT a long time ago I found a big problem, that I didn't find in the "Issues section" by some reason and it exists already half year (approx. since this time I moved to the new version). The prob...

  • Visitor
  • Hello everyone ! Listening with new web player is good, BUT a long time ago I found a big problem, that I didn't find in the "Issues section" by some reason and it exists already half ye...
  • Chris
  • Spotify
  • 2032 Views
  • 14 comments
  • 6 likes
  • Playlist
    Shuffle Algorithm
    Web Player
  • Not Right Now
  • 2032 Views
  • 14 comments
  • 6 votes

[iOS][Android] Offline album art not showing

Thread: 1168497 1178167 1187623 Description: When playing Songs offline that have been made available offline, the album cover art does not display. How To Reproduce: Make any song available offline Wait for it to finish downloading, and the green ar...

  • Community Legend
  • Thread: 1168497 1178167 1187623   Description: When playing Songs offline that have been made available offline, the album cover art does not display.   How To Reproduce: ...
  • LividToffeee
  • Newbie
  • 68811 Views
  • 137 comments
  • 49 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 68811 Views
  • 137 comments
  • 49 votes

Lost downloads

I have re downloaded a bunch of albums as have been in the sandbox. 24 hrs later I can't play them offline. **bleep** gonna row my dingy from NZ and have a wee chat if they don't re appear v **bleep** quickly.Mobile data down under is **bleep** expen...

  • Regular
  • I have re downloaded a bunch of albums as have been in the sandbox. 24 hrs later I can't play them offline. **bleep** gonna row my dingy from NZ and have a wee chat if they don't re appear v **bleep*...
  • LoganHelps
  • Composer
  • 838 Views
  • 5 comments
  • 3 likes
  • Android
    Linux
  • Not Right Now
  • 838 Views
  • 5 comments
  • 3 votes

notifications gone???

notifications are all gone! i cannot see messages or any recent activity that used to come up in notifications (new followers, followers on my playlists etc) PLEASE BRING IT BACK!?!?

  • Casual Listener
  • notifications are all gone! i cannot see messages or any recent activity that used to come up in notifications (new followers, followers on my playlists etc) PLEASE BRING IT BACK!?!?
  • Leonardo
  • Roadie
  • 437 Views
  • 1 comments
  • 1 likes
  • Not Right Now
  • 437 Views
  • 1 comments
  • 1 votes

Context menu is inconsistent with macOS

In any other macOS application, you can use the context menu like this:1. Hold down the right mouse button. Context menu appears.2. While still holding the right mouse button, move to the desired item.3. Release the mouse button to select the item. S...

  • Regular
  • In any other macOS application, you can use the context menu like this: 1. Hold down the right mouse button. Context menu appears. 2. While still holding the right mouse button, move to the desired...
  • Chris
  • Spotify
  • 1296 Views
  • 17 comments
  • 0 likes
  • Desktop
    Mac
  • Not Right Now
  • 1296 Views
  • 17 comments
  • 0 votes

CRTL + V not working in Edge

Device: Windows Operating System Version: Windows 10 Spotify Version: Description: CRTL + V not working here in this website with Microsoft Edge browser. To reproduce:Copy textcrtl+V to paste then error message saying you must use crtl+V...Workaround...

  • Music Fan
  • Device: Windows   Operating System Version: Windows 10   Spotify Version:   Description: CRTL + V not working here in this website with Microsoft Edge browser.   To r...
  • Jamiehook01
  • Newbie
  • 2180 Views
  • 11 comments
  • 0 likes
  • Broser
    crtl+v
    Edge
    Error
    microsoft
    paste
  • Not Right Now
  • 2180 Views
  • 11 comments
  • 0 votes

[Desktop][Nano] 6/7th gen iPod isn't recognized

Thread: 179016 Status: Won't fix Description: Spotify doesn't rezognize the latest iPods (6th and 7th gen) that use the new Lightning connector Workaround: Sync local files to your iPod via iTunes (since you can't sync Spotify content to generic iPod...

  • Spotify Legend
  • Thread: 179016 Status: Won't fix Description: Spotify doesn't rezognize the latest iPods (6th and 7th gen) that use the new Lightning connector   Workaround: Sync local files to your...
  • Goodman
  • Spotify Legend
  • 41346 Views
  • 87 comments
  • 2 likes
  • Not Right Now
  • 41346 Views
  • 87 comments
  • 2 votes

Missing dependency on Debian package

Device:Linux Operating System Version: Debian Jessie Spotify Version:1:1.0.28.89.gf959d4ce-37 Description:spotify-client package is using `xdg-icon-resource` during install, this program comes with `xdg-utils` package but spotify-client doesn't have ...

  • Casual Listener
  • Device: Linux   Operating System Version: Debian Jessie   Spotify Version: 1:1.0.28.89.gf959d4ce-37   Description: spotify-client package is using `xdg-icon-resource` during...
  • Goodman
  • Spotify Legend
  • 2975 Views
  • 4 comments
  • 3 likes
  • Linux
  • Not Right Now
  • 2975 Views
  • 4 comments
  • 3 votes

Stops when running

Device: Samsung Galaxy S5 on Sprint Operating System Version: Android 5.0 (Lollypop) Spotify Version:4.40.1008 Beta Description: When listening to Spotify when running, the music stops and then doesn't resume. Usually, but not always, this happens wh...

  • Casual Listener
  • Device: Samsung Galaxy S5 on Sprint   Operating System Version: Android 5.0 (Lollypop)   Spotify Version:4.40.1008 Beta   Description: When listening to Spotify when running, the...
  • Goodman
  • Spotify Legend
  • 5733 Views
  • 23 comments
  • 0 likes
  • Android
    Mobile
    Running with spotify
    stops playing
  • Not Right Now
  • 5733 Views
  • 23 comments
  • 0 votes

Can't see my playlist's follower number on desktop (mac)

Hey!! is there anybody knows thta why we connot see playlist' follower on desktop? on the other hand i cannot see how many songs are there in any playlist when we checking by phone.

  • Gig Goer
  • Hey!! is there anybody knows thta why we connot see playlist' follower on desktop? on the other hand i cannot see how many songs are there in any playlist when we checking by phone.
  • Goodman
  • Spotify Legend
  • 490 Views
  • 3 comments
  • 0 likes
  • Android
    Desktop
  • Not Right Now
  • 490 Views
  • 3 comments
  • 0 votes

[Android][Last.fm Scrobbling] Login "Show password" checkbox has an ugly font color

In the Android app in the login field for Last.fm scrobbling, I noticed that the "Show password" checkbox has a white font colour on top of a grey background. This makes the "Show password" box look really bad and makes the text seem almost unreadabl...

LastFM_Spotify_Login.png
  • Composer
  • In the Android app in the login field for Last.fm scrobbling, I noticed that the "Show password" checkbox has a white font colour on top of a grey background. This makes the "Show password" box look ...
  • Goodman
  • Spotify Legend
  • 851 Views
  • 4 comments
  • 0 likes
  • Android
  • Not Right Now
  • 851 Views
  • 4 comments
  • 0 votes