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Ongoing Issues

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Forum Posts

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • cyrusd-us
  • Newbie
  • 5611 Views
  • 40 comments
  • 33 likes
  • Desktop
  • Not Right Now
  • 5611 Views
  • 40 comments
  • 33 votes

[Android] Albums won't load

Plan Premium Country Germany Device Samsung S9 Operating System Android 10 For aboiut 6-8 weeks, I have been getting only a black loading screen in the app, when I select an album, playlist, etc. form a conducted search. I have already tried all the ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung S9 Operating System Android 10   For aboiut 6-8 weeks, I have been getting only a black loading screen in the ap...
  • Johnny89
  • Newbie
  • 19347 Views
  • 154 comments
  • 157 likes
  • Android
  • Not Right Now
  • 19347 Views
  • 154 comments
  • 157 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • kimvic
  • Newbie
  • 9343 Views
  • 50 comments
  • 183 likes
  • podcast
    progress bar
  • Not Right Now
  • 9343 Views
  • 50 comments
  • 183 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • ebal58
  • Newbie
  • 31368 Views
  • 175 comments
  • 282 likes
  • Android
  • Not Right Now
  • 31368 Views
  • 175 comments
  • 282 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • Frappergandy
  • Newbie
  • 28728 Views
  • 103 comments
  • 131 likes
  • Desktop
    Mac
  • Not Right Now
  • 28728 Views
  • 103 comments
  • 131 votes

Offline Issue

My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start the app again. When you start it you will be asked to log in, ...

  • Regular
  • My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7.   If Spotify is shut down when the program has been set to "Offline", you will never be able to start ...
  • Chrisfig77
  • Regular
  • 49465 Views
  • 14 comments
  • 398 likes
  • issue
    offline
  • Not Right Now
  • 49465 Views
  • 14 comments
  • 398 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • musiclover93
  • Music Fan
  • 7923 Views
  • 37 comments
  • 191 likes
  • Desktop
  • Not Right Now
  • 7923 Views
  • 37 comments
  • 191 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
  • lukevenable
  • Newbie
  • 33463 Views
  • 120 comments
  • 265 likes
  • Other
  • Not Right Now
  • 33463 Views
  • 120 comments
  • 265 votes

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

  • Casual Listener
  • Plan: Premium (Family) Country: UK Device: Google Home   My Question or Issue   Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
  • AstralCobra
  • Newbie
  • 28106 Views
  • 181 comments
  • 291 likes
  • Other
  • Not Right Now
  • 28106 Views
  • 181 comments
  • 291 votes

Spotify Search Bar - Text Entered Backwards

Plan- FreeCountry- United StatesDevice- MacBook Pro (Retina, 13-inch, Late 2012)Operating System- macOS High Sierra (10.13.4) Issue- Text is entered backward in the search bar. In addition, one is unable to highlight the text with ⌘+A. Steps to Recre...

  • Casual Listener
  • Plan - Free Country - United States Device - MacBook Pro (Retina, 13-inch, Late 2012) Operating System - macOS High Sierra (10.13.4)   Issue - Text is entered backward in the search ba...
  • gd11_be
  • Newbie
  • 30739 Views
  • 144 comments
  • 240 likes
  • Not Right Now
  • 30739 Views
  • 144 comments
  • 240 votes

[Android] App crashes when trying to open Die drei ??? artist profile

A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook). I thought it was an issue of my phone the Mate 20 Lite. However, I got a new phone, the Axon 10 Pro, and the issue still p...

  • Spotify Legend
  • A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook).   I thought it was an issue of my phone the Mate 20 Lite. Howe...
  • LuluBlu
  • Visitor
  • 11645 Views
  • 56 comments
  • 118 likes
  • Android
    Mobile
  • Not Right Now
  • 11645 Views
  • 56 comments
  • 118 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • jakeyy
  • Visitor
  • 21704 Views
  • 173 comments
  • 326 likes
  • Desktop
  • Not Right Now
  • 21704 Views
  • 173 comments
  • 326 votes

Bluetooth Controller in car doesnt skip tracks anymore

Hey, i have a A2 Lite with Android 9 and since i have the mobile phone,my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fin...

  • Casual Listener
  • Hey,   i have a A2 Lite  with Android 9 and since i have the  mobile phone, my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my...
  • Gex2491
  • Visitor
  • 28446 Views
  • 139 comments
  • 184 likes
  • Music
  • Not Right Now
  • 28446 Views
  • 139 comments
  • 184 votes

Ordering Songs In Search - Wrong Song Plays

Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All 2 - in the results list try to play any song : it plays correctly. 3 - now or...

  • Spotify Star
  • Spotify Star
  • Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop   To reproduce :   1 - Make a search : (e.g with the word : boat) / On songs results click ; See All ...
  • peddlespam
  • Casual Listener
  • 13557 Views
  • 65 comments
  • 186 likes
  • Search failure
  • Not Right Now
  • 13557 Views
  • 65 comments
  • 186 votes

Spotify playing on Galaxy Watch after phone call, unwanted

UK Galaxy Watch I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the solution just to delete the app off the watch/ phone? Given the option to downla...

  • Casual Listener
  •   UK Galaxy Watch    I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the soluti...
  • Dmartin9
  • Newbie
  • 14399 Views
  • 143 comments
  • 157 likes
  • Music
  • Not Right Now
  • 14399 Views
  • 143 comments
  • 157 votes

Garmin Smartwatches not showing BBC Radio Podcasts

Plan Premium Country Germany Device Garmin Fenix 6X My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Podcasts don't appear at all, despite the fact that I follow them on my smartphone. The ...

  • Regular
  • P lan Premium Country Germany   Device Garmin Fenix 6X   My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Po...
  • cshekem
  • Newbie
  • 8330 Views
  • 41 comments
  • 99 likes
  • Other
  • Not Right Now
  • 8330 Views
  • 41 comments
  • 99 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • Yordan
  • Moderator
  • 5088 Views
  • 39 comments
  • 4 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 5088 Views
  • 39 comments
  • 4 votes

Spotify mutes all sound after pressing pause.

PlanFreeCountry CanadaDeviceMSI GP72Operating SystemWindows 10 My Question or Issue Spotify (only the desktop app, web app works fine) keeps muting everything that makes sound after I pause my music. Background sound plays fine when I play music over...

  • Casual Listener
  • Plan Free Country  Canada Device MSI GP72 Operating System Windows 10  My Question or Issue  Spotify (only the desktop app, web app works fine) keeps muting everything that ma...
  • Hypaboss
  • Visitor
  • 20349 Views
  • 68 comments
  • 154 likes
  • Not Right Now
  • 20349 Views
  • 68 comments
  • 154 votes

Last Song in Queue is Invisible

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 12.1 My Question or IssueWhenever I add songs to my queue, the last one doesn’t appear in the list. There is a blank space where it’s should be but I can’t interact with it and the only...

  • Casual Listener
  •   Plan Premium Country United States Device iPhone 8 Operating System iOS 12.1   My Question or Issue Whenever I add songs to my queue, the last one doesn’t appear in the list. ...
  • patar9958
  • Visitor
  • 15373 Views
  • 58 comments
  • 133 likes
  • Not Right Now
  • 15373 Views
  • 58 comments
  • 133 votes